Due to my career I have been using storages professionally for decades. This is hands down my favorite storage facility. Storages are boxes and so nothing special there. Their boxes with doors and they all lock. What makes this place the best storage ever is the kindness and attention of the staff. The staff that are a part of this location is the best I've ever worked with. Flexibility, courteous, and all around great personalities. I happy to have found them and happy to be storing my valuables with them. Thank you extra space. Job well done! Wishing well Eli read more

** Pest infestation & scammy business practices: Avoid at all costs ** I rented a storage unit at Extra Space Storage (at the 312 3rd Ave location in Brooklyn) and moved my belongings in at night. The unit was dark when I moved in (because the lighting in the storage building is inadequate), so I didn't notice anything amiss. The next morning, I moved in the last of my belongings -- only to notice that the floor of my unit was *covered* with some kind of insect shell (SEE PICS) as well as mouse or rat feces. That meant my belongings had been sitting in this disgusting mess all night. I'm praying it's not bedbugs, but who knows. I was appalled and told the front desk immediately. They told me I was free to rent another unit -- but the only available options were far too large for my needs and significantly more expensive than what I'd initially agreed to pay. So wait... I have to pay extra because your facility is unsanitary? How is that fair? I politely asked them to waive the additional fee for the larger unit, since this entire situation was their responsibility. They said no. With an international flight scheduled for that evening, I was in no position to shop around for an alternative, so I coughed up the extra fee. At no point did anyone seem particularly concerned that my property might have been irreparably damaged (i.e. bedbug infested). No one offered to help me move my stuff out of the filthy unit or clean the biological waste (?) off of my belongings. I called the main helpline immediately and asked for help. They told me their escalation team would contact me. No one ever did. So congrats, Extra Space Storage -- you tricked me into paying more for a (hopefully) non-bedbug-infested unit. God knows what condition my stuff will be in when I get it back. Don't do business with these people. read more

Extra Space Storage - Self Storage Near Me - Brooklyn, New York

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Facility is OK, not more, no less. The inexorable and unjustifiable rate increases are something else. Just received notice of a second substantial rent increase after 7 months, putting the cost rise at a shade over 28% for the year. I'll be moving out shortly. read more

I came to site looking for units and pricing. Although it was very busy, Leea made sure to give me her undivided attention and help me choose the correct unit and size that I would need to rent! She handled the chaos of phone calls and people in the office like a pro! She's truly a gem and I can't wait to start renting here. She's amazing! Thank you again Leea ! read more

Great storage , great location, clean ... but the person who handle 150 17 street Brooklyn on Sunday is the most unpleasant person I ever had a deal with. He is doing Evrything Possible to make you unhappy. It's discusting! read more

Extra Space Storage nearly double the rent after 4 months. Then it's claimed your original rent was "promotional." However, there's no prior notice of it doubling after 4 months. It's a SCAM! Go to Public Storage, they are much less expensive and let you pay in advance to lock in the rental price. read more

Horrible Horrible Experience. Rent increased about 2 months in. Always dirty the people in the office have an attitude when u ask for a broom or mop because they wont clean anything. And/Or theyll pass U a broom and tell U do it yourself. The One and Only bathroom does not work so people are pissing in the stairwell or in a bottle and leaving it here. The front desk lady always eating never gets up out the chair always pointing and has customera open the door for her smh SUPER LAZY. People are getting stuck in the elevator so they turned them off and now everyone has to use the steps to move furniture and everything. ITS HORRIBLE HERE AND HONESTLY I JUST WANT MY MONEY BACK OR A COUPLE FREE MONTHS AFTER DEALING WITH ALL OF THIS. WHAT KIND OF COMPANY IS THIS THAT HAA SO MUCH HATE FOR THEIR CUSTOMERS??? THEY SHOULD BE SUED. read more

I use my storage unit for work purposes so I can't complain on prices or etc, but what I'm upset with is that the storage facility is continuously not opening on time and they are closing early. They have listed that they are open until 7pm on weekday; I arrived at 6:45 to quickly grab something from my unit and the facility was closed, no one was inside, I even tried to call and no one answered. read more

