Came here during lunch. It's okay--it's like every target. I personally prefer the one back home, but that's because I memorized the layout of the store from walking there so much. This target is very like the one in pasadena though...(layout wise). I like how they give you bags!!! Ever since this shopping bag law, I don't have plastic bags to line my little trashcans anymore :(! There is an extensive selection of panty hose here so that's good. I was going to an opera later and the one I was wearing had a hole in it!!! Lines were okay---they had a lot of registers open, but they also had alot of annoying customers who always have some kind of problem and hold up the line forever. grrr! They did have a nice makeup section that I definitely need to check out next time. But if I was to go to Target during my lunch time, to be honest I would rather just go to Vons by my work. read more

I always come to this target to get my essentials and groceries but today will be my last day here. The girl security made me and my mother feel so weird as she was following us around the whole store. I felt harassed by her. Never coming here again, The management team should really train her to be less suspicious about following customers. read more

Such lovely customer service. I felt welcomed as soon as i walked in like a part of a community.

I really like this Target. I'm not sure why other "yelpers" claim that cashiers are rude. I've been shopping a lot here these last few weeks since (average: 3 times a week for the last 4 weeks), since I've had to buy lot of baby stuff, maternity things, christmas gifts, christmas cards. 1. - EVERY time I've asked for help from staff, they have always been friendly and knowledgable. 2. - This Target is not that crowded (even though the parking lot seems to always be full) which means it's tidier, there are more products on shelves than on the floor, less competition, and less stress. 3. - Cashiers have NEVER been rude to me. Sometimes, the CUSTOMER has to not be rude. I live in New York, and the Target near my house is full of rude customers the majority of the time. The staff is generally rude, but sometimes you get few that are at least helpful. I mean, New York is stressful after all....I just go there for emergency purchases and $1 deals. read more

I had the worst service at this Target and I will NEVER shop here again. I stood behind one person to check out and this person had 5 transactions, coupons that wouldn't scan, and kept on leaving the line for more items. The cashier had to call a manager twice for help. All of my items were already on the belt- I had about 10 items- shampoo and what not. I asked the cashier to call someone to help check us out since we already waited for twenty minutes. She called the manager and he came over- never acknowledged us, and just helped her again with the current customer that was taking forever. I ended up walking out without any of my items. Terrible customer service- not to mention I was never even acknowledged once by any workers. To top it off- the manager I called didn't even help me. Terrible service. I will take my business elsewhere. read more

I love this Target: 1. big 2. things are easy to find 3. good service 4. need i say more? GO! read more

The store is definitely improving. Customer service is not as bad as people say. There are phones all over the store that you can pick up if there's not a team member in sight. Pick up that phone and I guarantee you someone will come help you. People complain about the store being messy but the employees can only do so much. The guest come in and think they can leave things in the middle of the aisles or letting their kids open toys. Shoppers will always misplace things all the time. People just need to stop being so anal about everything. Shop happy and have a great time. read more

Everyone that worked in the electronics department was AMAZING!!! The best customer service and so friendly . I bought my 1st laptop today and I will DEFINITELY return to buy all my laptop needs. read more

I went here with Debra R. We bought some protein shakes, diet soda, a bag of coffee, lemonade, green juice and corn tortillas. The store was nice and clean. The customer service was good too. read more

Went here with my girlfriend to buy a new pair of leggings, we choose a medium (hanger tagged) sized C9 leggings and purchased it at self checkout. When we got back to our hotel (30 minutes away, visiting LA), she realizes the size was actually XXL. We then drove back 30 minutes to the target to get a refund and an exchange. The staff there could not understand what I was saying and had to call her manager, the manager was no more helpful than the staff her self. Did not fix the problem at all. Contacted corporate and was offered a gift card. If you are buying cloth, triple check to make sure you are buying the size you want. read more

They told me to go to guest services to check out. I bought $150 worth of stuff and the register didn't print out my receipt. 4 people have tried to help and cannot help me. We have been waiting for 20 minutes for a receipt. No one has apologized to me. read more

WORSE TARGET EVER!! I've asked them if i can return without the receipt before I purchased the car camera at this store. They told me it is ok if I keep the box. But today when I went back to return it, they were giving me hard time said this item is no longer sale at their store after they remodel, and I've to have the receipt to return, even that I might only get $5 back coz it is the item that no longer sales in the store... So she suggests me just keep it ( not works on my car) or go to different target to return. read more

