If you're thinking of going to Teca, stay away from the West Chester location and head to Newtown Square. My husband and I decided to stop in for a special birthday dinner for him. Out of all of the lovely places to choose from on a Saturday night in West Chester, I really regret picking Teca. The appetizer came out really fast, which was great because we were starving. That wasn't the bad part. My husband ordered the salmon and I ordered the chicken entree. After we ordered, our food was brought out by a runner and immediately following behind him was our server on her way to another table but made a 2 second appearance to ask if everything "came out okay". Mind you, the food was just placed in front of us and neither of us had even had a chance to pick up our forks. We said "looks great" and by the time we had begun to eat, she was gone from the other table and I didn't see her again for another 30 mins when she came to clear our table. My chicken was seriously over cooked that one bite took took excessively long to chew. It was dry and absolutely horrible. She could see that I had only taken about 2 bites from the entire plate, so she asked what was wrong and I told her. She apologized and said that at this point, nothing could be done. We told her that she never checked back to see how the food was and she apologized and wasn't really sure what to say. Had the server or ANYONE been by, I would've grabbed their attention and kindly told them to see what could have been done. So we paid the full $30 for the chicken I took two bites of, and asked to speak with her manager, and her response really blew me away. She said "Um well it's really busy in here tonight so he probably won't be able to stop by your table but let me go see. I just really doubt it because we're so busy that he really probably doesn't have time." -- I'm sorry, WHAT. I've worked in restaurants prior to getting my RN license for maybe 10 or so years and I'm pretty sure the manager's JOB is to speak with customers, especially unhappy ones to do some serious service recovery. She came back with our receipt and said "yeah, he's too busy, sorry."
This being said, I'm 5 months pregnant and just spent $30 on a meal I couldn't eat and I'm still STARVING and now I have to go spend more money on food and probably be late to our next birthday event because of all this nonsense. We head to the door and I spot the manager just standing over a chair at the bar not doing anything so I tap him on his shoulder and ask if he is too busy to speak with me for a minute. He says no not at all and asks what's wrong and I explained the situation and informed him of what his server told me about him being too busy. He told me he had no idea why she would say that, he had no idea that anything was even wrong at the table and pretended to not have heard a single thing from this server. He told me the employee would be addressed for this behavior but still couldn't give a damn about my chicken experience and said nothing to make me feel better about throwing away $30 on untouched food.
Therefore, I'm not one to write reviews but I'm still very upset by this whole experience on what was supposed to be a nice birthday date away from the kids. I've been to the Newtown Square location and the food is a million times better and frankly so is the service. Never going back to the West Chester location again. They're terrible. read more