We have had a storage unit from this company for many many years previously known as Life Storage. We were paying like 90 dollars a month at this location in Brooklyn on Coney Island Ave and Ave I. I did not receive any notice by email or by landline phone both on record of any increase, we were at this location for like 3 months or so. It went up to 175. This new company is made of hungry real estate developers. Again, NEVER in many many years have I ever seen this. I am a landlord and I adjust for inflation. This location when I moved in smelled like mold, they had serious water leaking. I don't know if they ever pulled up the flooring to look for mold. I cannot trust a company that does a bait and switch so fast. They will lose customers. I saw this problem online. So I know it is HUGE. read more

I would give this zero stars if I could. Be ready for surprise billing and bait and switch prices. This is basically one level short of a scam. My rent was jacked up 50% without my knowledge or approval and the company told me to kick rocks when I complained. They told me it was a "promo" rate even though that was never disclosed in any communications or documents, so I had zero expectation of a change. They also failed to notify me via email despite sending every other communication via email. This is 100% on purpose as I'm sure they know people will not go to the trouble of renting a uhaul and moving all their stuff out right after moving in and so intentionally engage in false advertising on upfront price. I will 100% be reporting them to the BBB for false advertising and predatory billing. read more

UPDATE: We removed our items from the storage unit (we used it only for one month as we were in the middle of moving) and again, the guys at the front desk were so awesome (Thank you Jermaine and Stephanie). The facilities are ultra clean, and the whole experience was so EASY. I would highly recommend this place to anyone that is looking for storage in the park slope area, or anywhere. I think it i worth it even if you come from a little away from here. It was super easy to reserve my unit on line a night before. They gave me a code to enter the facility and the unit was ready for me. I only had to get a padlock ( which is included in the price) from the front desk girl. She was very attentive and friendly. read more

I had an all around wonderful experience with Extra Space. Everyone's customer service was exemplary both on the phone and in person; especially Diamond. I was picking between Extra Space, and the Cube Smart (right next door). The deciding factor was the many wonderful reviews everyone, but most of all Diamond received. And let me tell you, she exceeded expectations when I arrived yesterday; she gave me a tour; walked me through everything, and was just all around a pleasure. Unloading was easy, as was bringing a few more things today. Do not go anywhere else, this is the storage space! read more

Unbelievable customer service. I believe he is the manager but Jermaine really helped me with my storage needs in a very difficult time.

Amazing customer service from Mr. Jermaine was very knowledgable And had was very insightful. He also was very patient with my mom who Asked a million questions some not relating to storage.Mr. Jermaine also recommend a resturant to us for dinner and fun activities do in the city. We were truly blessed to have Mr.Jermaine take care of us , read more

My wife and I rented here for the last 5 years. Extra Space Storage on 3rd Ace in BK is the BEST storage unit in the 5 Burroughs. The customer service has always been impeccable and we have never had any problems. We are moving to Cali but we will continue to recommend our friends and family to y'all. Thanks again! read more

Very friendly staff super clean over all great place very helpful thank you for your help

Súper clean, helpful staff, great deal and overall amazing experience. Thank you Corinthea!!!

Great storage space! Staff are always courteous and helpful. I know my stuff is in good hands here.

Jermaine was great and super helpful. He was here to answer all of our questions and concerns. We recommend extra space highly.

Buyer beware. Anybody considering renting with Extra Space Storage should know that they may hike your rent significantly (40%+) with little to no notice, even if you've been a loyal customer who pays on time. Story follows. I've been a tenant of Extra Space Storage for going on six months with my rent paid on time each month via credit card based autopay. The facility is nice, but nothing terribly special. However, this month, I found my bill to have been increased by close to 50%, moving from $154 per month to $222 per month. Upon calling the facility, the person on staff was short and rude, stating that "this was my new rate," and that I had been sent a notice by mail that this was my new rate. Eventually, she did offer a credit for the first month - but stated that the rate would continue to be in effect. I asked to be connected to a supervisor, and the only thing that was promised was a return call. I will update this thread if and when I receive it, with more information about how that supervisor attempts to resolve the problem. Setting aside the fact that I never received this notice (which is problematic in its own right), and that Extra Space Storage has no tracking in order to demonstrate that it was delivered, this type of rate hike is appalling. I understand that with month to month leases, there may be changes. But a 44% hike? That entirely changes the economics of the rental. With so many storage facilities nearby, I'd like to think that Extra Space would be happy to have my ongoing, stable business. But apparently not. I then reached out to the support team on the Extra Space Storage website, who had no capabilities to help me. Choice quotes include: "Chelsie: There is nothing we can do here at the call center other than ask the district manager to call you, but it sounds like the site manager you spoke to has already reached out to them." "Chelsie: I understand. We don't handle billing here at all, we don't even take payments. Sorry! The district manager is the best person to speak to about this. Chris: so there is nothing that the call center is able to do with anything related to billing or customer service? Chelsie: We can answer questions and get you in contact with the best eprson to address your issue. Chelsie: person* Chris: But you are not able to do anything directly, is that right? Chelsie: As far as billing, that is correct." In short, be very cautious before entering into a contract with this company. This is no way to treat loyal customers, especially when there are so many alternatives in the neighborhood. read more

