Great customer service and honest mechanics. Great pricing, quality work and great local mechanics…read moreto work on your vehicles. Keep up the great work!!!

Second car taken there for extensive overhaul. These people are wonderful…read more Kept me informed, stayed inside the estimate, very friendly. Called about any required changes. I'm 75 years old and have worked on cars and boats. Build 1000hp race engines. Rebuild, restored cars and motorcycles. Most of my life. They know their stuff. Take your car or truck there.

This is my second visit. The first was several years ago, I had a radiator replaced with the water…read morepump & they did an excellent job & were very reasonable. Today, my Jeep Grand Cherokee was brought in to have the suspension checked for any worn parts or issues. The vehicle had almost 150k miles with the original suspension. They road tested it & inspected it & found no issues. This indicates they are very honest! Thank you.

We had to make an appointment 2 weeks in advance to have a check engine light diagnosis & an oil…read morechange. HOURS pass, no call from Boyd's. We call & call...only goes to voice mail....voice mail is full (tells you we're not the only customers trying to find out WTH is going on) Long story short...7 hours after we dropped off our car & 6 unanswered calls later, we paid $135 for an oil change & a print out that the left rear tire pressure was low. Best wishes to you and any other customer you choose to rip off... I just thought Clay Cooley was a shister..then along came Boyd's to prove Clay Cooley was more "honest"...

I took my 2021 GMC Canyon 2.8L diesel truck with 48k miles on it into Robertsons Automotive on…read moreMonday, 8/5/24. I spoke with Zach who told me they could run a complete diesel diagnosis on the truck for $370. I agreec and they proceeded to perform the diagnostic review of my vehicle. Zach contacted me and said that the diagnosis warranted replacing the fuel rail on the vehicle for which he quoted a price of approximately $2300 to do so. Trusting his diagnosis and agreeing to spend the money to repair the vehicle, I agreed to the repair. However, after replacing the fuel rail, Zach proceeds to tell me that the diagnostics were faulty due to no fault of Robertsons automotive but rather due to the fault of GMC not providing better information for them to use during diagnosis. Zach told me that I was going to have to pay for the fuel rail even though the vehicle did not need a new fuel rail. Zach also said they were going to move on and go to the next step the diagnostics said the vehicle needed which was a high-pressure fuel pump. When I questioned Zach about the cost involved for replacing the fuel rail and told him I could not pay for that if it was not what was required to fix the vehicle, he then said that he would see what he could do "to help me out " financially. Zach next told me that he was going to make a decision in his manager's absence to credit the labor charges for installing the inecessary fuel rail leaving me owing Robertsons appx $1100. I then got online and started looking at the GMC 5yr/60k mile powertrain warranty which specifically said it covered the fuel pump. I them spoke to Zach and informed him of this warranty information and he acted like he knew nothing about it and said that I should verify it with GMC by calling the dealership and giving them the Vin number and the mileage on the vehicle. I called Hall GMC Buick on the Loop in Tyler, Texas who verified that the fuel pump would be covered under the powertrain warranty. If I had not found the warranty information and brought it up to Zach, I am 100% confident that Zach would have gone ahead and sold me a repair for a high-pressure fuel pump for the amount of appx $4000. I ended up paying Robertsons automotive the $370 for the faulty/incorrect diagnostics and another $700 or so for the fuel rail that the vehicle did not need. I subsequently was told by Hall GMC Buick that the fuel rail Robertsons has unnecessarily replaced was ALSO covered under the GMC powertrain warranty. I then made Zach aware of this fact and asked him to refund the $700 paid for the fuel rail. I was told by Zach that he took my request to the owner and was told that "they had eaten the labor charges on it and that was the best they could do for me." I also asked that the truck be checked for excessive road noise while they had it. I was told that they checked it and that it was just the road noise from the type of tires that were on there. Upon getting the truck to GMC Buick, my truck was found to be severely out of alignment and the tires had worn unevenly and we're causing extremely loud road noise in the cab while under operation. GMC Buick aligned the front end and replaced all four tires and the truck now drives better than it did when I first got it. This should've been a no-brainer diagnosis for Robertsons who was so hungry for my money that they charged me for something I didn't need and when they could've aligned the front end and sold me four new tires. Go figure! I paid Hall GMC Buick a $120 diagnostic fee, which was later applied to the actual repair that was under warranty. Hall GMC Buick diagnosed the problem as a faulty fuel sensor located on the engine. The problem was not the $4000 high-pressure fuel pump that Robertsons Automotive tried to sell me. I am seeking a complete refund from Robertsons Automotive that I paid for an incorrect diagnosis and a high dollar part that was not needed. Very very unethical and inept business practices by Robertsons to say the least. CONSUMERS BEWARE !!!

I had my F250 diesel towed in for repairs and it was done in one day. Very happy with the…read moreprofessionalism and Zack was very helpful keeping me updated with pricing and status. They will be my go to for repairs.

5 / 5 experience. We broke down on our drive to New Orleans to celebrate a family member's…read morebirthday, and they picked us up, towed our vehicle, dropped us off at a restaurant while waiting for it to be fixed, fixed it faster than anticipated, then picked us back up from the restaurant. All this was done with grade A personality & kindness with everyone we encountered at the shop, and top to bottom everything was very reasonably priced. Me and my family remain grateful. Easily one of, if not THE best repair shop experiences any of us have had. 5 / 5, would recommend in a heartbeat.

I was not able to have my truck fixed here but these guys are very welcoming and professional and…read moredidn't try to push me to spend money I didn't have.

I took my dually truck to A&B following the purchase of 4 new tires (told by the tire dealer that 2…read moreof the rear tires were fine) and having a terrible vibration at lower to higher speeds. Tires were re-balanced and still bad vibration. The team at A&B immediately pointed out that one my older rear tires was separating thus causing the issue. Honesty and professionalism goes a long way and I definitely recommend them to anyone with need of brakes or alignment. Doorman is the best!

I would give A&B Brake and Alignment 6 or 7 stars if I could. My wife had an accident driving from…read moreDallas to Tyler and the other driver hit one of the rear wheels. It was drivable but the wheel was damaged and the car was not driving smoothly. She took it in and Mike looked it over, made some adjustments, and took it out on the highway to test it to make sure it was safe so that she could drive it back to Dallas. After doing all of this, he did not charge us for the service. He said he just wanted to help out and be sure the car would be safe to drive. Thank you Mike.

It is really hard to find an auto repair shop that is actually honest when there is an easy buck to…read morebe made. I had an electrical problem with my Yukon and on the recommendation of a friend, had the towing service deliver the dead machine to Dave's shop. Dave was unable to pin down the exact cause of the problem. Not only did he tell me he couldn't pin the problem down, but he did not charge me for the diagnostic time (which was not trivial). After some serious analysis on my part, I believe the problem originated with some detailing work I had done four days before. My point is this: Dave could have easily sold me a battery, an alternator, or both and he didn't. Honesty is nice when you run across it!!!

Driving through Lindale to Dallas and had a car issue. Randomly stopped here and Dave and his team…read morefixed my issue in less than 10 minutes. Highly recommend!