To be honest, I am completely shocked by all the negative reviews. My experience was nothing but…read moreperfection. As soon as my husband and I arrived we were pleasantly welcomed by Zabdi, one of the designers. She was extremely patient and understanding (as we had our 2 kids in tow) and spent time with us to help with our best choices for a new dining room set. She was informative, efficient and incredibly helpful. It's only been a few weeks and I've already contacted to schedule our delivery. This was exceptional from beginning to end, and I will highly recommend them! I must say that I also had to pop into their store in Chestnut Hill, and the designer there was also equally wonderful even though I told her I was already working with someone from another store.

Does not deserve a star. Extremely unprofessional and one of the worst places to buy furniture…read morefrom. Bought the leather reclining versa from here and the colors start peeling less than 6 months. been talking with them for the past 6 months and all I got was lousy service. Technician came to the house and applied a dye which made the problem worser. Technician assured that it will be taken care and when I called the store manager he promptly noted that the technician said its user issue. Do not have pets but the store manager kept asking me if pets damaged it. Overpriced for such crappy furniture, please save your money

The worst. Ordering was a nightmare. Tried to order several times, system was unwieldy. Customer…read moresupport - cheery but not helpful. Can't wait for next Cc statement to see if they charged me for an appliance we never got. Beware.

A great example of phenomenally rude customer service. I received a call (blocked number) about a…read moredelivery this morning and couldn't understand a word that was being said - I thought someone was asking me about a place called "Liberty tree" (aka delivery). When I asked what was being delivered the first rep didn't know and the second was so rude. She got on the phone saying "what do you want" as if I had called her not the other way around and then hung up on me telling me that if I wanted info on the delivery I needed to call the store. Except I ordered online...

I went to your store yesterday, Nov 14 around noon time to…read morepurchase a bunk bed for my grandson. The sales staff throughout the store were very helpful and the woman that helped us with the bed was so pleasant. But the reason that really prompted me to send this is to commend the staff that work at the climbing area. Every one of them were very kind and fun interacting with my grandsons. They were very thorough in preparing the kids. I love how they made the kids feel so comfortable and safe in their harnesses. In short you have a great group here. I hope you give them recognition they deserve.

We had a good experience in the sleep lab buying our VERY expensive Temperpedic king mattress. And…read morethe salesman assured us that delivery was under contract to a very reputable company and we would have no problems. Comes delivery day and we get a call that they cannot deliver the mattress because it was in the truck all night and it FROZE - thus being unable to fold it in half to bring it in without breaking it. Are you kidding me? What "reputable" mattress mover leaves an item susceptible to freezing in an unheated truck in an area where overnight temperatures are often below freezing? And even if it does freeze, well just ship us another one! You're big enough to be able to do that. Nope, had to be that mattress and we have to wait till it thaws. Almost comical had we not been so inconvenienced.

Diana is an unusually gifted and reliable professional. I had a number of battle-scarred antiques…read more She saw them on site, assessed what processes would achieve what, and provided a reasonable estimate. They have never looked better! She is a clear communicator, very very knowledgeable about furniture and what it's made of, and comes through every time re the forecasted time frame. Her work is right on par with much more highly priced professionals - and believe me, I've tried them so I should know. This one's a winner.

I cannot say enough about the Pink Pinecone! Diana is amazing. She works with you and takes time to…read morefigure out your vision for whatever piece you want refinished or changed. Her artistic ability and creativity is awe inspiring. She took an heirloom piece that was passed down from my mother in law and is very special to us and turned it into a family treasure! I never thought this piece would be able to be restored. Not only did she restore it, she made it look like something out of a catalog but was able to preserve its natural vintage beauty. I will be using the Pink Pine cone again. If you're looking for someone to help you either keep or redesign something special for you, look no further!

I don't say this lightly - I've had one of the absolute worst customer experiences of my life…read moredealing with MG+BW. Back at the end of summer last year (~August 2020) I placed an order with an associate at the Burlington location using a gift card that wouldn't go through online. She assured me that the order for a console table and several decorative boxes would go through simply and I would be contacted for shipping and delivery options. Months went by. MONTHS. During which time I called and emailed multiple times and showed up to the store on several different occasions. During a global pandemic, I might add. I was finally able to get the original associate to find the order (which she had forgotten to place several times and only put through after my fourth call) and see that the console table I had wanted wasn't actually available anymore (when I would have found out this information without going into the store one can only guess at). She found a 'replacement' and said that we would be all set... Fast forward to December 28th. Still nothing; neither package, nor call, nor email letting me know where my order was even after more phone calls to the store. At this point the manager of the store was sick of hearing my voice at the end of the call, which was fun for me as a customer. On December 28th I reached out to corporate customer service to explain how poor of an experience I had and see if I could get any help. I could go into far more detail here but anyone reading this gets the point - it's April 8th now and I STILL do not have my console table. The customer service person was able to get me the decorative boxes fairly quickly... and then that was followed by even more errors, miscommunications and a clear disregard for my 'small' order (of over $1,000, I might add). Word to the wise here; their prices are not worth the hassle nor the outcome. Once I get my furniture delivered (if ever) I will never be dealing with Mitchell Gold + Bob Williams again.

