I had one hell of a mess, no internet, could not send or receive e-mails, could not sign-on to any…read moreof my accounts. Receive a call from my bank that someone tried to transfer $2500 out of one of my accounts. Made a call to My Computer Man he was here in last then 4 hours and within 10 min. he found I had been hacked and someone else had control of computer, my accounts, my e-mail, all my passwords. The hack job was due to a stupid thing I did. Ninety minutes later Kevin had me back in control, passwords changed on all major accounts, and receiving all my new and old e-mails. Everything back to normal in way less then 2 hours. This is not the first that Kevin and his team have worked miracles for me. THANKS KEVIN!!!!

The very best around and easy to work with. I have used them many times and will continue to do so…read more They are there when you need them and get positive results every time.

Trey did a fabulous job repairing an old-style-but-fabulous Kyocera phone for me, and now it looks…read moreand acts like new. I must admit I was a nervous wreck, fearing I would lose many things I desperately wanted to keep, but every single thing was saved. I'm so happy that I'm going to take other things to him to get them cleaned and updated---fair warning, Trey!---so I don't get into some other jam. In fact, I'd drive up from my home in South Florida if I had to, just to deal with this shop. Trey is confident in his ability, patient (a requirement for me, as a hopeless non-Geek), puts the customer's best interests first and is really good at his job. Thank you, Trey and Cameron and other staff, for being there to ease my fears! Marylyn

~diagnostics fee $155 was required upfront yet no call back or follow until "I" had to pursue text…read moreand calls for update after a week and a half. ~ at time of equipment drop off was verbally informed the diagnostics fee could be applied towards a new printer if required a new printerhead yet upon making my follow up call because of not hearing back there was no mention of that applicable diagnostics fee being applied towards a new printer due to defective printer head evaluation. ~ upon pick up to retrieve my equipment, I reminded of their verbal diagnostic fee statement that they would apply the diagnostic fee towards a new printer as stated during my initial drop off. ~ I was told that he would circle back to me with comparable printer options to apply the fee to and they would let me know the pricing on a new printer. I insisted that it not be a refurbished printer, as I had already looked up my type of printer that I retrieved back, knowing exactly what Amazon was charging for it.. ~ not surprisingly that I never heard back anything. Not a text not a call, nothing same as after I dropped it off. ~ hugely disappointed and I recommend you save your money if you require any type of diagnostics. ~ it's unfortunate for them as I would have possibly utilized additional service needs and possibly offered recommendation, but unfortunately, I cannot do so because I walked away completely and totally dissatisfied after the initial reassurance that the diagnostics fee would be applied towards replacement equipment. ~ even after I reminded of all this and his lip service that he would research and contact me back with a comparable option to apply the diagnostics fee for a new printer 'not a refurbished version.' I never was contacted again with his follow. he knew he was making an easy $155 from me and never provided any services only empty words.

It doesn't feel very good to read your exchange with your former partner. I am not necessarily…read morereligious, but I do consider myself a person that loves God very much. I can share with you that I had two extremely difficult endings. I know what it is like to be rejected. Both relationships were ended without much warning. Rejection can be an extremely powerful emotion. I,m not saying that either one of you were rejected or not. I do know that your exchange of words was difficult to read. Please be gentle with yourself. Not necessarily with each other even though that would make me somewhat happy if that is the appropriate word. What I am saying is: 'Please be gentle with yourselves.'

Nice people and did the job I needed . I would definitely recommend . Mister Flicker was very…read morehelpful and so was the lady that fixed my computer .

I have already reviewed this store under my real name, Patricia Mandes. Read that review to learn…read moreabout my first experience with The Computer Guys. The service is terrific. I've had another experience, which I'll describe when I get my iPad back.

What a store! After we had been in St. Augustine just a few days, my new iPad stopped working. I…read morecouldn't insert the cord and charge it. When your iPad has everything in it to keep you entertained, organized, up-to-date, and in touch with your friends, colleagues, and family, what can you do besides being miserable? I checked out a nearby computer repair store, The Computer Guys. The store is small and not fancy. However, as you walk to the counter at the rear, you will be impressed by the volume of computer part and supplies. The woman behind the counter listened intently and asked questions that increased my confidence in the store's services. She said my iPad would be ready in three days. Boo-hoo! Imagine my joy when she called me the next day. My iPad was ready, and the price was reasonable. The Computer Guys made my visit in St. Augustine perfect.

I've used them many times for quick upgrades or repairs for their convenience. I can do much of it…read moremyself but they save me the trouble. I just hired them to professionally wire my home network and cameras for stability. They did a great job. I've been happy with their work.

