Captain's Cove Utility Company is the company which manages water services in the Captain's Cove…read moreneighborhood of Greenbackville, VA. I'm not sure if it will make a difference, since we don't get a choice of who services our water in the neighborhood, nor do I know if anybody will ever actually read this review, since this yelp page seems to be pretty unpopulated. But I'm feeling so incensed at the decrepit level of service that I've received at the hands of this company, that I set up a yelp account specifically to let the world know about it, and thereby, hopefully, to begin to fix it. I moved into Captain's Cove a year ago this month. When I moved in, I called Captain's Cove Utility Company to transfer the bills into my name. Water service had been in place to the house from the day we moved in, but I wanted to make sure the billing came to us smoothly. It didn't. Six months later, we suddenly received a bill stating that our payments were overdue, and that if we didn't pay up pronto, we'd get our water turned off. It was the first we'd heard from the company. We had gone that long without seeing any kind of correspondence or billing from the company, assuming that the billing must be on some kind of semi-annual or annual cycle. We should not have been so passive... our fault... but this seemed sudden and excessively burdensome. Somewhat put out by the way we had been treated, we paid the bill... which was a stretch for us because we'd not had time to save or allocate those funds in our budget. We left the incident behind us, feeling that since we had finally started getting billed, things would go smoother henceforth. It was not to be. The billing came sporadically. At one point, we received a bill which clearly showed a due date of December 30, and so we scheduled a payment with our bank to pay the appropriate amount on December 15. On December 2nd, we received another bill claiming that we were late on payments, and that if we did not pay the late amount by December 8th, our water would be shut off. Again, we paid it, but again, we were put out not only by the unexpected expense but by the conflicting, and threatening, communications which we were receiving. By this time, we had performed a 4-month temporary move to Maryland, and I suspected that something was going wrong with our forwarded mail. It seemed reasonable that this could be part of the problem. Not the whole problem... because the communications which we were receiving were still contradictory, and threatening, and we did not feel that we deserved this treatment, because we paid the bills as often as we received them, by the dates specified. But, trying to fix things peacefully anyway, I called the company again. I wanted to make sure they had our correct billing address, so that bills would get to us in a timely manner. Our house in Captain's Cove sits on two lots, and we are required to pay separate bills for each lot. I wanted to make sure that the bills for both lots were going to our correct billing address. The man who answered was Bill Heern, and he identified himself as the project manager for the company's operation in Captain's Cove. Bill was, to put it mildly, the rudest, most abrupt, and absolutely impersonable human being I have ever had the displeasure to converse with, as a customer speaking to a service provider. When I asked if Bill could confirm the account numbers for the two properties in question, he said that he would look it up later. I stated that, due to my experiences with the company, I wanted to make sure the business was complete over the phone. His exact words were: "It's not gonna happen." I asked how the business would be confirmed as complete in a satisfactory way, and he said he'd "give me a call in a few days." That was a week ago. I've not heard from Bill, and frankly, given the level of organization I see inherent in that company, I don't expect to. I have every expectation that my billing will continue to be screwed up. And if they continue to screw up my billing, and if I am unable to make the diving plays which have saved me from late charges in the past, and if they then attempt to damage my credit... then my only recourse will be legal. The one thing which Captain's Cove Utility does do right seems to be in the area of reporting. They publish a comprehensive water quality report, which I have seen for the last year, and its results are not promising. It shows that the neighborhood obtains its water from a series of wells, and that at least one well has been shut down due to unsafe levels of arsenic, and other wells are hovering just below the level considered "safe" by the EPA. I don't know how to fix this, short of firing this outfit and completely replacing it with something else. It's my strong recommendation that they be replaced with a company that has a vague idea of how to perform proper water service.

We have had a great experience with Evergreen Disposal Services…read more They are always very professional and prompt. We are extremely happy with them and recommend them to anyone. Best wishes Ramesh

I have been a customer for about a year and I haven't had any complaints. Cans are picked up on…read moredesignated days on time and when called customer service to seek additional information and or clarification the representatives have been polite and helpful. Overall, good company to utilize.