This review is not for particular burlington location. Just overall from big fan MG to HATE MG. I…read morepurchased couch set through Burlington location, i bought the protection plan for 5 years. i had MG Furnitures before. the quality went to hell compare to my old MG products. I put in order on August 2021, it delay few times due to pandemic and delivered on March 2022. couch only in my house for few weeks, my kids sit on it, i barely go to living room. the fabric pills a lot and looks like i have the couch over ten years. I called them to come and fix, they came and fix little and tell me it's normal to pill, just need to keep shaving it. NO WAY, i have old MG Furnitures, they do not pills. and I have RH products too, they are same performance upholstery materials, but not pill as much as MG new one i got. there was start with little stain on couch, don't know how, i try clean it with water my self and went to bigger stain spot, then i called for customer service on August 2022. they said it's over a year out warranty, i told them i ordered from August 2021, delivery on March 2022, they should start counting on march 2022 not august, they passed issue to Funiture Protection Company to deal with it because i bought the insurance plan. Then Funiture Protection Company said it's over 30 days of stain, they won't fix. When i bought the plan, Sales person only told me within five years, any stain, damage they will fix without questions. I have two kids, that's why i bought the insurance over a thousand for nothing and created frustration with communication back and forth for few months. They blamed on my not reading through details when signing the insurance plan. This is not the quality and service i expect to receive from over thousands big purchase from MG.

We've done business with them on several occasions; however, we will never do it again. We were…read moregoing to pay in full but they convinced us to use the financing to earn credits. It's a scam. Buyer beware. Better yet, avoid buying at all.

This Company names all of their chairs with the same first name, and they abbreviate them all with…read morethe same letters. Our family wanted to get us a housewarming gift, and they accidentally ordered Nomad Snow chairs when we needed Nomad Stone to match our table. NMD SN versus NMD ST. This mistake is easy to make when the company names their chairs so similarly. When we called to ask them to change the color before they even arrived to our home, they asked us to pay delivery + restocking fees. For our dining room chairs, this meant $700 just to make a color change because the color names were so similar !! This company is a sham !!! Nobody at customer service would help us whatsoever. All of their managers were unavailable. DO NOT WASTE YOUR MONEY HERE !!! You will be very, very disappointed.

I shop at the Burlington location. Over the last 5 years I have purchased many items from Boston…read moreInteriors , bedroom set, sofa, chairs, side tables, pictures. The staff at the Burlington location are great. Its one level of shopping, not overwhelming. The delivery staff have always been great also. They are very careful , everything is wrapped and protected. I would totally recommend shopping in Burlington!!

we were treated very nicely at the Hanover store. we purchased a small sectional 2 years ago. I had…read moreto order replacement cushions after less than one year and finally, my sectional looks about 20 years old. disappointed beyond belief.

You can't always count on it being open exactly by the posted hours, but if you're near downtown…read moreWakefield and it happens to be open, it's definitely worth your time to stop in. It's a small space but they use it well; there are knickknacks and cool antique pieces everywhere you look, and the owners are knowledgeable about what they sell and about the history of the town. This shop differs from other local antique shops in that it sells more small pieces and collectibles, rather than large pieces of expensive furniture and framed paintings. It's a much cozier and more welcoming feel than the showroom-style places nearby where you're scared to touch anything with a price tag on it. I collect vintage compacts and cosmetics and Un-Common Antiques has saved me a couple trips to Concord, as I can find the pieces I'm looking for here without the ridiculous markups and the long drive.

This is a great little place for authentic, quirky antiques. It's in a beautiful part of Wakefield…read morenear the lake, so if you're touring main street, it's definitely worth a look.

Very cute store with lots of interesting gift/decor items to look through. Definitely a cool place…read moreto shop for a unique gift!

I never expected to find such a beautiful store as I entered the front door. I could have spent…read moretwo hours looking at all the unique items for sale. I just moved to Nashua and this will be one of the first places I will bring my guests. The owners were lovely, and I urge everyone to visit--it is a fun and rewarding experience --with great buys!

The store is very depressing, when I walk in and get looked like I'm a thief although I am far from…read morethat. The employees have no human interaction skills almost like NPCs, especially the people who work up front. The prices are out of control, and it seems as the employees get the first shot on new items coming in, most prices seem as they are from eBay even though it is coming out of a thrift store

The workers here (esp the older demographic are so rude). When trying to exchange a pair of shoes…read morethat didn't fit my daughter, they told me I couldn't bc they were too dirty??? Maam, they are USED like 90% of everything else in this place? The rest of them just seem miserable and unhelpful when asking for prices for items that do not have tags. I don't have this experience at other locations.