This is for the CVS Pharmacy within the Target which does not have its own separate entry.
When Target still did their own pharma, this place was great. The lone carryover from then (George) still knows me by name. He and Tiffany (since gone) have been awesome. Gave an extra star for that.
Ever since they switched to CVS, this place has been absolute crap.
I have a medication that I take 1 ml of every 3 weeks. The doctor writes me a prescription for 10 ml. CVS then converts it back to 1 ml and blames my insurance.
So my doctor found out the prescription is only about $5 more for 10 ml cash price (about $.50 per dose). I say something like, "I can pay that. It will be way less hassle, and the money I save on gas will more than make up for it." He writes me the 10 ml prescription again as cash price (no more "insurance" hassle).
I get to the CVS in Target to pick up my prescription. They've put it back to 1 ml again without even telling me.
I explain to the pharmacy tech. She confirms that the doctor DID write the prescription for 10 ml, then she goes and talks to the pharmacist who tells her, "it's because it's only for 28 days." (I could hear them talking).
The tech (just doing her job), repeats what the pharmacist had said.
I ask, "What does 'only for 28 days' mean? It doesn't work anymore? It evaporates?" She goes to get the pharmacist.
The pharmacist repeats what she had previously said, so I repeat my question. She says, "It's a manufacturer's recommendation."
I say, "Well I've used the 10 ml size before, so I'm willing to take my chances."
She says, "We can't dispense that anyway."
At this point I'm very annoyed because clearly the "28 days" thing was complete BS. I tell them that I've gotten the 10 ml size at that same place before and that the only reason it changed was because supposedly my insurance wouldn't cover the 10 ml size, but this time I was paying cash.
The pharmacist gives me another clearly BS excuse. Then the tech adds one of her own (I don't recall the specific excuse - something about a "control number").
I believe the truth is, it comes down to two things:
1. Liability - my prescription is a controlled substance, and they are worried people might try to sell it.
2. Money - they likely have a higher profit by having insurance fill the smaller size more times than selling the big size fewer times.
I'm a grown up. I know how it works. Don't blow smoke up my backside with lies about "control numbers" and "it's only good for 28 days". Either tell me the truth, or simply say you choose not to dispense it in that amount.
Either way I'll take my business elsewhere, but now you've pissed your otherwise loyal customer off too! read more