I pulled into the parking lot and was immediately greeted by TJ before I could even open up the…read moremenu for services on my phone, and he was kind enough to tell me the price, and told me he even had a coupon he could apply for the services, throughout the entire service each person we encountered was kind, and informative, helpful, showed me the filters etc, but I didn't feel like they were pushing unnecessary up charges. Over all TJ was the highlight of this visit! Thanks so much, we will return and recommend!

Incredible service. They were so helpful. I'm not terribly car savvy but they explained everything…read moreand were incredibly helpful. My car battery also died while I was there and they stepped up to help me out in every way they could. Really went above and beyond with the service. Can't recommend this place or these guys enough.

June 26,2025 Oil change on MB ML350. Asked for 5w40 Mobil 1. Was told that's for diesels. Showed…read moreemp my oil change ticket for it at MB Dealership & he said ok. After the pit had drained my oil & changed the oil filter he started putting in Duramax 0w40. Asked about that he said it's the same. I was screwed! He brought the ticket & I gave him $25GMonkey coupon they mailed to me & my CC. He came back & said he couldn't change the ticket to use the coupon & use it next time. Asked for Mgr he said he'd have to call one. 10min later can't get Mgr & just use the coupon next time. THERE WON'T BE A NEXT TIME for this BAIT & SWITCH operation. I don't know what state agency regulates this type of operation but I will find out.

Always ask price before adding anything extra. They ask me if I wanted them to check my cabin…read morefilter on a 2018 Hyundai Tucson l said sure it took him about two minutes to get it out and it was dirty so I agreed to replace it. The charge was $52 you can buy the filter for $9 and it took him a total of 5 minutes to replace it. I have been using this location in Hallsville since before Greasy Monkey bought it . I will be looking for another place to service my three vehicles.

Fastest oil change I've ever had, friendly, the price was right, checkout was easy and quick, and…read morethey didn't try to upsell me anything. I'll go back again.

I went to Royal Lube for both oil change and state inspection. Interactions were clear and…read moreconcise. The cost was less than I expected. I appreciated how quickly they were able to accomplish the tasks.

Tyler Texas store! Scam! I Went in for a Simple oil change. Usually around 100$ at other quick lube…read moreshops and dealership. You pick the package you want, they show you a price. Turns out, it only includes 5 qts of oil. Mine takes 8. Another 36$ for 3 additional arts, 1/3 price that at parts store. Then they check my cabin filter. It's dirty so they ask to replace it, I tell them to go ahead. Cost, 50$, 12$ at Parts store. Air filter is dirty, yes change it. Another 39$, 18$ at a parts store. They didn't give me a price on the replacement or I would have said no! Then on the invoice, they charged me a shop fee. As if triple charging me for everything wasn't enough. And then they showed that they cleaned my windshield, checked my wipers and checked my tires. They did Not! I guess they forgot I'm sitting in the truck watching everything, including looking at my tire sensor on my display! so I pay my bill. 249$ later. Lessons Learned!

From the owner: Take 5 is your go-to for fast and simple oil changes in Tyler - we get you back on the road fast so…read moreyou can spend more time on things you want to do. Our friendly technicians are here for you every step of the way, from helping you select the right oil, to performing windshield wiper replacements, air filter changes, coolant exchanges, and more - all while you stay in your car. Plus, we've got you covered with FREE tire pressure checks and fluid top-offs, AND we offer State Inspections that are just as fast & friendly as our oil change. Visit us today for a 10-minute stay in your car oil change. Remember, at Take 5, we're faster than you think.

Been here for two hours , people are super nice ( even in the Texas heat ) they just need hire a…read morefew more people to work here.

