The entire experience at Fox Valley Ophthalmology exceeded my expectations. I was able to secure an appointment for the following week, which was impressively fast. Dr. Saima Jalal is excellent; she immediately diagnosed my dry eye issues and provided the necessary relief. She also identified a new astigmatism and provided a very precise prescription that has made a significant difference. Professional, thorough, and highly recommended. read more

I have been going to see doctor Halkius for over 20 years. She's very friendly and very professional. The staff are professional along with the doctors assistant. The optical department is great as well. Great job ladies! read more

Love Dr Quarteti, staff is very friendly. Taking very good care of my glaucoma! read more

Worst patient experience at a medical practitioner office! How can the first appointment of the day have delays? If I ran my firm like they run their practice the results would be inevitable read more

Rude Staff, No Help - Beware New Patients. Extremely disappointing customer service. As a new patient, I called to schedule appointments for my wife and mom but was met with rude, dismissive staff. They only wanted my insurance info, refused to give cost details, and wouldn't tell me when appointments were available. They even refused to provide their names and hung up on me. Despite having excellent insurance, I was treated with disrespect. It's clear there's no accountability or oversight here. I strongly advise caution before choosing this practice. read more

Dr. Quartetti is great! He is so detail-oriented and takes the time to explain things so that you know what to do next to take care of yourself. Dr. Jalal, Dr. Heffelfinger, and the other doctors here are kind and informative as well. Heidi and the optical team know what they're doing to help you get the best vision in glasses, with a great selection of frames. I drive a bit from where I live to get here, but it's worth it to have great care! Thanks, Dr. Quartetti and team!!! read more

AVOID DR. WENDEL this guy scratched my aunts eye on purpose! Claiming "black people have certain diseases" and as he said it, he swiped across her eye leaving a brown line right where he did so...! She was transferred to him from the lead doctor that retired. She is seeking new professionals. She ended up asking him if he didn't want her as a client. SMH! read more

I came here to read the reviews and see the comments about the rude receptionist. My husband encountered the beast today to make an appointment as a new client. They lost two customers today. Never keep employees that have 0 customer skills. Ridiculous. read more

Very disappointing. I was referred by friends so i was expecting more than what i experienced. I called 3 times, during normal hours...NO ANSWER. I finally let the phone ring 20 times and could hear the line being switched automatically to other lines. Finally it answered with; "............leave a message......" We've all been there , leaving a message for a doctor's office, you know the drill, i don't have to explain it. read more

First, why are there 2 entries for this business on Yelp? Look at ALL the reviews for both and you'll get a clearer picture. My own experience is that this place is a money grubbing operation filled with the usual incompetent optometry techs that just moved up from their previous fast food job. It was close to my new home, so I figured I'd give them a shot. Mistake. They charged me 20% more than usual for simple CR39 plastic replacement lenses (already had frame) for which I already had a script from another doc in Naperville. Campton Hills is 20% more expensive than Naperville?? Give me a break. Moreover, the process was needlessly time-consuming and actually faulty. My script clearly stated a PD measurement and the incompetent person helping me wanted to remeasure - why? Of course she came up with another number. When I stated that I am sensitive to the PD value, she said "oh well they'll split the difference". Huh, are you nuts? My reaction was to tell her "NO, you'll order the lenses as written in the script - period." What an idiot. Thankfully I received the lenses properly made. She then told me it'll be 10 business days. Are you joking? In decades I have never waited more than 5 days for simple single vision, uncoated CR39 lenses that take about 2 minutes to fit to a frame. When I asked why, she gave me the nonsense COVID supply chain excuse. Baloney, as there's no shortage of CR-39 blanks and my glasses were in 4 business days later. Next time I will make the drive back to my old supplier and spare myself the expense and aggravation here. read more

If I could give 0 stars, I would. I have never encountered a more unprofessional staff and rude customer service. This practice should be ashamed. Also overpriced and undervalue their customers. The doctors don't remember you or care about you. Take your business elsewhere and stay FAR FAR FAR away from this place. read more

