Great local place to get my eyes checked! Office was a bit outdated but the technology that was in the office was what seemed like state of the art. I did not want to dilate my eyes so they had an option for a picture scan of my eyes and it was such a cool experience! They have a wide range of glasses brands to choose from (high end to standard) The office staff were so friendly when I checked in and had my appointment ready and set for the doctors I did have to fill out my general information before the appointment. Overall experience: eye exam competed, I felt the doctor knew exactly what he was talking about and gave me great information about my prescription, staff was helpful and nice. read more

Extremely disappointed. I was a loyal customer of this optometrist for over five years, and this is how they chose to treat a long-time customer. I ordered a pair of glasses and was told they would be ready in two weeks. After waiting three weeks, I had to call because no one contacted me. That's when I was told my glasses had been lost in the warehouse. I was told someone would get back to me with an update. No one ever did. I called again and spoke directly with the office manager. I explained how frustrating the situation had been and asked if they could offer any type of discount or courtesy because of the inconvenience. Her response was essentially that there was nothing they could do and that I should just come in and pick up my refund. When I arrived at the office, I wasn't greeted with an apology. No one said, "We're sorry for the inconvenience," or acknowledged the frustration this caused. After more than five years as a loyal customer, that lack of basic customer service was incredibly disappointing. Mistakes happen. Losing an order can happen. But failing to communicate, failing to follow up, showing no empathy, and making no effort to make things right is unacceptable. This experience made it clear that customer loyalty means very little to this office. I have taken my business elsewhere and will never return. I cannot recommend this office based on the way I was treated. read more

I walked into this optical store today and wasn't greeted at all--no "hi," no "welcome," nothing. The staff saw me, but I still had to get their attention, even though there was only one other customer in the store. When someone finally approached me, there was still no greeting--just "Can I help you?" said in a very curt tone. I explained that I only needed to replace some lenses. She immediately asked if I had a prescription and, even after I told her it was just for reading, she insisted--very rudely--that I still needed one. The entire interaction felt dismissive and unfriendly, as if I were inconveniencing them. I ended the conversation by saying, "Okay, thanks, bye," because there was no reason to waste any more time there. Customer service was completely lacking. A simple greeting and a respectful tone go a long way, but unfortunately, this place had neither. I'd rather spend my money somewhere like CVS, where you can purchase reading lenses without needing a prescription. read more

We've been a long time customers for over 15 years. Today we have an appointment at 1:30pm. No one greeted us. The lady (Asian) just sat there chatting didn't even bother looking at us. We just standing there for a long time. In the end she asked us if we have an appointment just because we walked over to her. It's embarrassing to be treating like that. Why bother open a business if they don't respect customers. Today will be our last time there. We're going to a different place. read more

Extremely unorganized set up. This location NEEDS an employee dedicated to being a receptionist. No clear signage of where to check in and you could stand in front of an employees desk for 10 minutes and not be acknowledged. No seating for patients waiting. The only seats are at the glass cases for glasses, where techs are assisting hoards of people and their guests with choosing glasses and chatting. This also doubles as the check in area, and again, you will not be acknowledged unless you elbow your way to stand in front of an employee and ask to check in. Once you manage to do this, you will be asked to wait to be called. Where do you wait? Anywhere, as advised. By the way, it is first come first served, no matter your appointment time, if someone else manages to check in first they will be seen before you. The three initial tests are right next to the glasses cases and hoards of people, so you can expect to be back to back with people and children seated, getting bumped by them AND people trying to walk through. Never mind that you have to move between three machines, there is no room to move your chair so you have to hunch over the chairs to move around. Once you get that over with, you once again wait anywhere for the doctor to call you and then you will finally be in a private 1 on 1 room. Terrible experience. read more

The staff was nice. However, the prescription they gave me was way higher than what I needed. When I went back and said that I was having headaches and that I thought it was too strong, they said I had to get used to it. I do appreciate when an office is clean but this place seems dusty and unorganized. read more

Louis (or was it Luis?) adjusted my sunglasses for me. The arms were too short so he took a minute to lengthen them and now they fit perfect. Really appreciate how friendly and helpful the staff was! read more

I love coming here Rosie is amazing she's so sweet and gives you 100% attention she never rushes you out and gives the BEST ADVICE gracias Rosie for being awesome. read more

Chino Hills Optometry has knowledgeable optometrists and staff with excellent customer service. I highly recommend Chino Hills Optometry!"

This place has been my go to since a kid. Great doctors and awesome staff. Big thanks of course to Rosie for always helping me out.

