Fixed Mt Samsung s10 ( reinstall back glass and new battery) at a very reasonable price!

1 STAR - Extremely Disappointing Experience I had a very frustrating and unprofessional experience with Tech Hospital in St. Augustine. I brought in my iPad for a screen repair and was given multiple different timelines. Initially, I was told the repair would be completed within about an hour. Then I was told the part would arrive between 12-1 PM. After that, I was told the repair would not be completed until Monday. What made the experience even worse was the lack of transparency. I was not informed beforehand that the part was out of stock or that the payment would be nonrefundable. I was not provided with a written estimate or a clear refund policy before authorizing the order. I needed my iPad for school assignments, so these repeated delays put me in a difficult position. I also attempted to contact the business for updates and eventually had trouble getting anyone to answer the phone. I spoke with multiple employees, including Olivia and Anthony, but the overall experience left me feeling like my time, money, and concerns were not being taken seriously. Customers deserve honest communication, clear expectations, and transparency about charges and refund policies BEFORE money is taken. I would not recommend this experience to anyone, and I hope management takes customer service and communication more seriously. read more

~diagnostics fee $155 was required upfront yet no call back or follow until "I" had to pursue text and calls for update after a week and a half. ~ at time of equipment drop off was verbally informed the diagnostics fee could be applied towards a new printer if required a new printerhead yet upon making my follow up call because of not hearing back there was no mention of that applicable diagnostics fee being applied towards a new printer due to defective printer head evaluation. ~ upon pick up to retrieve my equipment, I reminded of their verbal diagnostic fee statement that they would apply the diagnostic fee towards a new printer as stated during my initial drop off. ~ I was told that he would circle back to me with comparable printer options to apply the fee to and they would let me know the pricing on a new printer. I insisted that it not be a refurbished printer, as I had already looked up my type of printer that I retrieved back, knowing exactly what Amazon was charging for it.. ~ not surprisingly that I never heard back anything. Not a text not a call, nothing same as after I dropped it off. ~ hugely disappointed and I recommend you save your money if you require any type of diagnostics. ~ it's unfortunate for them as I would have possibly utilized additional service needs and possibly offered recommendation, but unfortunately, I cannot do so because I walked away completely and totally dissatisfied after the initial reassurance that the diagnostics fee would be applied towards replacement equipment. ~ even after I reminded of all this and his lip service that he would research and contact me back with a comparable option to apply the diagnostics fee for a new printer 'not a refurbished version.' I never was contacted again with his follow. he knew he was making an easy $155 from me and never provided any services only empty words. read more

Trey did a fabulous job repairing an old-style-but-fabulous Kyocera phone for me, and now it looks and acts like new. I must admit I was a nervous wreck, fearing I would lose many things I desperately wanted to keep, but every single thing was saved. I'm so happy that I'm going to take other things to him to get them cleaned and updated---fair warning, Trey!---so I don't get into some other jam. In fact, I'd drive up from my home in South Florida if I had to, just to deal with this shop. Trey is confident in his ability, patient (a requirement for me, as a hopeless non-Geek), puts the customer's best interests first and is really good at his job. Thank you, Trey and Cameron and other staff, for being there to ease my fears! Marylyn read more

Brought IPhone 12 in for repairs today . The phone was not charging! Collin was very polite and professional. He fixed my phone on the spot in less than 10 minutes. The cost was very reasonable. I highly recommend this place ! read more

FAST Service and well executed. I was convinced when they assured me they use a genuine APPLE digitizer, rather than inferior knock offs that are known to be glitchy and unresponsive. The price was fair and similar to competition. read more

I trusted they knew what they were doing, instead they ripped me off!!! Charged me 65 dollars to order a battery my phone didn't need, i paid them 96.00 to fix my phone and 4 days later same old battery and same problem.They wanted to and did charge me for not fixing my phone. Refund, joke time was 30.00 of the 96.00 i paid them!!!! I told them if they needed that bad keep the 96.00 THEY DID WOW!!! Great way to run a store!!!! I then heard from Brandon and his mangager and when they heard about the problems i was having they gave me a full refund!!!!!!! Stand up Mangers , they did right by me and i thank them for standing tall!! Yes i would go back again great managers!!! David Shanks read more

Third time doing business with this place. I will return. I find them very helpful and up front about their pricing and what they can and can't do. Jacob was great today. Needed to see if my power cord needed replacing or if it was my computer. It was the cord: pricey but with tons of "ends" for other items I will need to charge. Professional and knowledgable. It was clear Jacob knew exactly what he was doing. While I could have probably purchased a cord much cheaper on Amazon I feel confident that this is the correct one and will last a long time, plus the information I received is so helpful. Highlyl recommend. read more

Never again. You guys should e more careful with who you hire for the front desk. I had been a client with you guys for the past four years and when I went there a couple months ago I was not impressed. The young man up front said he needed my passcode for my phone. I told him to scratch out the paper I wrote it on. I found out later that he only pretended to scratch it out, it was still on the paper with all my other information on it. He also was nosey about the apps on my phone; talking about it loudly in a room with other customers. Not cool. read more

horrible service told me I have to pay a 50$ test or they won't touch my phone then tells me they replaced all these different things and that it's not repairable and try's to sell me one of there phones I take it to another shop and they fix it in a hour don't not go here read more

