Just had a Carrier Infinity system installed. The crew was fantastic…read more They were neat and very knowledgeable. We had a minor issue with a damper that they are taking care of. Was nothing the did, it was something done during new construction 14 years ago. The infinity system has been wonderful so far. Can't wait for heating season. I highly recommend Coastal Comfort. Process from sales rep to the installation team was seamless. Thank you for a great experience!

I have been a loyal 19 year customer with annual maintenance every one of those years. I LOVE…read moreCarrier equipment as I designed my own system layout as far as damper and trunkine placement. Previous management completed the job with spectacular results. I have a top-line Infinity gas back-up furnace, 5 dampers for a single unit system with 4 zones on two floors for a 3300 sq. ft. home. (I cleared drywall space in the basement ceiling to facilitate two trunk lines parallelling the I-Beam in the basement; some ducks up, some down). I have reviewed Coastal Comfort extremely well up to the replacement of my outdoor heat pump three years ago. After all these years of my many positive experiences with Coastal, especially regarding the 'non-management' front office staff and the highly qualified technicians that I've grown to love, I can tell you that this company has changed to the negative.... after the transition from the now-owner's father- Kevin Coleman. There's such an emphasis on growth ambitions, market share, profitability.... General and Service Managers have been hired that are nothing more than confrontational and abrasive in their communication styles if anything doesn't go as expected for them.. A total inability to listen----and it's supported by the now second-generation owner!! LOL Bottom line ---Bryant equipment is EXACTLY the same as Carrier. I was told this by the distributor they purchase all their equipment from! The equivelant of Carrier's Infinity furnace that I own and love is Bryant's 'Evolution'. It's just another brand running down the same assembly lines in the Carrier Global manufacturing plant! Do your own research for a local dealer of your choice, whether it's Carrier or Bryant!~ Sometimes a smaller company is much preferrred verses one that doesn't exerecise basic customer communication skills on a managerial level or truly listen to a customer when ther is an issue. Here's a takeaway----Call Coastal Comfort , or when they call you, they always recite the disclaimer statement of "You're on a recorded line" Who cares!! It's a partial intimidation tactic that they actually spend a lot of valuable minutes on to review hundreds of calls instead of a fucus on customer satisfaction issues. It's almost humurous thinking about all the wasted minutes when more productive time utilization can allow the business to prosper more effectively.

Honest and competent service. Did not try to sell me services that I did not need. Was on timeread more

We had a service representative, John Wagner, come to our house for a repair today. Great service…read moreand definitely on time. He noticed a couple pipes that needed to be secured more and did that while her too. Very thorough job and very professional. We were pleased John found the problem with the pipes and fixed it before it would have caused a much bigger problem. A & A has been our service company since we moved into our home in 2007. We highly recommend them!

Atlantic rates a 5 stars! They called to set up the "winter…read morecheck". Ken came promptly after phoning. He was pleasant, polite and best of all explained everything he was doing. (I'm not going to say I understood everything). It proved to me he was knowledgeable. Thank you Ken and Atlantic.

Prompt response. Excellent customer service. Problems solved stress free and quickly! Needed a new…read moresystem. Sean was promoted, professional and such an amazing communicator. Installation team was beyond amazing. Experience was A+++++++++

I wasn't impressed. I called to get a quote. My dryer vents from the roof and I'm in a 3-story…read moretownhouse. I told them this, and they asked if I have a second story deck where they could access the roof more easily. I said yes and that would be fine. Two guys came out. We unexpectedly had company so I was not hovering, but why would I need to? They said they actually don't need to go onto the roof, they could do it from inside the attic. ? Okay, I guess, what do I know. A while later, they came down and said all done, everything looks good. I paid them and they left. Later in the evening we discovered that they left our attic access panel a filthy mess! I was very upset about this and should have called but never did. Now I have to get up on a ladder and clean and most likely paint this!! This was perfectly clean before they touched it! Very, very unprofessional! If this is how they normally treat people's homes, I'm shocked that they have good ratings!!