Kwik Kar on South Broadway in Tyler, Texas offered an oil change for $32.99. I called them on the…read morephone and they confirmed it was "starting at $32.99" I dropped off my Toyota Camry and asked them to use Castrol.10W30. I told the tech that wrote my service order that I did not want any filters or other extra fluids, no other service. There was no mention of an upc-harge for the Castrol. When I returned 90 minutes later they charged me $48.13. (45% more) The lady cashier tried to tell me it took more than 5 quarts, which it does not. Then she retrieved the technician and he said I did not ask for the basic service, which was incorrect. Do not go to Kwik Kar unless you have a lot more money than they advertize. They will not treat you properly.

If you need a oil change, I highly suggest Time It Lube! I was in and out in 20 minutes, they took…read moreme to my car to show me what they did, they vacuumed my driver and passenger floorboards, topped off all my fluids, checked my tires, were VERY friendly, had Christian music playing in the waiting room AND gave me a coupon for a FREE car wash!!! Go see them if you're in Tyler! (They have other locations in East TX, too.)

My tire pressure light came on, and this was the first automotive place I saw, so I turned in. An…read moreemployee walked up to my vehicle, and I asked if by chance they could check my tires. He had me pull in, checked all my tires and added air to the low one. I would have been happy to pay, but he didn't charge me. He just told me to keep an eye on one tire because it was very low and all the others were the same. I really appreciated it and would definitely go back here if I were a local.

Check engine light on my Toyota came on, and I went with Christian Brothers because they could…read morepencil me in earlier than a well-regarded local competitor. By that afternoon they had diagnosed the issue with my car. Over the phone, they sent photos of the issue, and provided me with the fault codes they found, so I could look them up myself. This really inspired both confidence and trust, particularly because this was my first time here. It took forever to get the component I needed, but I do not fault the business for this, it is simply a reality of the parts shortage happening today. That was further evidenced by the business' parking lot being full of parked cars. I suspect more than a few were waiting on parts back order. I was able to pay the invoice from my phone, a big relief considering that I am away for weeks at a time. My car is now safe and sound in my garage, and works just fine. I believe I got an honest price for the services, the work was good, and most of all the process was transparent all the way through.

