Bad experience with First Floors and their Vice President, who may also be the owner's son, Damon…read moreDobson. We were looking to have over 1,000sf of hardwood installed in 3 rooms and a hallway, finished and hand scraped to match existing flooring. The company came to our house, measured, and Damon sent us a quote. I responded to Damon, asking when the company could get started. Additionally, because I view this as a fairly sizable investment in our home, I had questions about the installer who would be doing the work. Specifically, I wanted to know whether the installer had experience hand scraping, as I know that process can be difficult and time consuming. I also asked if Damon had any references for the installer, or even any pictures of recent work--perhaps a bit high maintenance, but I though it was a reasonable request. Damon simply responded that they could start in 3-4 days. He did not address the questions I had re his installer. I knew that 3-4 days wasn't possible, because wood has to acclimate in the house for longer than that, so I asked him about this, and also repeated the questions re his installer. He condescendingly replied, "but you only asked when we can start the job, and we can start in 3-4 days." Once again, no response re his installer. So I asked about the installer and his experience again. Damon's response was "We do 1,000 hand scraped floors a year, sir." I explained that I was less concerned with the number of floors the company installed, and more concerned with the specific installer First Floors would hire to do the work. So I asked him again. His response was that the company had done a "banker's house" and also a former president's house. At this point, I told him I'd love to use his company, but that I needed more details on who the installer would be, specifically his experience hand scraping. I again asked for recent references. Damon responded "I have come to the realization we are not the company for you." I found the contact info for the owner, Richard, and emailed him, explaining that I thought the resistance to my questions was bizarre, especially considering the fact that we're in uncertain financial times. No response. I've owned a few houses, done lots of work on all of them, and have never been in a situation where a company is not willing to provide info on the people who will actually be doing the work in our home. I think that's highly suspicious. Also, the fact that he was ready to install in 3-4 days, in a humid climate like the Dallas area, is problematic in my experience. I can't speak to the quality of their work, but their customer service is garbage.

We met these folks through our Farmers Insurance adjuster. We had experienced a plumbing failure…read morecaused flood. It destroyed our hardwood floors throughout much of the house. Rick was the lead person from First Floors and he was extremely diligent in making sure all of the work was completed right and on time. We were out of our house for 5 weeks while they did their repair magic. If you came to our house now, you would never know there was ever a flood. Exceptional people to work with!

Do not use this company for your flooring needs. He installed LVP in our entire home without doing…read moreproper testing or following the manufacturers guidelines resulting in the flooring buckling and WOULD NOT stand behind his work or product. Have spend a year trying to get him to resolve issue with no resolution by him, we even hired flooring inspector with 71 photos of flooring buckling...We are out a lot of money and have entire house of flooring that will need to be redone! WE DO NOT RECOMMEND THIS BUSINESS!

I've always acted as my own general contractor…read more I'm a quality over quantity mynded & focused person observing the John Ruskin rule of "economics": It's unwise to pay too much, but it's worse to pay too little. When you pay too much, you lose a little money - that's all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot - it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better. John Ruskin Home Castle Concepts offers choices from budget to quality & any "up-sells" is only professional "learned from hard experience" cautioning towards considering a longer lasting higher quality product with better life-time performance. I've HAPPILY contracted with HomeCastle Concepts for 2 complete Condo Remodels in the PrestonHollow area of Dallas. Mr. Kelly Not only assisted us with expert proposals but subsequently helped my daughter out as a referral. Being on the 2nd. floor we opted for a more substantial & expensive "Tempur-pedic" carpet pad Out of consideration for the downstairs neighbor (After years of living there she remarked that she never heard us walking around upstairs). On the second condo I went "budget" & opted for a single linoleum floor in the kitchen which I would no longer recommend to anyone going forward. Ceramic tile it or just leave the concrete Bare-naked & alone....Don't try to save money in the kitchen....A far busier room, as far as usage, than one would realize. They also graciously installed a hardwood floor in our dining room with some leftover wood-flooring that we had after we did the hallway ourselves. All-in-all??, If you bring yourself along with an educated perspective & don't try to low-buck or lowball your project? I think you'll be deeply rewarded and happy with the results that Home Castle Concepts brings. As far as the one star reviews?. Independent contractors secured by companies are not a reflection of that company but only of the independent contractors ability. Blame the right people, people. As for shower pans? Perhaps homeowner should act as their own green tag code-inspectors in the process & become educated as to the proper methods of installing shower pans & bathroom tile parameters. Starr tile on YouTube is a great place to start. https://www.youtube.com/user/StarrTile Homeowners have to act as general contractors simply put and take the responsibility necessary for oversight management & ultimate results.

