Great place!!! Everyone was smiling and had a great attitude. Very friendly. Dr. Moses took the…read moretime to explain everything.

Front desk service is rude and horrible. They raised the prices for service without telling me and…read moregave me the most expensive prescription for contacts. They didn't let me know how much it would be until after the appointment. It used to be $19, and it was almost $160. When I said that they should have let me know the price upfront, she loudly announced that I couldn't afford my appointment. Then her and the other lady sat there making rude comments about me back and forth to each other. After they gave me a cheaper prescription and I paid, and went to leave, she announced that I could order contacts, but I probably can't afford those either. I was so humiliated, I started crying, and she just smirked and said " see, I don't start problems." Some of the staff are really nice, but I will NEVER go back.

I visited Americas Best today . I booked an appointment online and it was super fast and…read moreconvenient. Big shoutout to Isiah for his patience and polite service the whole process through.

Mixed experience at America's Best in Killeen. The wait was definitely long, and the doctor was…read moresignificantly late for my scheduled appointment, which was frustrating. If you're on a tight schedule, be prepared for some delays. That said, once I got through the exam, the team moved quickly to get my glasses ordered. The ordering process was smooth, and my glasses were ready faster than expected, which I really appreciated. Staff was courteous and helpful when it came to picking out frames and answering questions. Pros: Fast turnaround for glasses, friendly staff Cons: Long wait time, doctor was late Would I return? Possibly, but I'd plan for a wait just in case

With the recent changes outlined in Texas House Bill Number 1413, what should have been an…read moreopportunity to improve care has emboldened some Optometrists to use this as a cash grab. The Owners, Clinical Providers, and Office Supervisor at the First Eye Care Killeen, VIEW Killeen located at 3124 E Central Texas Expy, Killeen TX have done just that. As directed and outlined by American Optometric Association a standard yearly eye exam should include the following. 1.) Visual acuity test, Refraction test, Slit lamp exam, Tonometry (eye pressure test), Pupil dilation, Visual field test, Color vision test, and a Eye muscle evaluation. Medicaid covers this exam for those who have diagnoses such as Downs Syndrome or Severe Autism, ADA (Autism Spectrum Disorder). The VIEW Killeen - First Eye Care Killeen, is now forcing those with special needs who are under the care of the state or a legal guardian to participate in a mandatory "Additional Exam" resulting in a out of pocket cost of $39.00. This "Additional Exam" is not covered by insurance because it is an elective diagnostic tool that is redundant. The VIEW Killeen - First Eye Care Killeen mandates the use of a laser obtained by the clinic to speed up the examination process and increase profit margins. The clinic wants to replace the American Optometric Association approved Slit lamp exam which is used to diagnose Glaucoma, Cataracts, Macular degeneration, Dry eye, and Corneal infections and injuries with a laser. The VIEW Killeen - First Eye Care Killeen clinic is REFUSING to preform a standard of care exam because it does not allow for additional billing of redundant elective diagnostic exams intended solely to enrich the pockets of the clinic owners while adding extensive out of pocket expenses to the disabled patients current under this clinic's care. The VIEW Killeen - First Eye Care Killeen is demanding a preauthorization and acknowledgement of this $39.00 out of pocket expense for this elective procedure. If the preauthorization and acknowledgement of debt is not signed the clinic will refuse access to care. A single mother who is a parent and the legal guardian of a young mentally and physical disabled young adult was strongarmed into such an agreement. The parent made several attempts to schedule the yearly exam but was refused care 4 time because the owners required all patients to submit to this unnecessary and unwanted procedure that is intended to provide the clinic with an additional revenue of $39.00 per patient while fully knowing that insurance does not cover unnecessary elective diagnostic redundant procedures. Texas Administrative Code Title 25 Part 1 Chapter 122 Subchapter C Rule 133.42, The Texas health services department; health services hospital licensing; operational requirements, strictly prohibits the exploitation and patients' rights. No health care treatment facility may force a patient to endure redundant diagnostic procedures not covered in the standard of care guidelines. This practice of mandating elective procedures resulting in out-of-pocket expenses is strictly prohibited. It is a very sad day when a disabled person is left stranded without proper care because his provider cares more about watching his bank account swell over his patient's ability to see.

