I bought a Living Room Couch & Matching Chair which looked great in the showroom. When they were…read moredelivered, however, I looked like a midget in that chair. It swallowed me. Jordan's came back and refunded my money....no questions asked.

In 2012, I purchased nearly $25,000 worth of furniture from Jordan's Furniture. I recently…read morediscovered that I had an unused store credit of $1,598. In addition, I previously had a $400 credit that your managers reinstated in 2022 and specifically told me could be used at any time. During my recent visit, however, Store Manager Robert claimed that the $400 credit had been applied to a sale in 2018. If that were true, why was the credit discussed, reinstated, and confirmed as available in 2022? This explanation is contradictory and raises serious concerns about the accuracy of my account records. What is even more troubling is the manner in which I was treated. Rather than addressing my concerns professionally, Robert raised his voice, spoke to me in a disrespectful and confrontational manner, and belittled me in front of employees and customers. His behavior was completely inappropriate, unprofessional, and unacceptable. Ironically, on the same day, I purchased a new mattress for my son for approximately $3,500. I was told that my $1,598 credit would be applied by the corporate office and that I would later receive a zero-balance invoice. I am now concerned about whether this matter will be handled properly. I am also deeply troubled by Jordan's handling of customer credits. For every purchase, customers receive invoices, receipts, and documentation. However, when returns generate store credits, customers apparently receive little or no written documentation confirming that the store owes them money. I never received a credit memo, email, statement, or receipt for these credits, which is precisely why I forgot about them. Had I not discovered them myself, nearly $2,000 of my money would have remained unused indefinitely, WATCH OUT PEOPLE! Customers should be provided written proof of every store credit issued to them. Transparency should not depend on a customer's memory years later. I expect a full investigation into the status of all credits associated with my account, a written explanation regarding the missing $400 credit, and a review of Robert's conduct. After spending tens of thousands of dollars with Jordan's Furniture over the years, I am shocked by both the handling of my credits and the disrespectful treatment I received. I WANT MY $400.00 BACK!!! AND WHEN I WAS LEAVING ROBERT RAISED HIS VOICE AND LOUDLY SIAD HAVE A GOOD DAY, WAS HE BEING SARCASTIC OR TELLING ME SOMETHING ELSE?

Can I give negative stars? Went there today to look at their selection of dinning room tables…read more Worst configuration of any furniture store I've ever been in. This is an office building, not a showroom there were about 20 offices that had things mishmashed in them. No rhyme or reason to anything. Best part, we walked the ENTIRE cornmaze and NOBODY addressed us, spoke to us, acknowledged us. Nobody. At all. The entire time we were there. I won't bother going back. Ever.

This place is insane. It's in an abandoned medical office building with a maze of hallways and…read moresmall rooms. It felt like a crazed dentist was going to jump out with a pneumatic drill every time we turned a corner. Worth going just for the freaky factor.

Mike the sales associate is such a team player at Ashley's, he was very patient including…read moreassisting his co worker. I appreciate their services! Thank you!

The absolute worst ! I purchased an adjustable base as well as thousands of dollars of furniture …read more My adjustable base worked for 4 months . Luckily I bought the protection plan , so I thought . They sent a technician out he inspected base and said it needs a new motor. Why would it need a motor ( did they sell me the floor model ?) the tech told me they would send parts and he would be back to repair my new base . 6 months later my base still has not been repaired or replaced . The general manager Mike basically told me it's not his department. His lack of communication is mind blowing . So here I am with a bed that doesn't work and no resolution. There are so many other furniture store near this location. Do yourself a favor a shop where u are valued as a customer , they won't sell u floor models without u knowing . A company that is solution based . Ashley is not it . I will never shop there again . What a horrible experience.

This place is in disarray. Nothing matches, it's messy, and it just looks like the owners went to a…read morediscount furniture, bought s bunch of clearance furniture pieces, and then opened a store of their own to try and sell the. Also, it's small and not even a lot to look at. Probably won't come back :/

I was on my way to IKEA in Stoughton MA and I stumbled across this place…read more While they did have some cute furniture pieces, I checked on delivery pricing to Rhode Island and it was kind of more than I wanted to pay. So if you live in that area and have a means of transport, you might want to check them out. They had a great selection of rugs And furniture pieces for every budget. I don't know why it takes numerous times to post pics but I'll try again.

