Holidays shopping is a bit crazy, right? The crowds, sifting through the deals, where certain items are in the store...however... my visit to Michael's was over the moon thanks to Nichole!!! She was an earth angel and provided me with an exceptional customer service experience! Nichole, thank you for assisting me, directing me to the areas I needed and throughout the whole time demonstrating genuine care all while sharing your big smile! I love how you shared the selection if the things I needed too! I'll be back! read more

I'm having some paintings done with beautiful frames at Michaels. They are having a 70% off sale. Shane in the framing department is charming and knows all about frames giving great suggestions with fun stories of his travels. I highly recommend. read more

So I would like to say so many people complain, especially given how times are nowadays. I want to give this store a compliment for being absolutely stellar. James absolutely made my day. Spent time with me price, checking items with me and being overall one of the most pleasant people I've been around in a while. Then while going to check out, I came across the amazing Tanya. She literally made me feel like family, and I decided based on the employees at this store the amazing selection they have here the absolute value that I would write this review highlighting how amazing the store is. I cannot wait to shop here again and will be here weekly. I am so happy to spend my money in an establishment where they value their customers have amazing employees and an overall amazing experience. read more

Michaels employees are always so nice and helpful. I had to call to make sure that they had my item before I came into purchase it. Although they didn't have what I was looking for, they were friendly over the phone and made sure to look the item so I didn't have to waste gas and time to come in. Thanks guys! read more

Michaels is a crafter's heaven! Be sure to check their weekly ad for coupons. Sometimes, the weekly coupons can range from 20%-40% off. There is a wide stock of supplies for wood crafting, paper crafting, knitting, scrapbooking, etc. Last time that I've checked, holiday items were 50% off. It's a good time to stock up! read more

This Michael's is usually pretty empty and a great place to find what you need. We come here almost every weekend for at supplies and we check out pretty quickly. The store is clean and well lit. I never have a problem finding anyone to help me. Everyone has been very friendly. Overall...I really like coming to this Michael's. It's in a great shopping area too. read more

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I love Michaels during winter holidays! If you are looking for a $600.00 dollar.. giant 6 feet tall Santa then look no further Michaels at Savi Ranch has one for your holiday fun decor. But, if $600.00 is not in your winter decor budget, then you will find hundreds and hundreds mini Papa Noel's. The mini Papa Noel's are only $15.00 dollars ‍ The Savi Ranch store is large, clean and people friendly! and don't forget to checkout the CLEARANCE section for those "perfect value" treasures! read more

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Tanya assisted with my check out and provided excellent service. She was so friendly and personable. She showed a genuine interest in the craft I was creating with the items I was purchasing. Just an all- around beautiful lady! read more

I needed to exchange a frame tonight and they were kind and understanding and I was in and out in less than 5 minutes. I've frankly always have a good experience at this Michaels and I think the quality of their products is better. This Michaels is further away for me than Hobby Lobby but I still will come here first because of their service and their process is more efficient. Hobby Lobby seems to take so long to get a simple transaction taken care of. read more

Went in today! To pick up some crafting items, Wow! Everything looks so nice, I was happy to say I enjoyed myself shopping, then I get to register wow! Lady had an attitude she wasn't friendly at all, to the lady in front of me, And myself, she was very cold, she needs to learn customer service with a smile and show she enjoys her job, I won't be going to this store, again STORE # 2058, So sad, didn't want to even give you all a star read more

This really is a crafter's paradise! There is a bit of everything here, from scrapbooking to art supplies, at this Michael's location. The selection here is wonderful. I came here the other day to look for art supplies and was completely lost. A friendly employee (a manager perhaps?) came to the rescue. He helped me pick out quality brushes, acrylic paint, and a cool easel. He was helpful and very knowledgable about all the supplies we needed. I really like wandering around the store and looking at all the great, new items. I love seeing all the scrapbooking supplies and embellishments that this store gets in. The also have a wonderful selection of kid's crafting supplies as well. This Michael's location also has wonderful home decor items. When adding some finishing touches to a room, I come here to find beautiful frames, mirrors, baskets, vases, and silk plants. I also like getting holiday decorations here too. This store has made some small, but impressive improvements in selection and customer service over the last couple of years. With changes like these, I'll be a huge fan of Michael's for many years to come! read more

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Who is "Michael?" This must be the best Michaels store I have ever been to. In fact, their selection of pastels and related supplies surprised me. The store is very well organized, very clean, and the staff was extremely helpful. I'm not one to enjoy a leisurely stroll to the local arts and craft store. I really can't stand these types of stores. However, this store is the exception. I found exactly what my little one wanted plus a few more items that she was very excited to see that I purchased. I am a fan. read more

Michaels - Arts & Crafts Near Me - Yorba Linda, California

This review is SOLELY for one amazing employee.... TANYA. Michael's Yorba Linda.... You have struck GOLD with employing Tanya. She is such a BRIGHT Light! Every time I am in that store she is so happy!!!!!!!! Tanya is kind, funny, caring, compassionate, and her smile is electrifying!!! By the time I leave, her energy has manifested in me and given me the most uplifted spirit. read more

Hours online say it's still open for today until 9pm, but when I got there at 7:30pm, it was closed!! Ugh.

