I just had the oxygen sensor replaced for my 2004 Honda Civic here today, and I felt hurt.
This is going to be a super long review. To sum up: OUCH, I was ripped off.
I live in California and drove to Seattle to spend the summer. My check engine light has been on and off for some time, and it was on again, so I decided to have it taken care of right here at Seattle. Had a guy at the O'Reilly at the University Village to do the scanning and got the trouble code. Asked the auto repair shop beside the O'Reilly to take a look at it, he said the code didn't tell exactly what was wrong, and he needed to spend *a couple of hours* to diagnose, and the diagnosis alone would cost $110 plus tax. I went away.
Apparently I don't know a mechanic in this area that I can trust, and I turned to Yelp and found Taskar Garage. A nearly perfect rating. I decided to go to this one.
I grew up in another country in a family without a car. I've only owned my car for two years and it has never had a problem. So I basically know nothing about cars. Going to the mechanics alone is the last thing I wanted to do because it seems so intimidating. But I had to, because I'm going on a trip to Vancouver tomorrow and I was so determined to have my car fixed before the trip. No one is available to go to the garage with me on a Monday.
I felt I need to have some sense about what was wrong before I go to the mechanics. So last night, I gave the trouble code report to my boyfriend. I asked him to do some research on it. After spending an hour doing research, he told me it seemed like I need to replace a part called "oxygen sensor", could be "upstream" or "downstream"; the price of the parts, if bought online or in an auto shop, ranges between $40 - $160. It should be an easy replacement which takes under half an hour for an experienced mechanic.
Having these key words and price ranges in mind, I went to Taskar Garage today by myself. Right after I got there, Misha looked at the report, opened the hood, and asked Don to phone someone asking the availability of the parts, upstream oxygen sensor. At this point I was glad - not much BS about getting the problem diagnosed or something. After the phone call Don told me right away the part was going to be $275 and labor around $60. I was a bit concerned about the price, but I didn't bring it up because I didn't want them to think that I don't trust them. And I thought that it might be something that was different from what my boyfriend told me. Anyways, I trust them, so I said, okay, when can you have it done? I also asked Don what was the parts that I need to replace, he said he would show me after the work was done.
They ordered the parts right away, had it delivered immediately, and I got my car back in less than an hour. Parts $273, labor $40, supplies $5, Tax $30, for "Replace Up Stream Oxygen Sensor". They didn't show me anything other than the bill.
I did a quick Google search for "up stream oxygen sensor" after I went home, and was shocked to know how much it actually costs - right, you can buy it online for as low as $40, it's nowhere nearly as hight as $275.
Based on other Yelp reviews, Taskar Garage may be honest to local people, but here I am, intimidated petite Asian female with zero knowledge about cars coming in alone with a California license car, the service was definitely overpriced. read more