Leading up to the Sale: I walked into the store and there…read morewere a few customers inside looking around and one man working behind the counter. He introduced himself as Billy. I assume he is the manager or owner of this store since I have not seen other people working there. He was very friendly, always had a nice smile, and after our initial greeting gave me enough time to walk around the showroom and test out the furniture. There were lots of nice sofas in the showroom but they only had one sleeper physically there. After a while of "window shopping" I wanted to go out to see a few more furniture stores before I decided on anything. When the Billy saw me walking for the door he reengaged me in conversation and showed me his online catalog via a giant tablet kiosk in the showroom. This specific kiosk, if I recall correctly, only shows items from Ashley Furniture catalog (Furniture Gallery is a reseller of Ashley and other brands as well). He told me that there were a few regular sofas in the showroom that were available as sleeper models which could be ordered. I liked hearing that because I could actually sit in those sofas and get a feel for the fabric/cushioning regardless of the model. I found one I liked and we negotiated/discussed current sales for a while before I told him I would be back after thinking it over. (I always need time before making a big purchase to weigh my options and prices) I left the store and did some online research of Ashley Furniture and other people's prices in case I decided to buy direct or go somewhere else. It turned out Billy's price was much cheaper than other stores and even Ashley's price. I went back into the store a few hours later and decided to move forward with the purchase. I even found the sleeper a little cheaper, before the sales discount, on the Furniture Gallery Website (which Billy respectfully price matched). After the sale: Some things you need to understand before you continue reading this part of the review. You'll realize that Furniture Gallery isn't a big corporation or chain. Because of this, they cannot be as quick or agile with shipping/delivery as the big stores. I decided to continue with the sale because Billy seemed like an honest good guy and the price was right for the quality of the product. The delivery time estimate to get the sleeper from Ashley Furniture to their store was about a week and ultimately it ended up being about 1.5 weeks. The delivery from Furniture Gallery to my apartment took a few days extra due to other scheduled deliveries (I think they have only 1 delivery truck/crew). This wasn't a huge deal for me because I understood they have a smaller group of people working for them. I was really happy that every time I called Billy for an update (even on Sunday) he picked up his phone and talked to me. Again, he was always very nice every time. That made this transaction better for me. Day of Delivery: The delivery people showed up in their unmarked white truck and were very nice with great attitudes. It was raining outside but the sleeper sofa was packaged really well and the rain didn't get to it). Before delivery, I had measured our building's elevator and found it was too small for the sleeper sofa. So, I guided them up the stairwell to get the sofa up into my apartment on the 3rd floor. It was a tight fit after the stairwell to get the sofa into my apartment but these guys knew exactly what they were doing and made it work. Once they got it into my apartment within about 10 minutes they had everything setup. They hung around for me to do a personal inspection of the sofa and mattress. I noticed that Ashley Furniture (not Furniture Gallery) made a mistake and included a very thin and weak spring mattress in the sleeper sofa instead of a memory foam one (everywhere online it says this sleeper comes with memory foam by default). I then called Billy and he had me take some photos of the sleeper sofa and the serial/model numbers. He ordered me a replacement mattress from Ashley. I thanked the delivery drivers and they were on their way. Fast forward a week later, I exchanged the spring mattress for the foam mattresses at no cost and all was good. The quality of the memory foam mattress was far superior to the spring. Conclusion: These are honest guys. If mistakes happened, they took care of me. They gave me a great deal on this sleeper sofa and even beat the price of the manufacturer. Everyone I met or talked to during this was very nice. Like a previous review, the only reason I am giving 4 stars instead of 5 is because I had to call them about delays instead of them reaching out to me first. I feel like if they can improve on that and have more accurate delivery estimates then it would be that much better of an experience!

Gentleman was extremely helpful and respectful! They had plenty of options in store as well as…read moreunlimited options online. Great price and excellent delivery!

We were there today to look for a power recliner for my husband. The sales person, Jennifer, was…read morenot pushy. She did not harass us. When we asked questions she pointed out several great options for my husband. He settled on one of the chairs that Jennifer had recommended because it was perfect for someone six feet plus. We had gone to three other furniture stores as well but found the perfect recliner due to Jennifer's help.

Do NOT buy from Bobs Discount Furniture. The product is made of cheap material and will fail then…read moreyou have to pay for service fee to come fix it and it fails again. Our bed frame that we have only had for 2 years has been squeaking every time we move in bed for a year and we've already had it fixed once. Highly recommend to NOT buy from them.

I can't believe I somehow missed this gem of a furniture store! They sell QUALITY HARDWOOD MADE IN…read moreUSA furniture--all of it! The main floor has living room and some bedroom furniture; couches, end tables, mattresses, headboard, footboards, frames, dressers, bureaus, mirrors, paintings, entryway furniture, etc. the whole kit and kaboodle. Upstairs is all bedroom furniture including children's bedroom items; bunk beds and small desks and the lower level dining room, kitchen and office furniture; dining tables, chairs, cabinets, bar tables and stools, desks, file cabinets, entertainment centers with electric fireplaces etc. Some of the furniture (Amish) can be custom made to fit your needs. You can also purchase it unfinished or finished. Finished will take a bit longer of course and cost quite a bit more. I wasn't harassed when I walked in the door or while I browsed. I also arrived a half hour before closing time (5pm)and wasn't pushed out the door at 530pm either. The employee I spoke with was very informative and could answered all my questions, he knows what he is selling which is always important! I didn't buy anything today but do plan to buy from here within the next 2 weeks. I highly recommend this place if you're looking for quality hardwood made in USA furniture.

