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The Computer Guys

4.3 (6 reviews)
Closed • 11:00 am - 3:00 pm

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Service Pros USA - Voted Best Computer Repair and Service in St. Augustine!

Service Pros USA

(1 review)

In a world where you can be anything, be kind. Meeting Jim from ServicePros USA was one of those…read moreexperiences where you feel like you've known him forever. His approachable warm demeanor immediately puts you at ease when you are freaking out because your MacBook crashed out of nowhere in the middle of your masters assignment. Ever get a folder with a question mark on it on your MacBook and went into panic mode? After a quick google search, ServicePros USA came up, so I reached out. Speaking to him on the phone, you immediately know he knows what he's talking about, but not in a self-assured way. He takes the time to explain what he means, and that means a lot coming from a woman who thinks the perfect fix is restarting her computer. Within 24 hours of dropping it off, Jim did a system check. Although not fixable, it delivered the information well, and talked me through options. As a student, I appreciated his candor and his understanding and not charging for a diagnosis with all the stresses of coronavirus, it was a moment of brightness and kindness in a stressful world. All I can say is Jim, thank you, and I hope I can repay your kindness one day. If you are in the area, visit Jim at ServicePros USA - he is hands down THE BEST! (I did visit another store before, and was charged, and had a bad experience, so trust me!) Leave the fate of your device in Jim's hands and you'll be glad you did.

From the owner: Service Pros USA. St. Augustine Computer repair and service. We have been offering technology…read moresolutions to home and business clients since 2000. We also offer a full spectrum of services including custom websites, Printed materials and graphic Services to suit your company's needs. Voted Best of St. Augustine!

Tech Hospital

Tech Hospital

(25 reviews)

$$

Trey did a fabulous job repairing an old-style-but-fabulous Kyocera phone for me, and now it looks…read moreand acts like new. I must admit I was a nervous wreck, fearing I would lose many things I desperately wanted to keep, but every single thing was saved. I'm so happy that I'm going to take other things to him to get them cleaned and updated---fair warning, Trey!---so I don't get into some other jam. In fact, I'd drive up from my home in South Florida if I had to, just to deal with this shop. Trey is confident in his ability, patient (a requirement for me, as a hopeless non-Geek), puts the customer's best interests first and is really good at his job. Thank you, Trey and Cameron and other staff, for being there to ease my fears! Marylyn

~diagnostics fee $155 was required upfront yet no call back or follow until "I" had to pursue text…read moreand calls for update after a week and a half. ~ at time of equipment drop off was verbally informed the diagnostics fee could be applied towards a new printer if required a new printerhead yet upon making my follow up call because of not hearing back there was no mention of that applicable diagnostics fee being applied towards a new printer due to defective printer head evaluation. ~ upon pick up to retrieve my equipment, I reminded of their verbal diagnostic fee statement that they would apply the diagnostic fee towards a new printer as stated during my initial drop off. ~ I was told that he would circle back to me with comparable printer options to apply the fee to and they would let me know the pricing on a new printer. I insisted that it not be a refurbished printer, as I had already looked up my type of printer that I retrieved back, knowing exactly what Amazon was charging for it.. ~ not surprisingly that I never heard back anything. Not a text not a call, nothing same as after I dropped it off. ~ hugely disappointed and I recommend you save your money if you require any type of diagnostics. ~ it's unfortunate for them as I would have possibly utilized additional service needs and possibly offered recommendation, but unfortunately, I cannot do so because I walked away completely and totally dissatisfied after the initial reassurance that the diagnostics fee would be applied towards replacement equipment. ~ even after I reminded of all this and his lip service that he would research and contact me back with a comparable option to apply the diagnostics fee for a new printer 'not a refurbished version.' I never was contacted again with his follow. he knew he was making an easy $155 from me and never provided any services only empty words.

The Computer Guys - itservices - Updated May 2026

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