This target in particular at Puente Hills is just bullshit. I called this Target asking if they had an Oculus Quest 2 in store, and they said they had 6-8 of them in store and they would hook me up with one. We arrive at the store and go to the technology department and asked her if they had any and her answer was "we don't sell those here." We tell her what they said over the phone and then she says I'll check in the back. She comes comes back with an Oculus Quest 2 and says these are on back order and we are unable to sell it to us. My dad asked to speak to the manager and she was very rude and didn't help us with anything. This Target is fucking bullshit. read more

My first time at this target and I was pleased with it. The cart I chose was horrible though that seems to be my own trend on choosing carts lol. The store had everything I needed and as always got more than anticipated. There was an upset customer in front of me at the checkout because he misread an ad and the associate handled it in a polite and courtesy manner. I was even surprised when another associate took my cart to return and even waited for me to get my stuff out and get my child together. Parking can be crazy. read more

Don't do curbside pick up at this target. Try different stores because they takes forever for curbside pickup. It's faster to drive to a different target store. There were three other cars waiting for their stuffs read more

I went to Target this after noon and didn't have a good experience. Two cashiers, girl with clipboard (I'm assuming directing check out lines) and their "manager", all couldn't stop to listening to our concerns during check out. We used a 10.00 off coupon and also tried applying a 10.00 off 40.00 kids clothing sale. Talk about passing the buck. At what point did customer service skills die, workers know a days do not go that extra mile to try to help or try to understand a customer. We always have problems with this location too. Maybe I should start purchasing online only now? read more

Target went way beyond great customer service!! Security did their job in finding out what happened to a item that was placed in my basket and I could not find it anywhere. They replaced it. Valeria,thank you for your kindness!! Great customer service. read more

Target in Rowland Heights is actually a pretty good store. I've been shopping there since it opened many years ago. I have tended to shop less and less in Rowland Heights and more in LaHabra in the past few years because I prefer shopping in an area that caters more to older people and less to the younger Asian population that now makes up a good part of our area. We still have freedom of choice read more

This target is the worst we wanted to buy the laser x and it said it was 30 dollars and then we go to the front all happy and then says that is now cost 50 you may say that people have put it in the wrong place no because there was like 10 other same ones so target should hire employees who could do the job not just to make money but to make sure that the customer is happy we he or she leaves. read more

So fast and efficient at drive up. She was out there already before I was and put my items in my car THANK YOU DESTINII!!!

I love this Target. Always clean and nice staff. All employees are very helpful but one in particular employee, Destinii, was very nice and kind. She was very patient and helpful when putting my items in my cart. She called a coworker of hers to help me assist my items to my car. Thank You :) read more

I was upset, but the manager Lando made me even more upset. Attitude was horrible. Made me wrong and instead of listening and apologizing kept saying it's my fault and not their problem. And that was what made me more upset. I normally don't complain or write, but...he refused to give me the 800 number to guest service and slammed down the clip board. And I wanted the 800 number because of his attitude. Would not give me his name and walked away. I did not have my glasses and had to take a picture of him to get the name on his name tag when he walked away. He then threatened me. I was with my underage daughter and she kept saying let's leave. He's going to find us and kill us. Even afterwards, she's like we can't go there anymore in case he's going to attack us in the parking lot. I can't believe this guy Lando is a manager with his customer service and disheveled appearance - dirty wrinkled red shirt and unshaven. The girl that originally helped me was professional, calm and well kept. I was actually upset but ok speaking with her. Even willing to come back at 12 like she said to speak with AP about getting another receipt. Only they would be able to do it. She tried to be if service and offered to call the manager to see if he could do it. With Lando, it just escalated with it being "not their problem" etc. I still can't believe he threatened me with my daughter there. And now she's worried. And this is a family store....and it's getting worried that someone like that works there and finds it ok to threaten the guests. read more

Didn't want to price match an item for me even though they state the price match with certain retailers. This target sucks in costumer service read more

Worst customer service ever. I got a merchandise from this target and when I want to return it the staff said it can't be returnable. Before I made the purchase I did make sure that it's returnable and the cashier said yes. The reason why I feel humiliated is the way they reacted and how they treat customer. They keep saying that it's not returnable but never give me the reason why, make me feel I regret to make any purchase in their store ever. That's not only about the money. Rude and arrogant, that's how I feel. When I ask their "manager on duty " why it can't be returned he even said "my time is very valuable ". How horrible is that! They just want you to shut up and be gone. Would not wish them any good at all! read more

