Best storage in NYC! It's a family business, so the attitude…read moreis very different from all the big chains. They all are so nice, the office is always helpful and available to assist, the access is easy and the prices are great! They helped me manage a very stressful move. Highly recommend!

Friendly, supportive, and professional. What you want from any business. Was difficult moving from…read moreour apartment after 15 years. (Incredible how much you accumulate!) Burnest, Miguel, and Tuli made finding a place to put our stuff extremely easy. Love the welcoming environment of the office (free cookies and coffee!) and the helpfulness of the staff. The units are clean and they have all the carts and gear to make getting your stuff from car to unit pretty easy. Highly recommend!

The price increases every 9 months is was bit much. My unit went from $360 to $540 in less than…read more1.5 years. I had to move out.

Jer'myah was great! Very friendly and professional service! So grateful for their helpread more

ZeroMax Moving and Storage were super helpful I got an excellent quote for moving about 20 items…read morefrom an elevator building to a 3rd Floor Walk Up building. The movers were there early I got a 2 man crew and truck and were about done in two hours. Great Service Great Quote can't ask for much more. Bob the guy I spoke on the phone with was great patient and understanding and explained carefully to me what the process would look like. I'd use them again and would highly recommend to anyone looking for some good movers.

Excellent movers. Showed up on time. Gave a lot of attention to detail. Dealt with a few last…read moreminute changes on our part. The movers were prepared and very nice. Felt our personal belongings were in good hands and safe. Price was exactly as estimated. No hidden surprises. Couldn't have asked for a better move.

Always great service and smooth process. Been using them for multiple moves and highly recommend.read more

Super easy and helpful to book even on short notice…read more I worked with Zura, Zura, Vako and Nika - they were so kind and positive and helpful! I was very nervous to pack up and move after living in my apartment for several years and they were immensely helpful! They got the job done from packing to loading to even helping me take out some trash after my cleaner last minute cancelled. They truly saved the day. My bf and I are moving again in August and UrBin will 100% be the team I call to help with my move!

On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

Cheryl is still the bomb but I've only been here 4 months now and my fees have increased twice. I'm…read morepaying close to $300 a month for a unit that I was originally paying about $100. Not cool. It's not even half a year I've been there.

Thank you Eddie. Very helpful in getting me set up with the perfect unit for the best price!…read more Storage facility is brand new & spotless.

The manager, Jody, and staff Amber and Jessica are helpful, knowledgeable and kind. I have 2 units…read morewith Cubesmart and had an easy move in. They are always available to help me with any questions I have. I enjoy keeping my things safe here at this location. I highly recommend this location. It is easy to access my things here and the staff always has helpful advice with a smile for me whenever I stop by.

I don't normally write reviews, but had to do so to warn other potential customers. While I agree…read morewith other reviewers that the staff at this location are helpful, I was given a significant rate hike after only two months of renting my current unit. I will no longer be able to afford my unit due to the increase. And worse - the staff told me later that I should expect a rate hike annually going forward. This begs the question how people can afford to maintain storage units long term if this is the policy. This seems to be a practice of the company after reading similar complaints online. Beware to all potential customers!

Management and staff here are stellar, they're super kind and responsive, organized and just a…read moretotal dream. They make what can often be very stressful very easy and I have so much respect and love for them they rock, if you're in between a couple locations pick this one!!

very rude customer service. ever increasing rental fees. they lure you in with low introductory…read morerates then they increase your fees 3-4 months later. ripoff corporation! be weary of extra space storage. they will pick your pockets every 6 months. stay far away. if i could give it zero stars i would. Furthermore there is no Emily S. to contact to address my concerns. It's probably AI generated. If you're sincere you can contact me. Unit # S055 Brooklyn, NY

Started renting a 10×11 storage unit here due to having to abruptly move my things out of my 1…read morebedroom basement apartment (8/2022). The promotions are misleading, for instance, the first month free. The unit gets more expensive after a few months, including late fees and the cost of insurance. The customer service is not the best; it's pretty unprofessional. I'm pleased that I found a new storage facility for a unit that is bigger and cheaper; no more giving up my hard earned money to this place.

USANTINI movers moved us 3 times! Each move, smoothe,…read moreefficient, and with care! Their team, from ownership, to office mngr., Director of Sales, and the movers themselves were stellar..exceeding a 5- star recommendation...It was a Florida move, that also included a classic car enclosed transport involving 2 purveyors they work with..choose USantini for your move! This company helped us out of a bind with their willingness to go the extra mile!!! You can take some of the stress out of this process....reliable and responsive..

​Highly recommended! U.Santini was a pleasure to deal with, from the first call with Simi to…read moreCaptain John and his crew showing up 5 minutes early and wrapping up on budget, almost exactly what they quoted us. Everyone was professional and nice, we really enjoyed talking with them. It was a long day with several stops, but they made it fun! They worked fast yet were very caring of our belongings. We had a totally positive experience and would absolutely hire them again.

Skumbags. I brought back the truck with the same amount of gas I got it with and they charged me…read more$11 for gas simply because I put the keys in the drop box after closing hours. I was not there to justify that say I brought back the truck with the same amount of gas I got it with. I have a receipt to show how much gas I put in the truck. Rip off to the highest extent. This is not the way to gain extra dollars from customers.

WARNING: SERIOUS RAT INFESTATION!!…read more Rented unit #4903 for 3 months. Opened it to find 20+ LIVE RATS had taken over. Video proof below. Everything contaminated with droppings and urine. Multiple items destroyed. Clearly a facility-wide issue as numerous other complaints have been reported. Management's response? Blamed ME for having one sealed food bag in storage and denied all responsibility. Other customers here have mentioned similar rat problems. Health hazard concerns: - Active rodent infestation in multiple units - Potential hantavirus exposure - Facility clearly has inadequate pest control I've filed complaints with NYC Health Department and 311. Currently working on compensation for destroyed belongings. If you're currently storing here: CHECK YOUR UNIT NOW and document everything. If considering this location: Look elsewhere unless you like rap poop and piss on your t-shirts and mattresses. Will update if they resolve this, but so far completely unresponsive to the serious health risks at their facility.