Update on Post: Changing our review to 5 stars!! The owner contacted my son and we met with him today. He was a man of his word and took care of my son now and guaranteed he would be taken care of in the future if he needs help. My son is now stress free and ready to start school. He had a loaner computer available as promised. The manager even apologized to him which he appreciated. They even gave him advice on getting a new computer to use for school and what will work best for him. Thank you Ian for taking the time to make a horrible experience better. It will not let me give 0 stars. If you are thinking of using this place, don't!!!! Their customer service and communication is the poorest I have ever seen! My son researched where to have a new fan installed in his laptop before school started and choose this place. Biggest mistake ever!!! We took the laptop there and was told 2 days before they could diagnose it and then another to fix it. Ok that's reasonable, so we left it there. The next day the tech called and said we didn't have time today to look at it but will tomorrow and give you a call. Fast forward 2 days later no call. So my son calls and the tech says I'm working on it I'll call you before I leave today. Guess what??? NO CALL! He called Sunday and was told that tech does not work weekends and another tech will call him in 30 minutes. Three hours later he gets a call saying the store was broke into and his laptop was stolen. We asked to speak with the manager because this guy was just giving a bunch of BS!! Guess what the manager does not work on weekends. Now if I was a manager and my store was broke into I would come in to speak with the police and insurance company. He said the manager would call the next day. The manager called late the next day giving a bunch of BS also making no sense about what was going on only that the claim has been submitted. And no I'm sorry, no how can we help make this better. My son explained that he was starting school in a few days and needed a computer to start school. They said that they would try to find a loaner for him or purchase him a used computer. Fast forward a couple more days still have heard nothing from the company so we call again. Their still working on it, and no they have not looked into getting a loaner computer for him. So my husband calls and they tell him to have my son document everything that was on his computer so they can turn it into the insurance company. Didn't they already say it had been submitted? Come Monday we still have herd nothing from this company!!!! Call again and are told we have submitted to the insurance company and will update us tomorrow. Guess what still no communication. How much stress can you put an 18 year old through starting college!!! Hopefully they will see this and realize how poor of service they have given and finally make this wrong right. I will update this review if they finally make it right!!!! I may have to call and ask for the owner!!! read more

I live in Southern Calif and am up here visiting my sister in Citrus Heights. I went to turn my laptop on a few days ago and it would NOT boot up; I had NO idea what was happening and this has never happened before. My sister recommended Tech2U (Howe Ave @ Arden way in Sacramento, near Sac State Univ) as she had work done there in the past and was very satisfied. I took my laptop as well as both of hers (one of hers has a broken screen, the other just to get checked for viruses) on Saturday and Max must have spent at least an hour with me (no charge) explaining everything in detail and we discovered that mine could in fact be be started but I could also leave it overnight for a free diagnosis so I did that. I did that and the next morning max called explaining that mine had some very minor hard drive issues and the other laptop was just fine, so I went in (Sunday- They are open until 8 PM 7 days a weeks!) to pick the 2 laptops up and left the 3rd one there so they can install the screen, which will take a few days because they need to order it. I was also able to install my back up disk and now it works fine (he even showed me how to recover my lost files!) and there was no charge for this. I told my sister that I was VERY impressed with this place and the staff there and I definitely recommend them to "computer dummies" like myself, in fact I would even consider making the trip up here if anything happens again! A Happy Customer! read more

So, after a decade of lagging behind other PC gamers in computer performance, I finally set out to build an amazing 60 FPS, 4K computer. I ordered all the parts from NewEgg and then attempted to assemble. I thought I put it correctly together but saw nothing after pressing the power button. The decision to finish the build came down to Fry's and Tech2U. No doubt, T2U was pricier, but the quality worksmanship and top-notch service made this company the right decision. Take it from a veteran PC gamer and someone with an intermediate level knowledge of system building, Tech2U is THE place to go if you need or want a custom-built computer. Chad O., the tech who built my machine, was not only professional, but he is also a computer enthusiast. He went above and beyond my expectations and assembled a beautiful computer by neatly organized all the cabling. It's the attention to details that indeed justified the cost. Thanks, Tech2U and thanks Chad O! You've gained a customer for life. :) By the way, here's the new 4K 60 FPS beastie! + CPU: i7-8700 + Motherboard: ASUS ROG Strix Z370-E Gaming + Video: MSI GeForce GTX 1080 Ti 11G + RAM: Team T-Force Vulcan 16GB (2 x 8GB) 288-Pin DDR4-2400 + 1st Drive: SAMSUNG 970 EVO M.2 2280 500GB + 2nd Drive: SAMSUNG 970 EVO M.2 2280 500GB + 3rd Drive: Western Digital Black 2 TB 7200 + Power Supply: EVGA SuperNOVA G3 850W + Displays: (2) LG 27"" 4K UHD IPS screens + OS: Windows 10 Pro 64-bit read more

