Always clean and neatly organized. Checkouts counters are spacious compare to some nearby Target locations. The dollar section in the front always attractive and organized. Target photo always open and have stand by friendly staff. read more

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This Target location is located in the corner of the same plaza as The Home Depot on Azusa. Entering this plaza is way easier than exiting. I am not a fan of the layout of the parking lot, since it disrupts the flow of traffic. However, with that being said, this location is one of the bigger Target locations in the area. It feels like I am walking forever just to get to one end of the store; but with a bigger store, more products on the shelves, hence a better selection. I rarely shop in this store but I'll stop by if it's on the way and need to buy something. Have used "Store Pick-Up" once and "Self Checkout" a few times. If you do shop here on a weekday morning, they only had 1 cashier open and no "Self Checkouts" open so it may take a bit longer to get in and out of the store. Overall, it is a Target so the service and products are to be expected. Prices are always very reasonable. read more

I went in on a Wednesday afternoon. Notice the staff would just point or say where they can find an item but with a very bland and "I don't get paid enough for this" tone. Some a lovely girl name Emily was the nicest and sweetest to anyone who did come up to her and I as well went up to her and she even went out the way to show me where the baby pacifiers are located. She did value my time and go me with me to look for them. read more

This is my default target. There's a Starbucks located inside as well as a pharmacy. There's plenty of parking outside. There's also many fast food restaurants in the same shopping center. The self checkout is extra with the person watching you closely and dislikes helping you. But I rather use the self checkout than the one person on register. I do avoid all targets throughout the day. I only walk in when it's first thing in the morning. read more

Target - New pickup or drive up bags - Department Stores Near Me - West Covina, California

This is my first time at target in this area and I wanted to stop and get some flowers and candy as a gift tthe only problems I picked up the Bouquet and they were in bucket of water and had no plastic bags to wrap around the bottom it was dripping all over my cart and the store . I was disappointed .it's not that hard to add plastic wraps Near The bouquets . dripping water all over the store it's not safe for others. Or the staff. My three star reviews go to the safety aspect of it. I did mentioned it to the cashier politely and told them my concern hopefully next try at this place is better read more

went here for with my son apparently vid con just happened. My sons friends got this toy ball called mini verse. Apparently they got recalled. Me nor my son had no idea, so we went to target on azusa and got two of the balls. Went to checkout and was told that these were no longer for sale. Both me and my son were disappointed in the end. Just saw that they are coming out with new balls soon and just saved myself $15 so good for me bad for my son! Overal experience one star, if something is recalled and its obvious to all the workers get up and go take them off the shelf's don't be relaxing drinking Starbucks with your friends. (And it was obvious all the workers new they were recalled when our cashier asked everyone said oh yeah I wasn't able to sell those to a customer the same warring came up. Like hello do your job. read more

Starbucks dining area is filled by Target employees on break. I used to be a Target employee and I know there is a break room. They need to save those seats for the customers. Then, a secret shopper security follows you because you have a backpack on. Stupid fool didn't know I had my backpack on because I was gonna do my papers for school and work. I was also on scrubs during the time. read more

I was attended by this young crew named andre and Jackie. Wow If only all targets were like this. They were so cool and helpful. Whoever their boss is they need a raise. Coming from a consumer(which I hate to admit) They need a raise or something. Very nice people and very proper etiquette Apart from that they got my stuff and were super cool about the delay. I don't usually review places but they were worthy of a review read more

This is my new Target! I came in a few times last month and each time I've had the pleasure of being assisted by a young gentleman Adam. Thanks for making my shopping experience a breeze. read more

When I am back home in California I often go to target in West Covina. Twice I have her interaction with one girl in particular her name is DOMINIQUE and she is so pleasant. Today, I was fumbling through my phone trying to get the number correct for my drive up order. She was so patient and kind to me. She is definitely an asset to your store. It was so sunny today and hot and throughout our whole interaction she had a smile and asked me how my day was going... read more