Subject: Commendation for Excellent Customer Service - Ms. Hollis…read more Dear Management, I would like to take this opportunity to formally commend your agent, Ms. Hollis, for the exceptional service she provided while assisting me with my concerns. Ms. Hollis went above and beyond to ensure that each of my concerns was properly addressed. She took the time to listen, provided clear assistance, and, most importantly, ensured that the necessary follow-ups were put in place regarding my requests. I have contacted your office on several occasions in the past, and I must say that this is the first time I have received this level of attentive, thorough, and professional service from an agent. The difference in the quality of service was noticeable and greatly appreciated. Ms. Hollis demonstrated patience, professionalism, genuine concern, and a strong commitment to customer service. Rather than simply addressing the immediate issue, she made an effort to ensure that my concerns were handled completely and that appropriate follow-up action would be taken. Employees who demonstrate this level of dedication deserve to be recognized. I therefore wanted to ensure that management is made aware of the excellent service Ms. Hollis provided and the positive impression she has made on me as a customer. Please extend my sincere appreciation to Ms. Hollis for a job exceptionally well done. Kind regards, Nathoyer

Horrific "emergency" service. For the last 24 hours I've had one person stop by after already…read morepaying 600$ to an electrician to tell me at a a neutral problem on the utility side, which I told BGE, and that one person only stopped by to confirm that and said a contractor would be back in 4 hours to fix. It's been 6 hours now. Calling them is completely worthless. I hate this place more than ever before.

Adam, Harry, and Chuck were amazing! my husband and I had our water heater and HVAC system…read morereplaced in the same day. The team was respectful, communicated well, did a good job, and were on time.

New water heater that they installed gave up on Thanksgiving... had to order parts. Parts came in…read moretoday but they can't install until Friday. 9 days heating up water is not acceptable. Hubby is handicapped so now I have to rent a hotel room to shower....

To be honest along with having business ethics, they have none. Been dealing with them for six…read moremonths now for my refund which they owe me. Requested to speak with a supervisor I was told they will call in two weeks. Who overheard of a business having a two week return call time? No call back at all. I called them back and was told I would get the supervisor call in 48 hours, never received the call. They have owed me my money for six months now. We all know what would have happened if they did not receive my payment! Horrible company no business ethics at all do not care about their customers. After reading reviews I truly don't understand how they are getting away with how they service their customers!!!

Some of the worst customer service I've ever experienced. After getting a bill in December for over…read more8X the usual usage/month, I began calling to figure out what was going on. Keep in mind, I've owned this vacation house for 9 years and have never had a usage month over 25 units or $35, so getting a bill for 170 units and several hundred dollars raises serious red flags such as a leak. After 4 months and 11 phone calls (where I was sometimes placed on hold for over 2 hours without anyone returning to the line), I was told yesterday that they never checked the line to the house nor the meter, that they "read the meter correctly" and that I am responsible for paying what is owed and to "get a gas plumber" to resolve the issue. Unreal! I would give them negative stars if able.

Ran out of oil during the snow storm. Mistake on our part. Googled emergency oil delivery, and…read moreAmerican Energy Supply came up. Called the number listed and a very helpful woman named Tina picked up! Did not realize I had an account with them. She updated my info, processed my order and was so friendly! Was able to order oil and get confirmation that the driver would be here in an hour. I appreciated the prompt service and would highly recommend this company!

My family has been using American Energy for years. They are reliable, friendly, fair, and very…read morequick! We recently had a big problem with our AC, and despite the heat wave they handled it quickly and with ease. Bonus: everyone we've spoken with at this company is friendly, courteous, and willing to help. Highly recommend! Update: they now offer "the smart gauge" which we have. With a few clicks oil delivery is scheduled. Very convenient!