It's got a food court (mostly just pizza), food section, and a pharmacy. The selection covers a broad topics, clothes, toys, shoes, sanitation, stationary, kitchen, health/medical, beauty, but not such a great selection /of each/. The price is okay, they sometimes have sales, and sometimes an entire department is stripped of any items which makes it look strange and empty. The restrooms really smell though, they need to clean it more, hold your breath. Staff changes quite often, some are okay, others are new and inexperienced. read more

Needed help and Braulio walked me to the aisle of men's gel and showed me the best products for my hair ! Definitely coming back to this target read more

It is a shame I grew up in this town and came to this target all my life- to then come back to visit and be faced with the most disrespectful customer service and negligence by employees. The moment I walked in Heather and Louise aka Lulu (TMs) we're disrespectful. I was there to inquire about a product that was sold to me earlier in the day- that wasn't the product I wanted. One of them inspected the box of AirPods and speculated I was bringing faulty product and to top it off misread the serial numbers and claimed their was no match so she could not help. I continued to inquire about how I bought the AirPods in that store at 2:15pm by an Asian man with glasses at electronics. The other woman then said, "no receipt we can't help you!" You can't help me? I had a scan of the receipt with me which clearly indicated I bought that item at that store and it matched with the product serial number! What do you mean you can't help me. An AP named Raul then came over and inspected the product and verified it was real and I wasn't lying as the TMs implied. It was then that the TMs calmed down, because their disrespect led no where! Thank you to that AP who was helpful. However, it continues. As things seem to have been a mistake, some "supervisor" as she called herself because she was just a team lead-named STEPHANIE, came to the counter. She started going over the whole situation again. She argued about prices and made it all about how I got charged for the incorrect item. Lady all I want is for my money back and to be given the proper item I initially wanted. Nothing else! She was so disrespectful. She touched my phone with no gloves and no permission!! ALL THE EMPLOYEES AT THE COUNTER TOUCHED MY PHONE WITH OUT ASKING AND WITH NO GLOVES. During a pandemic! I was furious about this! How? How is that even happening when you're a supervisor?? It gets worse. STEPHANIE argued that she could not return the money that was incorrectly charged because it was "normally not done so". She then said "pay the new price but you'll have to come back tomorrow for the refund on the money spent on the previous transaction." I'm visiting and I work, how am I supposed to just come back for a transaction they messed up on? I told her I was not returning and I wanted my money then and there. She then said, "okay I'll do it but just because it's an INCONVENIENCE." She just didn't want to help!!!!! Negligence. How is she even a team lead? How??? I have years of experience as store manager and years now as a supervisor. I know how to hire and run a store. She was so disrespectful and gave so much attitude. For what? For something that she could have easily said "we are sorry for the mistake, I'll give you back the money, and that can be used to pay for the correct set of AirPods" . That would have saved me the headache and the stress. That would have saved not only LOUISE, HEATHER, and STEPHANIE the need to be disrespectful to me but their attitude towards me. I have never been so disrespected in my life than today. It is disgusting how they run a store that is part of a town I love so much. Stephanie deserves to be disciplined and written up and the TMs written up! Unless target wants to be known for chaotic employees. read more

i don't like how their credit card machine completely swallows my debit/credit card and spits it back out, which is usually the case because target literally swallow my bank account every time i pay a visit. i can easily spend 100+. ouch. but i love target in many countless ways. i literally grew up with this target. i've seen it transform from the 80's, to the 90's, and to the 100's. through the years target has given me: - my aladdin tee shirt, which i wore to the disney's aladdin movie - my first michael jackson's greatest hit cd - fabulous home decor, including hello kitty home items to throw some pink into my room - countless toys, my first kitchen play set - after-christmas discounted wrapping papers/ornaments, for future usage - dorm decor, to make my college dorm room feel more like home - my first batch of makeup, for my first formal dance - and much much more to sum it all up, target has everything. you can really be born and grow old with target. though it may not have the cheapest prices compared to wal-mart, but the quality and design are much better. you get what you pay for, right? read more

