Do not use this storage company. They have mice. I rented from them for 3months. I wasn't aware…read moreuntil I was gonna move out . The insurance is a joke. They will only pay $250 but you have to pay $100 deductible. Management isn't any help . So basically you pay for mice to poss and poop all over you stuff and do the nothing about it. No one from Management had a reaction of concern. Dead mice in the entrance of my storage unit . Dead mice in thr parking lot. I have lots of photos to show as well. Sam district Manager didn't do anything. Mindy as another Dm. And the property manager wamst any help either. They offered $134 My rent for the unit was $152 x 3momths So I paid for stuff to get damaged. This is unexpected. ​​

If I could give negative stars I would. I have been calling for over a week because they sent me…read morean email saying that my rate is going up (significantly) beginning September 1st. The email came from DoNotReply@publicstorage.com. I finally spoke with a property manager who was supposed to get back to me within 48 hours. I never heard back. Every time I call I press the option to leave a message for the property manager and NOBODY calls me back. I went there today. The lights were on in the office but the door was locked. I went back later in the day and it was the same. AND there is no corporate phone #. So not only can't I get somebody on the phone, I can't email them. I called Cubesmart and not only do they answer their phone, they were very courteous and professional. Stay far away from pubic storage.

The manager there, Shenice, is so helpful and friendly…read more I've had a unit there for many years and although I seldom go there. She always remembers me and makes me feel taken care of. Doing her best to make sure I feel special and am a satisfied customer . She is a real credit to the company . The storage faicility is clean, well taken care of and safe. I can not recomend public storage more with Shenice managing the property so beautifully.

What an ordeal getting bar equipment stored here. Had only a few hours to get the move done ! Had…read moreto wait 40 minutes in a cue to get into the loading area. Waited forever to get a few dollies! Then an inpatient Eastern European dude forcing the elevator doors closed...you got it DISABLED IT! Now we needed to roll seven loads all the way to the other end of the facility then down to C level and then roll it all the way to the east side of the facility to our room!! Three hours of maneuvering needing to be done by 5PM. A "perfect" end to an exhausting ordeal .

I had wonderful experience at storage post tristian and Emanuel was very patient attentive friendly…read moreand knowledgeable. They definitely made my day ........ It's hard to find good customer service . I left with a smile on my face

I have a unit in lower east side in manhattan. I made a call about an error on my billing and the…read moreperson that answered that call was so disrespectful and rude that it has made me looking for another storage place. I called to speak to management and the person that answered the second call said that she would have management call me. Never received that call. So I am posting to let people know that if you rent from them be prepared for attitude. You don't get to talk nasty and rude to me and than hang up on me.

The price increases every 9 months is was bit much. My unit went from $360 to $540 in less than…read more1.5 years. I had to move out.

Jer'myah was great! Very friendly and professional service! So grateful for their helpread more

Hi, I'm trying to pay my balance. The "pay bill" link on…read moreyour site leads to a dead page, the link in the email always errors out when I try to pay, and over the phone payments never work. I've called twice and sent several emails and received no response. Please just respond so I can pay my balance.

My partner and I had a great experience at this storage place. I've rented several units from…read moreUhaul in the past, and in addition to finding them dirty and run down, I had an awful customer service experience last time and was seeking an alternative. Park Circle Storage is very convenient to where we live in Ditmas Park, and also shares the block with a zipcar parking lot, which is equally convenient for picking up and dropping off stuff to our unit. We reserved a space online and came in to sign the lease and get the keys. The service is really helpful and customer oriented, the manager was friendly and personable and very knowledgeable and invested in the facility. Unfortunately the unit we reserved online wasn't actually available when we got there, something about the way the system doesn't consider a space rented until the lease is signed in person... so we were disappointed to have to take a smaller space than we planned. However, we were given a discount for the inconvenience, and again the manager went out of his way to make sure we felt good about renting there. He also indicated that they were in the process of expanding, and put us on a wait list for the bigger unit. The facility itself is probably the best storage facility I've ever seen, and I've used several from different companies over the years. It's bright and modern and clean - very clean! I like that it's well lit, the units are metal with metal and concrete doors and floors, which reduces mice and bugs that sometimes plague other facilities. There was absolutely no trace of rodent droppings or bugs anywhere. There are dollies and movable stairs available to make it easier to get your stuff in and out, and I really liked that there was a loading bay in the back of the building where you can pull your car in and unload directly onto a dolly for easier maneuvering. It was GREAT not to have to double park on the street or circle the block to find street parking. The security there is great, when you get your key you get a code so you can come in and out anytime, and I liked that you can set the code yourself so it's easy to remember. I've been back several times to add things to our unit and each time the manager is personable and greets me familiarly, and the whole place just has the feel of a small, local business that really cares about its reputation and customers. Finally, they have other services as well - bike storage, mailboxes for rent and package receiving. I asked a lot of questions about these services, and was really happy to find out that we don't have to sign a contract for any specific time for any of them, we can add or subtract whatever we want as needed. Which means if we want to utilize their bike storage services just for the month of December when our apartment is crowded with guests in and out for the holidays all month we can, and then not be locked in, and the same with package reception, since we don't have a doorman. All in all, I'm super happy with this place, and happy to recommend it.