I went to Fox Valley Ophthalmology because I needed cataract surgery. The contact in the Surgery Scheduling Department, Carrie, is rude, abrupt and unprofessional, not returning calls promptly. Her supervisor, Julie is worse. I had an altercation with Carrie and asked to speak to her supervisor who was Julie. She talked down to me and was very self-righteous. I had a question about their billing practices and the person in billing, Kathy kept interrupting and talking over me. The front office staff in the St. Charles office are rude, unprofessional and impatient. The only people who made my association with them tolerable are Dr. Hefelfinger and Katie, one of the employees in the optical department in the Elgin office. Both Dr. Hefelfinger and Katie are kind, gracious and professional. read more

I lost my glasses and I had not realized that Fox Valley Ophthalmology was so close to me! They have been very helpful and just wonderful getting me a new pair of glasses read more

I called to make a new patient appointment and the receptionist was so rude that I told her never mind and didn't even make the appointment. I can't believe she's the first impression you get of the practice and they allow her to speak with potential patients the way she did. Awful, 0/10 wont ever recommend. read more

Fox Valley Ophthalmology is a business gem. I saw Dr Halkias and Dr Harvey. Both were friendly, competent, and extremely knowledgeable. Dr Harvey in her retinal analysis noticed my eyes were quite dry and recommended "plugs" that might help. I did not even feel her placing the tiny plugs in my eyes which has miraculously cured my eye fatigue particularly in the evenings. It is amazing what one gets used to without ever knowing there may be a remedy. Thank you so much for taking away the eye fatigue and giving me back the relaxing comfort of well hydrated eyes. read more

I tried calling to set up a new patient appointment and hung up before ever making anything. The receptionist was very rude, talked in a condescending tone and was definitely not someone I would ever want to speak with again. With the number of great reviews on this practice I expected much better. read more

New patients, just stay away. My wife are looking to change eye doctors to an organization closer to our residence and we thought this would be a good organization to try based on reviews from Yelp. I've had three interactions with Fox Valley Ophthalmology. In each case, the lady on the other end of the phone has been absolutely awful to deal with while trying to book our first appointment with them. Due to the COVID-19 issue, we had to have to reschedule our initial eye appointment with them. Well, they called me and said that they were canceling our appointment. I had to beg her to understand why they were canceling it. When she explained why, I asked to reschedule the appointment and rebooked for May 19, 2020. Today, some NASTY lady called and said, "We are canceling your appointment for May 19." Without asking me if I would like to reschedule to a later date or even asking me if I understood why they were canceling it (this time I knew because of current CDC guidelines). At the very least, I'm done dealing with these nasty people with no phone etiquette. They must not need new patients, because treating new patients like the way I have been treated will absolutely result in no new patients. read more

My family and I have been coming here since I can remember and each visit has been great. The staff here is some of the best I have ever dealt with and they go above and beyond to make sure that you are satisfied. Scheduling an appointment here is very easy and the staff does a good job at sending you friendly reminders. They also never forget your birthday! I always buy my yearly supply of contacts here as well because they usually offer a discount off if you purchase during the same visit as your appointment. They always keep the waiting room clean and spacious which is actually very comforting, especially during those cold winter days! read more

Called to schedule an appointment and encountered one of the rudest people I've talked to in a long time

Fox Valley Opthalmology is the best in the area! The entire staff is friendly and courteous. The techs and the Drs. are thorough in their exams, answering questions, and addressing concerns. Highly recommend for kids and adults! read more

I preferred to be seen by someone that I could understand and relate to in my native tongue. I always seem to be sent to someone Hindu. I am not Hindu and want someone that I can understand clearly and know they are understanding me. I was denied an appointment due to my above mentioned comments. It's interesting to note that the staff photo shows the white staff prominently and the Hindu all the way to the right. read more

