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    Dr. Kims Optometry

    4.2 (74 reviews)
    Open • 9:00 am - 5:00 pm

    By appointment only

    Services - Dr. Kims Optometry

    Eye exams

    Eyewear fitting

    Laser vision correction

    Dr. Kims Optometry Photos

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    Recommended Reviews - Dr. Kims Optometry

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    1 year ago

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    1 year ago

    All of my experiences has always been good. The recommendations the eye test, the amount of frames are all top quality.

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    Page 1 of 2

    Ask the Community - Dr. Kims Optometry

    Review Highlights - Dr. Kims Optometry

    “The whole staff there is amazing and caring and they are very helpful at picking out glasses.”

    Mentioned in 3 reviews

    Read more highlights

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    Chino Hills Optometry - Different angle, same frame

    Chino Hills Optometry

    3.8(105 reviews)
    0.9 mi

    Extremely disappointed…read more I was a loyal customer of this optometrist for over five years, and this is how they chose to treat a long-time customer. I ordered a pair of glasses and was told they would be ready in two weeks. After waiting three weeks, I had to call because no one contacted me. That's when I was told my glasses had been lost in the warehouse. I was told someone would get back to me with an update. No one ever did. I called again and spoke directly with the office manager. I explained how frustrating the situation had been and asked if they could offer any type of discount or courtesy because of the inconvenience. Her response was essentially that there was nothing they could do and that I should just come in and pick up my refund. When I arrived at the office, I wasn't greeted with an apology. No one said, "We're sorry for the inconvenience," or acknowledged the frustration this caused. After more than five years as a loyal customer, that lack of basic customer service was incredibly disappointing. Mistakes happen. Losing an order can happen. But failing to communicate, failing to follow up, showing no empathy, and making no effort to make things right is unacceptable. This experience made it clear that customer loyalty means very little to this office. I have taken my business elsewhere and will never return. I cannot recommend this office based on the way I was treated.

    I walked into this optical store today and wasn't greeted at all--no "hi," no "welcome," nothing…read more The staff saw me, but I still had to get their attention, even though there was only one other customer in the store. When someone finally approached me, there was still no greeting--just "Can I help you?" said in a very curt tone. I explained that I only needed to replace some lenses. She immediately asked if I had a prescription and, even after I told her it was just for reading, she insisted--very rudely--that I still needed one. The entire interaction felt dismissive and unfriendly, as if I were inconveniencing them. I ended the conversation by saying, "Okay, thanks, bye," because there was no reason to waste any more time there. Customer service was completely lacking. A simple greeting and a respectful tone go a long way, but unfortunately, this place had neither. I'd rather spend my money somewhere like CVS, where you can purchase reading lenses without needing a prescription.

    Photos
    Chino Hills Optometry - Existing price on sunglasses in store. I went in over 2 weeks ago! The new arrival of the same frame was over $730!

    Existing price on sunglasses in store. I went in over 2 weeks ago! The new arrival of the same frame was over $730!

    Chino Hills Optometry
    Chino Hills Optometry

    See all

    Dr. Kims Optometry - optometrists - Updated September 2026

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