Michaels is the perfect place to buy anything from t-shirts to fabrics. Every time we've decided to come here, the service is fantastic. They always help us find what we are looking for in the correct sections, and the prices are never too high. Again, I will congratulate this place for being a welcoming store while ordering all of the stuff I needed for arts and crafts. I honestly don't come here too often, but when I do I'm never disappointed. Checkout is nice and easy and you'll hear a nice employee asking how your day is and if you found everything you wanted to find in store. Overall, a great store with a HUGE variety of everything relating to arts. read more

This is one of my favorite Michaels store. Its a bigger store which means more items to choose from. I only wish they had a bigger selection of card stock. I am a huge Cricut fan and also an owner of one so I am always looking for more card stock. They have classes you can take for small entrance fees and also kids classes for your little creative children. Definitely would love to take my son to the Friday slime classes during the summer. I would have given five stars if more staff was available throughout the store. I often find myself looking for what I want without anyone helping me out on where to find the items I need. read more

I have been here multiple times some for buying items and others for picking up at an UPS authorized pickup spot. For the frame I purchased, the check out lady was nice and let me use my coupon. She helped me decide which coupon was better to use. She knew to take care with the frame and not dink the corners or the front face, or the glass. For the pickup, I would say it doesn't feel like they get enough packages for pickup as they were a bit disorganized when I went on multiple occasions. One time it was in the back room where they had the packages by the frames. Another time the pickup spot was near the front break room they have. Seemed all over the place. But the good thing was they always had someone responsible for the UPS pickup to help. The was one time, since it's so disorganized there, that the person had to keep checking where the package could have gone because he kept looking and spent maybe 5 minutes rummaging through some items before coming back to me for the signature. The parking was good since they actually plan appropriate parking spaces for the amount of traffic at this location. read more

Outstanding customer service from Jim in Custom Framing. He was so patient and helpful in selecting just the right frame and even gave me the perfect matting at no cost! Not to mention the frame was on sale! Thank-you! read more

Michaels - Arts & Crafts Near Me - Yorba Linda, California

Would rate a minus 5 for being unsanitary. An employee was kindly asked to clean the restroom as pee was all over the seat. They walked into the restroom with no cleaning products, took a long time, and walked out with no cleaning product. When asked they said they wiped it off with toilet paper, NO cleaning products used!! Nasty. read more

Bitter old lady with curly gray hair at the register. When I asked her for help she said "I don't want to tell you" with a scornful attitude. Useless employee. Get a better job if you're so unhappy. read more

Don't shop here if you want to be harassed by employees for not wearing a mask due to a medical condition. Two employees approached me during my 10 min shopping trip and both of them harassed me about MASKS. Bye Michael's I'll be going to Hobby Lobby from now on. At least they embrace Christian values unlike your pagan store. read more

I went two Saturdays ago and as I was leaving, this woman coming in had the nerve to insult the staff. There was a lovely young lady stationed at the entrance taking headcount to ensure there's no overcrowding. The woman looked at her and said "oh you have an important job" in a mocking tone. The young lady just smiled and said hello. Yes, retail jobs ARE important and shoppers like me appreciate you all for working during a pandemic. Don't let some old OC hag, most-likely a Karen, tell you otherwise!!! read more

Thank you April for helping us out!!! Employees like you make one want to go to only this store thanks!!

Horrendous customer service! Waited for 25 minutes for my curbside pickup!!! Had to call twice! No apologies or anything. Do not shop at this Michaels! read more

Slightly understaffed but Alec and April were super Duper helpful in helping my awesome kick ass roommate find good supplies for painting her archery arrows! Thank you so much for helping us while we waited for traffic on the 91 to die down! read more

PROS: -big parking lot -easily accessible from the 91 -40% off coupon CONS: -nonexistent customer service -rude employees -poor upkeep of store -poorly stocked I've been to this Michael's many times now and overwhelmingly, the customer service went from bad to worse. I recently did a "purchase online and pick up in store order". Seems simple enough, I do it with other stores all the time. Not at this Michael's. I walked in and didn't know where the button is to alert that I was there for a pickup. I had to cruise around the store in order to find an employee other than the one who was busy with a line of customers. I finally found two young women who seemed to work there, I wasn't sure because they weren't wearing name tags but they were carrying sets of keys. They looked at me like I was inconveniencing them. I said to one of the ladies, "I placed an online order and received the email saying it's ready for pick up. How do I go about picking up my order?" She gave me a disgusted look and said, "Did you push the order pick up button like you're supposed to?" I told her I didn't know where the button is, this was my first order like this. She looked at me and said, "Oh (sigh), another associate is going to meet you up front. You can go there now." If I hadn't already paid for my item I would have just left. The other associate wasn't any better. I went up front and waited for her. When she got up to the front, I asked, "Where is the button I'm supposed to press?" She said, "It's right behind you, next to the St. Patrick's day stuff. You can't see it?" She retrieved my item, I took the bag from her, said thank you and left. There were other items I realized I needed but I wasn't going to buy them at that Michael's. I went across the freeway to Hobby Lobby. Save yourself the headache, just go straight to Hobby Lobby. read more