Extra Space Storage - A transcript of my chat with Extra Space Storage's customer support team regarding the 44% rate hike on my unit. - Self Storage Near Me - Brooklyn, New York

Jay was a wonderful, helpful and awesome agent.. I went there for renting a storage unit last week or 2 weeks ago, he helped carrying a cart for me and helped getting me up to 3rd floor by a evaluator, He was very patient with me as a deaf person. Thank you, Jay. My storage unit is more than my old storage unit but it is nice and space.. read more

This review is regarding the Bay Ridge location on 64th Street, but its a big company and they will all have the same policies. I agree with the other reviewers on cleanliness, professionalism of staff and relatively easy billing system. But read the fine print! They raise my rate every 6 months. Much more than my actual apt rent is raised too! I'm sure its in the contract somewhere, and maybe even all storage placed do this but damn I feel held hostage and they just keep charging more and more. Buyer beware. Its enough now to take my stuff out to another place. read more

I thought I had found the perfect storage space. Extra Space is super clean and the staff is helpful and professional. That being said, I have to concur with several of the previous reviewers to say that they raise your rent every 4 months (1st increase was about 11%). It feels pretty shifty but if you're ok with the constant rent increase then it's a nice facility. I will be moving out asap. read more

I was a tenant here for several years. I would ABSOLUTELY avoid using this facility. A few years ago, a local business called "Premier Storage" was taken over by a national chain called "Extra Space Storage." Extra Space has figured out that once you move in, the costs of your moving out are inertia. So they raise the rent about 20% every six to nine months. So over a few years my rent just about doubled. They also have very high late fees, don't bill correctly, poor customer service, and more. At one point, the ceiling crumbled and poured dust and stucco over all my stuff. They aren't responsible, they said. "Just get insurance!" This was just a LOUSY experience for me. I'm gone now to a space one half the price, much cleaner, much friendlier. read more

Avoid dealing with this company if possible. They have unconscionable business practices. Unreasonable rate increase and ridiculous exorbitant late fees. They also say they mail the rate increase letter but most of my neighbors agree - no they didn't. Staff is rude and refuses to allow you to speak with a manager. They'll just say they're a manager. Don't put your stuff here or you might see it on a storage war show one day. on storage wars one day! read more

Avoid this place -- so many better, cheaper places right around the corner. Rude people work there. No refunds for partial months -- and when you inquire they like to raise their voice and be jerks "too bad so sad". When trying to downsize after a year of being there, they were not interested in giving me the "web rate" (their cheaper rate) or allow me to move out early. I get that you have your policies, but 1) there are tons of better competition in the area and 2) dont be a jerk about it. Other places such as uhaul and storage deluxe right down the street are cheaper and better with customer service -- seriously, the uhaul surprised me with excellent customer service. read more

We park our JP Urban Moving truck in the Extra Space 3Av parking lot and also move customers in and out of the storage facility. Linus and his team are consistently friendly, accommodating and thoroughly professional. The Space: We've been in every storage facility in town, and this one rates the highest for many reasons, not the least of which are its professionally managed front office, well-maintained & secure storage units, dry & comfortable climate, clean & fresh-smelling atmosphere and easy elevator access. The Staff: Totally unobtrusive when we need to get our truck in or out of the lot. Totally helpful when we need assistance, e.g., a phone call to say our lights were left on. Always amicable with a positive, upbeat attitude. Extra Space at 312 3Av Brooklyn goes the Extra Mile! read more

