Cindel was very hospitable and welcoming! I came in the store 2x this month and she has helped me with questions in regards to my glasses, and lasik inquiries. She is a wonderful worker! read more

I really really loved the great genuine people who work here and run this vision center , the doctors James Cheung and Jana Chen are very knowledgeable and very helpful, very committed to his profession and i like that, the young ladies Cindell and Georgina at the front desk are extremely friendly and professional, as well with very great energy and good with thorough communication and care. Thank you guys so much i appreciate the visit read more

Wow! Called around all day for help. This was the only place willing and happy to help me in a jam.. Ill be back as a new patient

Professional customer service, very patient and always listening to my needs, I did not feel pressured at any time.

Been using California vision center for many years and they have always been great. Customer service is fantastic and selection of products is very well displayed. read more

Very good service the staff verh respectfull aswell as efficient. The wait was very short, and the glasses were back within aweek n ahalf.

Great place do have your glasses made. The owner is a great guy! I had 5 pair of glasses made at this place!

I always receive great service and everyone in the staff is welcoming and exceptional.

This place has horrible customer service I was Saturday 12/20 about 11:30 am , I was the only patient there and was totally being ignored by the two women that were sitting at the counter . One of them checked to see what glasses I needed then proceeded to sit back down , just left me standing there. The doctor is great but the women at the front desk need to learn customer service skills . read more

I've been coming here for years and I love the doctors and the assistants. This visit I had Georgina help me and she was sooo helpful. She helped me pick lenses, was super funny and sweet and gave me honest opinions. Loved my experience and can't wait to come back! read more

Sell you warranty that covers nothing .spend little more go to bigger shop also over priced on frames even with coverage.

In October of 2023 I brought in 5 pairs of glasses for adjustments because they were too big and I couldn't wear them anymore. One pair (Burberry) I couldn't wear at all and never did not even once they were so huge and slipped right off my face. They weren't adjusted correctly at the place of purchase so I thought I'd take them to another place. One pair were stretched out from having to wearing them over a mask as work and needed a little tightening, and the others were 3 pair of sunglasses. They came out fine. I asked if they could be adjusted and the woman in the front said yes not a problem but if the frames break they weren't responsible for that. I understood and agreed. She asked me to have a seat and proceeded to take all 5 pair to the back. None of the frames broke. The sunglasses came out perfect. The Coach frames (worn over the mask) did not break either but the coating was a bit melted (blurry in one spot on each lens) and the Burberry lens coating is so completely melted that they are 100% unwearable forever. Both lenses look like spider webs. I was under the impression that she would pop the lenses out to adjust the frames and then pop them back in. That's how every optometrist office has ever done it in 25+ years that I have been wearing glasses. When I asked what happened she told me that she didn't know and to take them back to the place that I purchased them from and have them replace the lenses. The lenses were perfectly clear without blemishes when I brought them in. I did take them to the place that I bought them from but they wanted $100 each pair to replace the lenses. They informed me that the coating on the lenses had been melted during the adjustment as they had not been taken out of the frames. They told me that when adjusting that they must remove the lenses so not to damage the coating and that she clearly did not do this, but instead just stuck them into the heating element allowing the lens coating to melt. I understood that if the frames broke that it was on me. She informed me of this from the beginning. But I was also under the impression that she would be doing it correctly by removing the lenses to adjust frames and not damage the coating of the lenses like every other optometrist office has done in my past experiences. To top it all off, she absolutely knew what happened and she lied to me (I didn't know what happened, I am not the professional; but she is). When I asked what happened she said she didn't know and that I should just take them back to the original place and have them fix them. This is the part that gets me. That she couldn't just say that she messed up. PLUS that night I went to the concert of a lifetime and I could not see anything. Everything was so blurry. It was awful. She lied to my face and acted as if she didn't know that the coating was melted and that she did it because she couldn't be bothered to removed the lenses to adjust the frames. It's really a bummer. Please be careful going here. Please don't let them take your glasses to the back where you can't see what they're doing. Cutting corners by not being bothered to remove the lenses as you can see will destroy your glasses. I would have gladly paid for the service, especially to be done correctly. Please make sure you ask them to remove the lenses before heating the frames for adjustments to make sure that they are removing the lenses and not melting your coating and then claiming they don't know what you're talking about. I'm really so much moe than disappointed with this experience. So much so that it has taken me this long to write a review because she made me feel like it was my fault. I also haven't had the lenses replaced because I can't afford it. They won't replace just the lenses they want you to buy all new frames and everything after 2 years of wear at most places. Unbelievable. Be leery of this place for your own sake. Go someplace that the staff will not only do their job right but won't lie to you and make you feel like you're totally trippin. read more

