Just moved to the area and needed a new eye doctor. Working with the ladies in the office was easy…read moreand accommodating. Also highly recommend Dr. Kevin, made some great recommendations and trail contacts for improved vision. Thank you

I tried to remove my review but it said there was an error so I could not take the previous review…read moreoff. My husband and son went back in and the woman that helped them was very nice and my son was able to get his contacts. I still,however, disagree with the strict contact class policy.

I had to stop by very last minute this morning because my glasses broke, Rick had them all fixed…read moreand ready to go within 10 minutes or so! Definitely recommend and will come back if needed in the future.

Very nice. Great people great service. If you need same day fix highly recommend they did it very…read morequick as well

The entire experience at Fox Valley Ophthalmology exceeded my expectations. I was able to secure an…read moreappointment for the following week, which was impressively fast. Dr. Saima Jalal is excellent; she immediately diagnosed my dry eye issues and provided the necessary relief. She also identified a new astigmatism and provided a very precise prescription that has made a significant difference. Professional, thorough, and highly recommended.

I have been going to see doctor Halkius for over 20 years. She's very friendly and very…read moreprofessional. The staff are professional along with the doctors assistant. The optical department is great as well. Great job ladies!

I've been coming to this location for my eye exams for the last 8 years. I like it because the…read moreexams are affordable and they have convenient office hours that work around my busy schedule. I was initially skeptical because this place is inside of a Walmart, but it's just like a typical eye doctor's office (most Walmart Vision Centers are independent practitioners who just lease space at that location). Dr. Nelsen is very knowledgeable and personable. Highly recommended. And to address the other reviewer's comments: the expiration dates on contact lens prescriptions are federally mandated - it's the law. If you run out of lenses after you've let your prescription expire, which I myself have done before, it's unfair to blame someone else just because you're irresponsible.

I've been using this vision center for years and both Drs are great as well as staff that assist.read more

So very sad they have closed. We've gone there for years & Roland was really the best! Dr. Rafferty…read morewas great, as well, but Roland was there all the time and went above and beyond. I hope they are all ok.

This place needs more reviews! I absolutely love this place! Roland is the best and he helps out in…read moreso many ways! He remembers your stories, your health, and he's helpful! He is understanding of budgets and always tries to give you the best quality glasses. Same can be said with Brian! They just do whatever they can to meet your needs. My fiancé is always saying he needs to switch over because of all the great things I say about Elgin Eye Care. The eye doctor is nice as well but Roland and Brian are the shining stars that makes this place special. I come back every time for them.

Friendly staff. Very knowledgeable optometrist. Good prices. Absolutely no complaints.read more

I was at Elgin Vision Center yesterday for new glasses and and an eye exam. I was simply blown away…read moreby the level of service. I have always gone to the chain stores, I never had a doctor take the time to walk me through the results of my exam. I felt as if the doctor had nothing but time for me. He carefully explained the results he found from the exam. He talked about the type of glasses that would work the best for me. The staff was exceptional as well, kind, receptive, knowledgeable. I highly recommend this office if you need an eye exam. The best level of service I have ever received when getting glasses.

This place a few years ago did my prescription wrong Now…read moreafter a few years though I would give them another try but this time they advertise the two pairs for 89.95 but when you sit down with them frame in hand marked 89.95 they want to charge you double be careful if you go there

I've been going to this location for years. I have been to the other locations to stop by and check…read moreout their frame selections. I also had my exam done at the one in Streamwood just to try a different location but honestly I always end up going back to this place to purchase my contacts and glasses. The parking lot is small but I never had an issue with finding a spot. If it's your first time here, use the doors in the back that's closest to the parking lot. I've never used the front but I've read a reviewer mentioned it was closed for them. You're asked to check in and at this time now, they do take temperatures. Everyone there is friendly and I'm always asked if I've been helped or need help. Seeing the doctor seems to be at a timely manner to me. I understand people may have more questions or have more to discuss. The doctors there are nice and professional. They always seem to remember me lol The lady who does the eye air machine that blows out air lol She is super sweet and I never feel pressured to do the extra machines that cost extra. But she does tell me the importance of it. I do it every other year or so. My contacts always needs to be ordered and I'll usually have it shipped to me. They're nice enough to still give me trials too :-) The last time I was there which was in December of 2020, Yadira and Flor helped me out so much! I wanted to take advantage of my benefits before the end of the year and they figured out what would get me the most and best deal as if it was for them. I honestly appreciate that. They went above and beyond customer service for me. I will continue to keep going here. They have a great system and team.