Beautiful location and friendly staff. Their decorations are to notch. The reason I gave them 4star…read moreit's because. upon getting my glasses , I found out that my provider only cover frame for two years but will cover lens. 100%. I can leave them my old Frame and they'll add the new prescription but not responsible for missing frame no credit or replacement from them

I called to make an appt and I was greeted very unprofessionally. I asked if the optometrist was…read morethe father or the son because I know they both practice. The receptionist answered uh well and then I heard clicking noise and laughing in the background. I don't know what to think about this office reception. The person answering the phone seemed uninterested in answering my question and the call in general.

Place is garbage my family went there for an eye exam with Tricare. 2 years later we get a call…read morefrom a collection agency saying that we owe money . When we tried to reach out to get this fixed they never answer the phone or they tell us they going to have someone call us back and has been two weeks no call.

I had wonderful care and service in Dr. Deapen's office! The entire office staff were extremely…read moreprofessional and very helpful from the actual eye exam all the way to picking out new frames! They informed me each step of the way what every exam was for and the purpose of each exam. I would most definitely go back for my eye care needs!

This has been my eye care place for years. When the previous doctor retired I started seeing Dr…read more Prince and I was so pleasantly impressed with his professionalism, kindness, and knowledge. He treated my children wonderfully also. Recently my insurance changed and I paid out of pocket out of network prices and went through the trouble of getting reimbursed just to keep seeing Dr. Prince. I'm on the lookout for a new eye doctor ONLY because of ridiculous insurance but honestly I haven't found one yet and just might continue going here anyway where I know we'll be treated right.

Definitely my place to go, everyone is nice and professional and helpful!!!! Would definitely…read morerecommend, also if you don't have insurance their prices are affordable as well!!! Thank you guys!!!

The optometrist did a great job with my prescription - I need "computer" lenses because I'm on the…read morecomputer all day. Then the folks who ordered the lenses did a great job too making sure I got the right type of lenses. I can't believe this place is so good!

Sabrina was very professional and helpful. We discussed options and I'm very pleased with my…read moreglasses. I ordered glare protection and finally had the chance to take a night drive on the highway to see if it worked. it was amazing! so much better than before.

This is the best optometrist I have ever used! He provides great service and is really funny while…read moredoing it. He is very caring with my kids and made a point to give my daughter trial contacts without up charging me for the contact exam because my kids insurance did not cover it. It was so nice that he was so concerned with her being happy that he was willing to go out of his way to please her. His exams are very thorough and we have used his services 8 times without any problem. I would definitely recommend Dr. Martin-Ellis! You wont ever want to use a different eye doctor after seeing him.

Dr. Martin-Ellis saved my life! He is an expert in his field. His staff is very gracious and…read moreprofessional. He recognized my aneurysm symptoms immediately. He is a very caring and a knowledgeable professional. I am healthy today because of Dr. Martin-Ellis and his staff.

Now under new name - The View. Excellent staff and doctors…read more- competent, personable and caring. Found them when we first moved to Salado in 2022 and are so happy with Dr. Rocha (currently on maternity leave) and Dr. McCown. Dr. Rocha helped me thru recurring chalazion issues and other dry eye problems. I highly recommend this practice to anyone needing annual eye exams or with eye problems.

This place is great! I've been scheduling my eye exams with for the last 3 years and my wife…read morerecently went and enjoyed their service as well. Very clean building, caring and knowledgeable employees. They took the time to explain our eye results even my color blindness results. If you are looking for an optometrist then you need to come here. They are located right off the highway. My appointments are always around 30 minutes long. They are very respectful about being on time.