Great doctors however staff is horrible, they charge you in addition to the insurance on service they say are needed but don't tell you there will be an extra charge until the end. So ridiculous. Be sure to ask what EXTRA COST will apply before they see you!!!! read more

I have come to this location for years now: the staff is great, Virginia,Rosie and the rest! We love Dr Lu! Would recommend you try them out! read more

Not going back here for my second glasses. I went there for my glasses but the person who help me is so busy talking to other customer. Try to get a nice frame to fit me but she only give me 3 choices of frames. read more

Always easy picking up my contacts here. Most of the time I can call in and see if they have my prescription in stock and each time they have so I was able to pick them up same day! Quick and easy and close to home read more

I went in with my wife about a week ago and overall I would give it three stars. Although I really liked the doctor my wife saw, everything else lacked professionalism. I saw the medical assistants on their phones, patient information can be seen from any angle, and everything was just so close together that you felt like sardines. Not sure if my wife and I will be back, but overall it's an okay place. read more

I've been coming here for years Dr.lu has seen me since I was little. The staff and drs here have been amazing! Recently got my Pradas here the girl that helped me was great. I get complemented all the time! read more

I've been coming to this optometry office for nearly 20 years. Dr. Lu is amazing and Virginia and Rosie have always been very knowledgeable and helpful with any questions regarding my vision plans and glass purchases I have made throughout the years. read more

I am so very disappointed in the woman who makes the decisions in the front! I have been a loyal client since moving to CH. the Doctor is wonderful, really knows what he's doing! However this is the first time I'm so dissatisfied with the manager on the floor. I don't know her name, short hair, Asian woman. I already knew which glasses I wanted, I went in weeks before to pick and try on a variety. I had it written down on my chart so that when I went in for my exam, I would be ready to go. The store got a new shipment that happened to include the sunglasses I wanted but at an OVER $400 MARKUP! That's ridiculous, unacceptable and unprofessional! The girl helping me went to show her Nd the manager said the price I had was a mistake. I could hear her, right in front of me, it's not like they are in a closed door office! I was livid! I showed her my picture as proof and she refused. So I walked out and sadly I won't go back! They are price gouging their clients unnecessarily!!! Go elsewhere or at least buy your glasses from somewhere you won't be taken advantage of! read more

Chino Hills Optometry - Existing price on sunglasses in store. I went in over 2 weeks ago! The new arrival of the same frame was over $730! - Optometrists Near Me - Chino Hills, California

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Great staff that is very friendly and helpful. Always good about explaining the results for tests taken during the visit.

Very poor service and I think the $30 they charge for photographing the eye is just a way to make extra money.

I believe in patronizing my community businesses. I walked in to look around and no one bothered to acknowledge my presence. I was shocked not one sales associate would say hello or thank you for coming in. I think that's so bad for business. read more

The office was confused about an order in which they allowed me to pick up my glasses despite not telling me that I had a balance. So they confused my credit card purchase with a card purchase. They had the nerve to contact my bank and say that I was confused despite us going to optometry twice just to fix this matter. It has gotten way out of hand by claiming confusion as the answer for their reason. But if they told me that I needed to pay $140 I would have paid for it when I picked it up, so it's their fault, and blame me for their mistake. I'm never going there again this is totally unprofessional and I have never had them talk the way they did to me before while I was at the location. Calling me confused is them not admitting that someone who works there has dropped the ball. I believe this is a target against me due to my skin color. Racial discrimination is at an all-time high here. I will no longer be doing business with them. DON'T GO BEWARE RACIAL DISCRIMINATION read more

I would not recommend this optometry store. The customer service was poor and product was sub-standard. The SPY frames I purchased broke 3 months after I purchased them and the progressive lenses scratched despite being told they were scratch resistant. I had to pay $25 for shipping despite the lenses being under warranty. I had to eat the cost for the frames. Beware of this optometry business, I would select another. read more

Make sure you get a name of who makes the appointment for you. I made an appointment for myself and my fiancée and had them check our insurance to make sure we're both covered and they said we were. We get to our appointment and they tell us they do not except my fiancé's insurance. Wow... What a waste of time!! I certainly do not appreciate them making appointments for us and not even checking to see if they except our different insurances. Lying to a potential customer is not the way to go and Most certainly is not a professional. The are so busy in there and over crowded, they most certainly are not following the Covid guidelines. I would definitely not recommend this place to anyone since they can't even take the time to check your insurance and plan out appointments so the whole entire office is not packed. This place is too small to have that many people in there. read more

The staff is not up to par. The front receptionist with short dark hair is loud and highly unprofessional. Their place is very dusty, dirty and the display cases are a mess. They have nothing in order. If you go to the left desk as soon as you enter the front door there are piles and piles of unorganized eyeglass that are waiting to be picked up. There is no organization whatsoever. The Doctors however are great they just need better staff and honestly need to clean out the place. It looks trashy read more