https://youtu.be/KSXdwWeHJxU as (EVIDENCE)…read more FORMAL COMPLAINT AND COMPLETE ACCOUNT OF EVENTS Christian Brothers Automotive - Tyler, Texas ## CORPORATE PROMISE VS LOCAL EXPERIENCE Christian Brothers Automotive promotes a customer experience called "The Nice Difference," implying professionalism, communication, transparency, and respect. This location is independently owned and operated, meaning the responsibility to deliver that standard falls on local management. What I experienced was the opposite. --- ## ENTRY AND INITIAL INTERACTION Upon entering the Tyler location, I was not acknowledged. There was no greeting, no indication that assistance would be provided, and no basic customer engagement. I had to initiate interaction myself to be acknowledged. Phoebe, the service writer, eventually engaged and stated that I would receive updates throughout the process, including: * Text messages * Emails * Photos documenting the work This communication was never delivered. --- ## COMMUNICATION FAILURE The promised updates did not occur. What I did receive was not a valid diagnostic explanation. The communication provided: * Contained no clear diagnostic breakdown * Redirected me to call the shop * Displayed an estimate marked as "authorized," which I did not approve At this point, I had not paid for any services because I had not retrieved the vehicle and required clarification before proceeding. --- ## DIAGNOSTIC CONCERNS I asked a direct and reasonable question: "What exactly was completed during the $160 diagnostic?" I was told that multiple hours had been spent and that additional time would be required, potentially increasing the diagnostic cost to a much higher amount. I then asked why a scan tool or diagnostic computer was not used first to narrow down the issue before moving into a wiring-based diagnostic process. This is standard practice in modern diagnostics: * OBD2 scan tools * Live data monitoring * Fault code analysis * Circuit isolation prior to invasive work These questions were not answered clearly. The responses were vague, dismissive, and did not provide a technical explanation of what was actually performed. --- ## ESCALATION WITHOUT TRANSPARENCY Instead of addressing my questions or connecting me to the technician working on the vehicle, I was: * Placed on hold * Transferred to the service manager (Ryan) I was not informed this would be an escalation, nor was the situation clearly communicated to me prior to the transfer. --- ## PHONE INTERACTION - INTERRUPTION AND TONE When Ryan joined the call: * He did not establish context * He did not acknowledge the situation * He immediately adopted a condescending tone From the beginning of the call, I was repeatedly interrupted and not allowed to complete my explanations. --- ## STRUCTURED TRANSCRIPT EXCERPTS (WITH INTERRUPTION IDENTIFICATION) Speaker Key: YOU = Customer RYAN = Service Manager --- INTERRUPTION #1 YOU: "She didn't even try to--" RYAN: "So either you let me explain it to you or you can voluntarily come get your vehicle." --- INTERRUPTION #2 YOU: "She didn't even try to explain it to me, sir. She did not--" RYAN: "She has tried multiple times." --- INTERRUPTION #3 YOU: "You didn't even give me a chance to explain--" RYAN: "You have not given her the chance to explain, sir." --- INTERRUPTION #4 YOU: "I'm trying to talk to you, so don't interrupt me--" RYAN: "If you want me to treat you the same, you need to not interrupt me as well." --- INTERRUPTION #5 YOU: "Okay, so what I was trying to explain to you--" RYAN: "This conversation is over." --- INTERRUPTION #6 YOU: "You didn't even give me a chance to explain at all--" RYAN: "And how many chances have you given me and my advisor--" --- INTERRUPTION #7 YOU: "Well then we will go ahead and address that she never gave me the chance--" RYAN: "Once again--" --- INTERRUPTION #8 YOU: "And you yourself keep interrupting me like you're doing right now--" RYAN: "And you're not interrupting, sir?" --- INTERRUPTION #9 YOU: "If you would be quiet for a minute--" RYAN: "No sir." --- INTERRUPTION #10 YOU: "If you would be quiet for a minute you would be able to allow me to explain--" RYAN: "No sir." --- INTERRUPTION #11 YOU: "See you're interrupting me again--" RYAN: "I'm officially ending this conversation." --- ## INTERRUPTION SUMMARY Based on the transcript provided: * You were interrupted at least 11 times * Each interruption occurred while attempting to: * Explain lack of communication * Clarify unauthorized estimate * Understand diagnostic process At no point was a full explanation allowed to be completed. --- ## CONVERSATION TERMINATION Instead of resolving the issue: * The conversation was shut down * I was told to retrieve my vehicle * No clarification was provided --- ## REFUSAL TO ESCALATE I requested to speak with the owner. * I was told the owner was present * I was denied the opportunity to speak with him ---

I went with my boyfriend to get an oil change for his car. This is my go to for oil changes. The…read morecustomer service is consistent with every location I have been to. The prices don't compare to others. Justin & Ruben did an excellent job. We were in and out so fast. They checked everything for us. They take coupons and they even gave us one when we went. Valvoline is always my go to and they never fail to deliver a great experience. I have moved a lot and every Valvoline I have visited has been the same friendly experience as the last one. I highly recommend going to them.

I would not recommend this location at all. They said I needed new wiper blades when I had my car…read moreinspected. I agreed to the blades, which are worse than the blades in use when they tried to fail my car on the inspection. I have complained to a "manager" and have contacted them via email through their corporate office. They did refund one blade but will not actually provide anyone for me to speak to. And they are refusing to refund the second blade that is leaving streaks on my glass. I was using them for both my company car and my personal car. For the company car, they tried to talk me in wiper blades as well, which were not even needed! The guy told me just to take them and use them on my own car. I call that theft and will not participate in that behavior. I do not recommend them at all since you cannot get them to back up their own inferior products. As it is now, I have to pay for a wiper blade that is brand new and leaves streaks on my windshield, AND purchase two more blades that will actually fit my windshield and work to clean my windshield. This is extremely poor customer service since they will not even back up their own products!