Great service, food, and atmosphere! I would 100% return to this location. Highly recommend this location!

My family decided to venture out to this popular steakhouse this past Sunday, and the lingering thoughts of what went down while we were there have been going through my mind. We didn't make any special reservations for this particular visit, but decided to go in on a whim around 7:30 p.m. After a short wait for a table, the hostess, waitress, and manager had asked me if we had a problem during our last visit, which was back in February. To be honest, I hardly ever have any sort of problems when it comes to this place, but I found it quite odd that that was the big question of the evening. Our food was prepared accordingly, and honestly tasted heavenly! My only beef is the portion size of the meals. It seems that because of economic twists and turns, some establishments are cutting back on loading up people's plates with fries and sides. I think my platter had a total of 15 French fries, and the size of my 6 ounce sirloin was 30% fatty, especially in the middle of the steak. I left the last piece on the fork for the staff. My kids complained that they're Jr. Ranger meals were, in a word, measly. Had I known that, I would have ordered a bigger portion for each of them. We went down the street to Dairy Queen for dessert. Our waitress was really nice, and was very helpful while we were there. I look forward to our next rendezvous at the Roadhouse! read more

I was a frequent satisfied customer a Texas Roadhouse in Palmyra. However this evening the food was terrible. My medium well steak was served heavily charred and rare inside. I requested the steak be grilled to medium well. By the time the meal was returned my wife had nearly completed her meal. The steak returned by who I assumed was the cook, and was now throughly blackened with a medium interior. He requested that I cut the steak to check for doneness. Which I did, it was still quite rare but I accepted it. I had difficulty cutting and chewing the meat, it was so tough. I requested to speak to the manager. It took over 10 minutes for him to stop by, and it turned out to be the gentleman who brought out the recooked steak. He stated that I cut the steak and approved it. True, but when I tried to chew it it was tough. He then told me that if I would have rejected to steak after cutting it, he would have recooked me a steak. He made no effort to adjust the bill or apologize for the delay in addressing my complaint. The manager Matthew Johnson need's to spend more time on the floor to ensure customers are satisfied, and needs to hone his customer service skills. read more

We left after waiting an hour and a half just to be seated. We were told 3 times that our wait would only be 5 more minutes after our first hour of waiting. We were a party of 5! We were in town from Virginia and had visited this restaurant several times in the past but it was obvious this visit that the service has severely declined. We will not be back. read more

Was not pleased at all. Get there Emily the lady seating my family spilled butter all over my pants. Then we sit down to look at our forks and food still on 3 of the sets forks n knifes. Our lady didn't even check how are food was. Or get us drinks. We had to hold up our cups in the air just for her to even come to us. And the manager is just as bad cause all he said was sorry. Not even try making anything right. N the burger was pink. Sad cause we normally go here every week. But sure won't recommend anymore. read more

This was another regular Texas roadhouse. We went in during peak time and we had 10 people so we had to wait for a while for our food to come out and wasn't fully warm. ‍ read more

At the end of the meal,which came to a total of $86.00 plus a 20% tip the bus person insisted we bus our own table including the chore of wiping with the wet rag. Totally unacceptable. read more

Quick professional service. Steak cooked perfectly. Clean wholesome environment with servers at the ready.

The food was excellent! Had a grilled chicken salad with Thousand Island dressing The service was wonderful! Kay and Sydney were very kind, attentive, and friendly! They kept our glasses full and got extra glasses out of the way The ambiance is nice! A wonderful experience! read more

A family classic. Our server Kelly was friendly and the food came out hot and accurate. I got the sirloin cooked to medium and it was spot on. The Chicken Critters are their version of chicken tenders and they're fresh looking with a crispy batter. Steak fries were just eh. $5 LITs! read more

Texas Roadhouse - 8pm sirloin, steak fries, and broccoli - Barbeque Near Me - Palmyra, Pennsylvania

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get here to try to enjoy our family night. to get butter dropped on me. all over my pants. then get seated and my silverware wasn't clean. still had food on them. told manager and all he done was say sorry. first time to ever have a issue like this. especially here. normally love it. and come often. the girl Emily who seated us was also rude. sure won't be back for a long while. read more

A little loud but good service and good!! The steak taste great if cooked correctly and lighting is good...........................