I took my brand new computer in to Tech 2U because I picked up a virus from an email. The technician at the counter booted up my computer to see what symptoms it was experiencing and then proceeded to quote me a 2-7 day turnaround @ $129. At first I thought this was a little steep but I needed my computer back because it was frozen up with an FBI warning and I couldnt even log in. (turns out this is a common virus). I received a follow up call the very same night saying that they had been able to take a more in depth look at my computer and that I had 8 infections, I had already given them the approval to begin work so it was nice to receive the follow up call. The next day I was informed that they offer an anti virus protection for an annual fee of $59 . I agreed to have them install the program and they said they would call me with another update the following day. The very next day I got the phone call that my computer was complete and ready for pickup. I went down to the shop and paid for my computer...I liked that they were actually able to get my computer back to me within the turnaround time quoted....I will definitely be using the service again. I guess they can log in and take over the mouse on my screen if I have any future problems. I thought that was pretty cool. I definitely recommend them if you are having problems with your computer. read more

This is absolutely a great company to deal with. I was very concerned because my computer started running really slow and freezing. I did not want to take the chance on it crashing and I wanted somebody to come to my home versus dropping it off somewhere. I called two other companies and after waiting days they never returned a call to me! I called Tech2U and they immediately set up an appointment for me. They sent out Jonathan who is absolutely wonderful. He is a great technician. He ran some diagnostics on my computer and it appeared that a part was getting bad. After comparing the age of my computer and the cost of repair versus a new purchase, I decided on the new purchase. Jonathan told me that if I purchased a new computer they could come back out and set it up for me. Because I'm not tech savvy, and because Jonathan was so great and the cost to set it up was so reasonable, I decided to let Tech2U complete the task. As soon as the new computer came in, I called and they sent Jonathan right back out the next day. He had it up and running within two hours and it's perfect. Tech2U's customer service is GREAT I will definitely keep Tech2U, and especially Jonathan, in mind whenever my computer has a problem. read more

OK so my computer froze when I clicked on someone's address in Facebook. I got a pop-up from Windows.com that said I lost my financial and my Facebook logins. I freaked. So I called my buddies tech 2u and told them the story. I got Tony the tech who was able to help me and it took a long time to get this stuff off my browser - fortunately my computer was already fine because I had bought web root as a security system from them which is phenomenal. So my browser had been corrupted. Tony did the super scan of everything and dumped the garbage from my browser AND actually helped me get rid of other things I wanted to be rid of. He listened patiently and actually got how I felt and handled everything I was worried about. I have never met anyone quite as patient. I know he gets paid to do this but I felt like he was the first person who had actually ever listened to me about this stuff and how upsetting and scary it could be. And he fixed it all- period. When it was over I was left with these overwhelming feelings of gratitude beyond just a business transaction. I felt like it was a lesson in what it is to be human. Thank you Tech 2U for Tony! read more

I want to take this opportunity to thank the Honest, trustworthy and all around awesome manager at the Howe Ave. Sacramento Ca. store... Bijan. There is no better feeling than knowing that you can trust someone and I can tell you all that this store is managed by one of the finest businessmen I have ever met and you can trust him. I didn't at first but quickly learned that he is VERY honest and VERY professional, even when I was acting like a "less that polite" individual... He remained courteous and dignified and was every bit the gentleman I am inspired to be. When I found that HE was correct and I was in fact wrong, even when accepting my appoligy he STILL worded it as not to make me feel like the a**hole I was being AND STILL went out of his way to make absolutely sure I was 100% satisfied with no reservations. I hope his supervisors and the higher ups realize what a true asset he is to this company. Bijan... I commend you for your professionalism and tact. You are a blessing sir. You have my undying loyalty as a customer no matter where you may be employed. Again I appoligise... you humble me with your kindness Sir. read more

