As a people, Holder's is full of very helpful and cordial personnel. Their service was provided…read morethroughout an apartment complex. The treatment was relatively effective (2 in 50 are still complaining about roaches) and the service man was very helpful in explaining how to eradicate our problem further. It was was discovered later that our contract had been set up with a much lower rate than usual. When we decided to add more services to our year contract, they insisted that we must rewrite our contract to reflect a higher service rate. After much back and forth with the company, they told us that "we had different understandings for how treatment works" and that "we will no longer be doing business together". They BROKE OUR CONTRACT only two months in because they didn't like how the sales agent set up our contract. Fortunately for them, the actual treatments weren't that effective so maybe we both won.

This company does not respond to request for refund. They treated my house for BED BUGS, charged me…read morea exorbitant amount of money, and they were not successful in solving my problem. When I asked to speak to the manager, he hides! Buyer Beware!

Miguel and his team of technicians were very responsive and incredibly professional. Their work is…read morethorough and high quality. Highly recommend them!

I called your company thinking you were experts in ridding me of my rodent problem and our…read moreappointment was set for June 27, 2024.. Brian Williamson the sale rep told me that your company have the tools to eliminate my rodent problem. He quoted us $8,000.00 with $1,585.00 as a down payment & the rest would be financed. I called Brian letting him know that I now have the down payment. Instead of him returning to our home to collect the payment & have us sign the contract, he decided to forge both our signatures. Mind you, I gave him Karen Reese & he sign KRB and JB. Since June 27th, he is unreachable. Terminix technical came to seal the holes around the perimeter and the roof to prevent entry. Then came out again to lay a sticky trap in the attic, stove, pantry and garage. He have yet to seal the hole inside the house. After Hurricane Beryl, the sticky traps were empty. I asked if there's something much stronger than the sticky traps. He stated he will asked his supervisor. When the technician returned the second time, he place rat traps from Walmart on 7/19/24 and told me that his supervisor wouldn't approve of anything stronger due to the Humane Society, REALLY? Do those who are a part of the Humane Society cohabitate with mice, rats, & rodents? These things multiple worse than rabbits. Rodents are destructive and serve no purpose in one's home. Would you pay $1,585 down and finance $6,340.10 at 18% for a rodent epidemic inside your home. The technician laid down sticky traps which the rodents out smarted that and then they laid down five large wooden rat traps throughout the house and attic. Unfortunately, the rodents didn't take to the large wooden rat traps neither. Terminix, what are you going to do about the $8,000 problem? I will seek a lawyer of my choice to sue Terminx for the forging of our signatures and the outrages price to eliminate rodents that are still occupying our home. BEWARE, DON'T CALL TERMINIX FOR YOUR PEST CONTROL PROBLEM BECAUSE THEY ARE UNABLE TO DO SO! Terminix need to stick to Termites only!

I called them earlier this week to show them my roof issues with piles of feces from a creature…read more Knowing I had no interest in handling it myself. I looked for a company to remove and treat the affected issues. I could see two areas when they came out they found one more. We assume it was raccoons not in the attic nor crawl space. First time having this issue but it's been resolved. I am a bit concerned since it rained last night post cleanup and treatment. I'm hopeful it solves the issue and I won't need to address again. There are no pictures post cleanup. I documented photos of what I saw to get an idea if I was calling the right company to handle.

Ruben and his team helped us with our mice issue. Ruben is very knowledgeable, honest and…read moreresponsive. Highly recommended!

I highly recommend this company. I was having an issue with rodents in my attic. I was able to…read moreobtain an appointment in less than 24 hours. He was timely and very professional. The treatment plan was extensive and with 2 follow up visits included. Great Job

Jesus was great. Got to me the same day and removed in a timely manner. Very efficient. Also,…read morehappens to be very friendly.

Great Service. MR. Benjamin arrived on time, was professional, and checked the house carefully…read more Highly recommend.