There drive up is the worst!! We've been waiting for almost 20 mins!! Hurry the fuck up!! Y'all sure love to talk up a storm but can't help customers!! Parkin slots are full n y'all still taking forever Ya'll don't seem busy, I just walked in to pick my order n everyone is just talking!! It's fucken stupid how long y'all make people wait read more

This is the second time that an item was listed wrong here and employees do not seem to handle it very well.. The first time a bamboo store case was labeled for 5, I was told at the register it was $20 and not on sale. The second time was today and I picked out a sweater and beanie for my son since he does a lot of back and forth between his dad and I. At the register I was told they the items I picked weren't supposed to be out on the sales rack yet. Two out of the four items I had to put back after searching in the store for quite some time. I've came here a few times and there isn't much in stock for boys, to resolve the problem I am just going to stick to the Target by my house. read more

I always come to this target with my daughter and I'm always satisfied when I do shop here. The staff is always smiling, the aisles are clean, stocked and it helps that there is a Starbucks inside From hygiene to electronics to food this target is most definitely the one stop shop with no issues. read more

Target - Department Stores Near Me - West Covina, California

I'm sorry to say I don't love Target as much any more. Years ago, when this store first opened, everything was great, the employees were kind, courteous and helpful. It's sad to see that this store has gone to hell...even with recent renovation, the feel of shopping here is not as pleasant as before. Year after year, more and more rude, incompetent, uneducated and irresponsible employees show up. I've had quite a few unpleasant occurrences here and all because of the people that work there makes it difficult to continue loving Target! I wonder if the corporate office even cares about how poorly they behave and serve customers. Is it just a necessary head count they keep, rather than competent individuals?! I tried not to name names but unfortunately this lady (and term is used loosely), "Valerie" definitely tried me one time too many and needs to be retrained, or TRAINED! She has a big mouth and lack comprehension. Last year a manager already told me she'd address some issues with her, but who knows what happened behind close doors, after all, they are all on the same team. At the time that manager told me in the future, ask for a higher up manager should I need to do "more complex transactions". The complex transaction I had her do was basic simple math. She couldn't even figure things out, got frustrated and acted like she was a victim. Why Target???Why Would you hire this type?? Unfortunately I had the opportunity of having to interact with her once again. Before I said anything as I approached the customer service counter, she already opened her big mouth and started to loudly recite "NOT TAKING RETURNS, EXCHANGES, REFUNDS." (Due to the current COVID-19 pandemic). I started to attempt to tell her what I needed...She could not stop her mouth from yapping the same words to interrupt me again. So I said "how do you know what I need/want? But actually, I want a manager to help me instead" recalling what they told me last year when she couldn't do simple math to ask for a manager. Then, her loud mouth opened up again and very rudely said, "Oh it's you, I remember you". I didn't say another word to her and asked another guy at the Dept. who was standing there for a manager. He just said I think she (Valerie) is getting someone. Damn, no one wants to do anything extra here! Finally, a "manager" for that time of the day came over. I explained what I needed and she processed it without giving me havoc, while I also told her how rude this "lady" was. Tracey (manager) assured me she'd address it with her. (Valerie). Whether she does or not, I'm sure this Valerie would still be the same person, same attitude, and the like in the future. I suggest if you ever get her and need more than a robotic checkout of your items, please do yourself a favor and get someone else to help you. Trust me, it will save you a whole lot of time! Very disappointed to have had so many foul encounters at this Target over recent years. Having to communicate with this "lady" certainly left a bad taste in my mouth again and again, and I'd now rather travel a bit farther to shop at another Target hoping for better experience! Side note- I've had the great luck of purchasing many expired groceries here. At one point, I was helping them sort all the expired canned goods while I shopped, and pointed out to them to take them down. So, make sure you check the expiration dates of everything before you buy!! Ps- it's true that the bathrooms are usually pretty DISGUSTING! read more

