To be honest, I am completely shocked by all the negative reviews. My experience was nothing but…read moreperfection. As soon as my husband and I arrived we were pleasantly welcomed by Zabdi, one of the designers. She was extremely patient and understanding (as we had our 2 kids in tow) and spent time with us to help with our best choices for a new dining room set. She was informative, efficient and incredibly helpful. It's only been a few weeks and I've already contacted to schedule our delivery. This was exceptional from beginning to end, and I will highly recommend them! I must say that I also had to pop into their store in Chestnut Hill, and the designer there was also equally wonderful even though I told her I was already working with someone from another store.

Does not deserve a star. Extremely unprofessional and one of the worst places to buy furniture…read morefrom. Bought the leather reclining versa from here and the colors start peeling less than 6 months. been talking with them for the past 6 months and all I got was lousy service. Technician came to the house and applied a dye which made the problem worser. Technician assured that it will be taken care and when I called the store manager he promptly noted that the technician said its user issue. Do not have pets but the store manager kept asking me if pets damaged it. Overpriced for such crappy furniture, please save your money

Absolute gem of a furniture place..MUST VISIT..!! This place is not so attractive when looked from…read moreoutside but when you enter, it's a different world. Loved every piece of furniture there..

Website and sign on their door says they open at 10am on Saturdays. Got there at 10 and waited 30…read moreminutes. No one ever showed. Surefire way to lose customers.

Please do not purchase furniture! After 6 mo leather furniture faded from black to brown.( not in…read moresunlight ) When I contacted Pottery barn NO ONE called me back or emailed me. I tried to contact sales person however the Burlington store had closed so sales person obviously could not help! I tried 3 times to call Pottery barn customer service stating that they would get back to me ! NEVER returned my call!! Wish i could leave pictures .. $5000 gone

I ordered an outdoor dining table from Pottery Barn the Burlington location in April of 2022 with…read morean original delivery estimate of mid to late June. My credit card was charged thousands of dollars for this item in May of 2022. As of today, September 9 2022, the correct item has still not been received after incorrect item delivery, multiple occurrences of monthlong delays, and ZERO proactive communication . At this point, I consider this fraudulent activity by the company and have no indication that I will ever receive the item that I paid for. I have received both misinformation and extremely poor customer service when trying to work directly with the company. Throughout this period, I've talked to multiple members of customer support, including supervisors, who have not given me accurate information, have not followed up on their commitment to locate the item, and continue to insist on waiting more and more time. Avoid Pottery Barn and its affiliated companies at all costs. They have hoodwinked my family out of our hard-earned dollars and are exhibiting behavior that is nothing short of criminal.

Furniture is nice. Customer service couldn't be worse. Don't sign up for the credit card it's a scamread more

Jim was outstanding in store today. I had an issue with a final select of lights and he didn't even…read morebat an eye, just helped me figure out the issue. I've been shopping here for years and I was impressed today. Thank you!

RETURN OF THE WALNUT PANCAKE…read more A couple of weeks ago, I bought a beautiful walnut dining table from Joss & Main. There was only one problem: it was enormous. I had somehow convinced myself that a 54-inch round table was exactly what I needed for mahjong. It wasn't. My friends were practically launching tiles across the table because nobody could reach the middle. By the end of our first game, one of my friends was actually uncomfortable from reaching. My gorgeous new table had become what I affectionately started calling the walnut pancake. It was beautiful, but it simply wasn't going to work. So I called Joss & Main, and eventually I reached Adele in the Specialized Supervisor department. That's where the story changed. Adele didn't just listen--she took ownership. She helped arrange the return and found a smaller, more rustic table that actually fits both the room and the ski-lodge feeling I've created in my home. She understood what I was trying to accomplish, and suddenly the conversation wasn't simply about returning furniture. It was about finding the right solution. Later, when the logistics became complicated, I connected with Tiffany, the Executive Manager on Wayfair's Executive Service team. We had a fascinating conversation about leadership, culture, customer experience, and what I call the last 50 yards--that critical point where everything a company has promised finally has to come together for the customer. Tiffany listened, engaged honestly, and stayed with the problem until it was resolved. And then came Marco and Nelson. "We're the Rebel Team," they told me when they arrived to pick up the table. I don't know whether they gave themselves that name or someone else did, but I loved it. They were charming, funny and kind. They played with my dog, chatted with me, found the tools they needed, carefully took apart my pristine walnut pancake, and made the final moments of the experience genuinely enjoyable. They reminded me of something I've believed throughout my career: everyone who touches the customer owns a piece of the brand. Sometimes the last people a customer sees leave the most lasting impression. Great companies aren't made great because nothing ever goes wrong. Things go wrong in every organization. What matters is what happens next. Wayfair and Joss & Main have some terrific people, and over the course of this experience I met several of them. Adele, Tiffany, Marco and Nelson each played a different role, but each demonstrated something worth recognizing: ownership, kindness, follow-through, and a desire to get to the right outcome. Those are the behaviors strong cultures identify, celebrate and reinforce. The last 50 yards matter--and when they're filled with people who care about getting the customer across the finish line, they can change the entire story.

It's nice to walk around and see things on display so you can visually picture it in your own home,…read moreetc. before having to commit to buying something online. I couldn't help but notice how beige, white, brown, or black everything was. Literally 0 pops of color. There was 1 green velvet material swivel chair, but other than that, all the couches, pillows, decor pieces, everything were so plain that the whole store was missing personality. I do appreciate the massive floor to ceiling windows so the natural light coming in was phenomenal and really added a nice ambiance to everything as you walk around. The staff was also very kind.