As the highest rated pest control business in the city, I had high expectations for their service…read morebased on their online reputation. Over the series of experiences I've had, it was strangely somewhere in the middle. The positive side was that they were incredibly responsive. The customer service is on point and the attitude of their management is definitely a class act. I have no doubt this is a major driver for their most positive reviews and deservedly so. The part where I struggle is the mixed experiences from the various technicians that had come to one of my properties that had an ant, cockroach, and spider problem. The initial $160 was a bit higher than I expected, but a small price that I was willing to pay to rid the property of creepy crawlers. Jason and Servando (sp) extremely brief in their initial run of the place. Even after their treatment, I still saw plenty of spider action where it was clear were not that thorough. After explaining my situation to their staff, they assigned the manager at the time, Daniel, to come back and apply treatment the way he intended. He went nuclear with a whole host of sprays and was extremely thorough both inside and out. His work made a world of difference and there was very little bug activity for close to a year. He was thorough in his explanaition and super transparent with his approach. If every experience was this thorough I think I'd be more receptive to future service. He has unfortunately left the company. Typically they recommend treatment 3 to 4 months. The subsequent visits after my initial concerns were not charged, which I'm thankful for but should not have taken that many times just to get the desired result. It was close to $250 for carpet ant treatment, which felt out of my budget but was assured that the chemicals would be different than the standard ones used for treatment. I was presented with a 30 and 60-day warranty which is fine but not something I elected to go for this past time around. While I'm sure they've done stellar work for other households and other properties, I do wish that I was able to experience the same magic on a consistent basis.

I wish I called them first. My issue was resolved promptly and the customer service continues to be…read moreexemplary.

We had squirrels in our attic and did not know it until the A/C was inspected. We got an…read moreimmediate return call and Urban Jungle came to our house, provided and plan, executed the plan, and we were impressed with his professionalism and courtesy. We give them a 10-10 being the best

Excellent experience helped me with a bee extraction problem I was having and also helped me…read moretrapping a rodent. Extremely good pricing as well. Strongly recommend to everyone.

Travis with Bee-n-Green did an outstanding job! We had bees outside a brick wall, but he discovered…read morea hidden honeycomb inside the classroom ceiling. He carefully removed it, repaired the ceiling, and left everything neat and clean. Great customer service, excellent work, and very professional. I would highly recommend him--A+! JLJ

We suspected animal intrusion in our home and contacted First Choice Animal Solutions. Matt, the…read moreowner, conducted the initial inspection, and we agreed to a four-step service contract. I prepaid over $1,000 for the work. Unfortunately, the experience quickly deteriorated. For the first step alone, three separate appointments were scheduled after Matt failed to show up to prior ones, and he ultimately missed all of them. No work was ever performed. Following these missed appointments, I requested a full refund and was told it would be processed within 24 hours. The refund was never received, and all communication has since stopped. I am now pursuing formal action to recover my funds. Based on my experience, I strongly recommend that potential customers proceed with caution.

My husband called made an appointment with these people three times and they never came! The first…read moretime, the guy said he confused him with someone else, the second time the guy had to reschedule and the third time they didn't come between the window they gave my husband and as a result my husband told them not to come. If you value your time and don't want to be stood up, don't use this business! Total waste of time and beyond unprofessional.

We are second timers with Omega. Three years ago Jeff and team were called out and they did an…read moreamazing job of ridding us with roof rat. So this time we knew exactly whom to call. We knew these rats had been in the garage because of them eating through the dog food bag. Then we realized they were inside eating from his food bowl. What a mess. We called Omega and Jeff. AME out with his team, found some new access points due to construction and now we are rat free again (and the dog is no longer a free feeder!). The first time we tried to fix on our own. The second time we just picked up the phone and in no time.....problem solved

It's awesome when you actually call a company and they give you helpful advice without charging…read moreyour pocketbook - now, I'm a guaranteed customer. Called about a darling little orphaned baby raccoon in our vent. After speaking with Chris, he explained he was about 4-5 days out on the schedule. I asked for advice on catching it and Chris was super informative. We caught the adorable raccoon and took him to the wildlife center on old katy road. Thank you Chris!!!!! I'll always call Him Omega first for our future needs. Plus, Chris gave me so much insight on how raccoons live, are pack animals, have very high IQs, and are very clean. :)

Will not keep an appointment. We tried to hire Terminix in 2013 for a termite policy on our new…read morehome. They never made the appointment and never called to let us know they were not going to arrive. This year (2024) we tried to get them to come out for a squirrel removal. We made the appointment, and once again, they didn't show up or even call to let us know. I even called their dispatcher who told me that the tech was not responding to them. Never again Terminix. I will inform everyone I know not to attempt to use your services, because you just won't respond.