Mr. Brandon has been honest n helping me All day today. I knew I could trust Mr Brandon at this store before anyone else at any other store. I asked Mr Brandon for his advice should I have Mr. Brandon renew my PC for $400 to last for a nother 5 years? Or should I buy a new PC for $500 to $600 n Mr Brandon said honestly he thinks it's best for me to buy a new PC then taking chances buying used boards that might only last a year or 2. I can forsure tell all day Mr. Brandon treated me with honest n respect n treated me how he would want to be treated instead of him getting $400. How sweet you can't find any worker like that. I knew I could trust him on his advice then any other store read more

I had a very positive experience at this business. This the 2nd time I have used them for tablet issues. Tayla was very helpful and professional. I appreciated the fact that she said she would be there for me if I had any questions with my new tablet and she wasThank you for your great service. V. Kramer read more

Honest and fair! I've had to take a phone in that he started working on but when he saw the cost of the part let me know and didn't charge me a thing! read more

The official name for this place is Cellular Phone Hospital. Unfortunately the reverse is true, your phone will be in much worse shape after taking it here. At least for battery replacement anyway. I went here a year ago to have my smartphone battery replaced. My local Verizon referred me after telling me they don't replace batteries at Verizon anymore. So at first, the battery was replaced and it was doing well. Fast forward about 5 months, and the battery's draining much faster than even my old battery ever did. Even the simplest things like accessing My Verizon, going to the Facebook app, going to my photos, and even making a phone call would sometimes instantly make the battery go down about 2/3 of the way. Took it to Verizon and did everything they told me to reduce battery usage, and nothing worked. Then Verizon looked at the back of the phone and could tell that it looked like the new battery had been smashed in and wouldn't even give me any money for it. So I had to go back to my old cell phone and get a tablet for using apps. Fast forward even further, my now unused smartphone's battery has now outgrown the phone and is bloated, looking like it'll explode soon. The battery was accessible (which shouldn't happen with a smartphone), and has now been properly disposed of. The phone looks like it's now unusable, even if a new battery were to be installed. So Cellular Phone Hospital/Smart Phone Repair Lab probably destroyed my phone with installing the new battery. It was a slow process but it happened. DO NOT go to this place. Any other place would be better. They are completely incompetent. read more

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Great service. Clean, professional, and honest. Open on Sunday until 5, and service was fast. When the time comes, we will most certainly use them again. From what I overheard, their services extend well beyond just glass repair (bad charging ports, water damage, etc.). read more

The team here is absolutely wonderful. Over the past year I have brought 3 different phones to be serviced and have always been very happy with the work, the professionalism, even the prices and time needed for each repair. They have gone a long way to helping us not simply get frustrated and giving into our carriers desire to just "upgrade" and spend hundreds and hundreds of dollars on a new phone. You have to give them a try. You won't be sorry. read more

Cracked my iPad screen they fixed it very quickly!! My iPad feels and Looks brand new. Great service and great pricing

The is the FASTEST, BEST & most friendly iphone repair shop in St. Augustine. The best prices too - seriously there is no comparison, and I know from many broken screen repairs. They also offered to help again in the future if anything went wrong. Love this place. read more

My home button is now broken because of them and my screen they replace is not a real apple screen

Absolutely awesome service. Very good prices, cheaper than I've found elsewhere around town, and fast service. Most recently, I took my phone in for some weird boot looping problems to see if it was a battery problem. I was able to get updates over the phone and talk with the specialist directly about how it was coming along, with all employees being very polite and professional. Afterwards, when it transpired that the issue was deeper, and unfixable, I was charged nothing, despite the phone taking two days of diagnostics. I was then told that they will only charge if they are successful in repairs, and that diagnostics are free. read more

Super fast. By far the most impressive repair facility I've seen. I'm a regular iPhone menace and have been here for cracked screens and water damage. Both were quickly fixed (they're very fast) and the price was solid. They also informed me that if a phone is dropped in water or has water damage, don't touch it and bring it straight in. If dropped in salt water, dip in fresh to rinse it and don't touch anything, bring it straight in... They can fix it read more

Everyone who works here is top notch! They are friendly, experienced and professional. My daughter cracked her I-phone screen, they repaired it quickly with no issues or glitches. We had them put on their recommended liquid glass protective coating to prevent future screen breakage from accidental drops. No more fumbling with tempered glass screen protectors. This stuff is amazing, you can't even see it! It can also be used on apple watches. This place is now our only "go to" local business for electronic repairs read more

Outstanding! I dropped my iPad on tile with resulting cracked screen and bent corner. John backed it up for me,fixed it and then set up a new iPad Pro for me in half a day. I could not be happier with the excellent service and highly recommend these guys!!! read more

Amazing service! Open later hours and had my phone fixed right there and then. Great prices and honest people. I highly recommend!!

I took my previous phone here to have the screen fixed. It had to be replaced three times until I ended up having to get a new phone. I truly think it's because of this place. However, I just took my current phone to have the screen replaced yesterday and almost immediately started experiencing problems. NOT ONLY this, but I had my phone with me and this morning I woke up with the sateen AND screen protector cracked. I haven't dropped it A SINGLE TIME. I'm going back today to insist that they replace the screen properly. $133.00 in right now. read more

I came here for services 5 weeks prior, and noticed my home button was iffy. I should have brought it in sooner.Either way, it is an older iphone, and it got hot and stopped working. I went in expecting to pay to bring it back to life once more. They honored the warranty although I was a little past the window for a repair. They fixed it and for free all under 25 minutes. Great service and they haven't failed me! read more

This place was great. I was out of town on vacation and my charging port quit working. Needed it fix so I could make a business call. The store manager opened early for me so I could drop my phone off and then go join my family for a vacation outing. Came back a few hours later and all was fixed. Thanks for going over and above!!!! read more