June 6, 2024 Target Rosemead CA Yelp Review
I've been coming to this Target store for the past 10 years. It was a good experience until they started locking up certain items in what they call the "A" aisles. Since then, it was an inconvenience to buy any of those items. There is no "call" button to push, so one has to hunt down a store associate, who has to go find someone with a key, and I started questioning if this was worth the time and hassle.
I'm not going to throw the employees here under the bus. Most of them (except the tall 20ish lady working in the cosmetic aisle on the morning shift) are pleasant and sincerely want to help their customers.
That cosmetic aisle lady is one of those associates at this store who is an unfortunate exception. A few weeks ago, my wife and I were shopping in that aisle one day. My wife is Chinese with limited English. She asked that associate via her translation app if the store carried a particular item. The associate cringed and walked away. I followed her and asked if she had a key to lock up items on aisle 35. She ignored me and continued walking away. Alright, I won't bother asking her again. Guess she must be a socially challenged mercy hire at this store.
June 6 2024, I went shopping at this store. Again, there was no one available to unlock one of the lock up items I went there to buy. I searched high and low for someone to ask. No one had a key, so they paged and paged. No one came by to help me. I had a small purchase that was not locked up, instead of the $50 locked up item I wanted to buy.
I went to the self-checkout and asked the lady there if she could page someone to help me buy my locked up item. She paged, and I could hear it on the walkie-talkies of three people sitting at a table at the Starbucks next to the self-checkout. I asked who those people were. She replied, "those are the store executives. They won't answer me. They never do."
I walked up to their Starbucks table. I observed that there were no clipboards or I-Pads. I asked if they were in charge of this store. A lady in her 30's replied, "Yes."
I asked her why they lock up items, but don't have associates assigned to those aisles with keys to unlock them so customers can buy them.
She replied, "Thank you. We will address that..." and continued talking to the other 2 people at the table, ignoring me. I felt like a peasant addressing the Queen of Target.
Well, Queen of Target, I won't be back to your store. You just lost a $200-300 dollar a month loyal customer. Walmart is nearby, so I'll just go there. Their locked-up items have a button to push and customer service there is Johnny-On-the Spot. Prices are more or less the same as what Target charges, and I've yet to meet your Queen of Walmart counterpart there. read more