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Excel Family Optometry

4.9 (164 reviews)
Closed 9:00 am - 5:00 pm

Services - Excel Family Optometry

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

Excel Family Optometry Photos

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Recommended Reviews - Excel Family Optometry

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Reviews With Photos

Eric L.

Favorite office! Love the customer service and the doctor here is very nice! Been coming here for 3 years now I believe always makes sure I'm taken care of.

Eye exam today

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12 days ago

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4 months ago

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8 days ago

Very professional and friendly. Front end staff is always super helpful and answers all my questions.

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4 months ago

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3 months ago

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6 months ago

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2 months ago

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3 months ago

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4 months ago

Friendly staff, thorough exam, modern equipment, and clear explanations. Best eye care experience! staff

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3 months ago

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2 months ago

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2 months ago

Wonderful service very easy to make an appointment and staff very friendly and knowledgeable

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2 months ago

Very happy with my exam. I think my vision will be much better with my new eyeglasses.

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2 months ago

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3 months ago

Highly recommend Excel! Best overall service. Wonderful staff. Excellent quality service. You won't be disappointed.

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3 months ago

Love my glasses, got it fast and most of all I love the service, Doctor and Rocel is so nice and very accommodating. Highly recommended!

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3 years ago

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9 months ago

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6 months ago

Excellent service! Great eye doctors, friendly assistances, high quality frames, modern equipments, reasonable price.

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1 year ago

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5 months ago

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1 year ago

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8 months ago

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9 months ago

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1 year ago

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2 years ago

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8 months ago

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8 months ago

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8 months ago

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1 year ago

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11 months ago

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2 years ago

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2 years ago

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2 years ago

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10 months ago

Great experience, very friendly and helpful staff. Would highly recommend Excel Family Optometry.

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4 years ago

Business owner information

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Excel F.

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Photo of Ren E.
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1 year ago

Greatly appreciate this place, they're very nice, thorough, and caring. Glad we came here

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11 months ago

It was a nice experience, the staff and Dr are amazing. The place is clean and took the time to explain.

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1 year ago

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2 years ago

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Excel Family Optometry Reviews in Other Languages

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Review Highlights - Excel Family Optometry

Leslie was extremely patient and helpful, walking me through and assisting me with the pre-exam process.

Mentioned in 18 reviews

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Chino Hills Optometry - Different angle, same frame

Chino Hills Optometry

3.8(103 reviews)
1.8 mi

I walked into this optical store today and wasn't greeted at all--no "hi," no "welcome," nothing…read more The staff saw me, but I still had to get their attention, even though there was only one other customer in the store. When someone finally approached me, there was still no greeting--just "Can I help you?" said in a very curt tone. I explained that I only needed to replace some lenses. She immediately asked if I had a prescription and, even after I told her it was just for reading, she insisted--very rudely--that I still needed one. The entire interaction felt dismissive and unfriendly, as if I were inconveniencing them. I ended the conversation by saying, "Okay, thanks, bye," because there was no reason to waste any more time there. Customer service was completely lacking. A simple greeting and a respectful tone go a long way, but unfortunately, this place had neither. I'd rather spend my money somewhere like CVS, where you can purchase reading lenses without needing a prescription.

Extremely unorganized set up. This location NEEDS an employee dedicated to being a receptionist. No…read moreclear signage of where to check in and you could stand in front of an employees desk for 10 minutes and not be acknowledged. No seating for patients waiting. The only seats are at the glass cases for glasses, where techs are assisting hoards of people and their guests with choosing glasses and chatting. This also doubles as the check in area, and again, you will not be acknowledged unless you elbow your way to stand in front of an employee and ask to check in. Once you manage to do this, you will be asked to wait to be called. Where do you wait? Anywhere, as advised. By the way, it is first come first served, no matter your appointment time, if someone else manages to check in first they will be seen before you. The three initial tests are right next to the glasses cases and hoards of people, so you can expect to be back to back with people and children seated, getting bumped by them AND people trying to walk through. Never mind that you have to move between three machines, there is no room to move your chair so you have to hunch over the chairs to move around. Once you get that over with, you once again wait anywhere for the doctor to call you and then you will finally be in a private 1 on 1 room. Terrible experience.