California Vision Center Optometry - Burberry glasses. Those are not scratches. That is the melted coating. They were beautifully clear when I brought them in. Never worn once. - Optometrists Near Me - Chino, California

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Mayra and Nancy are so patient! Thank you so much for your assistance and experience. 10/10 would recommend. Also, thanks Doctor for your thorough examination. read more

I've been going here for years absolutely love it. Staff is beyond amazing. They always help you find the perfect pair glasses. I love coming here. read more

11/10 recommend! Staff is very friendly and kind!They were quick to check me in and got seen right away. Dr. Cheung is very thorough with his work! I really appreciate his recommendations and helpfulness. I have always felt very welcomed here! read more

My wife and I came here for an eye exam and glasses last week and the staff is super friendly and helpful! The optometrist is really detail oriented and friendly as well. Loved this office read more

I walked in this office to look at their glasses and Mayra greeted me right away. She let me look and also asked several times if I had Any questions. She helped me pick out frames I liked and gave me an appointment for the next day. I arrived and was greeted again by Mayra and she answered a few questions and gave me the details of my insurance coverage. I had my exam and the doctor was very sweet and listened to my concerns The exam went well and l paid and was done! I loved how easy it was And how they have a good selection in Frames! They have the cutest frames unlike Lens crafters where I went before. Thank you Mayra for the great service. You made me feel comfortable and made it so easy for me. You are the reason I chose to get my exam and glasses here! read more

ineficases pague mucho dinero de un frame que vale muy poco y pedi un color y pague lo que tenia que pagar el color y salieron que no pague el color que yo pedí no recomiendo este lugar muy caro las personas no ayudan nada bien read more

The staff here are honestly amazing!! Nancy and Mayra are so sweet and helpful, they make your visit so pleasant! Definitely coming back here for all my glasses needs! read more

I been coming to Dr. Chen for my eye check up for several years and I would recommend her to all of my family and friends. The office is very well maintained, organized and I never have to wait long for my appointment. Due to Covid there have been some new policies but I don't mind since I feel that it's to help everyone stay safe. read more

I been going to California Vision Center for the past 15 years and I ALWAYS have a great experience. Dr. Chen and Dr. Cheung are the best! They are friendly and professional. Also, their support staff is the best. Myra is always helpful and pleasant as well as the other members of the staff. I have NEVER had a bad experience there. I do not hesitate to recommend them. read more

This is such a beautiful establishment. The staff is welcoming and the selection is amazing. I've never seen such a wide array of glasses. On top of it all, it's pretty affordable pricing. Highly recommend. read more

This place is great. Nice staff, nice selection of frames. Prices are reasonable. Had my two kids there and the dr was patient and understanding with them. read more

Dr. Chen and her staff are great and nice. They immediately welcomed us when my family and I walked in even while they're busy. Also, the optometry has a great variety of frames that are affordable and the staff instantly helped us to find the right frame once we walked out of the exam, which was explained detailedly. The glasses arrived quickly and fit great. I would recommend everyone to go there. read more