This establishment is awesome. From the doctors to the staff. Professional and accommodating. Thank you Dr.Q (Quartetti) so very much for your patience in helping my mom at her visit with you yesterday! read more

Prompt Delivery of Eyewear and wide collection of brands. Accepts most insurance. Friendly service. Spacious interior. Liked the upscale decor. read more

The receptionist was very rude when I tried to make an appointment as a new patient. I tried to explain to her the reason for the appointment and she was very impatient and questioned everything I said in a very condecending attitude. I was just trying to tell her how I felt in my eyes and I don't need her to question everything I say which she knew nothing about as a receptionist! All I need is an appointment! Then there came the insurance question. I was using a new private insurance plan issued by an insurance company she probably hasn't worked with before. The moment she heard the company's name, she became so impatient and told me straight in the ears that she knew nothing about this company. Her attitude was unbelievably rude. I have been using this insurance plan with some other doctors and never had an issue. At least they were patient enough to write down the insurance information and made some calls with the insurance company before treating me like this! Sorry, I will NOT go to this office at all in the future. There are a lot of other places that know how to treat their customers properly the FIRST time! read more

This was by far the best thing I did for myself over the past 7 months during the pandemic! It was such a pleasure visiting this practice filled with friendly staff members, Dr. Quartetti who explained every detail about my eyesight, and then an Optician who helped me find the perfect pair of glasses. It was like visiting a spa for the afternoon. Can't wait to pick up my new glasses! Thank you Fox Valley Ophthalmology for a great experience! read more

RUDE STAFF!! They DO NOT state their rescheduling/cancelation policy and was told I should have know better and that is " common knowledge" manager told me that my family and I would not be welcome to schedule again, wow! Life happens, schedules change but if you call to reschedule they will drop you. Please stay away from this place if you want to avoid unnecessary stress. read more

I had a great experience in the Elgin office. I saw Dr. Hefner for extreme dryness and irritation in both eyes. He explained what he found and what treatment he recommended in clear, simple language. He made sure I had a drug discount card for the medication he prescribed in case my insurance didn't cover it. Everyone in the office was professional, pleasant and helpful. Highly recommended. read more

Although the initial impression I got from office staff over the phone was somewhat negative, my first appointment with Dr. Wendel was very positive. He was very informative and compassionate about my concerns for symptoms I was experiencing. I highly recommend Dr. Wendel to anyone! read more

One stop shopping location. Dr Palmer is fantastic and very thorough. My family members need glasses and contacts and they have an extensive selection. Great location and awesome staff. read more

I have always trusted Dr. Hefner, based on my and my family's experience. Vaishala, the assistant, was so nice and put me right at ease, and I got my new glasses across the hall (with help from Shauna, also so nice and helpful) at Eyes of The Fox for a reasonable price. Simple and convenient, and I know I'm getting the best care for my precious vision. read more

Staff was very courteous and professional. Would highly recommend. I requested to be seen quickly and the staff was very accommodating. When I arrived the everyone was very friendly and helpful. They were able to assist me with all of my concerns. Thank you!! read more

Unfortunately never made it there because the person on the phone was rude, condescending and seemed to lack basic knowledge of the procedure needed. read more

My family and I came here in hopes to find a new eye place. Mine and my dad's glasses prescription along with my mom's contact prescription were all incorrect right off the bat. I went in this afternoon to pick up my hopefully corrected lenses. Due to COVID, there are mandatory questions asked and your temperature taken before you can even walk through the doorway. It was 88° and I was wearing a black jean jacket and leggings. So obviously I clocked in a 101° fever. I am not sick and I have not been around anyone who is sick. The nurse goes to talk to someone behind the counter about having me reschedule and I wasn't even given the chance to explain that I am not sick and that it's hot out and to give me a minute or two to cool off. If I hadn't spoken up that I was there to fix my glasses which takes 5 minutes, I would have had to drive back. I was told to leave, go sit in my car for 4 minutes, and go pick up the glasses downstairs in a basket. Because of all of this, I could not try the new lenses on with a doctor to make sure they were better. When I was in a week ago, another hot day, I had a temperature of 99°. I fully understand that precautions must be taken especially for that one person that does have a fever. However, many people are going to have to reschedule if you're taking their temperatures as soon as they come in from being out in the heat. Maybe let them stand downstairs for 5 minutes before their appointment to cool down? Just a tip because it was aggravating to feel like I was being shoved out the door and allowed 0 explanation. Due to this and all of the incorrect prescriptions my family won't be back. read more