We were extremely pleased with the service and experience shopping with Warmington. We have now had…read moreour Temple couches for over a year and love them! Beautiful, comfortable couches that are made to last a very long time.

We've been very happy with our Boston Interior purchases but recently had a problem with a 4 year…read moreold ottoman that had a crushed top. I'd put my feet on it one day and it unfortunately just crumpled. I worked with Boston Interiors service department to arrange to bring in the ottoman and they had it repaired within a couple of days at no charge. They really stand behind their products and I'm happy we purchased most of our furniture from them.

This is a store that stands behind its products. They recently repaired a chair purchased two years…read moreago after it popped a spring. Knowledgeable ,efficient and courteous repair tech came to my home and diagnosed the problem .He took the chair with him and returned it two days later good as new. No charge. I will shop here again.

So, I tried writing a review for this place earlier but was told by yelp that it wasn't a "first…read morehand account". So, here is my first hand account of this complete crap hole. The guy is a con artist. He will take your money and then disconnect his phone and email. I literally had to drive back to his warehouse and ask for my money back after waiting 2 weeks for nothing arrive. Do no ever do business with this man. He will rip you off.

I went to their warehouse sale and found a mattress set that was JUST what I was looking for, at a…read moregreat price. I paid for the set in full and scheduled delivery for a week or so after. Day before delivery, I hadn't heard from them to confirm delivery time (like they said they would) so I called and emailed, and got an email reply confirming 6-8pm delivery the following day, with a call an hour ahead. On the day of delivery, not a single call or email, and the delivery never came. I have left about a dozen voicemails and emails and haven't gotten a single response. I have nowhere to sleep in my new apartment and hundreds of dollars spent with nothing to show for it. I don't recommend this place unless you can pick up your item yourself, on the spot.

Came early enough to enjoy Breakfast here and it was fresh, hot, and worth the $2.49 plus free…read morecoffee with IKEA card! Decided to shop around and as usually our cart got totally FULL! The reason I did not give 5 Stars is we picked up an item and there were none in a box only the display! We took the display to AS IS and was helped by MATT, very nice and very helpful told us that he needed to find someone in The area we found it to get approved or a paper to say to sell it as display. We went back and truly looked for ANY EMPLOYEE ON THE FLOOR AND LOOKED AND LOOKED! Finally we found someone who said he would contact someone and after several minutes this young Dark Hair Gentleman who I found out later was known to Matt in AS IS! Well that employee was very unhelpful even condescending by pointing to the Skew saying that's the price but we said there is no other and this was display like he did not want to hear that! Again he used his finger and pointed and touched the skew as we help it and said that's the price! We put it back, shopped for 2 minutes and said.... Let's take it back to AS IS AND WE DID! Mentioned that that employee was very condescending and kept pointing to the skew on the back and walked away! Well, AS IS SAID " HE KNOWS HIS SUPERVISOR AND WHO IT WAS"! Very apologetic that we experienced really unfortunate customer service that he helped us and said that's he will sell it as Display and printed out a yellow sticker for it plus giving us a heads up where would we like the sticker cause once on its very hard to remove it so we said on the back! THIS IS EXCELLENT CUSTOMER SERVICE! I am very impressed that he took time to help us but also he made a sale! Now, for future shopping I have faith that whoever that Supervisor of that young man who was NOT THE TYPE OF EMPLOYEE TO REPRESENT IKEA! He will rectify or instruct that employee at better customer service! I hope that MATT KNOWS THAT HE TRULY KNOWS HOW TO DEAL WITH CUSTOMERS AND HAS GREAT COMMON SCENSE! THANK YOU! For future customers that shop there, If you have a question or concern and you did not get the respect or support in getting help or assistance, THEN SEEK OTHER STAFF, till your satisfied! IKEA SHOULD PRAISE THAT GENTLEMAN IN, AS IS!!!! Thank you!

No matter how tempting the prices are, do not under any circumstances buy a kitchen and…read moreinstallation from ikea. What they don't explain to you during purchase is that the installers are not vetted contractors who don't understand plans, don't allow you to take photos of their poor work quality during installation, will hide cracks in cabinets they cause, and then will ask for hundreds of dollars as a tip and to remove boxes. Customer service is lacking from ikea. I have been dealing with a kitchen that is only 50% usable due to installation for 6 months and ikea stopped responding 4 months ago. A case has been filed with the MA AG office due to this. If you have a similar experience, you can join that case file.