I brought my aging laptop in to have it inspected as it was no longer turning on. I was told in advance how their pricing worked as far as diagnosis and repair- and was given a time frame for when I can expect a call back. The next day, I was told that I may need a motherboard, but there was something else they wanted to try before condemning the board. I quickly agreed in hopes to save some money. I really wanted my laptop to be repaired, but not at the expense equal to that of a brand new laptop. Unfortunately, the initial repair didn't work and it was suggested a have the motherboard repaired. I decided against it and ended up purchasing a new laptop. When I picked up my old laptop, I was told that I didn't owe them a dime since none of their repair attempts brought my laptop back to life. There aren't many places you can go that will charge you for a service/repair - but only if the concerned is fixed (if only the automotive repair industry was the same way). I was very thankful for their honest approach and will definitely give them my business for any other computer/tech repairs I may need in the future. read more

Even though my computer is over five years old it still runs pretty good. However, lately it has been trudging along slower than a turtle and is doing some things that lead me to think it is possessed. Even though tech 2U is in Sacramento it was recommended to us and told that they might be able to help us by remote??? Called and spoke to Brad. He was able to take over my computer remotely and detect several viruses. He also advised we clean up some of the things we had saved on the hard drive. It turned out we had several things we no longer use or weren't sure how they even got there. He made sure we were able to communicate with him via phone. All the viruses were deleted and he even recommended and loaded a virus protector. After cleaning up the hard drive my computer is running better than ever. The best part is that I didn't have to disconnect and take it to a shop. Brad was awesome and I have actually called him a few times with other questions. He is always helpful and willing to assist me. I definitely would call this company again. read more

As a busy consultant, my laptop is my lifeline, so when the screen started flickering and glitching during a critical client presentation prep, I panicked. I rushed it to Sacramento Tech 2u shop for what turned out to be a loose display cable and minor hardware tweaks. They did a free diagnostic in under 30 minutes and quoted 200 something dollars for the repair, including parts. Pros: Lightning-fast turnaround--they had it fixed and optimized in just a few hours, letting me pick it up same-day without any data loss. The technician was professional, explained the issue in simple terms, and even suggested software updates to prevent future problems. No downtime meant I didn't miss my deadline. The shop is efficient, with easy parking and a comfortable waiting area if needed. No major cons; perhaps their other locations could offer more weekend slots for emergencies, but that's minor. This place is a lifesaver for professionals on tight schedules. Exceptional service that kept my business running smoothly--5 stars all the way! read more

I've been a proud tech2u customer for little over three years. They have provided amazing in-home, and on-line services to both my friends and family as well as co-workers, even going as far as to completely repair and upgrade my laptop (totaled during a crash on interstate 5) and recover the information on my hard drive including priceless family photos, and years of tax documents. I have heard nothing but praise and thanks from everyone i have referred to tech2u. I have used almost all of the local competition including nerdsoncall and the geek squad, and can say without a doubt that tech2u provided, and continues to provide myself and my family with the most exceptional service available. David and Brandon were the last gentleman I spoke with before moving to Arizona and both did a fantastic job, but i was recently quite surprised when I found out from Brad that even while I'm in Arizona tech2u can still fix my computer for me right over the internet with nothing more needed than a phone call. FIVE STARS! read more

I see that there are mixed reviews on here, but I had a great experience. I had a computer issue that was above my pay grade and needed help - safe mode, restores, etc. didn't resolve the problem. I called Tech2U and I had a technician (Scott, I believe) at my house in less than 2 hours. He listened to what had been happening, including my less-than-stellar technical explanation. He was patient and didn't make me feel like an idiot. Then, he quickly verified what I was saying and began running tests. After about 20 minutes of screens and diagnostics I didn't understand, he had located the main issue and shared my options for resolving it. The fix was something I could handle myself, so he didn't try to do it or charge me extra for staying longer. I had my PC up and running within an hour. What I also appreciated was that he found some rogue unwanted programs that I thought I'd deleted, but parts were still hiding in sneaky places. He pointed them out and helped me delete them for good. read more

I am an old disabled vet with one good leg who can't get around to the back of my TV and various contraptions I have connected to it. When my Direct TV receiver indicated "no signal" and I fumbled around and got it to come back on but it was locked onto C-SPAN. It was great for a sleep-inducer but was pretty boring for daytime TV. Navigating Direct TV's extensive online support system is not geared to users unfamiliar with the electronic terminology common on such "help" websites. So I wondered if Tech 2 U handled TV issues because I had great satisfaction with them on advising me to contact my bank to recover some $$ I paid to hackers. Well, they didn't disappoint me. Parker came right on time and after diagnosing the situation and tried some avenues to get my TV in working order. He succeeded and it was well worth the charges because it would have taken me days to figure out what to do, if ever. Thank you Tech 2 U! Bud Lee read more