Photos
Chino Hills Optometry - Existing price on sunglasses in store. I went in over 2 weeks ago! The new arrival of the same frame was over $730!

Existing price on sunglasses in store. I went in over 2 weeks ago! The new arrival of the same frame was over $730!

Chino Hills Optometry
Chino Hills Optometry

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Hofacre Optometric

Hofacre Optometric

4.3(97 reviews)
4.5 mi
$$

The doctors at San Dimas Costco Hofacre Optometric are excellent. Friendly, professional and…read morethorough for the many years I've been coming here. I just wish this was the case for the front office staff and billing. I get the feeling I'm bothering the staff anytime I step in the office and I've been overcharged for my co-pay three years in a row now. This last visit, I was required to pay $90 up front and file my own claim. I'm ok with doing this, but found that Hofacre overcharged me $25 for the visit when I heard back from the insurance. So, it's back to Hofacre, again, to ask for a refund of the overpay and wait for the check to arrive. This is just so unnecessary, when a 2 minute check of the patient's insurance could prevent all the run around. Update: Learn from my mistake (Hofacre will not refund the overpay, because I "agreed to pay the $90") and make sure to call Hofacre before you visit and make sure they are "in network" with your insurance company. My advice is to have something in writing that shows your co-pay amount and pay no more than this. Or, better yet, find another place to get your eye exams done, like I'm going to do.

Today I went to Hofacre Optometric, it is inside Costco at 13111 Peyton Drive, Chino Hills. The…read morecheck-in process was seamless and the reception staff (Debbie) was professional. She helped me and explained to me all the different test will be done on my eyes in plain simple English and always willing to answer all my questions and concerns. Dr. Chapman was excellent. The eye exam was very thorough and she was very patient when I hesitate a lot of time on which lens are better. I didn't feel rushed at all and her expertise gave me great confidence in my new prescription. I highly recommend this location for anyone looking for professional sevice.

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Hofacre Optometric
Hofacre Optometric
Hofacre Optometric - Take advantage of the latest eye testing technology.  Ask us about our Optomap/iWellness package.

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Take advantage of the latest eye testing technology. Ask us about our Optomap/iWellness package.

Foothill Optical Service - Yeah, got my glasses fixed. He's so nice.

Foothill Optical Service

4.8(60 reviews)
15.6 mi
$$

I needed to replace the lenses on my new frame just a day before the long weekend and was urgently…read morelooking for help. By chance, I found Foothill Optical Service online, and I must say I was truly impressed. The gentleman who helped me was extremely kind, professional, and precise. He replaced the lenses in the shortest time, cleaned and adjusted the frame perfectly to fit my face--even though it wasn't really his responsibility. When I insisted on paying him, he humbly said he hadn't done anything special and that this was a service he proudly provides for his community. I cannot thank him enough for helping me right before the long holiday. Thanks to his support, I was able to spend the weekend focusing on my research and academic work without any worries. I'm very grateful and highly recommend this place

Foothill Optical Services in Glendora. I went to get my…read more$1,000 glasses repaired bc one of the arms fell off. The owner Mouawad Guy Oaa Abo Ncle, whom when I purchased my 1st n 2nd pair of glasses was so nice and helpful; turned into a monster and was out of control getting in my face yelling at me while his food and saliva were coming out of his mouth. He was irate saying I broke my glasses on purpose and started throwing his own frames on display against the wall, and picked one frame, and said, see even then it didn't break. Oh my gosh he was screaming Liar, Liar to me at the top of his lungs. So he said he's not fixing them. He was the epitome of Dr Jekyll n Mr. Hyde. You never know people! I had a HORRIBLE N TRAUMATIC EXPERIENCE bc my glasses were broken. He should NOT be in business dealing with the public.

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Foothill Optical Service
Foothill Optical Service
Foothill Optical Service

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Excel Family Optometry - optometrists - Updated May 2026

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