Pleasure to work with, Matt quickly responded, very accommodating, professional, reasonable priced!…read moreThank you Matt!

Matt was awesome. He arrived on time and did a great job cleaning our fireplace and recommending…read morehow to properly maintain it moving forward.

I finally found a great Company! Mark and his brother were…read morereally on top ! Great job and very reasonable!!

Drip noise and water marks around ceiling vent of a/c-heat pump type unit. I can't say enough about…read moreComfort Experts Ocean View and am so HAPPY to find a dependable, caring, professional, knowledgeable and decently priced company to take care of my unit going forward. Will recommend over and over!

These guys have lost my confidence. They no longer accept credit cards. They no longer have a…read morecommercial bank account. They are no longer trustworthy. They came out to do a routine service call on a system that they installed 5 years ago. They told me that I needed parts and that my system was no longer under warranty. I was concerned that the system did not send me a notification of the needed repair and I thought my system had a 10 year warranty! It was a very expensive system. Aaron asked me to pay upfront for the part and for two service calls. I did because I trusted them. They didn't come back as promised to make the repair. I called Carrier and was told that I should not have had to pay for the part because it was under warranty and they also noted that they did not get a notification of the failure either as they and I should have. When Aaron finally returned to install the part, he apologized up and down for letting me down. He said that as soon as Carrier reimbursed him for the part he would return my money. He told me a week later that the check had come and he would return the money as soon as it cleared. Well now he doesn't return my texts and his voicemail is always full! It has been several months and I haven't seen my money. I was the first person to review this company when they opened. I believed in them. Now I tell people to find someone else. These guys don't seem to be the honest people that they once were!

What a great, worry free, professional company. Had a heat pump recently repaired because a/c was…read morenot keeping up to my set point. Did some research and R.T.Pepe & Sons came to the rescue! Answered the first time I called and sent someone out with in 45 minutes on a Memorial Day weekend!, they repaired it and even told me they had parts to keep it running for years as long as it wasn't to costly to operate energy bill wise, when it gets to that point.......as well as resolving the issue and explaining ways to keep up on the system in ways I could understand. Very easy company to work with......especially having a second home in the Sussex county area. Peace of mind for sure.

Wish I could give 0 stars…read more Eastern Air apparently does not want new business. So, I will go elsewhere. I have left many, many messages at 302-604-8288. No one has ever returned a call. One time "John" answered and I told him I was interested in an HVAC maintenance and service contract. He rattled off some numbers and promised to email them to me that night. Never got anything. I then called that number over and over, leaving messages that again were never returned. Finally, a woman answered and explained that she was in a front office and could give me no info (??) about service contracts, but she said if I called 800-921-0392 an answering service would take a message and forward to someone who would call back. She also promised me that John would send me the promised info that day. Not. So I called the 800 number and left a message for someone to please call me. Nothing. I give up. Too many other HVAC companies that care. I wonder how if they respond to customers needing emergency service.

They ghosted me when I needed them. They installed my units years ago, and had always been great…read more But when my system went down this winter, they stopped responding with no reason given.

I concur with other reviewers that state how poor the communication is. We were told replacement…read morepart(s) would be in on Monday, 12/8/25. After reaching out to them several times this week, we have not heard back from them about scheduling the repair to our fireplace. Updated review: We were able to work out a compromise and understand the breakdown in communication. Thank you, Danielle, for taking responsibility - you compliment Brandon and we appreciate your hard work.

Owner can't keep a commitment. Cannot be trusted, NO followup. First visit, "all three heat pumps…read moremust be replaced".....they were fine all winter..... Requested a quote...."Crickets". Called back 3x, owner cannot be reached. Stay away. Found much better reliable service. 'zero".

Mr. Son performed a very tricky repair on our HVAC today. He researched the needed part, confirmed…read morethat the manufacturer was responsible and quickly corrected the problem. He was trained in refrigeration at the Samsung Plant and is a master HVAC technician. He will always be our first call with any HVAC issues.

Highly recommend! Woke up and found furnace wasn't turning on. This was a Saturday and called Smile…read moreHeating and Air. They came over within a few hours and after thoroughly checking found the furnace could not be repaired. He was back a few days later and installed a new furnace and AC. While doing this, found the cause of a leak we knew we had and he fixed this as well. Also made a platform for the AC. Cleaned everything up beautifully and left it perfect. Prompt, courteous and fair priced! Will use them again if the need arises.

These guys are nothing but fantastic ! They offer that old-fashioned service and stand behind their…read moreabilities. They help my sister with her Townhouse with the HVAC & Hot Water tank and again, do such an awesome job. Puts faith back into me / us about family owned businesses,, because they remember how to take care of the customer. Thank you Southern Comfort! You guys are awesome! Alan F..

Our AC went out during a humid hot week! It was awful but within 2 hours of calling Southern…read moreComfort Mechanical, Charlie was at our house and fixed the problem before we even knew he was there! That is AMAZING service!! Thank you Charlie!!!!

Our 18 yr. old 2nd zone unit died & trying to find an HVAC contractor in June was difficult but…read moreIntegrity sent a sales rep. (AJ) and set up a date for a new unit in a flash (3 days). The installation team; Mike, Dakota & Waynor did an amazing job. Although, the installed unit was not as quoted and after speaking to Joe, who did not address my problem, the new unit works great. The installation team gets a thumbs up!

I'm very unhappy so far. We spent $17,000 on a 4 ton unit to heat and cool our house. At first they…read moreinstalled the wrong thermostat, then something broke a week after it was installed and we had no a/c. They had to come out and fix it. Sometime before December we had to call again because it was taking over 4 hours to increase the temperature one degree. We called and had someone come out again. The person came and said nothing was wrong and that it takes a while to hear and that because we switched to electric we weren't used to it. Next up was January and our electric bill was over $1000 and then the same for February and March. Because of how high our bill was we keep it on 60 degrees for the entire winter because they said it wasn't good to make the temperature go up more than 2 degrees at a time. We froze in our own house. Next up was those really hot days so we turned on the a/c.... but it just blew hot air. We called and someone came out to now tell us something was leaking oil and it was broken. We also found out that it was heating with emergency heat all winter which was why our electric bill was so high. The electric company threatened to turn it off so we had to get an installment plan. Now they plan to replace the compressor only. All of this is so messed up! We should get a whole new unit because this one has had problems from day 1! My wife called and they said there isn't anything they can do about our electric bill and they can't put in a new unit. Nothing about this is ok especially being gas lit by the person who came out the second time!! Unless the outcome changes, I would never recommend this company to anyone and will be speaking with a lawyer, Attorney General and the BBB. Why do I want a unit that has had problems the whole time? In addition, their peace of mind statement on the invoice states that if the compressor fails within 5 years, they will replace the entire outside unit at no cost. They also promise to put you in a hotel if it fails, but now no one will call me back.

I've used North Star for years. This is the second system I have had them install in our Bethany…read morehome. They do a great job at a great price. I recommend them to anyone.

Our appointment was on May 3,2024. Jim, technician arrived…read moreas scheduled. I met him at the front door and he was very polite and well informed. He was here for the routine spring service per our contract. This is I believe the third time we had Jim and would be glad if he came the next time. Even the previous techs, Doug , Tyler have been great. Thanks for taking care of our unit. Been using Northstar since we moved here in 2015. Gary Kuehn