I have been coming here for years. We even canceled our Costco membership since I buy all our household necessities here. I have never encountered an issue until last night. I recently started using coupons in my transactions. I never encountered an issue until last evening as I have read Targets policies and follow it very strictly. The manager Resham (not sure if I spelt her name correctly) denied ALL my coupons, including the one that printed out from their own register from my last transaction there because she said my coupons were "copies". I was so confused because I printed these coupons from home and only twice until it said my limit was reached, so I posted my coupons on a facebook page to ask what was wrong with my coupons and I was reassured my coupons were all legit as they have different barcodes so I don't know what this manager was looking at. However, the fact that she was yelling at me and talking to me like I was a criminal in front of all the other shoppers and employees really upsets me. She kept repeating that "All your coupons are copies, copies, copies" , "I am not accepting ANY". She urged me to call corporate on her so I did and they did not find her actions acceptable and had to apologize for her. Well, sad to say, this location has lost my family and my business forever.. I am too embarrassed to walk back in there as she put me down so loudly in front of everyone for something I did not even do. Also, I am so angry because she did this all in front of my son. I hope upper management see's this and takes some action because her attitude and actions are just not right. I would've ended up having to pay out of pocket for my items, it's not like the coupons make it free. She has no right whatsoever to belittle and embarrass anyone like this, especially a guest at their store. It's sad because I have built relationships with employees here since I come so much, certain employees here always greet my son and I, and make small talk with us at the register when I run into the same employees. It's sad that they have such a horrible and mean manager, Resham. I am also giving this location 1 star because their bathroom is ALWAYS filthy, its like no one ever cleans it. I only use it when I absolutely need to change my kids diapers when I take them shopping with me and even the diaper changing table is dirty. Items are 80% of the time a mess here, things are mislabeled or just thrown in the wrong section. Go to brea's location or diamond bar.. they are not that far from this one and definitely worth the drive for a much better shopping experience. read more

This is the closest target to my house. Although I walked around the electronics section for 15 min to find someone to help me, I still give this place 4 stars. Who doesn't like Target??... read more

The cashiers here have attitudes, maybe because it's a high traffic store and a lot of Asian customers who do not speak English well I'd rather go to Walmart and suffer there or drive a bit farther to another Target read more

This Target's manager and the team members helped our family shop safely away from this lady screaming profanities and threatening my children. When they surveyed security camera, they located this lady and brought team member to help my kids. If you see people like this call the security immediately. We all have the right to shop safely at Target. read more

Target - This crazy lady is screaming profanities and making verbal threats. - Department Stores Near Me - Rowland Heights, California

This store is okay. They are usually out of stock on a lot of items and it is always super busy. I prefer to go to another target. But the staff is pretty great. read more

Okay so this is just a above and beyond customer service affirmation. The checker Claudia is a rockstar. As people come up to her line she greets with the most genuine hello, wonderful warm smile and then proceeds to have lovely dialogue with each guest that is unique and kind. While still incredibly quick and efficient. Today after I paid my sons who is intellectually different with autism was buying a dvd with his gift cards. She was so perfect with him... she took the time to be expressive and excited for him that he was buying something with gift cards... she engaged with him in a way he could respond. She took the time to show him how much money he had left in a way he could comprehend it. She sent him off so proud and happy. She did this while still being quick and timely. Target you have a gem in her! I would hire her for any position I has the "it" factor!!!! read more

Its hard to rate this target seeing how I used to be an employee.I know how this target opertates...and let me tell you some secrets..about this one. No target does not have a machine that puffs out that popcorn smell Any food that is opened and is returned is thrown away!!!So eat it Target has most of its employees working at night..from 5-10..so if you want help go there between that time slot. Majority of the workers dont know the deals or specials...they dont go home and go through the magazine to find out..and study whats on sale. So dont expect them to know....hey would you for minumum wage. ALSO if you dont want an item GO BACK WHERE you got it from...You have no idea..how much stuff..is found in the wrong places..and guess what the workers have to sort it out. ANyways on with the store itself review..its a big store..has many cash registers..i find usually what im looking for..without going through a mission to find it.Its clean..and organized..and for some odd reason theres always a grip of peeps heading to the cash registers..at the same time as you are..idunno.. read more