I've used them to clean out computers, fix phones and they have always been professional and…read morecomplete the job promptly! thank you!

The hard drive on my computer went out. He said the data was not retrievable and a new solid state…read morehard drive would be $175 for a one terabyte. A one terabyte hard drive can be purchased on Amazon for $40. And all that's required to replace it is a 5 minute job of removing the cover and plugging in the new drive. So he charged me $100 for turning it on and off. I took the computer to Jacksonville and was charged $130 for the same hard drive he offered to install. My data was retrievable. My desktop was restored. The company reinstalled quick books and Microsoft word for me. Don't waste your money on this company.

DO NOT GO HERE- horrific customer service and spoke to me like I was incompetent. I dropped off a…read morelaptop to be repaired and when I spoke to the gentleman on the phone, he was curt and rude. He asked me, "have you checked your voicemail? I won't repeat myself after what I said in the voicemail, etc" after checking my voicemail three times, I never received any voicemail from the computer repair place. They were unable to fix my computer (understandable, as things happen that are beyond a persons control) but I was appalled with their lack of customer service and rude demeanor. Will never recommend this place.

I went in today looking for 4-pin adapter to get from Molex to jst plug types. I wasn't sure this…read moreexisted, but it makes sense. She claimed no knowledge of anything like that. I showed her pictures of the two connectors. She started going on about different power outputs on each strand of the power loom and then I knew she just wanted me to bring my computer in and pay. Be careful down there. Some more self education once I started learning the terminology...$7.99 at Walmart.

Very knowledgeable, affordable, and quick with repairs. I highly recommend using Computer doctors…read morefor your computer repairs

In a world where you can be anything, be kind. Meeting Jim from ServicePros USA was one of those…read moreexperiences where you feel like you've known him forever. His approachable warm demeanor immediately puts you at ease when you are freaking out because your MacBook crashed out of nowhere in the middle of your masters assignment. Ever get a folder with a question mark on it on your MacBook and went into panic mode? After a quick google search, ServicePros USA came up, so I reached out. Speaking to him on the phone, you immediately know he knows what he's talking about, but not in a self-assured way. He takes the time to explain what he means, and that means a lot coming from a woman who thinks the perfect fix is restarting her computer. Within 24 hours of dropping it off, Jim did a system check. Although not fixable, it delivered the information well, and talked me through options. As a student, I appreciated his candor and his understanding and not charging for a diagnosis with all the stresses of coronavirus, it was a moment of brightness and kindness in a stressful world. All I can say is Jim, thank you, and I hope I can repay your kindness one day. If you are in the area, visit Jim at ServicePros USA - he is hands down THE BEST! (I did visit another store before, and was charged, and had a bad experience, so trust me!) Leave the fate of your device in Jim's hands and you'll be glad you did.

From the owner: Service Pros USA. St. Augustine Computer repair and service. We have been offering technology…read moresolutions to home and business clients since 2000. We also offer a full spectrum of services including custom websites, Printed materials and graphic Services to suit your company's needs. Voted Best of St. Augustine!

I foolishly allowed a thief/hacker to access my laptop, that had access to every bank account,…read moreevery password, every bit of identity information about me. I was panicked as they got into my bank accounts and wrecked havoc. Working with Wells Fargo Bank, they recommended iTech Repair for the clean up of my laptop. To add to my panic, I had to take a flight later that same day. I went to iTech and spoke with the very personable Nick, who was certain they could quickly and professionally accomplish the malware removal, virus removal, and computer security remediation for both my laptop and mobile phone. iTech went to work and within two hours cleaned up my phone and laptop, which was heavily infected. They were courteous, responsive, professional, thorough and efficient. Clearly they knew their stuff. They provided me with a list of infections that had permitted access, which I then could provide to the Wells Fargo Bank fraud investigation unit. Fast, efficient, engaged, polite, responsive and cost effective. I'm greatful to the iTech crew for their efforts and appreciative of Nick's courtesy and explanations. I totally commend them to you without reservation.

Brought my phone in at 3:15 and was told it'd be 2-3 hours I live 30 minutes away so just hung out…read morein the area . Received a call at 5:37 saying that It would actually be 2-3 days that they had to order a screen. I just picked my phone up(broken still because I will go somewhere else) complete time wasted no apology or anything when I picked up my phone either.

Great service, polite employees, fixed my granddaughters computer after she cracked her screen.read more

Mr.Daren from Mac+PC Tech perfectly worked on my 2013 Mac Mini. it was difficult to install the…read moreMacOs because of the release year of the Mac. but Daren from Mac+Pc Tech was able to troubleshoot the OS and do a fresh install of the compatible OS. Thanks Daren!