I am very happy with the service i received from Delaware Dryer Vent Company , they showed up on…read moretime with booties without me telling them. Great attitudes from the office and young man that came out (I wish i took his name). He was very professional, knowledgeable, answer all my questions also cleaned up work area. I would recommend this company to anyone with no hesitation.

Blades installed 2 heat pumps and new thermostats. They showed up on time, were extremely…read morecourteous and very helpful explaining how heat pumps work. We had only had gas furnaces in the past. Dennis and the guys did a great job!!!

My family does not recommend Blades HVAC. We have a geothermal system that had a slow leak at the…read morecirculation pump. On the pump housing, Blades put a service sticker with their phone number, approximately three inches from where the leak was happening. I thought great, I will call them and they will take care of it. When the service technician came out, he took a look at where the leak was and said that they do not service geothermal loop pumps, and charged me $125 to come say that; he was not even here ten minutes. I told him that I felt that I was being ripped off because I had described where the leak was, and they still sent someone to tell me they don't work on that part. The tech said I could take that up with the office. I called the office to describe that I would leave a critical review because of my experiences with them, and give them a chance to make it right. The guy in the office literally laughed at me and said something to the effect that just because a sticker was on the part doesn't mean they service that exact part. Their four-hour service windows without updates make it difficult to plan when they may be able to come out. Had to reschedule a prior service call because the technician did not come out until about 12:15 when they had given me a window from 8-12. I do not recommend using Blades HVAC. (photo shows sticker placement with leak location circled in red)

I concur with other reviewers that state how poor the communication is. We were told replacement…read morepart(s) would be in on Monday, 12/8/25. After reaching out to them several times this week, we have not heard back from them about scheduling the repair to our fireplace. Updated review: We were able to work out a compromise and understand the breakdown in communication. Thank you, Danielle, for taking responsibility - you compliment Brandon and we appreciate your hard work.

One of the worst businesses in the area. They told me I had a gas leak, but it was later determined…read moreto be a faulty switch instead. I was lied to and overcharged by their services. I would also recommend reading online positive reviews with caution, as it's difficult to verify the authenticity - do not trust it.

I can't say enough about these guys. When you ask for a…read morequote you expect there will be a break out as to all the costs associated with the job. One company sent me a quote with just the price and no break out of costs. I don't think so. Pro-Tech gave all the costs of all the parts and labor up front and nothing hidden. As to the unit installed it is a Mitsubishi mini split ductless HVAC system for the garage. Our garage is a workshop for woodworking and it's so nice to go in there it be comfortable and tools are not cold. It looks like they sized it perfectly. The installation team was professional, fast, courteous and efficient. Once installed they cleaned up and left everything as it was. Communication was great from my first call until all was done. I HIGHLY recommend Pro-Tech for all your HVAC needs.

I wanted to install a mini-split ductless air conditioner by myself, but after getting midway…read morethrough it I discovered that the installation would require (by law) an HVAC professional, and an electrician to run power from my panel to the outdoor unit. I called Pro-Tech and they agreed to do the job the very next day. They offered a very fair price, had excellent communications, and were in and out in only a few hours. The technicians were very professional and polite, and got the job done in excellent condition. I could not have asked for more! I would hire this company again for any job!

My A/C went down over the weekend and I didn't get a chance to call anyone until late Monday…read moreafternoon. Jetco said that they could have someone out here around lunch time. Cade got here right on time, checked out my system and declared it a simple fix. He had my system up and running in about 5 minutes. I could not be happier!

I've lived in the Rehoboth community for 20 years and have made a few really good contacts with…read moredifferent contractors. JP and his crew are definitely one of my favorites, I never hesitate to recommend them. Their work is professional and on time, and they never hesitate to go the extra mile when needed. They take care of my home and my rental property. The office staff is great and their workmanship in all cases has been stellar, from new installations to simply replacing a furnace filter I highly recommend JP and his crew at Jetco Ann Evans