They were awesome, just a long wait coming after rush hour. From since we got here to them being…read moreall done, took over two hours. But they were awesome!

Ted and Matt provided excellent service from start to finish. Communication was clear throughout,…read morethe whole process was fast, and getting in and out was easy with no hassle. Highly recommend this team if you're looking for quick, straightforward service.

They're so consistent. Over the years I have come to them for oil changes, brake pads, an engine…read morevalve cover gasket, and a radiator for a common sedan. I've had some work done elsewhere too and overall Loyal is very solid in comparison. They can give you options for the parts they will be using so the quality is as quoted. We are lucky to have such a neighborhood auto mechanic shop.

Highly recommend Loyal!!! I scheduled an appointment over the phone, and they started working on my…read morecar as soon as I got there. Never have I ever had somebody fix a car problem for me so fast!! I was shocked! Jesse is the best, hands down.

Believe the hype. Both locations are staffed with lovely folks who take their time with you, are…read morefriendly and knowledgeable. Whether it's a simple oil change or larger job - I trust these folks to take care of my vehicles. Their rates are on par with every other ASC certified shop, their calendar stays full for a reason. We are big fans of Matt's in our house.

I feel bad leaving this review because everyone I spoke to was nice, but I will be going elsewhere…read morefor future services. The attention to detail is not there at Matt's. When I came in for my scheduled appt, they did not have it on the calendar, but said they can take my car anyways. I asked for an oil change, inspection, and tire rotation. I also asked them to check one tire that was deflating faster than the others. After taking a look, they told me I did not need a rotation, and that the deflating tire was fine. I went elsewhere and it turns out Matt's got my tread measurements wrong, and I was definitely overdue for a rotation. They also did not notice a gash in my tire. And they did not reset my car system reminder for the oil change.

I cannot emphasize this enough: do not take your car to this shop. Please do not be fooled by the…read moreYelp/Google reviews or the polished website like I was. I'm guessing the shop was recently sold or they pay people to publish reviews for them, because I had an absolute trainwreck of an experience with this place. I'm not being hyperbolic when I say this is one of the worst experiences I've ever had with a business. - They do not work with insurance, even if they claim to. - Took five weeks when they quoted me one. - Didn't call me ONCE in five weeks to update me about anything. - Stonewalled the insurance and didn't call them back. My car was vandalized the first week of May when someone drilled a hole into my gas tank, so I called around to five local shops for estimates. Scott Sherman was the cheapest, by about $200. So after I confirmed with Michael that they worked with insurance directly, and specifically State Farm, I arranged for a tow. I gave them the number for the insurance claims department and they quoted me one week to turn the car around. I let them know I needed to have it back before the end of May. I call in after a week and ask if the car is ready. They said they couldn't get ahold of my insurance after trying repeatedly so they'd call again. Naturally, didn't call to let me know. A few days go by and the insurance still hasn't heard from them, so I gave State Farm the shop's number to call directly. My insurance agent tells me that the shop won't call them back and only seems to pick up when they call from a different number. When I called, Michael said "oh you want to talk to the other guy but he's in the bathroom right now." Strange - he seems to have been in the bathroom every time I call. Two more weeks go by, and dozens of calls later, Scott Sherman hasn't even started working on the car nor have they filed any estimates with State Farm. At two points, the claims department called the shop to walk them through the B2B submission process. My agent confirmed that they didn't submit anything, despite telling the claims team they did. It's the end of May and Scott Sherman won't return my calls, work with the insurance, and still hasn't replaced my gas tank. At this stage, I'm worried they don't even have my car, so I stop by after work to ensure my car is really there. I go in to light a fire under them and they tell me their computer hasn't been working but they can get me the quote the insurance has been asking for. Interesting that they knew exactly what I would ask about before I even had the chance. Thankfully, my car is still there, but excuse after excuse and they say the car will be done by end of the week. We're well into June at this point, and I'm starting to look up legal options to prepare myself. My agent calls me and says they can either tow the car to another location (at my expense) or just pay up front and hope that insurance will pay based on the shop's estimate. They finally finished the car the second week in June and the insurance fully reimbursed me, not even three days after getting my car back. I understand being a mechanic near a big city must mean you deal with some difficult people but that's no excuse for the way these guys conducted themselves. Do NOT be tricked by their website, the reviews, or the prices they quote if you're looking to have your car repaired quickly and especially if you're hoping to involve insurance. TERRIBLE.