This is one of our family favorites. The food is consistently delicious with generous portions. It often gets loud, so if you're planning to propose to your sweetheart, you might want to go somewhere else. But if you're just looking for a place to unwind that has reliably good food and service, this is an excellent choice. read more

Wait staff is always very nice and helpful, and the food is ALWAYS great for the price. Can get a little loud but that's kind of a part of the aesthetic read more

Before we left for dinner I placed my husband and I on the waitlist. They quoted us 20-30 minutes and waited 45 minutes until we were seated. The waitress came by and took our order right away. We were able to enjoy the rolls and our side salad. We waited an additional 45 minutes after ordering food before it came. We ended up having to get it to go because we were on a time crunch. We did speak to the manager who was a very nice gentleman and told him we needed it to go. He did apologize several times and ended up discounting our bill. The thing we were most upset about was people in front of us in our booth ordered after us and got their food before we did. I have to say that was the only thing we didn't have a great experience with this time. Had we known there was an elementary school fundraiser we probably would have chosen to not go there. Overall staff was polite. read more

Janelle was absolutely amazing. She was super sweet and Attentive. She will be the reason we will be returning.

Wow what a wait, slow and was not busy. Plenty of workers a little dirty but end of day. Food is what to be expected. Drinks premixed and sugary. Works great if you are in Palmyra not much else here read more

Texas Roadhouse - a man in a cowboy hat at a restaurant - Barbeque Near Me - Palmyra, Pennsylvania

food was great, and so was the mocktails, but I tried the crayons and they weren't flavored so I was little disappointed in that but over all it was great read more

Stopped in for dinner and was seated right away. We ordered the cactus blossom for an appetizer and it was hot and delicious. They also served a basket of rolls with whipped butter - so good! For dinner we had the 6 oz filet with a baked potato, the 11 oz sirloin and a cup of chili and a 12 oz ribeye with a skewer of shrimp and green beans. Everything was cooked perfectly and our server was very good and always bringing us water refills. Glad we came in by 5 because it was packed when we left. Great family place or date night dinner. read more

The sautéed onions are tuff and chewy. I love sautéed onions but not these. The food was very good . They need someone to know how to make good sautéed onions. read more

It was a fun atmosphere, lots of TV's etc and the food was good. Good service as well.

For the price, the steaks come out quite nice. Our server was prompt and kind; they just keep it so cold in the restaurant, perhaps to offset the meat sweats. We'll keep coming back because the price is right. read more

Service is 12/10 ask for Sean. Amazing guy his service is unbeaten. The salmon goes hard too

Roadhouse is consistent which is what we all love about roadhouse. I miss throwing peanut shells on the floor but times have changed. Still a great time and great meal for a corporate restaurant. read more

Not impressed with the ribs at all:-( the service was great and all but we were all in uniform, why did we have to ask for a military discount? I wasn't sure either. If I am in a group like I was for this meal I will have a steak, and maybe update my review. read more

Texas Roadhouse - The ribs, nothing special. I did eat them but I wouldn't get them agagin. - Barbeque Near Me - Palmyra, Pennsylvania

Not as good as it once was Ordered online for take home steaks ordered med rate came raw -fat was WHITE. Didn't get side or sauce for onion, this is second order that was not worth the money. read more

On 07/12/2022, I had the 20oz bone-in ribeye medium-rare. The steak tasted great was cooked and seasoned perfectly. The side dishes( Broccoli and baked potato were two star at best but the steak was enough to take it to four stars. read more

We've been to this location a few times, with the service and food being good 1/2 of the time. Tonight was one of those not so great times. Our waiter forgot to take our order and then it took over an hour to get our food once he had. Thank goodness we had an appetizer and rolls to hold us over. I am so grateful our two children were so patient otherwise it would have been a LONG 3 hours! Our steaks were overcooked, but we were far too hungry to send them back. Definitely disappointed in tonight's dinner! read more

Asked for medium rare steak, got a dry well done steak. The manager promised us another steak for free. I then sent a team of three highly trained covert operatives (retired CIA officers) to investigate the kitchen. They found out that this Texas Roadhouse for the sake of comedy. Never coming back. read more

I would not suggest single people go here. When I went in they asked and I said one and I would like a table. I was rudely told if I'm am alone go eat at the bar. When I said I did not want to eat at the bar, they told me several waitress were late - not my problem. But they were still seating groups even with their waitress shortage. After a short wait the took me to a table. The waitress came over right away and got me my drink. When she came back with it she asked if I was ready to order. I was but I had only been sitting for less then 4 minutes. I ordered a salad, roadkill and an onion. The salad was out with in minutes which was fine. However my meal and onion was out in less then 5 minutes after and both came out together. She kept checking to see how I was doing, I wasn't aware of what she was done till I had maybe 4 bites of meal left and she came rushing over to see if I wanted desert, already with my check in her hand. She wanted to know if I wanted a box for my onion which I took, but I had planned to eat more of it there but I seen I was getting the bum's rush to get me from her table. I eat there often but next time I'll go to Lancaster, I don't like being rushed, my money is the same as the next person to sit at that table. Rude service is the the way to do it. read more

We always go here for an appetizer and a couple beers. I can't eat here too often because of my diabetes but I do every once in a while like to splurge on their fried onion which is called a Bloomin onion. I love it. Service was kind of slow last time I'm guessing because of the COVID-19. But definitely recommend this restaurant to be very clean and the service good. read more

