Great service provided by Hamad Deeb. He made sure we understood the process inside out. Great…read morecustomer experience

My wife and I came to this Honda dealership seriously considering a vehicle purchase. After waiting…read morean unreasonable amount of time just to be acknowledged, the test drive made it clear we would not be doing business here. Our sales person was Hamad Deeb and his conduct was unacceptable. We asked to test drive the Honda CRV-hybrid- My wife was driving an unfamiliar vehicle on the highway and asked reasonable questions about its safety and cruise-control features. Instead of providing clear, patient instruction, he spoke down to her, barked commands, and repeatedly yelled at her. He told her to look at buttons and controls while she was driving at highway speed, gave rushed directions without adequate warning or explanation, and then accused her of not listening when she could not instantly respond. This was not instruction; it was distracting, intimidating, and unsafe. No customer should be treated this way--especially while operating a vehicle they are test-driving. We came out of that test drive with her close to tears and afraid to even ask any questions about the car. We reported the experience to management, Diego Cozar. This was one of the worst dealership experiences we have had, and Hamad Deeb's behavior directly cost this dealership our business. The manager offered to have us meet with someone else or if there was any deals he could offer, but we will not support this business ever after the belligerent behavior we just received.

Within the last month, my husband and I needed a repair of our 2020 Hyundai Santa Fe. Our Customer…read moreService Advisor, Annie Ramaglia, was very knowledgeable and understanding, and went above and beyond to advocate for my husband and I. She was able to get the work approved through the warranty and the car repaired. This was my first time dealing with this service center. Annie took the time to explain what was happening. My many thanks to you, Annie Ramaglia, for your guidance and support throughout this process.

just now New I called…read moreand asked if the dealership had the car I am looking to buy today. Rinaldo said yes and agreed to a deal. I drove 45 min right away. When I arrived, before I sat down, I asked the manager to confirm, before we started the process if the car was on the lot, he said yes...I sit with them for 20 minutes. Finalize a deal and they tell me they no longer have the car. DO NOT trust this dealership.

I have been buying from Mercedes Benz of Paramus for the past 22 years and this is my 5th "Toy" GLE…read more350 I just purchased from them. They are HANDS DOWN, THE BEST Mercedes Benz dealership I have known. Andrew Franco (my new favorite salesman), Michael Mutter (Sales Manager) and Nick Avianto (Finance Manager) were very professional, accommodating and sensitive to all my needs and requests. They took care of every single related aspects, making this experience smooth and very enjoyable. Andrew Franco was very professional, accommodating, friendly and pleasant. He went above and beyond to make sure I am a very happy customer. He dedicated his time to communicate with me all the aspects involved and even on his day off was assisting me with my insurance set-up. Andrew and his team exceeded my expectations and along with my new car, put a big smile on my face. I am their forever customer and will always purchase all my cars from Mercedes Benz of Paramus. I look very much forward to purchasing my next beautiful car from them in the very near future. Thank you, Andrew, Michael and Nick!

I am extremely disappointed with my experience at Mercedes-Benz of Paramus. As a 4th-time…read moreMercedes-Benz customer, I expected professionalism, respect, and quality customer service, but unfortunately, that is not what I received. Ben, the manager, was extremely unprofessional, while Troy's demeanor felt belittling and made me feel as though I were being spoken to like a child rather than a valued customer. I am deeply upset with how my concerns were handled and the overall lack of professionalism. After this experience, I will no longer do business with this dealership, and neither will my family or friends. Mercedes-Benz should expect a much higher standard of customer service from its dealerships. We spend a significant amount of money on these vehicles, and we should never be made to feel disrespected or dismissed when addressing legitimate concerns.

