Lose the right to a refund if what you buy is encased in plastic (clamshell); even if its defective or broken? Even though the "manager" Keith tried to push me into accepting a "store card," I'm not taking a store card for a return visit to a place I avoid. So yet again, Target has given me another reason to not shop with them.
My 1st reason is a story that Target management should be ashamed of, but they are not. I went into the electronic section to buy an item and the extended warranty. I got to the register in electronics and tried to purchase the items but the clerk would only keep repeating "you really want to buy the extended warranty." After the third time he asked, I picked up on what was happening. I used to know this little girl who had a plethora of medical problems, one being seizures. Usually before a seizure, her eyes would dart back and forth rapidly. His eyes were doing the same thing. He got unbelievably upset at my purchase. He called me names, insulted me, ranted, and yelled at me. That good kind of yelling, with the finger waving and spittle flying. Now, I know you never turn your back to someone who isn't acting right, so I stared him down - but I also did the calculations on grabbing my purse and running for my life. At one point he stepped out from behind the counter, ya, and there I am half his size staring him down. So he walked away to the back room, still ranting.
I made a break for it and headed over (with my basket) to the store front to get a manager. The manager I found was able to tell me that the guy "was like that, a lot." At that point, I was completely freaked out. Why would they put someone in that kind of harms way if he were having angry outbursts in the store? How about customer safety? Of course, the manager radioed someone to find the employee and started wandering off.
Okay, has anyone noticed that I've effectively been assaulted here -- over trying to buy a couple of hundreds of dollars of stuff -- and yet not even the hint of an apology. So I called out to the manager "excuse me" -- I still needed to buy the warranty and item and as I've been told, only the register that the "bezerk yelling guy" was at could do that.
The manager tried to put me in a regular line even though I told him twice that I wanted a warranty also. And then, the manager wandered off without making sure I would even get helped. After the regular register person, at the front of the store, told me that they couldn't sell the warranty, I stepped out of line and picked up my cell phone and called for the "store manager." I got another manager who was also not shocked at the bezerk guy in electronics and also not concerned that I had been yelled at and felt threatened, and didn't seem to care that I couldn't get my purchase.
Her solution? That I wait for a shift change and go back to electronics.
Anyone? Is that not enough for someone to avoid shopping at Target? (I gave up and left and have not been back since. I was with a friend in Target at Torrance and decided to buy something because it was Torrance and not the Long Beach location.)
My 2nd reason. My most recent (failed) visit to Target was a return of a defective $14 curling iron. Now, Target decides to sell items encased in plastic sealed clamshells. And Target has a rule that if you open it, it's no longer new. But tell me this, how are you supposed to know before you open the casing if an time is broken or defective and it can't be used effectively?
I opened the package, plugged in the iron, and when I went to use it, noticed that the clamp wasn't aligned -- because it ripped some of my hair out at the point where it wasn't aligned properly. I really did think this would be a no problem return because I had kept the entire package, even the part I had to cut into to get the iron out, and receipt, and bag.
But what a lovely way to yet again be back at Target on Bellflower and yet again talk to another manager that was all about his rules and not the fact that the iron was defective. In fact, his solution is that I should spend more money to get another iron if I wasn't willing to get the same exact badly designed curling iron. Or take the store card so they wouldn't be out any money.
The best he could do was give me the phone number for customer service. I called from my car in the parking lot. Do you know how strange it was for the customer service line, within a few minutes, to tell me that Keith was wrong and he should have given me my refund? I had to carry my cell phone back in the store and have Keith talk to customer service on my phone to get this refund on the defective item. Strike three - you are out Target.
Anyone know the number for corporate? I'd love to talk to them about this store. read more