I bought a desk and an unfinished bookcase from Bostonwood Furniture and am extremely satisfied…read more This was my first time purchasing nicer furniture (I was on a grad school budget until recently!) and the experience was great. I currently live in New York City, but I knew I wanted to go with a New England based business since Maine is home for me. I know there are a lot of New England based furniture shops to choose from, but Bostonwood seemed to offer the best value. The sales and delivery staff were all helpful, professional, and friendly. They even finished and delivered my order a little sooner than quoted. The desk is particularly beautiful and feels sturdy and well-built. The unfinished bookcase is just what I was expecting, and is a huge step up from the discount ones I used to buy back in grad school. I'll certainly return to Bostonwood in the future to replace the rest of my silly grad-school-budget particle board furniture!!

Great custom work!!! We have worked with Bostonwood before…read moremaking a peice of furniture for us and were really pleased, so when we decided to add some 'built-ins' to a new addition that we just finished, it was an automatic option that we wanted to check out. Originally I was planning to build everything myself, but after completing a few of the cabinets, I realized that I really didn't have professional finishing capabilities (specifically painting) that we wanted and that it was going to take me way longer than I originally planned, so we took our design to Bostonwood to get a quote. We worked with Mike in the Bedford store. On our first visit, we discussed the project, which involved 2 components (a library wall and wall-to-wall desk) and included some of the custom elements that I wanted to make sure were included in the build. After discussing everything in detail he came back with a quote that was extremely competitive!!!. At the beginning of the process, they delivered a set of CAD drawings and renderings that showed the proposed finished cabinets. They provided us several different color rendering, which helped us visualize even better the finish prooject so we could make the final finish decision. I also asked them to provide a second set of drawings with CAD measurements and details so I could verify the measurements and construction (which they gladly did). We made a few alterations based on the these. The build took a few weeks, during which Mike reached out and kept us informed of the progress. He also took a couple of last minute changes that I realized would be required (fortunately I realized these before they had cut anything) When the product was delivered, the team was extremely polite and brought the peices directly into the new addition space, helping me get them into place. As they were bringing them in, I noticed a small change that required them to take the peices back to the shop, which they were more than happy to do. In the end, when they were re-delivered, we were SO pleased and with them installed are very happy with the finish look they give to this area in our home. They are already in full use and being enjoyed. I would highly recommend them and fully expect to visit their store for our next project.

Not attached to the Burlington Mall, but has a very large parking lot. I showed up right when they…read moreopened at 10am, shockingly there was a woman waiting outside to go in and at least 4 other people got out of their cars to go in right when they opened. Was looking for a gift for a kid. They have a small section upstairs but a lot of custom stuff. A few options I could have gone with but it was too pricey. I had seen something online hoping maybe the store had it but they did not. A lot of sales people upstairs felt like I couldn't really enjoy a browsing experience especially since I wasn't trying to invest in anything big. The prices are very high here and their clearance section isn't the greatest. Unfortunately couldn't find anything I wanted to purchase and wouldn't return. $45 for kids bathrobe. $30 for small dinosaur stuffy.

I would avoid this location at all costs, especially if you have a return. The staff clearly does…read morenot value their customers as they will make no exceptions on the return policy, when they have full power and discretion to (judging by almost any other store I've ever been to). These stocked, displayed items amounted to $74, a fraction of the thousands I've spent at Crate and Barrel over the past year. The manager Sarah was especially rude and unhelpful, and while we planned to shop for different items, I'll be taking my business elsewhere.

I walked into the Burlington, Ma location with my daughter, husband and his grandmother. I was…read moreabout to make someone a nice commission, however I was never greeted when I came inside the store. I saw salespeople sitting on couches on their ipads. They saw me but never came over to ask if I needed help with anything. I was going to buy a sectional and a kitchen table today but I'll go see my other salesperson that sold me my chair at the Saugus Store. I miss the Woburn store!!

At first the service was fine, but we had multiple problems with the actual delivery and products…read more First the mattress was 2 inches too short. We had it returned, and then when the replacement arrived the delivery people found a hole in the mattress so didn't even bring it in (which makes sense). Then, when the replacement was supposed to be delivered, they had one not in a box like the first one had come, so they couldn't get it up our stairwell. So we had to call Customer Service and explain, and have them come a fourth time with the product in a box. THEN the delivery people wouldn't take the old mattress away, so we had to schedule yet another visit so another contractor could pick it up and get rid of it. So: beware, and communicate carefully about what you want, whether the mattress needs to be in a box to fit up the stairs, etc.

I regret purchasing a sectional from Arhaus. After a couple years of use I'd say that it is wildly…read moreoverpriced for what it is. If you do purchase from here, be very wary of deceptive 0% financing that they try to push on you.

When we arrived to look at couches, the sales person barely looked up. With no customers in the…read morestore, we assumed she might assist us. She did not. We continued our search and spoke to a more friendly sales person. She spent a few minutes with us, then went off with someone who had already purchased a large amount of items and handed us off to someone who had her first day. That gal stayed with us about five minutes, walked away, and when we approached her to purchase, she told us she had to go and get some information. Limited sincerity, commitment, and friendliness by all three employees. we also looked at some accessories to go along with the couch, but never had an opportunity to purchase them. After our third rejection from the employees, we left the store. It seems evident they care only for specific clientele, perhaps? Our willingness to succumb to their exorbitant prices made no difference to their commitment to customers. They each made it clear that they received commission on every purchase. They will never make commission on us.