this is a horrible place, I got lost, called got voice mail, kept looking for the place, got there 12 minutes late as she rolled her eyes, the receptionist quickly said, I put you as a no show, OUR PHONES ARE OFF ON SATURDAY, really nowhere on the message did it say leave a message and we will call you back even on a SATURDAY, as a new patient how the heck would I know this, but she asked and said we will put you in the scheduled, I sat for 1.5 more hours to be told 20 more minutes, I left. RUN, snobs all of them. Not looking for business, I was one of 5 people in my home that needed 2 new pairs of glasses, would have been a great customer, NOT for this place. I do not recommend this place to anyone not friendly, or kind or wanting new business. RUN read more

I went with blurred vision. Dr Hefner ran tests and diagnosed it as a retinal detachment. He then set up an appointment with a surgeon to get the surgery done the same day. He was very professional, funny and nice and explained everything to me in layman's terms. The office is also very nice and all the staff are very courteous read more

I had an issue with my eyes and yes it was early Saturday morning, and the Elgin Fox Valley office was closed so I called the St. Charles office and talked to one of the office staff. I gave her my information and she said she would call my Doctor (Dr. Heffelfinger) and get back to me in a little while....Well what does a little while mean to you....the usual 4-6 hour window? No I was called back within ten minutes by the staff telling me that Dr. Heffelfinger wanted to see me in the office within the hour (Dr Heffelfinger wasn't in the office, but came in to see me). I drove down there and was seen by Dr. Heffelfinger within minutes and he checked my eyes and I was consulted as to what to do and when I should return for further checks. I was out of the office within 2 hours of the time I called them to inquire about assistance. I would tell anyone that Dr. Heffelfinger has and will treat you as if you are one of his family members. I have total faith in his abilities and (I might add he does not have your typical EGO issues a majority of Dr's suffer from and will refer you to someone else if the issue is not within his realm of expertise.) and his staff is of the same quality. If you are concerned about your eyes being healthy and functioning properly make an appointment without hesitation or fear. I would also state that a family member had cataract surgery performed by Dr. Heffelfinger last year and she is really, did I say really? I mean Ecstatic about the results of Dr. Heffelfinger's procedure and his suggestion in regards to choices that have to be made in that procedure. She see 20/20 WITHOUT glasses. (They wore glasses since 1st grade). read more

Don't bother with this place. Their prices are very high, and when their "scratch-proof" coating peeled off the lenses, they refused to fix or replace them--they don't honor more than the manufacturer's warranty. You're better off at Costco. You'll spend less than half, and get the same warranties. I will not be returning to Fox Valley. read more

I recently had my first appointment at Fox Valley Opthalmology, and was nothing but impressed. The office is beautiful and the staff was very friendly and helpful. Dr. Wendel is my eye doctor. He is a really caring, and intelligent person. I followed him to St. Charles after he changed offices. It's a 45 minute drive, but well worth it. I would encourage any person that has eye disease to visit, because I think they will receive great care. read more

Appointment times are easily arranged to fit your schedule. All staff members are courteous and kind and keep you informed as to expectations throughout the examination process. I trust Fox Valley Ophthalmology. read more

Been seeing Dr Hefner as long as I've been wearing glasses (long time!). He and all of the staff are great. Efficient, thorough, pleasant, careful, concerned. What can I say, they are all tops. read more