Texas Roadhouse - Me and my partner having some brews in the Bloomin onion. - Barbeque Near Me - Palmyra, Pennsylvania

Twice they've shorted food on our take out order. When you call to talk to a manager we got a person claiming to be a manager called herself Paige and said she doesn't like my attitude and therefore will do nothing not even refund the money for the items we did not receive! This is the 2nd time!! So basically they have no problem taking your money without give you the product!! Stealing from customers!!! I asked to speak to a higher up MGR and Paige asked if I wanted his number and I said "sure" but then said it's the same number just call during the day and hung up on me! Horrible service and obviously Texas Roadhouse in Palmyra can't find any good help! Oh did I mention the guy putting our order together dropped half of our order onto the floor and was going to put it back in the bag after being on their dirty floor until someone else said no you can't do that! What if we weren't standing there! NASTY! read more

Went out to eat with my boyfriend on tuesday and we had kevin as our server. Wow was great service! Kevin was the most friendly and helpful server i have had in a long time! food was amazing as always. Will definitely be coming back and asking for kevin! read more

I do not know if they hired new chefs or what happened. It was usually really good and I was looking forward to going back tonight but my mom and I both left sick. My steak was overcooked and tough, and the ribs were charred and dry. My Mashed potatoes were cold, and the corn was canned. My mom had the same issues with her ribs, he chili was too spicy, we ordered the big onion for an appetizer and the batter wasn't fully cooked and was falling off of the onion petals. Only thing I really enjoyed was the butter and rolls but even that was subpar to what it normally is. The environment was extremely loud and obnoxious with music the waiters and waitresses practically have to scream at the top of their lungs just so we could hear them. NOt a great place to go when u have a headache. We would have complained there but I Was so sick I had to leave immediately after paying the check. Sadly we traveled from Lebanon to Palmyra and just were very disappointed :'( we won't be going back for a long time sorry but I'm not getting sick again for something that is over priced read more

I came wanting a good steak and it was a bust. I've been to another Roundhouse before and it was great service and good food. It was a failure in the streak department. I choose a 20oz bone-in ribeye, cooked medium rare. The steak came in in about 15 minutes which was the first indicator that it wasn't cooked enough. I touched the steak and it was too soft. I cut into the steak and was only seared on top and raw in the middle. I sent it back to be cooked to the truth temperature. It came back and was cooked right around the edges of the steak. I cut into it and in the light I thought it looked cooked enough. When I ate to the middle I saw that it was rare and nor cooked enough and could not finish it. The sides were great and I wish the steaks was cooked right like the sides were. My server was great though, very friendly. I might give Texas Roadhouse another try, I'm not sure. read more

If you're dining in it's a nice restaurant overall, one time I was there they brought out my grilled chicken raw but haven't had a problem any other time. Take out is always always always messes up no matter who takes and packages the order. read more

Service was great. Food was great. My wife has a milk allergy and they were very catering to help out. The kitchen manager came out to check on her and verify some ingredients like egg and such. A plus service read more

We use to love this place.... but This place has gone downhill. Over cooked Steaks and hidden fees!!We ordered medium steaks and they came out dry and well done. Then they upgraded our drinks and didn't tell us there was an upcharge. She acted like it was part of the drink and was just asking if it was ok. Very misleading!! When I mentioned it to the manager she said- yes they are trained to upsell and not tell the customers- it's part of Texas Roadhouse training. What deceive the customers?? They did compensate us - the reason for the 2nd star) for the steaks but there was no apology- no sorry you food wasn't how you requested it- or that we added extras to your drink price. it was like just be quiet and we will take care of it. We will not be going back!. read more

Called ahead for a table on valentine's day and they were crazy busy. However despite the full capacity our service was excellent and super quick! The waitress was extremely friendly and on top of drinks and rolls. Our meals were perfect and great tasting. Was very impressed with the awesome service especially on such a busy holiday. read more

Texas Roadhouse - frozen margaritas with an extra shot of tequila - Barbeque Near Me - Palmyra, Pennsylvania

Okay so this was our first visit and we are glad we came up to palmyra because we were treated RIGHT! Free samples of extras, delish warm rolls with cinnamon butter and a great waitress. Thanks Kristen! I had the ft worth ribeye and it was done perfectly. Hubby had the chicken and rib BBQ and chili. He kept saying how good it was. Yummy sweet potato Peanuts in a bag to go home from the manager and a few extra hot rolls for our doggie bag! WHAT'S NOT TO LIKE??!! The only thing that would've made it better is if instead of sports on the televisions there would've been a western read more

Texas Roadhouse - Barbeque Near Me - Palmyra, Pennsylvania