Found this place on Yelp and glad I did. It's located next to Vons, unit #390, under the big sign saying "Optical". The doctor and staff are very helpful and efficient in what they do. Because I'm not yet eligible for contact lenses covered by VSP, they gave me 2 sample pairs, which I really appreciate! Appointments aren't necessary, but helpful if they're busy. Highly recommend this optometry location! read more

Chino Hills Optometry - Optometrists Near Me - Chino Hills, California

The staff here are all nice and friendly. It's a bit messy though. Files seem to be everywhere but maybe that's their way of filing. The glasses and sunglasses are all locked up so you can even try them on without asking them to open it for you. read more

I've been coming here since I was 10. I'm 30 now and still don't live close, but I still come back here because I love it. :)

Very disappointed with the service and lack of organization. Customer files everywhere, on the floor, with no system for what all the workers are doing. And everyone are so closely together with no regard for distance. The sign on door says to wait outside but no one follows by it. More than 20 people inside with no distance. Different people come to ask me if I need help, and none made it faster to check me in. Took 15 minutes to find my file. Cannot trust the cleanliness nor professionalism of the office when the front/main floor is so disarray. read more

The staff is super friendly and really accommodates you. I had issues with my eye and Dr. D had me come in for a number of follow-up visits (1-2 times a week) at no added cost. I felt that he genuinely cared, and took the time to, which is rare. The office is neat, staff is prompt and I haven't had to wait more than 10 minutes for any appointment. Definitely recommend this place! read more

I first met Rosie & Dr. Lu the first week they opened the store and have become really great friends ever since that day. They have a great selection of name brand glasses, fair prices and great customer service. I would definitely recommended this optometrist office if you are in need of glasses or contacts. read more

I love this place! I had my first walk in appointment a few years ago. Very fast and thorough. I then brought my kids and they take care of all our appointments now. read more

We went here to have my nine year old daughter's glasses repaired. We were greeted by a friendly employee, Taylor. Unfortunately, for us, she said our issue had no solution. We thanked her and walked to our car. Before leaving our parking spot a different employee, Rosie, came to our car and asked to see the glasses. She gave us not one but TWO options to have them repaired !!! We agreed on one. She asked for thirty minutes- she kept her promise, thirty minutes later they were repaired and ready. Employees like ROSIE go the extra mile for customers ! They are lucky to have her ! Ask for Rosie she will DEFINITELY help you . read more

This place is small but they move in a steady pace. I have diabetes and every year I go there once to check my eyes. So far I feel that the people here are great. The actual optometrist who actually check my eyes are super friendly and nice (even though it's always a different Doctor). I like how they are not pushy to the patients in buying their own frames or lens. I like the information they give when asked. The truth does matter and time. Thank you. read more

I've been taking my daughter to thus place for her glasses and contact for many years. I also use to get my glasses here when I use to need them. They are always nice and fast to serve. read more

I took my daughter here. My daughter needed glasses. The Doctor didn't tell me what kind of glasses she needed. There was no communication. When we picked up her glasses they tried to charge me a dispensing fee. There should never be a fee using vsp insurance. My daughter got her glasses and they hurt her eyes. Not a good place for eye exams or glasses. Do not go to this eye doctor! read more

I understand with our current Covid situation that things won't be as fast speed as prior but while I was waiting was happy to know that the team still kept checking up on me and making sure I was good. So I give it a 5 star for customer service and the delay of the appointment not too bad when getting treated well, that's why I drive from Rancho Cucamonga to the one in Chino Hills read more

We have been going to Dr. Lucy Lu's Optometry for since 2008-2009. They have taken care of our now adult children. We tried going to someone else when we moved up the hill but it didn't work out. Making the drive from up the hill is worth it. The staff is always so friendly and prompt. read more

My go to spot in Chino Hills for my glasses. The receptionist there Annie is so kind and helpful, and has such a great attitude. She helped me turn my Gucci sunglasses into prescription glasses because my last pair got damaged. I went in the next day to get them adjusted and they adjusted them within 5 mins. I definitely recommend this place to anyone who needs glasses or contacts. Ask to speak with Annie, she's the best. read more

We came in today with.m No appointment for my sons eye exam and husband needed new glasses. We where greeted right away by Rosita. She ran our insurance and got my son an eye exam all with in 20 min. She help us pick out the cutest glasses for him. She was AMAZING! Then of course the hubby seen glasses he wanted and sunglasses and of course she help us every step of the way!!! They have the best glasses selection!!! read more