AWFUL Experience - I have never in my life encountered such unprofessional and uncooperative behavior. Issue#1: I make the rent payment for December-Jan and I still get a call that my rent is due. Understandable - sometimes, system issues occur. The facility manager tells me it was applied inappropriately (doesn't apologize) and so he will reverse the transaction and I need to make another payment. I'm happy to do it however I need a confirmation of the reversal of the transaction for my record. The manager refuses to send me a confirmation because it is not company policy. Okay, but how do I know officially the payment will be reversed? I am told that I am being difficult and I find the facility manager talking to me in an aggressive manner and arguing. Issue#2: I called up the facility manager 4-5 days before the rent payment date because I was looking to move to a smaller storage unit. I am told I need to be present in person to show my ID but the facility manager could prorate my rent payment for the smaller unit based on my move out date from the current unit. I was asked to present my credit card details on the phone. I generally don't share my credit card details on the phone, so I told him I don't need to move out right now. I'll continue with the current account. To which, the facility manager replied that he felt insulted. (Hello?) I am told every conversation with me is difficult and the facility manager wondered why it happened. To me, it appears that the phrase "customer service" does not exist in his world. This encounter has been extremely painful and a time waste. read more

Extremely courteous and helpful front staff... Much cleaner facility than many competitors... Less of a "lockdown" feel... I fully expect them to raise rates every now and then - EVERYBODY does, though, so this isn't a reason to dock stars from this location. (It's a reason to dock stars from this industry, though, and STOP STORING YOUR EXTRA CRAP. GET RID OF IT INSTEAD!) I'm happy with this necessity of our lives for this year, and grateful for the honesty of the staff regarding past issues (flooding during hurricanes, pricing which varies per size and per floor), upcoming availabilities, and letting me use a temp lock when I'd stupidly forgotten mine at home the day I moved in :) read more

We had such a pleasant experience moving our belongings into storage on a Sunday. There was no wait and Tamarra was wonderful and patient. Would definitely use them again. read more

Eric Munoz and Tayre are extremely helpful and great multitaskers. GREAT CUSTOMER SERVICE. I have stored my belongings with Extraspace for over 2 years. I recommend this awesome gowanus location for all of your storage needs. read more

Extra Space Storage - Self Storage Near Me - Brooklyn, New York

This storage facility PRICE GOUGES! After being an Extra Space customer for a year without complaints, I'm very disappointed to have to be giving them a negative review. Upon signing up for the unit, I was told to expect modest rate increases of five to ten dollars every 6 months. Sure enough, 6 months later my rate increased by ten dollars a month from $128 to $138. I wasn't thrilled - but I was expecting it and it seemed par for the course. However, now at the 12 month mark I received notice of a nearly SEVENTY DOLLAR PRICE INCREASE, bringing the monthly total to $206, eighty dollars more than when I had signed up a year earlier. I called Extra Space customer service to dispute the increase and was told that regional offices sometimes increase prices dramatically when they need empty units to sell to new customers. Large price hikes when demand is higher than supply? Sounds like price gouging to me. Further, a representative at the local office refused to transfer me to someone from upper management that might be able to help with my problem. Apparently it's their policy that customers cannot speak to anyone capable of making a decision. Shame on Extra Space for trying to maximize profit by screwing their customers. I paid every bill on time and would not have balked at another modest ten dollar rent increase - but a 60% hike is a different story. As far as the storage space and the facilities, I have no complaints. The hallways were always clean, it seemed secure and the employees were helpful as long as they don't have their hand in your pocket. However, none of this excuses such poor business practices. I believe they're banking on the fact that their customers don't have the time or energy to move their belongings to avoid steep rate increase. I know I'd certainly prefer not to, but I also won't stand by and be taken advantage of. If someone from the Extra Space management wants to make this right, I'd love to hear from you. read more

AVOID!!! SCAMMERS!!! My rent increased TWICE in the first year and is $50 a month more than it was when I started. Big ripoff, they figure you will not want to pay movers to change companies, but they figured wrong. I will be moving to another company EVEN if it cost me more, as long as I can lock into a contract that does not increase my rent by 25% every year. read more

