My husband and I went to this location yesterday to have a bite around 4:30 pm. We usually come here for shawarma since it's the closest one to us from home. Instead of ordering once we got there, we decided to just call and place an order for pickup. We ordered 2 mixed shawarma sandwiches with extra sauce and one of them with extra turnips. We were about 20 mins away from Markham when the call was made. We assumed calling ahead of time would ensure our food was ready for pick up once we got there.
Once we got there, it was around 4:50 pm, and there seemed to be only 1 staff person working at the time and he looked like he was managing the front cash and the back. The entire time we were there (roughly 20 mins!) only 1 other person walked in so it wasn't overly busy, yet we waited so long to get our food.
We assumed the worst outcome and that it was very hectic before we came in. The minute we got our food, we paid $10.74 and head home.
Okay, here's where it gets worse. Before we started eating, I looked for the shawarma labelled extra turnips for myself and when I opened it and took the first bite, it was doused in a green hot sauce that set my mouth on fire. Okay we understand we said extra sauce but we didn't mean extra hot sauce, just the regular garlic and tahini sauce. This was an appetite killer because the more I ate, the hotter it got. I then realized there were no turnips in my sandwich either! My husband, who had just started eating as well, soon realized that he was eating my sandwich, even though my wrapper was the one indicating turnips.
We both swapped sandwiches but even the spice level was too much for him to handle and usually we can handle heat. With all these errors for 2 shawarmas, you'd think we would be able to let it go but there is more (smh). With only the few bites we had taken, our sandwiches were falling apart and seemed to be poorly made. Since everything was coming out, we noticed there was no chicken in our mixed shawarmas. NONE! There was beef but we asked for a mix on both. We could have shrugged that one off as well but it annoyed us that we asked for specific sandwiches where none of the criteria were met.
Without even bothering to take another bite, we wrapped up our food and went back to Tasty Shawarma. When we got there the time was around 5:45pm. There were more staff there then and we explained to them what happened. The girl in front explained to us that she could make us new sandwiches. We opted for that, but she was quick to state that they were out of chicken and it would take time. We were already tired and hangry at this point, and didn't seem like we were getting what we wanted. We asked for our cash back then and she said she was unable to refund us the money. At that time, a person in charge came forward and did refund us the cash we paid and apologized, which we know wasn't his fault but was kind on his part.
We left Tasty Shawarma with our money back, a bad taste in our mouths from all the spice, our time wasted and still hungry. We are now leaving a 1 star review just for the customer service we received.
Overall, the food was lack luster and wasn't appetizing at all. We don't think we will waste our time coming here again in the future. read more