I have been to Terrazza quite a few times, mainly to meet a few group of friends, eat some appetizers,have a drink or two and lunch and only on the weekends.
So, i decided to take my new girlfriend there this Saturday evening., 9/1/2018 . We arrived at 8:57 and i immediately asked the hostess what time the kitchen closed. Her response was 10:00 pm. I said great, we got here on time and boy are we hungry. We were seated outside right away, and in a perfect spot. Our waitress came out to us immediately, and greeted us and asked if we were ready to order a drink and or appetizer. My girl was excited as she found stuffed grape leaves and couldn't wait to try them. I then asked her what there specialty martini was and she told me it was an Espresso Chocolate, at which time i said, perfect, ill try it. She was rather quick and in no time returned with our drinks. She then said ill be back in a few and my girlfriend said we are actually ready to order our meals as well. She took our order and then about 20 min later she returned and asked if we needed another drink. My girl ordered what she was having, and i opted to try something different as the espresso was just not my thing nor did i drink all of it. Again i asked her about the others on the menu and we decided that i would try something else. Again, she was back promptly with the drink. 20 min later we both looked at each other and said do you realize it has been an hour since we placed our food order. Soon after, approx 10 min later, our food arrived. This time it wasn't even our waitress. I kindly let her know that it had now been 1 hour and 5 minutes since we ordered, and that this was unacceptable. I told her it wasn't here fault, or my waitresses fault, but that i would not be returning, and that the place was empty and that how could this even happen ? She apologized over and over and i said its not your fault, nor the waitresses , and this isn't going to affect her tip either, as i believe in tipping 25% ALWAYS, and always will. Within a minute, i had a woman standing at my table and started asking me what the problem was. By this time i tried cutting into my steak that was suppose to have a pink center, and unfortunately was so over cooked that cutting it up was proving to be a task....as my girl showed her just how bad it was and i then pushed the plate forward and said i cant eat this nor will i eat this and that the hour and 5 min wait time explains why its over cooked. The manager looked at me and said in a ignorant manner....dont you dare push your plate towards me. I said WHAT ?? Ill push my plate away from the front of me whenever or wherever i am. The food is terrible, over cooked, and it explains the 65 minute wait. She then said, get out of my restaurant , and you wont be paying the bill either....as if that was my goal or objective.....SMH!!! Really ??? WOW
We proceed to exit through a gate in the parking lot where out of no where a man comes running, screaming and telling us hes the owner, and to get our drunk asses off his property. He then pulls out his phone, takes a picture of my license plate and said hes calling Smithfield police and having our drunk asses pulled over for DUI. WHAT ?? I laughed and said you sir are an idiot. I had a 1/2 drink which sucked, and 2 sips of my second drink before i was ignorantly approached by your manager and told to leave. Im 50 years old, probably been to 3/4 of EVERY restaurant in RI, eat out 4-6 days a week, and have NEVER been talked to, spoken to, or had anyone act so ERRATIC, as this fool and his manager did and i mean EVER !!! Mr owner....you have a lot to learn and i can only hope that this review reaches a ton of people that have had a like experience at your place, but were just to shy to voice their opinion. I myself was in the Food and restaurant business for 14 years and im appalled at your reckless actions and childish behavior and also embarrassed for you all at the same time. Best of luck to you in your business. read more