Very disappointed. I moved to Chino recently and found this Optometrist on Yelp. I brought my daughter to have her exam and I wish I hadn't. No one acknowledged us when we walked in so we stood there waiting to be checked in. The exam was quick. My daughter came out and was told to pick her frames. No help at all. Then she was told it would be about 2-3 weeks. That's it. No one offered any extras and the lady just started helping other patients. I've worked for an Optometrist and an Ophthalmologist so I know how it works, or how it should work anyway. After we pick up her glasses we will never do business with this office again. read more

Took 4 of my kids for eye exam the Doctor very nice and knowledgeable she explained to me and my children how tablet and video gaming to long may increase eye strain and should limit use. After that my kids chose new frames and glasses . They take almost every insurance even medi cal give them a call in advance to see if they take yours. With four kids we were in n out in about a hour. They have many frames to choose from, from affordable to high end. Turn around on glasses is pretty quick. I also love that they had Saturday appointments helped out a lot! read more

I loved the service! From when I first called to make my appointment the gentleman was very friendly and accommodating to my schedule. The receptionist was very sweet and friendly. I spoke with the doctor and she was very informative and listened to all my concerns. She addressed them all and was really nice as well. Clean environment and organized. This is definitely going to be my new optometrist! read more

My review is only for the optical staff in the office, I did not have any interaction with either of the doctors of the practice. I have experience as an optician for 5 years and went in with my mom today to pick up her new reading glasses. The receptionist greeted us and gave the glasses to my mom to try on, right there at the desk. Right when my mom put the glasses on, it was obvious that they needed to be adjusted for her. She told the receptionist that the glasses needed to be adjusted for her nose and behind the ears. The receptionist tried to adjust the nose pads with her hands, but couldn't get it right so she took them to the back. A man went in the back to help her adjust the glasses and when he came back out, he let me my mom try the glasses again. At this point, the glasses did not fit correctly whatsoever, they looked ridiculous. The male optician attempted to adjust the nose pads again with his hands, but nothing was working - neither staff member attempted to adjust the temples to fit my mom's ears. After a few more adjustments, it became painfully apparent to me that neither staff member knew how to adjust glasses for Asian faces. Typically, Asian faces do not have as prominent of a nose bridge so adjustments on the nose pads are needed so the frame doesn't rest on our cheeks. I told my mom to just forget it, we'll bring it home and I'll adjust them for her with the one tool I had, but I wanted her to test the prescription on her lenses. I had to ask the optician for reading material for READING glasses! I was pretty shocked that my mom wasn't offered any reading material to test out her new reading glasses. In my past experience, whenever I went in to pick up glasses, I was seated down to try out my glasses while the optician would look at the glasses on my face to determine whether or not adjustments would be needed. Here, my mother was just handed her glasses standing at the receptionist desk, nothing was offered to try out prescription, and the adjustments were SO bad. Do they even have any tools to use?! They only used their fingers to adjust the nose pads and didn't even offer to heat up and adjust the temples of the frame. After working as an optician, I couldn't even watch them adjust my mom's glasses without cringing. Both staff members were nice, but very obviously lacked the skills needed to adjust the glasses for Asian customers. I can't speak for their doctors or their adjustments for other customers, but I was very disappointed by my personal experience at this office. read more

Wow!! What can I say? This place is amazing. We had an appointment for our daughter and was seen right away. The staff are awesome. I want to give major kudos to Angel. He was very knowledgeable, helpful and totally took great care of us. read more

Came in for an appointment back in May. The front desk was very welcoming and professional. I had the pleasure of seeing Dr.Chen I had my annual exam and was fitted for contact lenses. Dr. Chen was very nice and she answered all my questions. Once my exam was over Dr.Chen had the front desk give me a pair of lenses to try on and before I left she made sure nothing was irritating me and that the lenses fit well. My insurance didn't cover my contact exam so I had to pay the difference which was about 55$ for my situation . The front office let me know before I went in to get fitted and I was well aware of that as well before I went into my appointment,so that was not an issue for me. Very satisfied with their office. I will be coming back next year. :) read more

