To be honest, I am completely shocked by all the negative reviews. My experience was nothing but…read moreperfection. As soon as my husband and I arrived we were pleasantly welcomed by Zabdi, one of the designers. She was extremely patient and understanding (as we had our 2 kids in tow) and spent time with us to help with our best choices for a new dining room set. She was informative, efficient and incredibly helpful. It's only been a few weeks and I've already contacted to schedule our delivery. This was exceptional from beginning to end, and I will highly recommend them! I must say that I also had to pop into their store in Chestnut Hill, and the designer there was also equally wonderful even though I told her I was already working with someone from another store.

Does not deserve a star. Extremely unprofessional and one of the worst places to buy furniture…read morefrom. Bought the leather reclining versa from here and the colors start peeling less than 6 months. been talking with them for the past 6 months and all I got was lousy service. Technician came to the house and applied a dye which made the problem worser. Technician assured that it will be taken care and when I called the store manager he promptly noted that the technician said its user issue. Do not have pets but the store manager kept asking me if pets damaged it. Overpriced for such crappy furniture, please save your money

Absolute gem of a furniture place..MUST VISIT..!! This place is not so attractive when looked from…read moreoutside but when you enter, it's a different world. Loved every piece of furniture there..

Website and sign on their door says they open at 10am on Saturdays. Got there at 10 and waited 30…read moreminutes. No one ever showed. Surefire way to lose customers.

Please do not purchase furniture! After 6 mo leather furniture faded from black to brown.( not in…read moresunlight ) When I contacted Pottery barn NO ONE called me back or emailed me. I tried to contact sales person however the Burlington store had closed so sales person obviously could not help! I tried 3 times to call Pottery barn customer service stating that they would get back to me ! NEVER returned my call!! Wish i could leave pictures .. $5000 gone

I ordered an outdoor dining table from Pottery Barn the Burlington location in April of 2022 with…read morean original delivery estimate of mid to late June. My credit card was charged thousands of dollars for this item in May of 2022. As of today, September 9 2022, the correct item has still not been received after incorrect item delivery, multiple occurrences of monthlong delays, and ZERO proactive communication . At this point, I consider this fraudulent activity by the company and have no indication that I will ever receive the item that I paid for. I have received both misinformation and extremely poor customer service when trying to work directly with the company. Throughout this period, I've talked to multiple members of customer support, including supervisors, who have not given me accurate information, have not followed up on their commitment to locate the item, and continue to insist on waiting more and more time. Avoid Pottery Barn and its affiliated companies at all costs. They have hoodwinked my family out of our hard-earned dollars and are exhibiting behavior that is nothing short of criminal.

Jim was outstanding in store today. I had an issue with a final select of lights and he didn't even…read morebat an eye, just helped me figure out the issue. I've been shopping here for years and I was impressed today. Thank you!

Major delays in having item ready for shipping. Took 4 months. we would not have purchased if we…read morehad known. we were deceived into opening a West Elm Citi Credit card. Told 10% off of purchase which was a LIE. Told payment not due till delivery which was a LIE. started paying on couch we had not received including interest. They claim their furniture is made in US but they lost in court twice for this claim. So, STAY AWAY FROM WEST ELM !

Don't waste your time or money purchasing anything from this company. After waiting months for my…read moresectional to be delivered, the order wasn't correct. The abridged version is that I got the run around from customer support and the store I purchased it from, all playing the "not it" game, love to help but keep calling around and may you'll be lucky enough to find someone who can.

Wonderfully fresh and airy store it's a great opportunity to see items up close before ordering…read moreonline. Bonus is they do have items that are sold out online. Look forward to visiting again and getting ideas in the future.

I bought a desk and an unfinished bookcase from Bostonwood Furniture and am extremely satisfied…read more This was my first time purchasing nicer furniture (I was on a grad school budget until recently!) and the experience was great. I currently live in New York City, but I knew I wanted to go with a New England based business since Maine is home for me. I know there are a lot of New England based furniture shops to choose from, but Bostonwood seemed to offer the best value. The sales and delivery staff were all helpful, professional, and friendly. They even finished and delivered my order a little sooner than quoted. The desk is particularly beautiful and feels sturdy and well-built. The unfinished bookcase is just what I was expecting, and is a huge step up from the discount ones I used to buy back in grad school. I'll certainly return to Bostonwood in the future to replace the rest of my silly grad-school-budget particle board furniture!!