Decent service and nice, secure location, but don't be fooled by the "pro-rated rent." They will lie to you and not give you all the information you need to be an informed customer. I was extremely disappointed and ultimately felt totally lied to and ripped off. On top of that, customer service at the corporate level was horrible. I will not be doing business with this company ever again. Totally unhelpful. Get the first month free, but make sure you get out before you have to pay anything else. Even then, you'll probably get ripped off somehow. read more

My experience with this company so far (before moving) has been outstanding. Their website makes it very easy to sign up, and I received an email and confirmation call immediately after doing so. I spoke with staff twice after signing up, and they are incredibly helpful and friendly, happy to answer any questions. And since they are very local for anyone in Carroll Gardens or Gowanus, they are also very convenient! It has taken a great weight off of me to deal with a storage company this polite and professional. Having now moved my stuff into Extra Space Storage, I can also confirm the reviews of others: that the front office staff are friendly and professional. They guide you through the entire process. The place is secure, extremely well lit, well ventilated, and CLEAN. (No food or pets (??!!!) allowed. It was easy to find my unit, and the web site's guiding pages for how to select the right size proved to be quite accurate. I am so relieved that I found this place. It's great. Update: one year later, I moved my stuff out of Extra Space Storage. They prorated the amount for the number of days since my last payment. The checkout process was straightforward and simple. The unit and the environs were as spotless as one year ago. There is now a giant storage place right next door. I don't know what the prices there are, but I would strongly encourage people to store at Extra Space. I would without question use it again. read more

Is it weird to be so excited about a storage space? We needed a large-ish room for about 2 months while we were subletting between leases. Extra Space on 3rd Ave in Gowanus had exactly what we needed, & when I went online, they were running a first month free special, so we hopped on it. Now, it's not quite as cheap as the American Self-Storage in Clinton Hill, but it is far cleaner, easier to load in & out of, & they're constantly piping Lite FM in the hallways, without a single dud - truly, walking in to Hall & Oates, MJ, Madonna, which I roll my stuff to & fro effortlessly is a treat I didn't realize I was missing. The staff here is outrageously nice. Everyone is super friendly, went out of their way to help us get the best deal, & even get a better deal than when we signed up. I needed to keep the space a few days into our third month, & they even just pro-rate the next month up to the first five days, so we were able to be flexible with our move without paying a full extra month. Awesome. My only gripe is that the hours are a little limited, they close at 7pm, which seems early, especially for people coming right from work. But I have to say, I almost didn't want our new lease to start, just so I had an excuse to keep coming back here (only half kidding). read more

My husband and I had a great experience with Linus and the rest of the staff. Very nice, professional, accommodating, friendly, helpful, and -- as one of the other reviewers noted -- totally unobtrusive unless you need them, and then they're there for you. However, you should definitely read through the contact -- we were almost charged for an entire month because we didn't call to tell them we were taking our stuff out four days into the month. I'm positive no one told us this verbally. But Linus talked to the manager and we didn't have to pay it. All in all, a very positive experience. But read that contract! read more

I have the contents of almost an entire apartment at ESS on 3rd Ave. From the time I rented the unit, I was impressed with the customer service. Well, after Hurricane Sandy, I was a bit worried about my unit as it located in the ESS basement. ESS called me a day after the hurricane passed to say that the basement did take on water and that I should come by and evaluate my unit & belongings. Lo and behold, some of my stuff was ruined. They had new boxes, packing tape, a dolly and a new unit on the 3rd floor ready for me! And the new unit was offered for the same fee as my old basement unit. It was amazing how understanding they were. They even threw out all of my destroyed belongings, took photos of everything for insurance and were CHEERFUL the whole time. I worked with Terri for the most part and she really was awesome. I am very happy with ESS! read more

BEWARE THE BAIT AND SWITCH. Signed up for a 10x5 storage space at the "internet rate" of $116/month in March 2018. Was happy with that rate and the facility was fine. Autopayed on credit card for 5 months, and then noticed the charge last month was $248 - more than double. Called to ask what was up and was told they can increase the rate at any time they wish - for any amount. And clearly they DO THAT. After much complaining and negotiating they have reduced the increase so I'm now paying $212/month, nearly $100 more than I signed up for. They warned me that warned they'll probably raise it again in 5-6 months. TERRIBLE BUSINESS PRACTICES BORDERING ON FRAUD. DO NOT USE THIS COMPANY. read more

I found the front desk staff to be extremely helpful and pleasant to deal with.