I Called in to check if this location had any disinfecting wipes in stock. There was an automated prompt saying that general items were limited stock. So I was able to connect to a team member service employee. First off, they don't even state their name. In customer service always state your name when answering the phone. Because can't inform management if this employee is going beyond to help clients or if they aren't doing a great job. Secondly this same female employee was a bit rude trying to be nice. She said no they weren't stocked in wipes. I had asked how often they received shipment. She had the balls to state that staff weren't allowed to inform clients anything and that the automated system informed all this in the recording. In which the recording didn't state so. As she was saying this she sounded like she wasn't trying to laugh at me and also sounded sarcastic. I'm sorry but whomever she is has been a tad rude and inconsiderate and insulting. In times like these of a pandemic please be more sincere. Everyone is in need of any kind of product regardless. Employees don't know what clients need for their health or safety. I'm horrified that people can be this careless and inconsiderate and insulting. Please target staff be more considerate to your clients. How difficult is it to say I'm sorry we are not in stock but to try to go to the store early to check if we have whatever items in store. As of 4/25/20: it's been difficult to find any disinfectant wipes or sprays or bottles anywhere. And to see a target employee buy a single container of Clorox wipes is in a way depressing since everyone needs them. What irritates the most is that of the unknown if she's on the clock or on break purchasing this Clorox wipe. I don't blame her for buying it since it's needed but still I hope she was on break buying it. No manager is around to talk to them about it. Honestly, the elderly, high risk, pregnant women, truck drivers and healthcare employees should now be at priority to buy disinfectant wipes and bottles. My suggestion to target is to have half of their shipments strictly those specific people to have shown id and be able to get the most basic essentials of disinfectant items. Target I hope you read this. It's difficult for those who are in those categories to get items. read more

I got sold a Roku but the remote was not working so I had to waste my time and gas to go back to the store, I was told that it was on sale when I purchased it and that I would have to pay 10 bucks more to exchange it. So I received i gift card only to be told that they would not give me the original price as promised. The electronics clerk named Monica was talking to her friends for 30 mins until she decided to do her job. Terrible values, and treatment of the community this store should be removed. read more

Finally after two months of procrastination i'm finally writing this review. Maria in Customer Service was super awesome! She mentioned a coupon that saved me $100 when buying a car seat for my child. She didn't have to do this but she did. Some of the corporate execs would probably get mad at her for doing this but they should be thanking her instead. It's because of this I have chosen this Target to be my home target store even though it's out-of-the-way from another one. Maria you make this place awesome and incredible and coming from a customer we want you to know that you are very much appreciated. Thank you for all the work you do here and for increasing my customer experience. read more

Target - My son and I waiting in customer service line. - Department Stores Near Me - West Covina, California

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I came to this location to make a post Christmas gift exchange that was a bit out of the ordinary. Kayla and Jordan positive attitude and willingness to go the extra mile in helping me is very much appreciated!! read more

After last night, I couldn't wait to post a review on the TERRIBLE TERRIBLE TERRIBLE customer service at guest services. First and foremost, most of those girls need to lose the attitude. It is my THIRD bad experience at guest services. THIRD. My first experience had to do with my baby registry. I had gone up to ask for a scanner and some older lady with dark hair (idek if she works there anymore since I haven't seen her) looked at me as if I was crazy and straight up told me "use your phone" in the rudest way possible. I honestly don't get it. Was the simple act of you reaching over and checking out a scanner to me .. THAT time consuming for you? Upon requesting it again... she refused to lend me one and said "your phone can do it. Download the app" and then walked away. The second experience had to do with returning onesies I received as gifts at my baby shower. The girl who helped me was this light skinned chubby older woman who had an attitude so bad, she even refused to scan some premature pants she claimed were not a target product. My sister calmly told her that we had scanned the item with the target app and it came up. She REFUSED and threw the pants back at us and said "this isn't target. I know it isn't target". She didn't even scan it. Finally my sister said "do you think you can scan it anyways because it's coming up on the app." She rolled her eyes, grabbed the pants and miraculously looked at us and said "oh yea. These are target. You're only going to get 1 dollar back for these." She was unhelpful and very rude. The last and final experience because I plan to call corporate was last night. I called the TArget at the eastland center before going up to this target because this target NEVER picks up any calls, I must have called five times to this target and never got picked up. Anyways I talked to a manager at the eastland center about their return policy on unopened boxes of diapers that have no receipts. The manager told me they could do an even exchange for diapers of the SAME BRAND if i want another size but if I wanted to change brand, they'd give me the lowest value and I'd have to pay the difference. I figured that's fair... and asked him if this policy was the same for all targets and he told me yes. So there I go last night with my HUGGIES to get another size... guess what? The dark girl with braces and long brown hair refused to do the even exchange, was unhelpful and said "they told you wrong. All I could give you is 3 dollars" she was also being rude to some lady who had been in front of me. Hey guest services, you SUCK. I give you no stars. All the girls there need to be fired. You're literally the worst customer service I've ever experienced. read more

