Nice, clean, modern office. Online patient portal and I believe they can do telehealth. Every staff…read moremember I have met has been wonderful and very kind and patient. I have had both quick and extended visit needs, and never once felt rushed or pressured. They took their time doing what needed to be done and explained everything adequately and the appointment was over when I had satisfied everything I came there to address. This is not the type that spend 3 minutes with you and rush you out the door as long as you try to be respectful of their time :) it has been one of my best experiences with a doctors office in my life so far and I'm so happy I found that and the reviews were right for once!

There is NEVER a doctor here !!! I've been with this office for about 8 years and I've never seen…read morethe doctor. When I need a referral and it's an emergency they never get back to me. I had to pay out of pocket just this past week because NO doctor, NO referral 10/6/2026!! They just called me to tell me that I don't have insurance since December 2025 and that is just NOT TRUE. I'm changing doctors/ provider Today 10/13/2026. This office is a joke. Don't waist your time, for your own health go somewhere else. I strongly suggest it and like I've said I have been coming here for a long time BUT this is the situation and it does not get any better. Good bye!!!!

I had a good telehealth session with Dr Sargent. she was very help in my appointment and provided…read moreme with the information I needed.

Dr. Sargeant was a wonderful doctor. She was very knowledgeable and understanding. She took the…read moretime to listen to what I was going through. She gave me appropriate treatment options. The office should send you a link to their online new patient form after you make your first appointment. Make sure you complete your online form at least the day before your appointment. When I showed up to my appointment, the office staff was able to check me in right away. Parking is available in the back.

I have been seeing Dr. Saenz for many years, perhaps 18 - 20. Fortunately my general health is…read moregood but like many others, I have my occasional bouts of allergies, bronchitis and whatnot. I never have had a problem getting an appointment. Dr. Saenz takes time yo listen to you and make an accurate diagnosis. Various lab tests and some of the other tests are regularly scheduled. You may find other family practice physicians but you will be hard pressed to find one better than Dr. Roy Saenz.

Updating my review. I hate trying to visit this office. Went in yesterday morning as a walk in for…read morea few issues I most likely need an MRI for. When I called the phone number the answering service said they were open. I waited a half an hour. One of the receptionists came in and told me the doctor is not in and will be back tomorrow. I just went back this morning arriving again a few minutes before they opened. At about 9:10 the doctor came out and said they were waiting on a couple of nurses and said they would be with me. Just after 9:30 the receptionist came out and told me that the doctor wanted me to go get bloodwork and schedule an appt. Nothing remotely related to the issues I was coming in for. Just a way to not see a walk in. I go to urgent care and they say go see your primary but you cant walk in and appts take forever to get. My only option seems like paying a fortune to go to an emergency room for a non emergency related thing. I would highly advise not going to this doctor.

Dr. Ulin Sargeant is an exceptionally dedicated and attentive professional. I have consistently…read morefelt valued and heard under her care. I presented her with a list of ambiguous symptoms potentially indicating various health concerns. Dr. Sargeant, alongside her team, committed themselves to thorough investigations, including an extensive range of blood tests and specialized referrals. It should be noted that they appear to experience staffing challenges, which I believe may be attributed to the inherent constraints of our healthcare system. Nevertheless, Dr. Sargeant and her staff consistently strive to mitigate this issue and provide exceptional care.

Dr Sargent is a good doctor but I am afraid I am going to have to leave her again because of her…read morestaff She put in a order for a ct on the first of July but her staff never put it in until 13th I had a appointment that day that I had to cancel I am so tired of her staff interfering with my health

I really miss the Duarte location. I'm not sure why they moved, but ever since they relocated to…read moreWest Covina, it's been so difficult to get an appointment. They rarely answer the phone, which makes scheduling really frustrating. I never had this much trouble when they were in Duarte.

Stay away from this business. They take your money for services you did not request and will not…read morerefund you. In the beginning of last year I took my son to his yearly physical but instead of charging me they charged me for a PHONE CALL that the doctor gave me after his physical. Should I have known that I'd get charged for answer a phone call from my sons doctor I would have never answered. Since then I've been assured that I'd get a refund for that phone call and still have not received anything. I have sent emails and called countless times. I have never gotten a response. I have never dealt with such an unprofessional and unethical business before.

Nice friendly front desk staff and I appreciate when an office decorates for holidays…read more Dr. Swe is very kind and patient. Her support staff is also very helpful and informative. They are quick and responsive on POP and in returning phone messages.

I have been battling Vestibular Vertigo for 8 months. Referral after referral and none have the…read moreword, Vertigo. They list headaches. Neurologist: You don't walk well, you are susceptible to falls (6), your medications are fighting each other. You, have no quality of life. With your medical conditions, I can no longer treat you. Referral to Neurologist: after about 15 minutes, I fully described my Vertigo and migraines every day, I don't know what to do. Referral, back to my Dr. After 8 months, he wants me to start all over again. The office left a message, you are asking for a referral to your ENT. Guys, THAT IS A BOLD FACE LIE. I ASKED FOR A CASE WORKER! I pushed the Optum EOL button a while ago. Red flags should have gone up. My Dr. thinks it's a joke. Joke: I start hospice tomorrow! PLEASE BE VERY CAREFUL WHEN YOU ARE AT YOUR DR.'S OFFICE AND WORDS ARE SPOKEN...THEY, ARE, NOT, ON THE SUMMARY!