Pros: The shipment was fast + the team was communicative on when to expect our things…read more Cons: They tried to tell me that I had extra items that were not included & tried to charge me an extra $600 when they were listed on the original inventory list & the list emailed me upon confirmation. The movers broke a nightstand & dragged the dolly all over my brand new carpet causing 7-10 PERMANENT black stains. Not careful at all & damaged drywall to which the company said "that should be easy to fix"

Stacey and the team are AMAZING; Makespace cancelled on us on the morning of our move (though…read moreeverything was confirmed... We actually continued to receive auto-text confirmations from them throughout the day, but that's for another yelp review lol) In a last minute panic to get movers AND storage for a same day turnaround, we somehow came across NYMSS and they were absolutely phenomenal. What could have been a total sh*tshow of a moving experience turned into a blessing in disguise: This was the best thing that could have happened to us during this move! The scheduled a same day pickup and move (this was during the midst of covid, when everyone was making an exodus), charged us reasonable prices (when we were really in a bind and totally desperate as we were moving out of state), and were just an overall pleasure to work with during a very high stress situation. They are incredibly communicative, accommodating, and professional. In an industry where these traits are so far from the norm, Stacey and NY Mobile Self Storage are in a league of their own.

I recently moved my belongings across the country, and after great communication on the phone (…read morewith Khalil) I chose this facility to store everything. It can be worrisome to imagine arriving to New York after all that time, money, and effort only to discover that what you were told isn't so once you get there. What a relief it was to roll up and find the place to be genuine. Khalil assisted me. He was very friendly, helpful, and professional. He made the process seamless. If you're moving to New York or need to store your things, you can expect a good experience here and at a fraction of what it will cost you to store anything in Manhattan.

Unfriendly property manager Lanzo Wallace. Under new…read moremanagement this place changed. Change the rules of a operation Have to leave this storage facility and find a new one cheaper and cleaner. II recommend it to all of you moved from this facility CubeSmart provide better service and cheaper

After being a repeat customer of several moves I was extremely disappointed with my recent…read moreexperience. I spoke to Carmine on the phone and explained everything we were moving and the type of house I had with the stairs and he gave me a price. The day of my move Victor and his crew Showed up to my home, I walked the house with Victor and showed him everything that they were moving. The only two things that I had not mentioned to Carmine were a single twin mattress and a single full mattress (no furniture with those sets just mattresses) which other than the extra mattress pads it should have added several minutes to the move. I saw a change in Victors personality and I didn't underStand why because I was very nice and explained I was going to buy them lunch. My husband who had been making numerous trips to the new house with loose personally belongings comes in and I hear Victor downstairs instantly telling my husband this wasn't going to be a 4 hour job because I have him taking out garbage. Me hearing this, I'm completely surprised so I approached the situation and told him I never asked you to take out any garbage at which point his disrespectful attitude came in and he was arguing with me. Wish I could say the move got better, but his attitude was horrendous. The whole entire time being passive aggressive pounding up my stairs to which my 13-year-old daughter asked me what his problem was. When we got to the new house, his attitude didn't change either and got into an argument and was disrespectful to a family member and said she should have respect for the movers and get out of his way. She was accidentally in the past, but he could've easily went around her and he didn't have to be a nasty individual. But it was when I spoke to my neighbor that all the pieces of the puzzle came together because she told me that they were outside complaining how the office understaffed for this job and I'm not saying they didn't record because they did but I had the wool pulled over my eyes because the office understaff then and then hit me with a $400 overage at the end of the move. The movers left all my boxes in the living room , they didn't put my bedroom set together, so I ended up sleeping on the floor and all this aggravation and having to pay 400 more. Well, I'm gonna say is if you decide to use Verrazano movers make sure you have them come to your home and give you an estimate because they will wholeheartedly pull the wool over your eyes and financially take advantage of you. They've lost a customer and I will no longer recommend them to anyone.

I am moving in August and I called to get a in home estimate. They gave me an appointment for June…read more27 between 5:30 and 6:00 and they never showed up. I called them and they said oh can we change your appointment to Friday. Well I stayed home waiting for them and they never showed up why would I trust that they would be at my house to move me the day I have to move. I surely wouldn't recommend them because they were very unprofessional.