My wife and I have been regular shoppers at this location in Anaheim Hills. I'm leaving two stars only because I recognize I am very upset, even though a 1 star experience is becoming the 'norm' for Target.
When will Target give the consumer a break regarding experiences after purchases are complete?? As a regular customer I had to deal with 2 credit cards compromised recently due to Target's poor corporate transaction security issues (was going to use the word incompetence but I am really trying to be fair & realize this same thing has happened to other businesses & that the real criminals are those who exploit the weaknesses of established businesses). So I had to have 2 cards canceled & reset everything associated with them. A real big hassle.
Yesterday I go in to the store shopping & I find a couple of items discounted on a 30% off display. This was in the children's game section & I picked up 2 of the items (1 item was a board game called 'Quelf' & looked interesting for an adult type board game, & it was discounted from $31.99 to $22.41--For $22.41 I pick it up on an impulse buy).
The discount sticker with the bar code is marked 'Repackage' & shows the new price of $22.41 with a SKU # on the repackage bar code next to the new price. Note that the discount sticker is placed on the front of the game, is smaller than the original bar code AND now my 'ah ha' realization in retrospect is that of utmost importance it is placed in the exact opposite location of the original package bar code--original PCKG bar code is on the back in the lower right corner & is almost twice as large as the discount sticker placed onto the package. So IMHO the 'Repackage' sticker is placed in such a way that Target almost ensures the likelihood of a mistake being made at the register...i.e., scanning the original bar code and not the discounted bar code, thus ensuring that the advertised price is not the actual price that is paid at the register. This appears to be the 'design' of this, and NOT a mistake that the girl at the register made. The 'Repackage' bar code sticker was not placed over the original bar code sticker.
Originally I came into the store to buy a Monopoly game for my young niece and some other items for a birthday party, as well as some grocery and cleaning items...so the receipt total included quite a few items and was for over $120.
OK so far so good. I get to the checkout registers and there are some small lines, not unacceptable but a Manager comes over and points me to the 'Customer Service' area and says the girl there can check me out. OK, all continuing good so far. I have the items previously mentioned, also some bottled water, a hula hoop, board games, a discounted skate board, somewhat awkward and at the check out the girl and I are trying to get it all up to the counter, rung up and back into the cart. I got distracted with managing that I forgot to examine the receipt after receiving the hard copy...I left some items on the counter to sign the electronic signature on the credit card reader & then got the receipt & proceeded to finish putting items back into the cart. There were a couple of customers behind me with returns and I felt a little empathy towards them because they each had 1 item to return and here I am in the return location with a cart full of purchases conducting a purchasing activity. Again I do appreciate that Target and the inhouse Manager was trying to 'manage' the customer experience & sent me there to check out a little quicker. At the time there were no other customers in that line, so good job on the Manager's part.
OK, I get home & review the receipt and recognize the overcharge of almost $10. The roundtrip to target is at least 10 miles, & I am done going to Target for the day/week/awhile.I call the store from the phone # on the receipt and eventually am connected to Connie. I tell her what happened & I have receipt #, credit card #, the pckg original SKU # and discount SKU # can you please refund the overcharge over the phone? Connie says no, store policy, they don't know how to do it, etc. I have to come back. ARE YOU KIDDING ME??? I ask to talk to the Manager & am eventually connected to Katie who is ID'd as a 'Supervisor' after being on hold for awhile. Katie told me that they were having a discussion trying to figure out a solution, but they really have no solution, I have to trek back into target. I call corporate CustSVC & no solution there, they're only CustSVC. HUH? Russel told me that I have to go back to the store. Wow Target? I left my name and # with both store & corporate and asked them to call back with a solution. I offered for target to send somebody to my home to transact the refund. Response was 'uhh' maybe, don't know, ahamana ahamana, we'll get back to U. Target needs to solve the problem they created, not me. Waiting here in Anaheim Hills and getting real tired of the 'TARGET Experience*%@! SHAME on TARGET. read more