Great custom work!!! We have worked with Bostonwood before…read moremaking a peice of furniture for us and were really pleased, so when we decided to add some 'built-ins' to a new addition that we just finished, it was an automatic option that we wanted to check out. Originally I was planning to build everything myself, but after completing a few of the cabinets, I realized that I really didn't have professional finishing capabilities (specifically painting) that we wanted and that it was going to take me way longer than I originally planned, so we took our design to Bostonwood to get a quote. We worked with Mike in the Bedford store. On our first visit, we discussed the project, which involved 2 components (a library wall and wall-to-wall desk) and included some of the custom elements that I wanted to make sure were included in the build. After discussing everything in detail he came back with a quote that was extremely competitive!!!. At the beginning of the process, they delivered a set of CAD drawings and renderings that showed the proposed finished cabinets. They provided us several different color rendering, which helped us visualize even better the finish prooject so we could make the final finish decision. I also asked them to provide a second set of drawings with CAD measurements and details so I could verify the measurements and construction (which they gladly did). We made a few alterations based on the these. The build took a few weeks, during which Mike reached out and kept us informed of the progress. He also took a couple of last minute changes that I realized would be required (fortunately I realized these before they had cut anything) When the product was delivered, the team was extremely polite and brought the peices directly into the new addition space, helping me get them into place. As they were bringing them in, I noticed a small change that required them to take the peices back to the shop, which they were more than happy to do. In the end, when they were re-delivered, we were SO pleased and with them installed are very happy with the finish look they give to this area in our home. They are already in full use and being enjoyed. I would highly recommend them and fully expect to visit their store for our next project.

I came in this past Sunday to exchange a wedding registry item that was received broken and order a…read morecouple items. The gentleman "Justin C" that helped process our exchange was very pleasant and efficient. "Lenny R" later helped me order a couple more items and she was also super helpful and sweet. Upstairs we looked at an upholstered storage bed. The woman assisting in the furniture department was very knowledgeable. Unfortunately the beds were only available in very limited fabric options so we did end up purchasing a bed at West Elm later that day but the woman at Crate and Barrel was much more helpful than the people at West Elm!

I would avoid this location at all costs, especially if you have a return. The staff clearly does…read morenot value their customers as they will make no exceptions on the return policy, when they have full power and discretion to (judging by almost any other store I've ever been to). These stocked, displayed items amounted to $74, a fraction of the thousands I've spent at Crate and Barrel over the past year. The manager Sarah was especially rude and unhelpful, and while we planned to shop for different items, I'll be taking my business elsewhere.

I walked into the Burlington, Ma location with my daughter, husband and his grandmother. I was…read moreabout to make someone a nice commission, however I was never greeted when I came inside the store. I saw salespeople sitting on couches on their ipads. They saw me but never came over to ask if I needed help with anything. I was going to buy a sectional and a kitchen table today but I'll go see my other salesperson that sold me my chair at the Saugus Store. I miss the Woburn store!!

At first the service was fine, but we had multiple problems with the actual delivery and products…read more First the mattress was 2 inches too short. We had it returned, and then when the replacement arrived the delivery people found a hole in the mattress so didn't even bring it in (which makes sense). Then, when the replacement was supposed to be delivered, they had one not in a box like the first one had come, so they couldn't get it up our stairwell. So we had to call Customer Service and explain, and have them come a fourth time with the product in a box. THEN the delivery people wouldn't take the old mattress away, so we had to schedule yet another visit so another contractor could pick it up and get rid of it. So: beware, and communicate carefully about what you want, whether the mattress needs to be in a box to fit up the stairs, etc.

We've done business with them on several occasions; however, we will never do it again. We were…read moregoing to pay in full but they convinced us to use the financing to earn credits. It's a scam. Buyer beware. Better yet, avoid buying at all.

This Company names all of their chairs with the same first name, and they abbreviate them all with…read morethe same letters. Our family wanted to get us a housewarming gift, and they accidentally ordered Nomad Snow chairs when we needed Nomad Stone to match our table. NMD SN versus NMD ST. This mistake is easy to make when the company names their chairs so similarly. When we called to ask them to change the color before they even arrived to our home, they asked us to pay delivery + restocking fees. For our dining room chairs, this meant $700 just to make a color change because the color names were so similar !! This company is a sham !!! Nobody at customer service would help us whatsoever. All of their managers were unavailable. DO NOT WASTE YOUR MONEY HERE !!! You will be very, very disappointed.