I wish I could give a minus-100 score ! I'm writing this review on behalf of a dear friend of over 40 years. I won't give her name at this time, we'll call her Lynn. Lynn is 69 years of age, she is totally blind having lost her eyesight in her middle 30's , she also walks at a somewhat slow pace due to numerous back and neck surgeries. On This past May 8th , a Monday, just after 3 PM she was dropped off at this Target store ( located at 27320 W. Lugonia Ave., Redlands, Calif. 92374) by the Omni-Bus. Upon entering the store with her guide dog she went to the store's help desk to ask for assistance as she always does when she's by herself with guide dog ( Guide dogs are magnificent intelligent animals, but unfortunately they haven't yet learned how to talk, read or sort through merchandise with their little paws ). The person at the help desk called for someone to help Lynn, and when a girl arrived to assist Lynn, the assistant was informed by the manager on duty that she had "ONLY 10 MINUTES TO HELP HER !" That managers name is " JERMAINE" !
Lynn , who shops at the store often, and who has shopped at Targets store's on a regular basis for as long as I've known her, was dismayed and distressed at the time limit now imposed upon her for being able to shop in the store . Fortunately the girl that was assisting her informed Lynn that she would help her for as long as she needed to complete her shopping , which she did , and bless her and all the other girls that have graciously helped Lynn there in the past . Lynn was greatly concerned that the girl might get into trouble for not abiding by the insensitive managers instructions.
An isolated incident ? Doesn't appear to be . Lynn has an acquaintance that is also a senior, she is legally blind ( she doesn't require a guide dog) , that acquaintance informed Lynn that she also has received similar treatment at this Target facility. She says she's been "stranded" by helpers and left alone before being able to complete her shopping. Companies have unwritten policies, if these are isolated incidents , then the, or those persons, responsible for this extreme insensitive behavior should be terminated from their employment , period !
Lynn is a very independent woman , she is a retired therapist , owns her own home , and is the proud grandmother of two of which she babysits during the week . She's as tough and enduring a person as you'll ever meet . But this incident had her in tears. After a lifetime of being independent and helping others , she was very rudely made to feel that she is now a burden to others in this establishment because she is a little slower and sometimes needs a little more help than others. Lynn doesn't want anything form the Target organization, and she is afraid to shop at this establishment again for fear of getting the ladies that help her into trouble with upper management . Lynn only wants to be treated with the dignity and respect that any good person is deserving of . And there are few more deserving than her.
Shame on you " JERMAINE", ( and Target if this goes unresolved) , you're a prime example of the lack of respect and heartlessness that plagues our country.
I hope all those that read this will comment and refuse to shop at this establishment. read more