Their wedding section is only half an aisle, really small selection. Aren't craft stores supposed to be inspiring? I feel super underwhelmed here. read more

If I could give it zero stars I would. I called yesterday before closing to double check that an item was in stock since their website said there was and I couldn't purchase it online. I spoke to the manager (lady with red hair apparently) and she confirmed there were 6 of the items. I asked if it can be placed on hold so I can pick it up the following day and she said ok! This location was the closest location that had the item in stock (50 miles away) so I made the drive out there to find out they had ZERO items in stock. I wasted 2.5 hours of my Sunday (round trip) to drive out there to be avoided by the so called manager and then pawned off to another person to tell me they're not in stock. read more

So went there today I wore my mask walking in. But sometimes I can't breathe so I pulled it down for a sec and one of the workers walked up to me and said... I'm going to be picky, I'm going to ask you to put on your mask on. Well then I saw a lady walk in with a baby and had no mask on at all. So it's seems I was singled out. Just FYI read more

I don't know what's wrong with Michael's employees, they're the rudest people I've had experience. Today this guy with long hair charged me twice for this item, and noticed until I got in my car. Went back to get my money back, and he didn't even apologize for the mistake. People check your receipt, you have no idea how many times I've got charged twice for stuff. And I totally understand mistakes happens all the time, but come on at least apologize for that. read more

Every time I come to this location it's a battle to purchase my items at the posted price. I'm constantly having to wait forever to get then at the marked price. It's not worth coming here for this headache and inconvenience. read more

Michaels - This location is horrible. - Arts & Crafts Near Me - Yorba Linda, California

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By far one of the best stores I've visited. It is large and well stocked. Clean, organized- even during the holiday season. I seem to be able to find what I need for crafting here. I can't speak much about the staff except, Thanks for keeping the shelves stocked and the store tidy! You all are doing an exceptional job. read more

Rude customer service. I am for summer break and don't have my teacher ID with me (I don't teach in OC so it's a 2 hour drive for me to go get it). Anyway, I wanted to use my teacher discount. Last year, same situation but the woman was sooo extremely nice - she said teachers do such a good service and she trusts me (thanks to that woman!). Where did kindness and care and compassion go lately? The woman today was so rude to me, I explained my situation but nope. I offered and showed my photo and name on the actual school website (um isn't that something when it says the grade level I teach ???)..but no. It was ID or nothing. No compassion whatsoever. I asked about price adjusting if I got the items? Her answer: we don't do price adjusting. Oh my god I have never encountered such rudeness at a store before. Not shopping at that Michaels again. read more

Inundated with lots of products, to learn, sample and accomplish. Today visited this location, immediately a saleswoman stepped down off a ladder to assist my needs, thank you ma'am. In search of a square matting, tool and yarn to begin a childhood project we were off to find. Able to settle on a clearance item and tool, finally a tool carrying bag. The you for the excellent personal service. Sure hope and pray I do my Bubby justice on this latching hook project. read more

Michaels - Latchhook craft. . - Arts & Crafts Near Me - Yorba Linda, California

I called in for my FIRST EVER Curb side pick up. And the lady who answered the phone was extremely rude!! It was Sunday at about 4:00pm and she said my order would take up to two hours. All i ordered was wooden block letters i cant see how that would take 2 hours to pull that order. Anyway I know everybody is going through stuff due to this pandemic. so I'm sure she's pretty stressed out over more than wooden block letters on a sunday . I hope she has a better day. Stay safe. God bless read more

Spent over $80 in yarn very unhappy with customer service how we were treated, bad experience. Had coupon 60% off one item and 20% for entire purchase. Because we were last customer your rep stated we were no longer able to use the 20% off because your store closes at 9 and we were checking out at 9:11 you should have honored your coupons. We brought my 90 year old moTHer in to shop, we love to crochet, earlier we weekend at Hobby Lobby buying yarn and drive across the fwy to Michael's (purposely to use coupons) to buy more yarn, making a Kobe Bryant Lakers blanket. Such a bad experience, such a bad memory and not a happy client. I would expect my 20% to be honored. We are still in the store paying for merchandise read more

Customer Service is horrible at this location. First time to this location and never again! I asked a simple question at the register "do you know if any of these items (5) are on sale?" Older lady at register gives me a drop dead stare then sarcastically says "I would have to ring it up and you can look at the screen to find out " Are you kidding me, RUDE! I am a customer service manager and would never treat a customer this way. A simple "let me check for you" would have been sufficient. Customer service is obviously not a priority at this location. read more

What has happened to this place? There is nobody around to help. Long line @ check out and only one person at a register! They seriously need to do something about their management at this location. read more

The day managers amazing had an online return and she went above and beyond to help me, they are always friendly and helpful, just recently used the framing department Aaron brothers on 9/16/19 the gentlemen was professional and knowledgeable mad my experience easy, I always find what I'm looking for and the staffs always willing to help, I recommend this store highly read more

Even though it's smaller than Hobby Lobby I like this place more. So much easier to find things.