I wouldn't recommend this place to anyone. Do not visit Walmart Vision Center, and especially Dr…read more Sam Baker! I called around to a few places to find out how much it would cost for an eye exam for contact lenses, and if that included regular contacts and color contacts or if colored would be extra. I was told that it would be one cost for both, and it would b $75. Great, the cheapest I could find by at least $10, and they could get me in sooner. I booked an appointment. Once I got through my appointment, I asked for a copy of my contact prescription; I purchase them online. I was told that the dotor would not give me a copy of my prescription until I returned a week later; I had to wear the contact lenses for a week, then come back so he could make sure they fit right or something. To get a prescription for the colored contact lenses, I had to do the same thing - wear the contacts for a week, then come back so he could check them. The fitting for the colored lenses wouldn't include actual colored lenses, but clear lenses of that brand. I think I've been a bit confusing, so let me be clear: I would have to wait 2 weeks to get my prescription, because I had to wear each pair for a week. My problem lies with the fact that I'm not new to contact lenses. I've worn them since I was about 13 years old... so about 14 years. In fact, I've worn the EXACT BRAND of clear contact lenses that he re-prescribed for over a year with no problems whatsoever. If I had never worn contacts before, and *possibly* even if I was switching brands, then I could see him wanting me to come back. However, every time I've ever had my eyes checked, the doctor tells me to come back if there's a problem with them. I think I even would have understood if he wanted to check the colored contact lenses, because it's been several years since I've worn them. When I returned for my final visit, for the check and to get my prescription, I was told he couldn't give me a prescription unless I tried on colors. What does the color of your contacts have to do with the power of the prescription? Nothing. But he said, "What if you don't like them?" I explained that I'd looked online and found what colors I wanted, and if I didn't like them it was not going to be HIS fault; additionally, there was more than one color I wanted to purchase. Unfortunately, he refused to give me the prescription until I tried on colors. I gave in. I tried on the colored contacts, and they slipped a bit in my eyes. I told them that I had called earlier that week with this concern - the base curve of my eye didn't match that of these lenses, and I didn't want to have to go through the entire process another time if I couldn't wear these contacts. The girl who I spoke with told me that it wouldn't matter because they were the same brand, which apparently isn't quite true. All in all, I was completely driven insane by this place; they gave me the run-around and no one there seems to know what they're doing or talking about, even the doctor. I would never return to this place for an exam (luckily I'm moving into Chicago in a few weeks, so it won't be an issue), and though the exam I had last year was at a Walmart - with a guy who was fantastic and handed me my prescription as soon as we were finished - this experience has made me feel like these people are totally incompetent. Oh, and remember how the major reason I went here is because it had the lowest price, which is all I could afford? They told me $75 on the phone, then charged me $85. Too bad the discrepancy didn't dawn on me until after I left.

I was way over due for an eye exam. Made an appointment, saw the doc & the tech Kim helped me…read morepick up 2 pairs frames that suited me. Explained about the different types of lenses, etc. I was really impressed that she took extra time to help me save money by using my Walmart card. When my glasses were ready, I went in. The tech had me try them on & adjusted them as needed. I received a phone call following up to make sure I was satisfied & having no problems. I was reminded to come in if I needed them adjusted or cleaned. That's what I call Great Customer Service!!

This was my first visit there, but I have found where I will go and where my family will go…read more Walking in, they were the nicest receptionists I have met in a long while - and at my age you see more doctors. Helpful and just pleasant. AND not flooded with 30 pages of paperwork so many places have you fill out. off topic for a minute - BUT WHY CAN'T IT BE SHARED SO YOU ARE NOT CONTINUALLY FILLING OUT THE SAME THINGS OVER AND OVER AND OVER....at any rate. I did not have a long wait...very impressive. The young lady that administered all the pretests before seeing Dr. Hefner was so great. She explained everything being done and why. Took time to talk to me and get everything down. Again, not a long wait for the doctor. HE WAS SO NICE. Came in, shook my hand and proceeded to cover everything I could even image for an exam. Because I am diabetic, over 65, and had cataract surgery a year ago, he covered a lot with me. Never felt rushed or pressured to hurry through. I have had a LOT of appointments with eye doctors since I stared with bad eyes in 4th grade....but I have to say this was by far the best experience with an office all the way around. My grandson and daughter will definitively use this office. AND ON A SIDE NOTE - I loved the chair I sat in and the receptionist went out of her way to call the person who ordered all their office furniture to find out where it was from..NOW THAT WAS OVER AND ABOVE...

Dr. Pica has an attitude and not friendly. The lady at the front desk in optical with long black…read morehair is as warm as a February day. Only nice person I dealt with was Carson in optical. The other ladies when checking in to see a doctor act as if they're doing you a favor. Go to St. Charles office. Dr. Helkias is wonderful along with all the other staff and assistants.

My son had problems with the contacts they prescribed. They then cancelled his appointment the…read moremorning of. There was no reaching out to see if he could come at a different time. Just a text. We won't be returning nor will I bring my daughter back. South Elgin location.

My daughter and myself had the most terrible experience today at this location in South Elgin with…read morea female optometrist. Extremely rude, abrasive and the most unprofessional attitude I have ever seen. We had to walk out in the middle of the appointment because we couldn't take her attitude anymore. She will never get our business again, and I will never recommend that location unless they change a doctor.