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    Texas Best Floors

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    Services - Texas Best Floors

    Carpet binding

    Carpet installation

    Carpet repair

    3 More Services

    Carpet restoration

    Floor installation

    Floor repair

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    3 years ago

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    Empire Today

    Empire Today

    (269 reviews)

    Installers showed up on time and did a great job moving furniture and completed a perfect carpet…read moreinstallation in 2 bedrooms. The at home Empire salesman Al Gonzalez was extremely helpful and honest and followed up with phone call day of installation to assure our satisfaction! We have used Empire several years ago for laminates and very happy to have used their services again.

    I have been a customer of Empire Today for over 16 years and this is my 4th floor installation…read more On 11/10/2025, I entered into a contract for luxury vinyl plank flooring, following a consultation where concerns about subfloor unevenness were discussed and assurances were provided. Installation began on 12/11/2025 after a delay due to inventory issues. The flooring was installed improperly, including placement over wet leveling material, resulting in significant defects such as uneven surfaces exceeding 1/8", gaps between planks, damaged boards, improper cuts, broken planks, and areas of instability. Repairs attempted on 12/16/2025 were incomplete and created additional problems, including a 1-1/8" height variance that presents a safety hazard. On 12/30/2025, an installation manager inspected the floors and verbally disputed the defects. The installation manager would only acknowledge me and not my husband. The installation manager was seen bending a straight edge to manipulate the 1-1/8" hump on the floor. The house was completely empty, including the toliets. I had to reschedule the granite counter tops installation and appliance delivery to for after the unsuccessful repair job. Since then, multiple repair appointments have resulted in no-shows, cancellations without consent, and continued incomplete work. I requested the original installer not be sent back out for anymore future repairs, but was sent out again without my knowledge. The flooring remains defective and is showing signs of failure despite minimal use, and the manufacturer warranty has been compromised due to improper installation.

    Texas Best Floors - flooring - Updated May 2026

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