Does no body answer phones anymore ? Been calling for the last 30mins and NOTHING !! I placed a pickup order at 5pm and the store is now CLOSED. Ready in 2 hours my A$$ never even received a pickup confirmation and my order is still processing?! Should of just gone to Walmart i NEVER had a problem with my pick up orders !! read more

Target - Department Stores Near Me - West Covina, California

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I was in need of a microwave. I was trying so hard to look for an associate to help me, I couldn't find one at all. Until I heard a little man saying something from below me... I look down and see one of your employees Justin Torres! He was very friendly and helped me choose a microwave. The microwave was bigger than him, but hey, at least he helped me. Thank you JT read more

Target - Department Stores Near Me - West Covina, California

Dont believe on their promotions !!! They said buy 3 to get the gift card for 10$ or 5$. However, when i go pay at self-check, the girl said i got gift card and she just scanned for me. Then, when i get home i just realize that it actually include the price of the gift card in my bill. There is no promotion at all. This already happened 2 times and i would never go back to this target. read more

Really nice staff here! I encountered a couple nice guys near the electronics department that helped me hunt down an empty abandoned cart by the toy section. I couldn't fit all the Laugh and Learn dogs I was buying in one cart. Also, the buy one get one 50% off toy deal was going on when I visited today. I was able to buy a toy that was ON SALE for $15.19 (originally $22.99) and get a second one for 50% off. Pretty awesome and makes donating toys for Christmas that much sweeter. Their registers were really busy in the middle of the day, around 3pm. About 5 registers were open and they all had lines of 4 people at least. Parking is huge and this Target is pleasantly separated from the other big stores in this plaza. Warning: there are solicitors at this location, as well as homeless/beggars waiting by the exit. read more

Target - BOGO 50% off toys for donation - Department Stores Near Me - West Covina, California

I love this target!! The managers at the front were super helpful when i had a problem with my card not going through their machine and the cashiers are also very kind and respectful. Everything is so organized and the workers also helped me fetch an item that i forgot to pick while i was already paying. I also had to load up a tv that i bought and they helped me load it to my truck. I always like coming here, it's so clean and stress free. read more

FIRST! Just opened today at the still incomplete THE HEIGHTS shopping center in West Covina...so I dragged Jill here after the gym and our quick Subway lunch, and we fell instantly in love with this new store! Everything is so fresh and so clean...like a new car smell, but in a grander scale! They even have these futuristic looking shopping carts that rolled away pretty smoothly (i hate shopping carts with busted wheels). We walked around aimlessly admiring the well organized aisles and fresh merchandise. Then ended up losing each other and doing out own thing, haha... Oh and they also have a Starbucks inside for that added caffeine rush while filling up your shopping carts! Fully stocked and ready for business...and just around the corner from my house, so I officially claim this one MINE! gotta love Tar-Jaaaaay!!!! read more

