Just moved to the area and needed a new eye doctor. Working with the ladies in the office was easy…read moreand accommodating. Also highly recommend Dr. Kevin, made some great recommendations and trail contacts for improved vision. Thank you

I tried to remove my review but it said there was an error so I could not take the previous review…read moreoff. My husband and son went back in and the woman that helped them was very nice and my son was able to get his contacts. I still,however, disagree with the strict contact class policy.

Best place to get contacts and glasses. Dr.Makoni ? I can't…read moreever spell her name and I feel bad. But she is wonderful and friendly and has helped diagnose some issues with my eye. She has taken me in an emergency and everything. She is wonderful. And then there's Kelsey! Kelsey is the best though, she always remembers your name, your voice even on the phone. She has to best customer service rep ever. I know when I get her on the phone immediately she knows what I want and need. I love this location and have been here for years. Highly recommend it.

Great purchase, start to finish Updated review:…read moreThe whole experience was crisp and professional. The result was the finest pair of glasses I've had in decades. I was at the 530 S Randall road, South Elgin illinois, location. Staff member Geneva, who waited on me, was great; Dr. Sabrina Khan performed the exam with extraordinary results for my vision clarity. Such a smooth speedy experience throughout, no wasted waiting. Latest equipment. Professional. Best of all, I see crisp detail in sharp focus, no-glare driving at night. Never had this quality result from other "specialists" in past decades. Price was essentially within my vision insurance plan to boot.

After many years of squinting, headaches and being told by friends that I should go to the eye…read moredoctor, I put on my big girl panties and did. Took the entire family in for exams. From my initial phone call to make the appointments, to picking up the glasses -- everyone was helpful and friendly. We all saw Dr. Brauer, who made us feel comfortable and discussed any concerns. Plenty of eyeglass frame choices. Happy to have chosen Elgin Family Eye Care for our vision health provider.

Dr. Petroczy was excellent but everything else was a mess. The front desk LOST my insurance card, I…read morewas quoted a bogus number for my exam which ended up being over $100 more and there were papers and files strewn on the floor. The MA brought out tools from a dirty looking drawer, there was a hair sticking out of the place where I was supposed to lean my forehead and the whole place was just disorganized and unsanitary. Definitely won't be coming back

Friendly staff. Very knowledgeable optometrist. Good prices. Absolutely no complaints.read more

I was at Elgin Vision Center yesterday for new glasses and and an eye exam. I was simply blown away…read moreby the level of service. I have always gone to the chain stores, I never had a doctor take the time to walk me through the results of my exam. I felt as if the doctor had nothing but time for me. He carefully explained the results he found from the exam. He talked about the type of glasses that would work the best for me. The staff was exceptional as well, kind, receptive, knowledgeable. I highly recommend this office if you need an eye exam. The best level of service I have ever received when getting glasses.

I have been going to see doctor Halkius for over 20 years. She's very friendly and very…read moreprofessional. The staff are professional along with the doctors assistant. The optical department is great as well. Great job ladies!

The entire experience at Fox Valley Ophthalmology exceeded my expectations. I was able to secure an…read moreappointment for the following week, which was impressively fast. Dr. Saima Jalal is excellent; she immediately diagnosed my dry eye issues and provided the necessary relief. She also identified a new astigmatism and provided a very precise prescription that has made a significant difference. Professional, thorough, and highly recommended.

This was my first visit there, but I have found where I will go and where my family will go…read more Walking in, they were the nicest receptionists I have met in a long while - and at my age you see more doctors. Helpful and just pleasant. AND not flooded with 30 pages of paperwork so many places have you fill out. off topic for a minute - BUT WHY CAN'T IT BE SHARED SO YOU ARE NOT CONTINUALLY FILLING OUT THE SAME THINGS OVER AND OVER AND OVER....at any rate. I did not have a long wait...very impressive. The young lady that administered all the pretests before seeing Dr. Hefner was so great. She explained everything being done and why. Took time to talk to me and get everything down. Again, not a long wait for the doctor. HE WAS SO NICE. Came in, shook my hand and proceeded to cover everything I could even image for an exam. Because I am diabetic, over 65, and had cataract surgery a year ago, he covered a lot with me. Never felt rushed or pressured to hurry through. I have had a LOT of appointments with eye doctors since I stared with bad eyes in 4th grade....but I have to say this was by far the best experience with an office all the way around. My grandson and daughter will definitively use this office. AND ON A SIDE NOTE - I loved the chair I sat in and the receptionist went out of her way to call the person who ordered all their office furniture to find out where it was from..NOW THAT WAS OVER AND ABOVE...

