Fixed Mt Samsung s10 ( reinstall back glass and new battery) at a very reasonable price!read more

1 STAR - Extremely Disappointing Experience…read more I had a very frustrating and unprofessional experience with Tech Hospital in St. Augustine. I brought in my iPad for a screen repair and was given multiple different timelines. Initially, I was told the repair would be completed within about an hour. Then I was told the part would arrive between 12-1 PM. After that, I was told the repair would not be completed until Monday. What made the experience even worse was the lack of transparency. I was not informed beforehand that the part was out of stock or that the payment would be nonrefundable. I was not provided with a written estimate or a clear refund policy before authorizing the order. I needed my iPad for school assignments, so these repeated delays put me in a difficult position. I also attempted to contact the business for updates and eventually had trouble getting anyone to answer the phone. I spoke with multiple employees, including Olivia and Anthony, but the overall experience left me feeling like my time, money, and concerns were not being taken seriously. Customers deserve honest communication, clear expectations, and transparency about charges and refund policies BEFORE money is taken. I would not recommend this experience to anyone, and I hope management takes customer service and communication more seriously.

Let me start off by saying I don't give reviews very often. That being said, I found this repair…read moreservice by chance and I am very glad I did. Dylan, the owner and operator did a great job repairing an iPhone screen for me. I arrived to his office for the first time and it felt like a friend was greeting me. Honest and very reasonably priced. Wish I found this guy sooner and I'll definitely recommend him to any of my friends!

Took my phone in to get it repaired he is quick,reliable,and does a awesome job. Very good in…read moreprice.Only problem is he does appointment and isn't available all day every day.

If I could give 10 stars I would! Jason was incredibly helpful. He contacted me within an hour of…read moremy Yelp request and he walked me through possible solutions to my problem. One of the solutions WORKED and my laptop started right up. He's a miracle worker and never even saw the machine. He just knew what might fix it and it DID. He's my new hero! He will get all our computer repair business.

Jason is extremely knowledgeable! He fixed my computer and made some helpful suggestions! His…read moreturnaround time was very quick. He repaired my computer on a Saturday and had it back the same day. I too trusted him with my business computer, and he went above and beyond. I highly recommend Jason @ Tech Resurrect

I've used them many times for quick upgrades or repairs for their convenience. I can do much of it…read moremyself but they save me the trouble. I just hired them to professionally wire my home network and cameras for stability. They did a great job. I've been happy with their work.

Highly recommend. Can't say enough good things. Very knowledgeable with fast, friendly service and…read moregreat rates. When having a serious problem with my iMac 27, they picked it up from my house, fixed the problem quickly and brought it back all for a very reasonable price.

They were knowledgeable and helpful. Charge was reasonable. Fixed the problem and cleaned up…read morevirus and malware. Was ready for pickup at time they said.

I have already reviewed this store under my real name, Patricia Mandes. Read that review to learn…read moreabout my first experience with The Computer Guys. The service is terrific. I've had another experience, which I'll describe when I get my iPad back.

I couldn't agree more with Patti D's enthusiastic review of computer repair services provided by…read moreChris Marchalleck, owner of this outstanding local business in St. Augustine, Florida. When my laptop's hard drive died in the middle of an important professional work project. Chris helped me get back in business with efficiency, speed and good cheer. I'm grateful for his emergency help. (Unfortunately, I don't seem to be able to let other consumers know about Ancient City Computer Services through Google, which has mishandled Mr. Marchalleck's account and impaired his ability to promote his own business online. For the benefit of those consumers, I hope Google rectifies this unfortunate situation as soon as possible.)

I was referred to Ancient City Computer Services by a friend. What a good friend they are. Chris…read morewas great to work with. I cannot say enough good things about this experience. Somehow, Microsoft 11 got corrupted on my laptop and it would not load. As with most of us, I keep quite a bit of important information stored on it. Chris diagnosed and corrected the problem, and had it back to me within two days. The cost of this repair was extremely reasonable. I highly recommend this company for your computer repair needs.

I don't know if they were overtaxed that day, but after I paid for two small repairs that were done…read morewhile I waited and paid my bill (it surprised me, it seemed expensive for two minor repairs). I did not realize at first that only half of my jewelry had been given back to me. I went back within 15 minutes to retrieve the rest of my jewelry (I had not been given a pick-up receipt). I spoke with a different owner when I went back in and she was confused as to what the situation was even though I explained it to her. I waited in order to speak to her husband. Part of the work had been left on the work bench and was not repaired. He did apologize, and finished the repair. I'd never experienced anything quite like that before.

Fixed my necklace while I waited. Priced reasonably. Definitely will go back to them!!read more

I have had really good customer service the past few times I had to go here, but today Vlad went…read moreabove and beyond to help me out. He did everything in an efficient and timely manner,while being very hospitable. Thank you so much!

I am doing my best to provide more positive reviews, but this location, which I have frequented…read morenumerous times over the past few years, seems to be going to downhill with respect to customer service and honesty. In early September I took my daughter in and added a new iPhone to my account for her. It was her first Apple product ever and I took a long time working with her and getting it set up for usage. Unfortunately, 9 days later the phone was completely destroyed due to an unfortunate accident. Thankfully I have full insurance coverage on all of my Verizon iPhones and iWatches, but have never had to use it before now and wasn't certain as to how to handle this situation. Our sales representative had provide us with his name (which I prefer not to mention herein) and cell phone number. I called him for help and he directed me to the site for me to file a claim. Before I started the claim, he told me that if the entire phone needed replaced we would have to pay $99.00 replacement fee, if only the screen needed replaced it would be free, and then I specifically asked him if she would be getting a new iPhone or a refurbished one. His response was very reassuring when he stated that since the iPhone was a 14 and new, they would definitely send us a brand new iPhone. After battling Asurion to get the claim approved, which they first denied (a mistake later admitted to by an Asurion representative) and making sure I followed all of their directions, my daughter received a refurbished iPhone 14, not a new one. Any emails I sent to the sales representative attempting to discuss this fact now began to go unanswered or responded to in any way. While everyone in the store is friendly, appear very helpful, promised complete transparency, and make all kind of promises to make you feel comfortable about your new purchase, they are providing customers with incorrect information. If they are not certain about a question presented to them, they should refer you to someone who can provide you with an honest and accurate answer. Also, when they attempt to sell you the Asurion insurance on your device, all of the facts should be presented up front and with complete accuracy because it's not cheap and neither are the devices. After speaking with an actual Apple Senior Advisor, he explained the actual comparison as to how Asurion provides you with replacement phones in detail and how Apple Care provides you with a replacement. Please do your homework prior to purchasing any insurance becuase the difference is considerably different with respect to replacement device quality. My bottom line: I can no longer recommend this particular store after my experience with incorrect information. Also, I highly recommend that you compare Asurion device replacement methods compared to your own device manufacturers insurance replacement methods. I can't speak for anyone besides Apple, but the differences are much different and you may find that your actual manufacturer will be providing you with a much higher quality replacement device that Asurion.