Target - Department Stores Near Me - West Covina, California

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I have been buying my father a lot of stuff at Target lately... Mostly on my own because he is extremely geriatric. I came to return a belt and a pair of pants but did NOT have the receipt; unfortunately, Dad tossed it out. No worries; Target lately has been bragging about their extended return timeline and policy. Had to give Target my ID even though I would rather not. They scanned my ID, scanned the pants and said I can get a store credit only. Again, not a problem, because I intend to shop there a lot in the next couple of weeks. However, they refused to take the belt back... It is new... Tagged... And their own brand (Good Fella ir so thing or other). Reason? They no longer sell it; you must have the receipt else we cannot give you a refund or store credit said the employee. Mind you, we're talking about $20-$30 worth of merchandise... All but insignificant! I guess I will not be shopping at Target in the next few weeks. Sad and petty return policy. I DO vote with my wallet. read more

Came in a couple days ago to buy a friend gifts for my friends daughter. Welll he bought them I just went with him. I know it's Christmas time and we are last min. They didn't have much. But they should I say. I'm sure they know it will be busy so they should of have more in stock. But the store is really nice and clean. Way better than Walmart They also have a Starbucks inside. Be back soon. read more

So for those too young to remember this location was once upon a time the infamous BKK dump. Now where the landfill once was is a thriving shopping center (The Heights at West Covina) anchored primarily by this Target. This Target is convenient for me in terms of geographical proximity. The parking lot always has room compared to the other Targets in the area. I prefer this Target a little bit more than the other ones nearby (the one on Colima Rd and the one in the Eastland Center). I like that they are well stocked and clean. The checkout lines are usually short. There is a Starbucks and Pizza Hut inside. Many years ago (2009) I had an unpleasant experience at the photo center with a surly employee, so I don't recommend printing photos here. I usually come here for the occasional miscellaneous items - deodorant, toothpaste, mouthwash, shaving cream, etc. I also keep an eye out for Yu-gi-oh and Pokemon cards as well as Power Rangers merchandise as they sometimes have new releases and good deals. read more

Target - Department Stores Near Me - West Covina, California

SADLY I felt the need to decrease the number of stars due to the store's UNTIDY condition, seriously there must have been at least one employee every other isle and the isles were EXTREMELY DISORGANIZED AND HECTIC! WITH STUFF all over the floor, things spilled on the floor.. another downer was the lack of helpfulness, I came in specifically looking for 99% ISP Alcohol, the 1st guy didn't know where it was so a rude lady showed me where it was, and they were out of LOTS AND LOTS OF ITEMS, from antiseptics to skin care to cosmetics to clothing!!!!!!! IT SEEMED as if they haven't stocked up for a few weeks! still a very large TARGET. but it was very very difficult to find what i was looking for since I am the type of person who likes to find things herself first before i ask for any assistance!!!! but that time wasn't the case !! on top of all that havoc let me stress again- that the employees working the isles were rude and unhelpful!!! read more

TERRIBLE experience, I was accused of stealing. The security compared me to the homeless people who stole from them, their cashier lady called me "girlfriend" I'm not your friend we barely exchanged words, the worst part when I asked them to check they said I grabbed the item even after I showed the security the items I had and told him, "if this place had bags, this would have never happened" I was okay at first because I got my refund but when I got compared to homeless person "stealing" after spending $400+ at kohl's, it was embarrassing and degrading. Never again. Stick to the eastland center and less crowds with more professional people. Never been accused of stealing, that was the worst thing a person can do. Don't come here, unprofessional. read more

I love Target, but when your trying to get your difference on a item that went on sale and their telling you need the serial # , but your telling them you've done this before and I tell them do you know what your doing. I get a hostile responds and then the manager tells me the same thing we need the serial #. The manager tells me call 1800 #. I see the same team member that was hostile with me as I was at self check out and is looking at me and standing a distance from me. What are you trying to do now, intimidating me. I call the 1800 # and problem solved in less then a minute. I didn't need serial # and was told could of been solved in store. What is Guest Services for? Maybe Target is not safe! read more

