Forget wading through a large and busy parking lot.
Forget the VIP section for those driving vehicles from Tesla Motors.
Forget swimming through the homeless that call this Target, "home."
All that I can deal with. But I'm sorry, Coleman Target, I can't give you my recommendation. While today's Saturday afternoon stroll was kinda the "final straw," it's still representative of most visits I've made here.
Here's how it goes when you want to shop for product at Coleman Target.
Other Yelpers have lamented over the shopping cart situation. I can attest to this as well. But forget carts for the moment -- let's talk baskets. One walks in -- no baskets. Since baskets are not found outside, at least you don't have to go outside to search for them. However, it is telling when you have to get your basket from someone who just finished checking out.
For the shopping experience, one could say that this is a typical "run-of-the-mill" Target in terms of product -- that is to say if this Target could keep product stocked on the shelves (I thought this was one of Target's specialties). As I was "milling around" this Target, I was consistently confronted with shelves either not fully stocked, or simply out of product.
The checkout experience was really the final straw. I get it. It's a Saturday. It's busy. Lots of shoppers. Fine. On this particular visit, I ended up in a typical line - at least three shoppers ahead of me. To Target's credit, at least they are running most of their registers. Fast-forward to ten minutes later -- the customer at the front of the line when I queued was still at the front of line kibitzing with the cashier over something. I don't know what it was. All I know is that her cart was full, and for ten minutes the cashier was dealing with a payment issue -- before finally calling in a manager to "help."
Well, I had already been in a non-moving line for ten minutes, so I 23-skidoo'd out of that line, into another line.
Same experience.
Line was held up by who knows what. Finally, the cashier had to call a manager to "help." Eventually said issue got cleared up and I finally got to the front of the line (10 minutes later).
At which point my transaction was promptly complete within one minute.
Questions for Target:
1) Why aren't you training your staff to gracefully handle customers with "issues" who are holding up lines?
2) You're paying your cashiers San Jose's exorbitant minimum wage. Why aren't they skilled enough to handle things and make the line move?
3) Why isn't there a "special needs" line for customers with bad credit, coupons and or a disposition for arguing over price?
4) Why can't you move product faster and increase your sales throughput?
Question for the city of San Jose:
1) You're making Target pay their cashiers, at minimum, $13.50 per hour. As a consumer who's inconvenienced by incompetent workers with zero skills, I'm more likely to do my shopping online in the future, or simply go on my shopping sprees in the charming Campbell community. Or just go to the Walmart in Milpitas...
P.S. As I was leaving, I think the first line I was in still wasn't moving. read more