Receptionist is extremely rude and they make billing mistakes causing you to have to spend time to get it corrected. They tried to bill me for a copay after I already paid in the office but when I called to get it corrected they claimed that my insurance was trying to bill an additional $20 which is 100% not true. What's sad is my wife and I both had an "office visit", we both have the same insurance and they are billing her correctly but cant seem to understand the mistake is theirs leaving me to call our insurance to get it situated. read more

I had some scabbing up my back and I went to Dr. Saenz to have it treated. He immediately knew what it was and gave me some shingles treatment from his own stash of medications and said that should be enough. Sure enough it was healed in less than a week. I am very grateful for Dr Saenz. I also went to him for a diagnostic after an accident and he did very well treating me. read more

Dr. Saenz focuses on wellness, wellness, wellness. Proactive, not reactive. I've been going to him for many years and he's always telling me how to be more well and engaging in "tough love" discussions when necessary. He's very patient and explains the technical details carefully. Fortunately I haven't had to test his ability to treat a serious condition, but the wellness helps keep it that way! read more

Unfortunately not all reviews are good ones. Before the Covid, made appointment to see doctor, made for 9:00, seen an hour later on several visits. With Covid, was told I'd get my blood work results and go over. Never got a call from office, I was the one who had to call and request my results and still had to make an appointment with the doctor to get that. And two times a week office closes early. Unfortunately his office hours and services are not readily available. Good doctor but should really consider outside patients times and circumstances. read more

Watch out for hidden charges. I made certain I asked twice if my insurance plan covers preventative visit and was told yes but a month later I have a huge bill. Doctor seems great while face to face but surprise bill is not worthwhile. Office is not good about returning calls and cannot give me a reason why I was charged extra. read more

Why do they put you on gold for more than 9 mins, I just want to make an appointment to become a new client.

Two starts because Dr. Saenz is good when you get to see him, the office is a BIG NASTY JOKE! What a horrible, horrible customer service!!

Very good doctor. Very thorough and gives every patient his 100% My only complaint is long lunches and office only open a few days a week. Also, never open on time. read more

I'm very disappointed with Dr. Saenz's office and my family with not be returning for another visit. My husband came in for a routine physical which is covered at 100% with our insurance because it is preventative care. (I went to another doctor for the same physical and it was covered at 100%. No charges as it should be.) The billing department at Dr. Saenz's office charged us for a "New Patient Visit". We called the office multiple times to clear the charge, again explaining that this should be covered at 100% but were continuously given the run around, told the billing department was "out of office" or "unavailable" but they would call us back. They did call back once and said they would fix it. They never did. I'm not usually one to write negative reviews but I feel the customer service here was unprofessional. I eventually paid the charge because I was exhausted with the issue. If that was their plan, I guess they won. To be fair my husband said his interactions with Dr. Saenz were fine, but we will not be returning nor do I recommend this office to anyone--solely for their customer service and suspect billing department. read more

I just got back from my first visit with Dr Saenz in a few years (unfortunately, I was stuck with Kaiser for a while) and he and his entire staff were as friendly, helpful and informative as you could ever want in a doctor visit! They introduced me to their new online patient portal that I can't wait to check out. I mentioned I needed a prescription refilled and he asked me if I was using the same pharmacy, then said it's there waiting for me. If you have the luxury of shopping for a doctor, you really couldn't do better than Dr Saenz! read more

I have been seeing Dr. Saenz for many years, perhaps 18 - 20. Fortunately my general health is good but like many others, I have my occasional bouts of allergies, bronchitis and whatnot. I never have had a problem getting an appointment. Dr. Saenz takes time yo listen to you and make an accurate diagnosis. Various lab tests and some of the other tests are regularly scheduled. You may find other family practice physicians but you will be hard pressed to find one better than Dr. Roy Saenz. read more

Dr Saenz failed to diagnose a longtime illness in my family which lead to death. Do not entrust your health to this doctor as he has proven to be careless and untrustworthy. On several occasions speaking to him he seemed unnervingly misleading with a false sense of authority, which we unfortunately trusted. Despite repeated questioning as to why certain symptoms still persisted (after several years), we were never directed to another doctor, or told it might be something else, just the same "trust me" tone. read more

He's really good.Don't let the relaxed demeanor and jokes fool you: he is serious and dedicated. He follows my records closely and my son's also. Problem: scheduling: it used to be easy to get face time with him. Now it is harder. Many times when he is unavailable. But he responds to texts if you have him as primary care physician read more