From the initial consult they were great with my questions, response time, and scheduling. I…read moreinitially wanted to install hardwood in my kitchen and dining area when they came out to quote the job they were honest with me on matching my existing flooring. I ended up hiring them to sand and stain the rest of my home. This is a family run business and they take pride in their work. Vu and his uncle completed my job and were great. The price was definitely worth their craftsmanship. I will refer them to all family and friends.

Repaired the hardwood floor in a small bedroom. There were some gauges and nicks. They lowered the…read moreprice when realizing that the gauge wasn't too deep, which was awesome. They sanded and refinished the floor and now it looks beautiful. They are very trustworthy and responsive. I left a key for them to let themselves in and lock up one day when I wasn't available to be there, that's how comfortable I felt having them in the house! Would highly recommend.

This time I purchased a slab of granite for a new kitchen countertop - Hiltons Flooring is also…read moreWholesale Granite Direct. Kateri helped me with selection, Roman was sent for measuring, Gustavo and Alex installed. From start to finish, all reps were professional and did a fabulous job. Love my beautiful new counter!

Lauren was super helpful with countertop, tile and sink selection for the home. She was very…read moreresponsive to phone calls and emails after the showroom visit, making sure the order was exactly right. Fernando and Joaquin did a super job installing the kitchen backsplash. Excellent customer service and high quality choices at a reasonable price!

We do NOT recommend. Called & was told installer would call…read moreme back to answer questions. Left several more messages. Never called me back. Went to GED's Carpet on 360 in Grand Prairie and had excellent and professional service.

We just finished our third round of installation of new wood flooring with the MB Carpet folks and…read morethey exceeded our expectations again and we could not be any more pleased with the quality of the materials or the expert installation crew that did the work. They installed about 1200 sq feet of flooring in just three days including removal of the original wood floors, foundation floating, moving all our furniture and everything else necessary. They were very competitive with one of the major national flooring companies without the high pressure tactics and car salesman like tactics. I highly recommend them. A J Dodson

We have called Kevin at fashion floors for 4 different jobs in our home. Every time they have…read moreknocked it out of the park!! We have been changing out the carpet for hardwood floors and every room look amazing! This past weekend they did my stairs and upstairs landing..... they will be finishing up Monday. I am soooooo excited about this job!!!

About a year ago I posted a review about this company that was negative and before giving them the…read morechance to make everything right. I removed the review because this company did all they could to ensure we were happy and satisfied with their service and our flooring. Sadly, someone using my name, who lives in California, has reposted the review and I am working with Yelp to get it removed. Please, do not hold my hastely written words against this business. This small business, in Saginaw, Texas is competing against the big box stores that might offer you a lot but cannot provide the one-on-one service that Fashion Floors can and does. If you are looking for flooring, inside or out, or other products such as backsplash, take the time to visit Fashion Floors. Kevin and his wife, along with their employees, want each customer to get what works best for their project and they take the time to answer any questions you may have. They have a large selection of products and if you don't see what you want they will help you find it. They are consistent, professional, and their crews are craftsmen. Our home now looks great!

Girlfriend and I just bought a house which required a couple of updates to modernize it and give it…read moreour personal touch, including removing gross carpet and replacing it with flooring. We've hired 5 different companies so far and they've all been incredibly unpleasant to deal with, EXCEPT for Max G Flooring. We immediately hired them to replace 700 sq/ft or carpet with vinyl. As soon as I requested a quote, they were very responsive and Juvy came out to my house to provide measurements and quotes within hours. He provided me with a no-BS quote, hidden costs, told me exactly what to buy and it was incredibly reasonable pricing. Folks in the area quoted me DOUBLE what he charged, including big stores nearby. On installation day(s), Juvy and his team arrived early and got to work immediately. Work ethic was incredible. Team was super nice too. When they were done, they completely transformed the house. They even took the time to clean the floors thoroughly before they took off. They clearly take pride in their work! HIRE THEM. They will do an incredible job for an affordable price. True professionals.

Never call anyone else , Max floor are detailed oriented and clean up everything, they do quality…read morework

This is the second time I have use Waggoner Carpets. Both times, Don has assisted and advised me…read morewith my carpeting purchases. He has been here forever and I hope he always is. The company is excellent in everything they do and the quality is second to none. Man, am I lucky!

My go to for all my flooring needs. Widened door in bathroom so had to replace flooring. They…read moreinstalled a heated floor and also new flooring in guest bath. Asked about carpet in living room and they had a remnant that was perfect size and color--such a good price I basically pid just for the install! Lastly, found water damage to wood floor in living room. They replaced the flooring with boards I had and even though more than 15 years old, I can't tell the new from the old. Install is seamless! Don't let anyone else do your floors--they are family owned and treat each customer with respect. They offer a full range to meet any budget and have creative ideas! Thanks Ray and Don! I'm loving my floors!