We have a twenty year old son who attends college in the Glendora area. He has Hoshimotos and…read moreneeded to see an Endocrinologist. He was referred to Dr Swe by another patient of hers. We have a PPO and the Dr required a referral from our sons doctor, any chart work concerning treatment of the Hoshimotos and previous labs concerning the same. As a parent I realized this was a lot to require for an initial appt, but when it comes to your children, you do what you need to do! Dr Swe has been proactive since our sons first appt. Dr Swe looked at his previous records, had a conversation with him, and told him the plan going forward. He was exhausted, having major mood swings, having a hard time focusing, and not eating the way he should. The doctor ordered blood work ASAP and called him personally a few days later. (what doctor calls their patients personally anymore?!) She told him that she had called in a higher dose of Levothyroxine and he was to start that. Dr Swe ordered that he have blood work done again within 90 days so she could check his levels and make sure he was improving. In Dec of this last year, he was doing very well, everything had balanced out and he was feeling good! Dr Swe ordered a scan of his thyroid. She called him the day after the scan and told him there was a small nodule on his thyroid, he needed to go have it biopsied. The nodule was so small it couldn't be felt. The day after the biopsy, she called and told him he had Thyroid Cancer. She talked with him and told him if he would like to come in to the office and talk, she would sit with him. (Again! What doctor does this anymore?!) She told him she has an excellent surgeon (Dr S. Battaglia) that she would refer him to and she thought it best to take the entire thyroid out. Within one months time, he was scanned, biopsied, diagnosed, and had a Thyroidectomy. Dr Swe was there for evry phone call he made, every question he asked, and as an encouraging support thru the entire process. I have thanked The Lord many times for her, her knowledge and wisdom, her compassion, and her strength. Our son is now cancer free! He continues to see Dr Swe as they continue in trying to find the fine balance needed when one's thyroid has been removed! I understand it can be quite a frustrating journey, but there's no doubt in my mind that Dr Swe is up for the challenge!

I saw Dr. N. Swe regarding hyperparathyroidism. Multiple blood tests were performed along with an…read moreultrasound and bone density scan. ALL THE BLOODWORK and scans pointed to hyperparathyroidism. DR. SWE than proceeded to tell me all was fine and she would review in 6-12 months! MEANWHILE MY KIDNEY FUNCTION is lowered. THANK GOODNESS my daughter is a surgeon and told me point blank DR. SWE IS WRONG and priority should be the kidney function and I require the nodule removed from the parathyroid gland. I am now under the care of a SURGEON and WILL NEVER CONSULT WITH THIS DOCTOR AGAIN. CLEARLY SHE SHOULD NOT BE PRACTICING MEDICINE.

Horrible experience I been going here for a while they know me by my first name they know I only…read morespeak English. Yet ever time I show up, they always give me my paperwork in Spanish. I talked to the nurse about this and he claims they only have Spanish paperwork. I feel like it's extremely racist. Just because I'm Mexican I should know Spanish what kind of service is that? I've given them a chance after chance I feel at this point. They're only interested in me for money than helping me.

Tuve una experiencia mala, fui a su clínica y supuestamente me tenían que enviar medicina a la…read morefarmacia y la Doctora nunca la envió, estuve esperando a que la envíen y nada, tuve que estar llamando para pedir que por favor me la envíen pero nadie toma interés, y esa es una falta de respeto porque yo por eso fui a su clínica y pareciera que no les importan sus pacientes

My kids and I have been with Dr. Oji since day one in the Duarte office. The prior pediatrician…read moreretired and he took over and kept the staff. This made the transition easier as the ladies in the office have known my little crew of boys for the 16 years. Dr. Oji is an amazing pediatrician. He educates you on conditions and answers your questions thoroughly. I have built an amazing, trustworthy relationship with him and the staff. He makes himself available after hours for urgent needs via telephone. My boys have said that they feel they are in great hands with Dr. Oji and trust him. That in itself is a big deal for kids and teenagers. He also has Ms. Alex, a nurse practitioner twice a week and she is also utterly amazing. The teamwork of the team makes this a top rated office. I could honestly say that if you're looking for a top notch team, look no further. He has written a couple of books that can help new parents, I highly recommend reading those. He is a kind and gentle man. I will truly miss him, Alex, and the office girls since we are moving out of state. I know I will not find anyone near his expertise where I move to. Thank you Dr Oji, thank you Alex, and thank you office ladies for taking care of my boys since 2009.

I love all the staff here they are always so nice and accommodating. Alex the nurse practitioner is…read morethe best and is always so sweet with my baby. I couldn't recommend them enough!

The quality of food, The Service,…read moreAlways friendly, The Price's And they Love us Veteran's I feel at home..

The best care you can get! Lab techs are friendly and the…read moredr's team is always helpful. I have been coming here for over fifteen yrs and have had the same dr and nurse team.