Amazing office. The front office staff was very friendly at check-in. The optometrist was very…read morekind, professional and helpful. He took his time with the exam, explaining everything he was doing and asking if I had any questions. Very thoughtful examination with state of the art equipment. He explained the slight vision change I had, and explained every number he was putting in the prescription for glasses. From start to finish it took one hour. The assistant that helped me select glasses was knowledgeable and helpful. I highly recommend this office. I came here on a referral from a colleague and am glad I made the appointment.

Great equipment and decent selection of frames. Can look up insurance for you so you don't even…read moreneed to have your card with you. Exam was fast due to higher tech equipment and efficient explanation of tests. Granted, I also have decent vision. Recommended some reading glasses, but didn't push for the sale. Would recommend

I really really loved the great genuine people who work here and run this vision center , the…read moredoctors James Cheung and Jana Chen are very knowledgeable and very helpful, very committed to his profession and i like that, the young ladies Cindell and Georgina at the front desk are extremely friendly and professional, as well with very great energy and good with thorough communication and care. Thank you guys so much i appreciate the visit

Cindel was very hospitable and welcoming! I came in the store 2x this month and she has helped me…read morewith questions in regards to my glasses, and lasik inquiries. She is a wonderful worker!

Great local place to get my eyes checked! Office was a bit…read moreoutdated but the technology that was in the office was what seemed like state of the art. I did not want to dilate my eyes so they had an option for a picture scan of my eyes and it was such a cool experience! They have a wide range of glasses brands to choose from (high end to standard) The office staff were so friendly when I checked in and had my appointment ready and set for the doctors I did have to fill out my general information before the appointment. Overall experience: eye exam competed, I felt the doctor knew exactly what he was talking about and gave me great information about my prescription, staff was helpful and nice.

Extremely disappointed…read more I was a loyal customer of this optometrist for over five years, and this is how they chose to treat a long-time customer. I ordered a pair of glasses and was told they would be ready in two weeks. After waiting three weeks, I had to call because no one contacted me. That's when I was told my glasses had been lost in the warehouse. I was told someone would get back to me with an update. No one ever did. I called again and spoke directly with the office manager. I explained how frustrating the situation had been and asked if they could offer any type of discount or courtesy because of the inconvenience. Her response was essentially that there was nothing they could do and that I should just come in and pick up my refund. When I arrived at the office, I wasn't greeted with an apology. No one said, "We're sorry for the inconvenience," or acknowledged the frustration this caused. After more than five years as a loyal customer, that lack of basic customer service was incredibly disappointing. Mistakes happen. Losing an order can happen. But failing to communicate, failing to follow up, showing no empathy, and making no effort to make things right is unacceptable. This experience made it clear that customer loyalty means very little to this office. I have taken my business elsewhere and will never return. I cannot recommend this office based on the way I was treated.

The best optometrist in the county for sure! Went to LensCrafters after getting insurance at my new…read morejob... I regret it everyday for the past 3 weeks. I didn't know that eye med was accepted at Dr K's but I will only be coming here to get my lenses and contacts from now on as I have been while paying out of pocket.

All of my experiences has always been good. The recommendations the eye test, the amount of frames…read moreare all top quality.

To begin with, the eye doctor I saw was very nice. She explained everything and did not try to…read moreupsell me. Then there was Shannon Kluss was great. We had a long talk ( I was the only customer at the time we had our conversation.) She helped me find my choice frames. She is the sweetest and very good at her job. Joanne L Perez

Quick and friendly service. Answered our questions and throughly explained how to put on contacts…read morefor my daughter.

My husband referred me to Excel Family Optometry, and I'm so glad I went there. The equipment is…read morenewer, and the staff is very friendly. I really like the doctor, he is very knowledgeable. He introduced me to the concept of monovision, which basically means wearing a contact lens in one eye for distance and using the other eye for reading. I had never heard of this before, but I'm really happy with how well it works for me. I had a great experience and will definitely be going back to Excel Family Optometry every year!

I love Excel! I've been a loyal customer for years, and their service is always top-tier. I've…read morebuilt the cutest collection of prescription glasses from them, seriously obsessed. Pro tip: if you don't see the color you want in-store, ask their staff. They often have additional options available to order from their online catalog that aren't on display, depending on the designer. Right now, I have green, pink, gray, and the cutest brown frames, plus both readers and driving glasses. They truly have something for every vibe! Dr. Nguyen is so patient and professional!