I am lucky enough to live in walking distance to this great shop. I have been coming here for the…read morewhole four years that I've lived in Greenwood. The service is unbeatable. The humor from the staff is top notch ;) they do an amazing job and the prices are fair. They are great in communicating how the car is doing if you leave it there for the day. They never try to upsell you or tell you something is wrong with the car if it isn't. Plus the signs in their lobby are hysterical but seriously. Great spot. Highest of recommendations.

Kayla, a new face, was great with customer service. Good to see Ted there and appreciated Ryan's…read moreinformativeness about surprising oil change increases in price (the war). Pulled in and took just 10 mins before my car could be serviced then only 15 mins. And we were done. This is why I come to this location. They just take care of business which is what you need even as efficiently as possible. Full synthetic was $145. In contrast before the war just a couple months ago so synthetic was $109. We don't need to be in a war right now. Don't we need to take care of healthcare and elders and veterans in our own country. Free WiFi so we can work while we wait and open on Sundays. Best of all the hours make it possible for us to come after work or before work. See photo for hours.

Have had wonderful service here on more than one occasion. Super nice staff, quick work, reasonable…read moreprices. Ted is the guy I seem to always get, and he is the best; friendly and professional.

When our car needed repairs after being stolen, Peter helped sort through the insurance claim…read moreprocess and got us back up and running as soon as possible! He was great with communication and the mechanics at Tony's got everything back to how it was before the incident. Thank you!

Just got my Pacifica mini van repaired. The scolding fell off when I went over a curb. It was a…read morerelatively small job and not on insurance so most repair shops didn't respond or i got crazy estimates. But Tonys team was able to fix it at half the price and didn't need to include extra repairs that weren't needed. I'll be coming back for other jobs in the future. Just got my Pacifica mini van repaired. The scolding fell off when I went over a curb. It was a relatively small job and not on insurance so most repair shops didn't respond or i got crazy estimates. But Tonys team was able to fix it at half the price and didn't need to include extra repairs that weren't needed. I'll be coming back for other jobs in the future.

Service was professional, thorough, and great communication! Thrilled with how clean my car is - a…read morevery needed reset.

Derek's was amazing. I had spilled an entire cup of hot coffee all over the front of my car and…read morethey graciously made space for me the same day. they communicated clearly every step of the way and did a fantastic job. My car as never looked or smelled cleaner!

Once again, excellent service ! Top-notch technicians, professional office staff, and good value […read morereasonable pricing ].

Friendly, professional, and fair prices. They explain the need for work and are transparent about…read morecosts. Glad I found a local small business that does a great job.

Super friendly and professional. They work on Electric Vehicles as well. Can't ask for better than…read morethis and the quality of service so far it's outstanding

Had a flat on Sunday. They were open and close to my home so I went here. Also got an oil change…read morewhile I was there. Great service and experience. Jared told me what was wrong and how he fixed it, as well as what to do moving forward. He was friendly and the work took almost the exact amount of time he quoted me - which was a huge relief. The oil change was ~$80 and the tire patch service was a little less, the latter was a prorated hourly rate.

Wow. Best ever. Leaking tranny fluid everywhere. Day before Thanksgiving @ 4pm. Close at 5. Was…read morerecommended to come and drove in. Immediately put on lift, found problem and fixed it. Ended up being coolant lines the dealer neglected to replace. So in the end, I get to drive and spend holiday with family thanks to Andy's. An HONEST mechanic shop. Amazing service which is rare now a days. Very grateful and will always come here for ANYTHING.

I second all the one review stars that I have read. It seems as though Andy was a good sport who…read moreknew his stuff-- his son Danny is a complete tool! And certainly NOT one you want to use on your car! Clearly does not care about mechanics, the wellbeing of vehicles, nor that of his customers. Unfortunate and sad. Oh well.