Brought my gaming PC to Tech 2u in in Sacramento after it overheated and shut down during use--diagnosed as dusty fans and a failing GPU. The team offered a free inspection right away, explained everything clearly with photos of the internals, and quoted $279 for cleaning and thermal paste replacement, and i chose to pay more for upgrades as well. They completed it same-day, which was a huge relief for my work setup. Pros: Exceptional customer service--the technician walked me through preventive maintenance tips, and they tested everything post-repair to ensure stability. No hidden fees, and the PC runs cooler and faster now, handling heavy loads without issues for over a month. Clean, professional space with quick turnaround. No real cons; maybe just that they're popular, so book ahead during peak times. Highly recommend for reliable, expert repairs. This place saved my setup and exceeded expectations--will definitely return! read more

Definitely "as good as it gets!" John Q. Public, you can't go wrong with this technical group. They're simply the BEST! Very professional and polite, as well. The tech who helped me today was nice about teaching me with tips etc., which I deeply appreciate. Kindness goes a long way with me; and Tech2U's employee named Andrew is exceptionally knowledgeable, professional AND kind. Services are reasonably priced and I've been with them for several years now. I began with the company while I lived in San Diego and both the Sacramento personnel and their Las Vegas office's personnel are top notch! Techs and Administrative staff are always pleasant and prompt to solve my computer's problems. Thanks, Danny! I like Andrew a lot! Happy New Year to all of your staff and may you all prosper and grow in 2018! All the very best, together with my sincere and continued appreciation, Catherine-Grace Patrick Sacramento read more

I was referred here for a problem I was having with my computer that ATT couldn't figure out. I called Tech 2 u and they sent a young man named Kevin to my house that was very polite, much nicer than the ATT representative. Kevin spent some time with me showing me what needed to be fixed and made sure I knew what he was doing along the way. He was here for a little over an hour and when he was done, everything worked better than before. They set me up with a monthly plan where I can call them for help and I've been using that for a couple months now and love it. They're always so nice when I call them for help. I've been calling for mostly simple stuff, when I can't figure out how something works. They have been very good about making sure I don't feel dumb with computers, even though we both know I am. I'll be happy to refer anyone else i know with a computer to this very helpful company. read more

I called Tech 2U after finally being fed up with how slow my desktop was acting, and I got right through to Kevin. From the moment he greeted me, I could tell I was in very capable hands. Lets just say, I suddenly wasn't so annoyed with my computer issues. He's professional, knowledgeable, and has a certain calm confidence that puts you at ease. Kevin took his time with understanding the issues I was experiencing. He really listened, and seemed to know exactly what to do as he talked me through some troubleshooting. You can tell in speaking with him that he is someone who genuinely enjoys what he does. By the end of our call, my computer was running great. I hung up feeling completely taken care of, and I might have been blushing, just a little. I'll never go back to those "Geeks" in matching polos and black ties again. Highly recommend Tech 2U if Kevin is on the other end of the line. read more

We were in the middle of negotiating the purchase of a small company in California a couple of weeks back from the Houston area. As is typical with situations like this, every time-line we had created was suddenly, without notice, sped up 20x over so I as an IT Manager am left scrambling to get some IT work done there in the most expeditious manner possible. I phoned Tech2U, spoke to Nik at first (sales), then to Philip (Ops), then with Rocky (tech). What a great experience this was for me! The network equipment needed, they had in stock in a local office, the tech was there that same day and worked into the early hours of the night to accommodate our emergency plan of action, job done well, job done right, and additionally, pricing for service and equipment was right on par with everyone else so I was very pleased. Can't thank these guys enough for the outstanding work done for us. read more

I am amending a previous review in which I gave the company one star. My issue was not bad service by the techs but that the company wanted me to pay $184 for a job that they were not able to perform (connecting an external hard drive). Within one day of the posting of my review I was surprised to received a phone call from Todd Fiore the CIO of Tech 2U. He was concerned about my experience with the company and what he could do to satisfy me as a customer. I reiterated my problem with paying for something I never received (a connected external hard drive). Todd listened to my complaint and said he would issue a full refund. His commitment to customer service was quite a shock to this jaded consumer. Again my issue was not poor service by the company-they did try to complete the job. Their willingness to satisfy a customer if there is a problem would make them a company to try. read more