1. Excel Family Optometry

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Chino Hills, CA

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Excel Family Optometry

4.9 (167 reviews)
Closed • Closed

Services - Excel Family Optometry

Eye exams

Retinal imaging

Excel Family Optometry Photos

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Recommended Reviews - Excel Family Optometry

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Took My 3 Year Old For An Eye Exam. The Doctor Was Amazing With Him. He Did Such A Great Job Making My Child Feel Comfortable. We Will Be Coming Back Here Everytime.

Eye exam today

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2 months ago

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5 months ago

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9 months ago

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11 months ago

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8 months ago

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8 months ago

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9 months ago

Friendly staff, thorough exam, modern equipment, and clear explanations. Best eye care experience! staff

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7 months ago

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3 months ago

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8 months ago

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4 months ago

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5 months ago

Very professional and friendly. Front end staff is always super helpful and answers all my questions.

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4 years ago

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7 months ago

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7 months ago

Wonderful service very easy to make an appointment and staff very friendly and knowledgeable

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8 months ago

Highly recommend Excel! Best overall service. Wonderful staff. Excellent quality service. You won't be disappointed.

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8 months ago

Love my glasses, got it fast and most of all I love the service, Doctor and Rocel is so nice and very accommodating. Highly recommended!

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7 months ago

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1 year ago

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6 months ago

Very happy with my exam. I think my vision will be much better with my new eyeglasses.

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10 months ago

Excellent service! Great eye doctors, friendly assistances, high quality frames, modern equipments, reasonable price.

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2 years ago

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10 months ago

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4 years ago

Business owner information

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Excel F.

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Review Highlights - Excel Family Optometry

“Leslie was extremely patient and helpful, walking me through and assisting me with the pre-exam process.”

Mentioned in 18 reviews

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Chino Hills Optometry - Different angle, same frame

Chino Hills Optometry

3.8(105 reviews)
1.8 mi

Great local place to get my eyes checked! Office was a bit…read moreoutdated but the technology that was in the office was what seemed like state of the art. I did not want to dilate my eyes so they had an option for a picture scan of my eyes and it was such a cool experience! They have a wide range of glasses brands to choose from (high end to standard) The office staff were so friendly when I checked in and had my appointment ready and set for the doctors I did have to fill out my general information before the appointment. Overall experience: eye exam competed, I felt the doctor knew exactly what he was talking about and gave me great information about my prescription, staff was helpful and nice.

Extremely disappointed…read more I was a loyal customer of this optometrist for over five years, and this is how they chose to treat a long-time customer. I ordered a pair of glasses and was told they would be ready in two weeks. After waiting three weeks, I had to call because no one contacted me. That's when I was told my glasses had been lost in the warehouse. I was told someone would get back to me with an update. No one ever did. I called again and spoke directly with the office manager. I explained how frustrating the situation had been and asked if they could offer any type of discount or courtesy because of the inconvenience. Her response was essentially that there was nothing they could do and that I should just come in and pick up my refund. When I arrived at the office, I wasn't greeted with an apology. No one said, "We're sorry for the inconvenience," or acknowledged the frustration this caused. After more than five years as a loyal customer, that lack of basic customer service was incredibly disappointing. Mistakes happen. Losing an order can happen. But failing to communicate, failing to follow up, showing no empathy, and making no effort to make things right is unacceptable. This experience made it clear that customer loyalty means very little to this office. I have taken my business elsewhere and will never return. I cannot recommend this office based on the way I was treated.

Photos
Chino Hills Optometry - Existing price on sunglasses in store. I went in over 2 weeks ago! The new arrival of the same frame was over $730!

Existing price on sunglasses in store. I went in over 2 weeks ago! The new arrival of the same frame was over $730!

Chino Hills Optometry
Chino Hills Optometry

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Diamond Bar Optometric Center

Diamond Bar Optometric Center

4.8(131 reviews)
7.3 mi
•$$
Family-owned & operated
Kid friendly

5/5 Stars -- Worth Every Mile from Irvine!…read more I've been coming to Diamond Bar Optometric Center for over six years, and I now drive all the way from Irvine just to see them, they are worth every mile. Unlike typical Irvine offices where customer service stops at the door and simple frame adjustments get itemized, this team delivers genuine, long-term personal care. You are never treated like just a number. Dr. Hoshi is a phenomenal dry eye expert and clinician. She explains complex eye health in plain English, covering everything from current options to future advancements. Unlike other places where your prescription is set and done, she took the time to explain how an inflamed cornea was causing my daily vision fluctuations and carefully calculated my astigmatism prescription to find the true midpoint rather than relying solely on a single day's measurement. That level of thoroughness, experience, and patient education sets her far apart. Angelina has an incredible eye for frame selection and knows exactly what flatters your face and personal style. Hali is a "gifted frame adjuster"--a true master of her craft! Her work goes far beyond a quick heat and bend; she custom molds frames to the contours of your head for a flawless fit. She is also fantastic at navigating complex insurance questions to maximize your benefits. Leah at the front desk is endlessly patient and accommodating with my scheduling changes and email inquiries. They also use the premier prescription lab and carry an outstanding selection of high-end lenses. I've gone to other places, and nothing compares - they provide the absolute best care and quality for your vision. This team sets the absolute gold standard for eye care and ongoing service. Highly recommended!

I've been wearing prescription eyewear for close to 50 years and this office really stood out in…read morecustomer service and the upgraded technology used during my eye exam. EVERYONE was professional, friendly, and efficient! I enjoyed the experience from making the appointment to the excellent assistance I received in choosing new frames. I highly recommend this predominantly women owned small business!

Photos
Diamond Bar Optometric Center - New frame and progressive, transition lenses.

New frame and progressive, transition lenses.

Diamond Bar Optometric Center
Diamond Bar Optometric Center - Eye Exam!

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Eye Exam!

Excel Family Optometry - optometrists - Updated October 2026

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