The Good: Ample Parking, Ample waiting area. They do have an E-Check at the app…read more The Bad: The check in lines are very long at times. ONE of the front ladies at the check in is EXTREMELY RUDE. The waiting time for your appointments are quite long and in my specific case they canceled a previous without telling me until I arrive at their location. The Doctor and the assistant were very pleasant. I did get to talk to the clerk supervisor and she seen genuinely concerned. The Bad: Poor performing employees need to stay away from customers or sent to the rear to work a the docks with no human interaction

Was a wonderful place. Staff is friendly and very helpful. I had a wonderful experience while I was…read morehere. Place was. Clean and everything was wonderful. I a, a hard stick and nurse got it on the first try. Everyone's bedside manner was great.

I have been seeing Dr James Gordon for many years. He has helped me (dry eye, Blepharitis) for many…read moreyears. I wouldn't see another doctor! I trust him completely.

Horrible Customer Service…read more My father is elderly and had to cancel an appt due to having severe heart problems (his heart spell warranted a doctors visit). The lady on the other end of the line proceeded to hang up on him after he rescheduled his appointment. We've been going here for years and it's a shame they don't know how to treat customers who have health issues. Do better.

First of all don't blind people over a simple catsract surgery.. I've had nine different procedures…read moreon my left eye after Dr Gordon totally screwed my surgery up.. anyway nothing good to say about that individual.. all he said afterwards was "well that happens sometimes".. Best thing he ever did for himself was to retire.. Mr Gordon at some point we will cross paths..and we're getting a few things straight between us you can count on that Todd.!!!

Best exam I've had,very friendly staff ,well trained.I do highly recommend Dr. Gorden.read more

I was recommended here by two co-workers! I called on a Wednesday and was able to get in on Friday…read more That was a big plus. This is the best experience at a eye exam I have ever had. I walked in right on time. Filled out a short new patient form, handed it back within a few minutes I was called over for a quick check then the doctor took me right away. The doctor was nice and quick. I didn't feel rushed at all, I was in there maybe 15-20 minutes TOP! The price is amazing, plus you leave with a free pair of contacts if you get the glasses & contact special. I have definitely found my new eye doctor.

I'm from Washington State and my son is based at Ft. Hood. He and his wife had their baby on…read moreThursday 2/19/2026 in the afternoon. The staff was fantastic with my daughter in law and my son, as well as the family. Thank you for being so kind, supportive and compassionate.

If I could give zero stars, I would. First of all, they use the MOST dysfunctional phone system I…read morehave ever encountered in any organization anywhere, ever. Fix it by having a proper, updated directory of departments and personnel. Every department should have their own phone lines and their own answering/message system. All calls must be returned the same day unless specified otherwise the the patient. Second, in this political climate, don't employ Chinese nationals or dual citizen Chinese in the SURGERY DEPARTMENT! If you can't speak intelligible English, you can't work in a Texas hospital. Shouldn't have to say it, but there it is.

Dr. Ellis is skilled, professional and personable. I always received high quality care each visit,…read moreexactly what I needed for my vision, adjustment for specifics regarding work. I highly recommend Dr. Ellis for vision care. His staff alwalys friendly and welcoming. We need Dr. Ellis!

Staff was very friendly. Dr was super nice and up front about everything. Hoping i finally found…read morean optometrist!

We received my daughter's new glasses and she loves them. I really appreciate the staff for being…read moreso wonderful.

I went into the office for a retina exam. My dermo called in the referral, when I arrived the…read morefront desk said, "oops, no one verified your referral, but you should be good." I saw the doctor, did the eye exam, and paid my copay, the doctor was amazing. One week later I get a phone call from the front office asking for a PCP referral, which at this time, they cannot back date it. Today I get a phone call from Mackenzie at the front office, and she admitted on the phone, that it was her office staff's mistake, they should have verified and I should not have been seen at all. She then proceeds to tell me that I can speak to her manager, which then she stated her manager was in a meeting, however I will owe because the insurance referral wasn't in place. I told her I didn't feel that was right since it was her office staff's mistake, her response was that I can just deal with the insurance bill and take it up with insurance from here on out, and she hung up on me! I never once raised my voice, used foul language, I simply stated she had just admitted it was her staff's fault, so why should I owe for a bill when it was the employees fault they should have checked as the insurance verification team. I have never been spoken to or hung up on by an employee. Do not go here if you don't want a surprise insurance bill since their employees don't check properly before their appointments.

Still receiving great service from Dr. Cooke and his staff. All aspects of the process are very…read moreefficient. Appointment times are accurate, staff is friendly and professional, and I always feel like I am getting the best care possible.

I have blue cross eye med insurance, but due to the fact that I am diabetic, they charged my…read moremedical insurance instead of my Eye insurance. so instead of a $10 copay, I had to pay a $100 copay plus the eye photos that they require for the diabetic exam, an additional $25.