5/5 Stars -- Worth Every Mile from Irvine!…read more I've been coming to Diamond Bar Optometric Center for over six years, and I now drive all the way from Irvine just to see them, they are worth every mile. Unlike typical Irvine offices where customer service stops at the door and simple frame adjustments get itemized, this team delivers genuine, long-term personal care. You are never treated like just a number. Dr. Hoshi is a phenomenal dry eye expert and clinician. She explains complex eye health in plain English, covering everything from current options to future advancements. Unlike other places where your prescription is set and done, she took the time to explain how an inflamed cornea was causing my daily vision fluctuations and carefully calculated my astigmatism prescription to find the true midpoint rather than relying solely on a single day's measurement. That level of thoroughness, experience, and patient education sets her far apart. Angelina has an incredible eye for frame selection and knows exactly what flatters your face and personal style. Hali is a "gifted frame adjuster"--a true master of her craft! Her work goes far beyond a quick heat and bend; she custom molds frames to the contours of your head for a flawless fit. She is also fantastic at navigating complex insurance questions to maximize your benefits. Leah at the front desk is endlessly patient and accommodating with my scheduling changes and email inquiries. They also use the premier prescription lab and carry an outstanding selection of high-end lenses. I've gone to other places, and nothing compares - they provide the absolute best care and quality for your vision. This team sets the absolute gold standard for eye care and ongoing service. Highly recommended!

I've been wearing prescription eyewear for close to 50 years and this office really stood out in…read morecustomer service and the upgraded technology used during my eye exam. EVERYONE was professional, friendly, and efficient! I enjoyed the experience from making the appointment to the excellent assistance I received in choosing new frames. I highly recommend this predominantly women owned small business!

Today I went to Hofacre Optometric, it is inside Costco at 13111 Peyton Drive, Chino Hills. The…read morecheck-in process was seamless and the reception staff (Debbie) was professional. She helped me and explained to me all the different test will be done on my eyes in plain simple English and always willing to answer all my questions and concerns. Dr. Chapman was excellent. The eye exam was very thorough and she was very patient when I hesitate a lot of time on which lens are better. I didn't feel rushed at all and her expertise gave me great confidence in my new prescription. I highly recommend this location for anyone looking for professional sevice.

Dr. Hofacre is kind, thorough, and an expert problem-solver. She took time to really listen,…read moreexplained my options clearly, and made sure my prescription felt exactly right before I left. The office is efficient and welcoming, and you can tell she genuinely cares about long-term eye health, not just rushing you through an appointment. Highly recommend if you want personalized care from someone who truly knows her craft.

The gentleman there, Guy, was knowledgeable, friendly and fairly priced. Excellent boutique for…read moreglasses adjustment and for glasses and lenses.

I needed to replace the lenses on my new frame just a day before the long weekend and was urgently…read morelooking for help. By chance, I found Foothill Optical Service online, and I must say I was truly impressed. The gentleman who helped me was extremely kind, professional, and precise. He replaced the lenses in the shortest time, cleaned and adjusted the frame perfectly to fit my face--even though it wasn't really his responsibility. When I insisted on paying him, he humbly said he hadn't done anything special and that this was a service he proudly provides for his community. I cannot thank him enough for helping me right before the long holiday. Thanks to his support, I was able to spend the weekend focusing on my research and academic work without any worries. I'm very grateful and highly recommend this place

I was able to get a same-day appointment, within hours, to be exact. Impressive. There was no wait…read moretime. The staff up front was friendly and helpful. Dr. Howard Nguyen was professional and thorough. He gave me a detailed eye exam and explained my options. He was friendly and spent plenty of time with me. The shop is clean and has a lot of glasses options to choose from. I recommend this vision shop and will come back here annually.

I haven't had an eye exam in approximately 6 years. The two ladies that helped with getting me…read morechecked in, examined and ready for the optometrist were very welcoming. Dr Nguyen was great,fast and efficient. I felt very comfortable and taken care of. While picking my new frames they offered to keep frames on file that I may be interested in the future. Great customer service!