I recently had my vehicle serviced at Chrysler Dodge Jeep of Paramus for a recall, and I couldn't…read morebe more impressed with the entire experience. From the moment I arrived, the staff was exceptionally kind and accommodating. I was fortunate enough to secure a next-day Saturday appointment, which made the process incredibly convenient. The service team was efficient and completed the work in about four hours. They even arranged for a complimentary Lyft to take me home, which was a thoughtful touch. Although I didn't need the return ride, I genuinely appreciated the offer. If you're in need of service for your Chrysler, Dodge, or Jeep, I highly recommend Chrysler Dodge Jeep of Paramus. Their excellent customer service and commitment to making the experience smooth and enjoyable have made me a loyal customer moving forward. Thank you, Chrysler Dodge Jeep of Paramus, for the outstanding experience.

I am absolutely furious with how this situation has been handled by Paramus Ram, and I would…read moreseriously warn anyone thinking about bringing their vehicle here for service. I bought my used Ram in January with around 35,000 miles on it. This past week, the truck started smoking and leaking antifreeze. After bringing it into the shop and going through a significant amount of troubleshooting, I was told the heater core needed to be replaced. Once the dashboard was pulled out and they were actually able to see the heater core assembly, they found something that honestly pissed me off even more than the $4,000+ repair bill. The heater core had clearly been replaced before, but the casing that was installed was cracked and broken in multiple spots. Instead of replacing the damaged casing properly, someone had tried to GLUE IT BACK TOGETHER IN THREE DIFFERENT PLACES and apparently thought that was good enough. I immediately pulled the Carfax and found that the previous owner had brought the truck to Paramus Ram last September at around 32,000 miles to have the heater core replaced. So this repair lasted a few thousand miles. I called Paramus Ram, explained exactly what was found, explained that their dealership was the one that performed the previous heater core repair, and gave them the opportunity to actually take some accountability for it. Their response was basically: too bad, you're the second owner, there's nothing we're going to do. That is what really sends me over the edge with this. I understand that I bought a used vehicle. I understand warranties have rules. What I do not understand is how a dealership can perform a repair, have the part later pulled apart and found cracked, broken and glued together in multiple places, and then completely wash their hands of it because the vehicle changed ownership. I'm now stuck paying over $4,000 to fix a problem that, based on what was found, very clearly traces back to the previous heater core repair. And apparently nobody at Paramus Ram thinks that deserves any type of accountability. I have photos of the damaged and glued casing, the Carfax showing the previous heater core repair at Paramus Ram, and the current repair documentation. I plan on making sure all of it is available anywhere I post this review. If this is the kind of work being done in their service department, and this is how they respond when someone brings an issue like this directly to their attention, I would not trust them with my vehicle again. Avoid Paramus Ram. I would not buy a vehicle from them, I would not buy parts from them, and I definitely would not let their service department touch my truck. Being handed a $4,000+ bill because a previously replaced heater core casing was apparently held together with glue is ridiculous enough. Being told they don't care because I'm the second owner is a joke.

Straight outta Brooklyn to Paramus Chevrolet. Got my "it's new to me" EV. Andrew S is a total…read moremensch, Ivonna F pitched in, Mohammad A is a financing genius and manager Mostafa - tied it all together. Thank you all!

WARNING -- Unethical and potentially unlawful practices at Paramus Chevy…read more My wife and I visited this dealership simply to explore vehicle options for a future purchase. We worked with a salesperson named Anthony, who assisted us with a test drive and pricing on a Traverse RS. He explicitly stated he could review our credit for estimates and clearly assured us that NO hard inquiry would be performed. We did not sign any documents. We did not authorize any credit applications. Despite this, our credit was run multiple times across different financial institutions without our knowledge or consent, resulting in unauthorized hard inquiries on our credit reports. We are now receiving unsolicited emails about "limited-time offers" that we never requested. This is not only misleading but raises serious concerns about compliance with consumer protection laws and proper authorization procedures. Consumers should be aware: do not rely on verbal assurances at this dealership. Do not allow any credit-related discussion without clear, written consent and full transparency. We are currently reviewing options to file formal complaints with the appropriate consumer protection agencies. Anthony -- unacceptable conduct Paramus Chevy -- highly concerning business practices

Quality and knowledge service for auto repairs and specialist in Volvos. The service clerk is very…read moreaccomindating and friendly. My future car needs will be done there.

