The worst customer service I have ever talked to! I was given an appointment time and they confirmed it. The next thing they are calling me 2 days early. I have pets and a 90 year old father. I told the tech that the appointment was scheduled for Monday. He had no idea. They were supposed to be there at 10.00am, showed up at 12:55. My cats were in a crate for 2 extra hours. When I called them back later that day I requested Monday October 10th for their follow up appointment. I was told my appointment would be that day between 8-10am. I went to pay my bill online and found out they scheduled me for October 11. This is totally unprofessional and i would never use this company again or recommend them either read more

Do not use terminix Aurora! Horrible customer service and the scheduling department messes up the dates you try to schedule service. We've requested a refund in which they have to email the manager to get approved! The amount of time we took to rearrange the furniture, make arrangements for our family and dog not to be at the house after they spray is not worth the money they charge. We had a window time of 8am-10am. Technician never showed up so we contacted them and they said the technician is on vacation now and won't come do the service. Apparently he went to three places to service and ignored ours so he can leave for vacation!! What kind of people do they hire!! Worst company to try and get any service done and we better get our money back! The only reason they got our service is because of Dan the inspector. He was very nice and answered all our questions before signing the contract. We've notified him of this mess and understand it's not his fault. Would never recommended this company! So many other companies that do the same thing and they will continue to lose business! read more

Our experience with this local branch was terrible. Missed appointments were the least of our issues, unfortunately. After having our service completed finally, we had to call the corporate number many many times to have help getting a hold of the local branch as they would not return phone calls and the voicemail box was always full. And on top of all of that, the product they used to spray for the insects RUINED our furniture. Now, they had to come and get our furniture to have it totally sanded down and refinished. We called again about having them refund for the terrible services they have provided and how we really couldn't recommend them again to anyone - the manager himself refused to offer any compensation and that he himself wouldn't recommend them either. Huh? Yikes. RUN elsewhere for this service. read more

Terrible customer service. Upsell you on the sales visit and then nothing but rudeness, missed appointments and obstinate customer service follows. Not only is the customer always wrong with these guys, the customer is screwed. read more

1 star only because there was no offering of NO STARS. The inspector arrived within a few hours of my call. My request for a call 1st did not happen and the inspector sent was not the one I was told would be coming. He spent 10 min and would not answer any of my questions, just told me it would all be in the email he was sending. He could not tell me what kind of bugs I had but said they were coming in from outside because of the screens...I had screens with the glass closed on the outside & inside which I guess he did not notice. He reported I had a basement and siding whereas I am on a slab with brick. He quoted me $179 initial visit and $129 for 3 more visits. The quote he sent was $229 + $129 x 3 so he was close. He did not even mention the open dog food feeder which I later found out was the source of the problem. I will never do business with Terminix and advise anyone who reads this to heed my warning! I did take my little creatures to the Red Oak Nature Center. They told me what they were, where they live and breed, life cycle, and much more! read more

Find another company to deal with. These people do not accept responsibility for damage they do on your property. You have to sign a 1 year contract to start. They come out 4 times during the 1 year contract and will come additional times if you need them. I have made several call backs and they come and spray, but I am not seeing an improvement with the spiders and curly bugs. The first tech that came out hit the gutters over my garage and Terminix refuses to repair the damage. They say they didn't do it. They did do it, but silly me I paid the contract for the full year and now am stuck with dented gutters, spiders and curly bugs. Not a good deal or company I would recommend to anyone. read more

Don't waste your time! Three times Terminix did not show! When I called to cancel the service, they were not surprised or apologetic. Go elsewhere! read more

Excellent communication, excellent primary and followup work to solve problems -- that's Teminix. Also, our technician, Larry Andrist, has great customer service skills and is extremely competent!!! read more

I have had Terminix for years. The past two have been the worst experience I have had with any company in a long time. Their customer service is horrible. It is obvious they do not care about the customer. This branch manager has ZERO customer service skills.His technicians did not do the job right, other techs came out and agreed it wasn't done right, and he won't fix it. read more

Had an ant infestation this year due to organic mulch. Terminix failed to try to find the root of the problem on three different occasions. I had to find the SIX COLONIES on my own. The exterminator showed up early yesterday, did a light spray around the foundation, put a note in the door and called it a done deal. We had an appointment so I guess he just didn't care to discuss the serious issue with us. You lose 80% of your business due to indifference. read more

Horrible customer service!! Any phone number you can find only leads you to their standard call center. Tried to get in touch with a local branch manager to discuss some issues and all I was told was that a "message" could be left for him. I have just made my 5th phone call in the past 4 weeks and still have yet to hear back from them. read more

Surprisingly impressed with terminix, I called to get pricing and told the woman I'd search around and call back. Then I read these reviews and was happy I didn't sign up! Shortly later I received a call from a woman in the local office here basically asking if I had any questions. I told her I changed my mind and listed some of the things I read here to her, figuring it would be the end of it. But she went through exactly how their comp. has changed in the last 2 years, new branch manager, new experienced techs, new products..and she assured me they removed several bad employees and are more customer focused. I only decided to buy because she assured me I could cancel anytime w/ 30 day notice. The service so far is great and my tech is really knowledgeable. I guess the reason my ant issue never went away with orkin is because they weren't doing it right. While they were spraying, it was only making it worse. Apparently theirs one kind of ant that if you spray, the colony breaks apart and spreads for survival. Idiots. So that first appointment he put this bait out and terminix fixed in 1 week what's taken orkin several months(of making the issue worse). So far everything I was promised has held true. I'm staying! read more