Given it's my first time visiting their office (and without an appointment), I expect an hour or two wait. First I was asked to fill out all the forms and pay my co-pay (within 15 mins), I was thrilled. However, I waited for more than an hour inside the patients room. Now, why would you asked your patient to wait so long in there if the doctor is not ready to see you? About 45 minutes in, a nurse came in and asked if it's OK to have the trainee look at me. At this point, I'm desperate for attention so I said yes. Another 30 minutes later, the trainee came in and asked all sorts of questions that are irrelevant to why I am there. No offense, but the trainee does not seem ready to see sick people on his own. Moving on, he gave me my prescription and I cannot wait to get out of there. When you think the worst is over and cannot wait to feel better, it turns out the pharmacy had difficulty reading the trainee's handwriting. Since it's time for the doctors to take their 2-hour lunch, I had to wait 2 more hours for the pharmacy to verify what he actually wrote. The simple thing for the nurse to do is look in my chart and find out what the trainee prescribed to me, yet they failed to do that. So I had to call the doctor's office again to do just that so the pharmacy can give me what I need. I understand I did not see Dr. Saenz personally, but this experience alone really left a bad taste in my mouth. Now have to wait and see if the trainee prescribed the correct meds. Cliffs: 9am - 12pm spent waiting and be seen in doc's office 12pm - 5pm spent waiting for the doc's office to clear up my meds Conclusion: Prepare to spend your whole day there if you don't have an appointment and be seen by their trainee. read more

I've only had two doctors in my life. Dr Saenz is the best!!! If you are looking for a family doctor that will listen and take care of you look no further. He and his staff are amazing. read more

Maria Freeth. I am very happy with Dr Saenz, been with him since 2010. Always friendly, little humor, but takes you health very serius. Feel very comfortble with him. Thanks Doc! read more

Great doctor, has been in practice for ever, great approach to patient care. Honest, compassionate and caring. He takes his time with every patient and always smiling never in a bad mood, no matter rain or shine. Totally recommend him. read more

Dr. Saenz is a great doctor. He genuinely cares about you. Doesn't just treat me like another patient, always up to date on what is going on with me and my family. Great doctor and very close to. read more

I do not write reviews but just want to let you know that Dr Roy L Saenz M. D is the best. I was not feeling good and then I called the main number I was told that I can call his personal cell to talk to him . He was very nice and he told me to call in after they open to get me in . Same day visit and I was in and out in 1 hr . Thank you dr read more

I have been seeing Dr. Saenz for years. He is the nicest, friendliest, gentle Dr I've ever had. Anytime I change insurances I always make sure I get whichever insurance he takes, because I refuse to see anyone else. I recommend him to all my family and friends. read more

Dr. Saenz is an excellent family Doctor with plenty of experience. He is personable, thorough and takes adequate time with his patients. I highly recommend his service. read more

There are many Doctors but no one like Dr. Saenz. He's been mine and the family Doctor since I remember. Dr. Saenz listens to you, is there for you when you need him even on weekends, he is very detailed, knowledgeable and friendly. Thank you Dr. Saenz for all these years of service, we love you. read more

This is definitely one of the better doctors I've seen. He is very friendly and seems to care about his patients. I didn't get the impression that he was in a rush even though the office was busy. The staff was also very nice. The office is clean and reasonable, but not new and flashy, which gave me the subliminal idea that this practice might actually be here for something other than profit. He might be the first doctor I ever visit more than twice. read more

Dr. Saenz is one in a million this Dr. has saved my life on more then one occasion. the first time i went in to see him and he noticed i had lost over 40 lbs. in like 30 days so HE did a glucose test on me my blood sugar was at 600 plus he would not let me leave till it was down to a manageable level. The second time i had aspirated in my sleep and developed pneumonia over night i called and pulled him away from a consult he flat out told me call 911 or i will well to make a long story even longer it turned out not only did i have pneumonia but my potassium was the lowest the Dr. at the hospital had ever seen bottom line if i had stayed home i would be dead Dr Saenz is a first class Dr and a first class human being. read more

It's like you meet him and cannot believe he is a doctor. He is so compassionate, warm and friendly. My husband and I have been seeing him for the past three years and no one compares to Dr. Saenz. read more

As mentioned in other reviews, Dr. Saenz is always very friendly. I was especially appreciative at my last visit. He really cared about me and got me the treatment that I needed. read more