I had a really great experience dealing with Mike. He is very friendly and professional. Charges…read moreare little high.

There is no one better than all the folks at Liberty Subaru. I've bought 3 cars from them and the…read moreservice is always outstanding. They are so good that I drive from Indiana to buy cars from them. I highly recommend them. They are honest, fair and they love what they do. I will never buy from anyone else!

They are crooks. I had issues with my car after an accident and I already saw a few mechanics…read morebeforehand and I was told what I needed to get fixed. But I brought to the dealership because of certain parts. Because I am a woman as usual they try to tell you there is more wrong with the car, then there actually is. They supposedly told me what everyone else said was wrong but when looking at the car they told me there was more to be fixed. Which was BS. $5,000 later my car is still not drivable. I've been had and I will never buy Subaru ever again

I'll start this review the same way many others do: I'm not a big fan of car dealerships in…read moregeneral. I've owned Porsches, BMWs, Mercedes, and many other vehicles over the years--from high-end to mid-range--so I've experienced a wide range of dealerships. That said, I can honestly say this was by far the best dealership experience I've ever had. The team was incredibly friendly and professional, and they never tried to take advantage of me in any way. They made the entire process effortless. I especially want to commend the managers, Brody and Jim, for being genuinely kind, helpful, and attentive. They completely changed my perception of what a car sales team can be. Their finance person was equally outstanding--transparent, straightforward, and never once tried to upsell unnecessary items or play games with interest rates. If you've had a bad experience at a dealership in the past, I highly recommend giving this team a chance. They delivered a truly great experience with fair, honest dealings from start to finish.

Update after working with All American Ford after a service problem I decided to give them a second…read morechance and I was very happy with the results this time. I like that they picked up and delivered my truck to me and the communication was very good. The problem was under warranty and they did the repair job very quickly .

Some professional people. Tina, Greg, Damon and Brian. Stay…read moreaway from Carl Braunagel. Wise guy who told me to go to another salesperson. Seems disinterested in working and his job,

Please do NOT buy a car from this dealership. In my experience, they are dishonest and misleading…read more A salesperson named Brian contacted me and told me he could get me out of my lease early. I went to the showroom unsure of which model I wanted. I was considering the Tiguan, Taos, and Jetta. He told me they could only offer me a good deal on the Tiguan. At the time, I was over my lease mileage, and I feel they used that to pressure me into buying a Tiguan that already had about 2,600 miles on it. I assumed it was simply a demo vehicle or one that had been driven by sales staff. Not long after I purchased it, the problems started. First, the airbag warning light came on, and they had to repair it. Then the vehicle began jerking while I was driving on the highway, and I received a transmission error message. I brought the vehicle back to the dealership and requested a lemon-law exchange because I didn't want to keep a vehicle that was already experiencing major transmission problems just a few months after I bought it. While I was on the phone with Volkswagen Corporate, the dealership manager accidentally showed me the Carfax report. That's when I discovered the vehicle was actually a corporate fleet vehicle, not simply a demo vehicle as I had believed. Even worse, the Carfax showed that the previous owner had returned the vehicle because of an airbag failure. I was never informed of this history before purchasing the vehicle. Now the car is back in the shop and needs a new Transmission Control Module. Throughout this ordeal, the dealership has never provided me with a loaner vehicle, and the manager acted as though he simply didn't care. I also haven't received the level of support I expected from Volkswagen Corporate. As a result, I'm stuck paying more for this vehicle than I was for my previous brand-new Tiguan lease, while dealing with repeated mechanical failures and a dealership that has shown little concern for my situation. This has been an extremely frustrating and disappointing experience. I strongly recommend that anyone considering buying a vehicle from this dealership do their research and think twice before making a purchase. I wouldn't want anyone else to go through what my family and I have experienced.