This is my favorite optometrist. Today a pair of prescription glasses I did not purchase from here were broken. They repaired for free. I have purchased glasses here before and they have a wonderful selection and great customer service. I'll be back! Thanks so much California Vision . read more

I have been bringing my boys and myself to this location for years and the experience I had yesterday was absolutely mind-blowing the gentleman that help me out Angel was amazing his customer service was on point very attentive informational as well as assertive he assisted me with my first initial I test and was very talkative made me feel very comfortable answered a few of the questions that I had over all he was just an amazing guy after my exam with the doctor because she is very informational very assertive as well he helped me pick out a few frames gave me his own personal opinions and made me feel like I had the perfect glasses for me he didn't try to sell me anything that was too expensive I explained to him my budget and he worked with in it made me feel really comfortable I have been bringing my boys here for years and I will continue to come and that the young lady at the front desk reception very kind and very sweet I would recommend this to my family and friends as a matter of fact my brother will be making an appointment to come visit when he's in town read more

Everyone here seemed nice but when I went to pay they told me that my insurance didn't cover an eye exam for contacts, only a normal examination. I paid the hundred or so dollars then went to another VSP optometrist center who informed me these guys were full of bologna. The other optometrist center gladly took my insurance for a contact eye exam. I don't know if it was an honest mistake or if these guys were trying to swindle me for $100. read more

My family and I have been patients of Dr. Chen for years. She is very thorough, professional and explained all our questions and concerns. Her staff is very insightful on finding the perfect frame for their patients. They offer great customer service and experience. My family and I will continue to come back. read more

My family and I have been patients of Dr. Chen for many years and we cannot speak highly enough of her and all her staff here. Dr. Chen is extremely thorough, professional and friendly. She takes time to exam and address all our concerns. Our visits are always so pleasant and the staff are always helpful and friendly. I'm very happy that we have found Dr. Chen as our optometrist and we highly recommend her to anyone who is looking for a good one. read more

I've known Dr Cheung for many years now. He's a man of integrity with supreme optometric/medical skills. We practiced together for a couple of years and during those years I learned many things from him even though I was well trained before meeting him. besides his clinical expertise he has great manners and a down to earth personality, which makes him a rare breed. I would not hesitate if you're considering seeing him for your eyecare needs. read more

My wife and I were just walking by on 11/23/13 and saw the office, we went in and realized they were very bussy, this office has way bigger selection than any other office I have been too... Even thought the three people that were working that day were each bussy with a client, they still took the time to greet my wife and I, we were there for around an hour and realized all the patients were pleased with the service, what got my attention was that everyone was treated like family and not like another sale, unfortunatly my wife is not elgible until next year (since she is the one that needs glasses and contacts) but we will definetly come here and stop going to Chino Optometry were the doctor is nice and professional but the staff is always very rude and careless about patient being satisfied... read more

I had always gotten my glasses at Dr. Jana Chen's office; even before they moved from Pipeline years ago. This office carries more glasses than the older office. The staff is always friendly and helpful in giving me ideas on what glasses look good. Especially since my prescription is high! They are always glad to fix my glasses whenever I tweeked them, sat on them..etc. through out the year. I will continue to use their wonderful service. Thanks California Vision Center! read more

After My visit with my optometrist I decided to take my prescription and see what other styles are in and came across this place to begin with once you walk in the staff is very polite and acknowlege you as you walk in. Now I know many of us don't like when the sales person comes over and starts hovering over you, good thing this place isn't like that and let me brows on my own with out hovering, I came across two pairs that I liked alot and was very undecided till I ask the staff for help now the young lady that help I believe her name was Maya was very help fun and when we ask the young man Angel which one look better they both agree on a Carrera frame over a Ray-Ban, Now these guys are something else that my experience was beyond excellent that I still left laughing over being spontaneous or being pain jane on the glasses I choce, I left well informed and will come back again to pick out a sunglass pair and be rad as the young man said A+ on customer service must check out this place!!!!!!! read more