DO NOT USE THIS SERVICE. Called bc I had a drop in water pressure with my hoses. Office manager…read moresets up an estimate for the next day. Tech comes out. Gets out of his truck and says nothing. I say "hey" and start explaining the issues I am having, walking him to the hose. He asks nothing/says nothing only replys with "uhuh". I get done telling all I can and let him know I have a work call, but let me know if he needs anything. His first word to me "ok". I get a call less than 10 mins later to come outside and meet him. He tells me, "IDK your hose has pressure. Don't know whats wrong with it." I ask, "do you think the hose itself is clogged." ,, "yeah maybe". I am relieved because I was worried it would be pricey. Then ask why the front hose would lose pressure to and turn that on for him. "I dont know". I am just standing there completely confused. I thought the whole point of the estimate was to find out what the issue was and provide a price to fix it. I awkwardly say ok and goodbye and go inside and call the manager. The office manager is really receptive and polite and tells me she is emailing the plumbing manager as we speak. I get a call 1-2 hours later from the plumbing manager. I explain the experience, he laughs about Jackson not speaking or saying hello. I did tell him I didn't think it was funny, it felt kind of rude. He tells me "I just know Jackson, it would be weird if he got excited." I explain I didn't need him to be excited but a greeting, follow up, asking questions, providing the service he is there for would have been more than great. I continue, and at the end he doesn't apologize, doesn't find anything wrong with what happened and asks, "what do you want?". I am kind of stunned, because I would expect a manager to not be ok if an employee is sent out to provide a service (Ie an estimate) and didnt perform one, was rude to the customer, and didn't check for any possible issues. I tell him I would have been good to go with them again, but he didn't seem to think anything was wrong and didn't even apologize so I don't think they would provide good service. He doesn't apologize for any wrong DOING, but tells me he's sorry I "felt that way" / that I FELT I didn't have a good experience. Not that it WAS a bad experience and he was sorry, but that it was my feelings. I tell him that I didn't get an estimate which was what Jackson was supposed to come out and provide and it cost them business, bc I absolutely would have proceeded if he did and it was fair price, with an ounce of respect/human decency. He gets defensive, gets very rude. I just tell him, basically thats not ok way to handle business, again "I dont know what you want." is all he will say. I can't believe this boy is a manager talking to customers like this and tell him have a day to end the chat. He tells me to "have the day I DESERVE" trying to get one last jab and hangs up on me. -1000/10 DO NOT RECOMMEND. The plumbing manager is overly emotional, avoidant of accountability for him/the company/or his team. SUPER defensive and the techs seem to have the respect and work ethic of a shoe. WHO EVER MANAGES THIS COMPANY, YOUR EMPLOYEES ARE LOSING YOU BUSINESS LEFT AND RIGHT. Good luck and as your manager says, Have the day you deserve.