Absolutely horrible experience with the cashier Teresa today. I returned some items when I came in and got it on a gift card. I had a set amount. Of course I went over, so I asked her to take a few things off. Once I processed my card it still wasn't enough so I asked her to remove one more thing. She got an attitude because she already threw the gift card out in a pile with a bunch of others and couldn't find it. After about 5 minutes she just pays for the remaining amount (about $1.50) which I was grateful for. Then I had a WIC order, milk and cheese. The cheese had a WIC sign next to it but wasn't covered when I got to the register. I asked her to take it off. She started lecturing me about this is why I have to check the balance before I come to pay. (Like I didn't already). She looks at a coworker and steps away from the register saying she's not doing this and she's not paying for that. - nobody asked her to pay for $9 cheese? I didn't ask her to pay the balance on the first order? Why are you a cashier and don't know how to do a basic void? The security girl standing by the front doors knew how to void and she didn't. Maybe they should switch places since security knows how to work a register and the cashier has an aggressive attitude. Would've (and have) gotten better customer service at Walmart. Sad. read more

I love the workers here but customers are horrible. They're so entitled, rude, and messy. I saw a customer complaining about something ridiculous and get a worker in trouble. Target treat your workers better. The customer is not always right. read more

This is a nice location. The staff usually keep this place clean and kept up nicely. If you shop here on a Sunday for items in the ad, they usually have what you want in stock. Some of the other local locations get cleaned out of the really good deals by noon on Sunday. This isn't my #1 favorite target (I think Diamond Bar wins that ranking), but it is definietly in the top 3 or 4 within Los Angeles County. read more

Emily the medium blonde hair young lady at guest services needs to go back to training. She was so rude when we had a return. There were total of four items we brought in for return, not only she did it 3 different times because she "doesn't" know how to override the price because the system price came up to be different than the price on the tags. Usually cashiers will let customers know how much they're getting back gor each item, of course she didn't and missed one of the override item. AND she took one of our item without crediting us, so i asked how come i only get certain amount back. She just took the receipt out of mh hand and threw it back on the table "this one." This what?! I gave you 4 items and you only credited 3. Right?! She then goes "oh yea." Target staff are usually so nice. Whats with this kind of rudeness. read more

I'm here at least once a week. Plenty of parking, great sales especially if you utilize the cartwheel app or have the Target credit/debit card. All the cashiers are friendly and helpful. read more

I was passing by. I dropped off my GF to her new work This Target the employee is very un helpful they look at me like I'm one those Toys flippers I was just asking if they gonna re-stock some HotWheels cause the shelf is very empty I would never come back here read more

Why would you project urgency in picking up my order and then have me waiting in the parking lot for almost 30 minutes? When I pulled up you had someone helping out another pick up customer and she saw me park. Where's the follow through with customer service? No one cares anymore. read more

This is my home store and I have been coming here for years but they have totally disappointed me during this challenging time of COVID!! They are like a ticking time bomb!!!..THEY DO NOT HAVE ANY CROWD CONTROL-! Huge families coming in with all their kids and grandparents- some have face coverings some don't! THEY TOUCH EVERYTHING!... touch their mouths, sneeze, cough, and touch everything! Even nice neatly folded clothes just to mess it up!... no respect for target or the employees hard work... I have seen it all... The store has not designated a monitor at the door to control the customers entering - WHY!!??? All the markets and Costco do..what the matter with Target!.?? They are just like Walmart who has not crowd control either... and I thought TARGET was a step up!??..NOT!!! WHAT IS THE POINT OF SANITIZING AND PRACTICING DISTANCING WHEN LINING UP AT THE REGISTERS... IF THE REST OF THE STORE IS A PETRI DISH!!! I STOPPED GOING- I ORDER ONLINE n Pick up and sanitize all the things I receive!!! If Target and Walmart of the world continue operating in this half- hearted manner- California should be on lockdown until the fat lady sings with a vaccine!! SOOO DISAPPOINTED! read more

Girl working the cellphone section was eating her Starbucks on the floor. She was way to into her personal conversation she was having on her cell to help us. I expected more from Target. read more