Worst experience ever! On 12/7/16 around 7pm. I went in to return a bumbo seat and bumbo tray that I had received from my baby shower. I never put it to use, So I decided to return it. I had the rudest employee by the name of Nicole. She said rudely that I was only going to receive store credit of $3.00 which is originally in stores $6.99 for the bumbo tray and $10.00 which is originally $39.99 for the brand new in the box bumbo seat! When the exact bumbo seat in the store that night was $39.99 so why am I only going to receive $10.00 When it is not defective or ever used and will be put right back on the shelf and sold for $39.99? I asked her about how the policy works, but she didn't want to take the time to clarify the policy for me so I asked for a manager on duty. When I had requested to speak to a manager she said with a Loud/rude tone of voice that she was the only Supervisor available that night. So I replied "So if your the supervisor can I talk to the manager on duty?". She said "No! I'm the only manager and supervisor in this whole store!". I was so embarrassed of how loud and rude she was in front of the rest of the customers that my husband, myself, and baby just left. As I was walking out I asked an employee what manager was on duty?. He said Joe and another male name, And was kind enough to get Joe for me. When I talked to Joe he was specific and clear about how the policy works on their end, which I find to be ridiculous, but overall Joe did help me get a better understanding. On the other hand as I was talking to Joe near the photo desk nicole was helping a customer and continued to look at me with her dirty looks! Which made me feel very uncomfortable, and the fact that she lied about being the only "supervisor"/"manager" on duty that night in the whole store is very unprofessional and horrible customer service. As a customer it's my right to hear the other on duty managers knowledge about the return policy. If she wasn't willing to explain it to me. read more

I am reviewing this store as the dirtiest Target I have ever been in. The bathroom was beyond disgusting....I don't want to exactly describe what I saw. read more

I love Target except this one sucks. The reason why it sucks is because the cute security worker who used to work here, no longer works here anymore. BOO!! read more

This is store is always busy, and the people that shop at this location are really rude. Every time I go in I see customers throw things on the floor and be rude to everyone. There are some really nice people that work at this one and are always friendly when I need something. Not my favorite Target but it does the job. read more

I always thoght all the Targets are same, you shop no one bothers you. So, I had lunch in Rowland heights and went into this Target for shopping to avoid the heavy traffic hours. It was about 4pm. I was looking for a squeegee, after I moved to my new place where we had glass door in our bathroom, and some baby clothes for I was 6 months almost 7 months pregnant. I stopped at the Cleaning supplies department and wasn't able to find a squeegee. so i picked up the red phone and called the operator to have them send someone to help me look for it. They sent me a young kid after 5 min of wait. He wasn't sure what a squeegee was so i had to describe what it was for, cleaning mirror and the car windshield. So, he asked me if it was a mop. I told him it is not a mob, it is made of rubber. he told me he know what it is now, go to the Auto part department. I walked there myself because he had to go back to do whatever he was doing. Walking across to the other side of the store after hours of shopping and driving is not easy for me. I couldn't find a squeegee and i wondered he was picturing the wrong item in his head. So, i walked back to the Cleaning supplies department to seek help again. In my mind, i was pretty sure i should be able to find a squeegee there. Here he comes again, i told him no squeegee over there. He said he was sure and wanted me to follow him. The worst part is, I felt that he blamed this on me for not finding a squeegee that never existed in the AUTO department. I was walking as fast as i could and he kinda walk and stop walk and stop like i was taking too much of his time. Then he said, "you should have someone come with you." I forgave his naive, he didn't know what he was talking about. This time i had to take off my shoes. I was so exhausted. He went to the aisle and handed me a mop!!! I looked into his eyes and asked him if he knew what a squeegee is?! He said he knows. Then he started looking at the price tags to see where it was located and finally handed me a yellow tag with $14.99 on it. Said it was a squeegee but it was sold out. Nothing on the tag said it was a squeegee. I asked him how he know it was the tag of the squeegee? He asked me what made me think they had it. i said i saw it online. He replied, "then you should get the code or I cannot find it for you." I asked him, "Do you even carry a squeegee in the store? If you dont know, can you ask someone who knows?" I am pretty mad at that moment! He gave me a dirty look and said, "i know what i am doing. It is sold out" he put the tag back and he walked away. The 3rd time, i walked back to the Cleaning supplies department and found an Asian girl. I stopped her and asked, "Do you have squeegees here? Do you know what a squeegee is?" She said yes and leaded me to the aisle. Of course, she walked much faster than me. Then the next moment, she found me 2 squeegees and asked me which one I wanted. She said they were under some brooms and kinda hidden. I thanked her so much and told her why they sent me that stupid guy and made me walked across the store 2 times and gave me an attitude. She felt very bad because she was the one who told him to come over and explained he worked at the Auto department and thought he knew all the items there. I wanted to throw the squeegee at the mexican guy called Walter. Oh well, he is just a kid. But i will never go back to this store again! read more