We are extremely disappointed with Fox Valley Ophthalmology. Last week we made an appointment for…read morethis afternoon. We even called to confirm yesterday and were told "Yes, we have it - see you tomorrow." We get there today and they say "oh, we made your appointment for next year, sorry." They said we could wait around for TWO HOURS to see someone, but since we drove a half hour to get there, we had already wasted enough time on this place. We had another appointment with them for Friday, which, of course, we cancelled. It's so frustrating to have made an appointment AND CONFIRM IT, only to have the place make TWO mistakes and then ask you to sit around for two hours because of their mistakes. Needless to say, we will not be wasting any more of our time with this place.

Great service, appointment went well and mainly on time. They do try to push purchases. Nice clean…read moreoffice. Plan on returning

Eye doctor and receptionist are not kind. I was told I had a 5 minute grace period after calling…read moreletting them know I would be a few minutes late. I got there before the 5 minute grace period and the eye doctor refused to take me even though I was on time! The doctor was very rude. Overall horrible experience and complete waste of time. They need to work on their customer experience. Do not come here.

The staff is always amazing! I was nervous since Dr. Miranda was gone. Dr. Velasco was great. Very…read moresweet and caring. Qiana and Sheila were amazing as well. We had some laughs and a personable experience. Oh I should say something about the glasses?! The election is great. You can get everything from Tiffany & Co. to Vogue. Great pricing.

Went in 5/13/26 for an eye exam and ordered glasses. Was told about 2 weeks for them to come in…read more Came in on 5/22/26 and was told the glasses were not in but they had been shipped (lie 1) and would be there 5/27/26. Went in on 5/27/26 and was told the glasses were not in but had been shipped (lie 2) and that the system doesnt tell them when the glasses will come in (lie 3) but should be here any day. Received a voice mail 5/28/26 telling me the glasses had not yet shipped and were still being worked on at the lab, promise date of 6/3/26. Went in today, 6/4/26 and the glasses are not here. Was told new promise date was now 6/10/26. I asked to cancel my order and was told I could not cancel my order until the glasses have arrived (lie 4). Was told they would call the lab to see what the delay was, and call me with more info. They left me a voicemail with no info and to call them back. I called back and was told the frames I wanted (which i was twice told were already shipped) were back ordered but the lab has them now and is planning on shipping them... 6/10/26. I asked to cancel my order and was told I have to be in the store to do that. Beyond frustrated, beyond inconvenienced at this point, and am done being lied to. Go someplace else. 6/18/26 Edit: Went in on 6/13/26, surprise surprise, glasses still had not shipped. Cancelled my order. Ordered the same glasses on glasses.com (for cheaper might i add) on 6/14/26. They arrived today 6/18/26. 5 day turnaround. You lost a customer Lenscrafters.

I was made an appointment online for Forever Eyecare through Delta Vision who noted they were a…read morepreferred provider under my plan. A few days before the appointment, I was sent an email stating that they were sorry I cancelled. I never cancelled. I called and was told that they do not have the doctor in on Wednesdays, which is why I chose them in the first place (again, as per the DV website). I was able to reschedule the appointment for a couple days later. Problems arose the day of the appointment. There was tons of traffic, and so I was running a little bit late (my Waze said 11 minutes) for my appointment. I called just to let them know, and they told me that I would have to cancel if I was more than 10 minutes late. I couldn't continue driving and chance it. Like, I get that they have a policy, but things happen..Still, not a pleasant experience. No matter.. one quick Google search and call, and I'll be at another optometrist in a few days. Thanks anyway.

This will be the last time I use this offering from Target. We had an appointment, arrived 10 min…read moreearly, but we sat for over 30 min with ZERO apologies. What is the point for making an appointment. Another business losing a long term customer.