We have come to depend on Mike and his team to repair our vehicles & get us up & running again & they have been nothing but honest, friendly, responsive, & fairly priced. Within a few months of one another, both of our vehicles needed repair work. They got my car back up & running in no time, & let us know that we needed a more specialized shop for the issue with our Jeep. More recently my car needed headlight repair work done & again, they were honest, friendly, responsive, & fairly priced. I will always come back to Mike's shop & refer everyone I know to him for repairs! read more

I needed my window regulator replaced. The front desk person, Jennifer, went above and beyond to get me several quotes based on several factors of what might be wrong. The shop charged less than the other places I called and had my car ready by lunchtime. The location is very nice looking and has lots of parking. 10/10 would use them again! read more

Got me in quick and all the work done in one day. Everything they did is working good. Will definitely return.

HORRIBLE service. I left my vehicle there for a $140. A/C diagnosis, and was told the fix was a $20. part. Great! 45 minutes later they call me and tell me everything is broken, and that I have to replace everything and I owe them $397.50 - for labor. EVERYTHING IS STILL BROKEN. NO A/C. And now there is a weird sound they claim is coming from the compressor, that wasn't there before!! These guys are real shady!! I *DO NOT* recommend them to anyone!! I'm out hundred of dollars because of Mike and his team!! DO NOT GO HERE!! THESE GUYS WILL RIP YOU OFF!! I left my vehicle here on Tuesday, August 11, 2020 around 12:30pm. I needed my A/C looked at because it was only blowing hot air. I was quoted $140.00 for the diagnostic fee. Around 1:30pm we called the shop, and were told that the mechanic just started looking at the vehicle. We were only like 5 minutes away, so we drove over there. We waited another 5 minutes while the mechanic looked at the vehicle. I was approached by an employee, Jennifer, and told that they completed the diagnosis, and all that was needed was a $20.00 part to fix the A/C. I asked if the part was something that they had to order or if they had one available. They said their vendor was right down the street, but it would be 1-2 hours before they could deliver the part to them. At 2:21pm we were called and told that the part had just arrived, but they wanted to charge an additional $280.00 for 2 hours of labor to install the part. I asked if this would solve the problem and make the A/C work, and I was told, "Yes, it should." I hesitantly gave the go ahead for the 2 hours of labor, but was still unsure of why it would take 2 hours to put in a part that took them less than 10 minutes to take out. I was given a final total over the phone, of $397.50. At 3:13pm, less than an hour later, we were called again and told that everything is broken! They said we needed a new compressor, condenser, and drier. They wanted to charge us an additional $1,347.50 to fix these parts. I told them to STOP working on my car immediately, and I would come pick up my vehicle. The person on the phone said they would have the mechanic put all the parts back in the vehicle. Upon arrival, I was presented with a bill for $397.50. I was told that the labor didn't take as long as they expected, and they offered me a 10% discount off my bill. I asked them why they were charging me for 2 hours of labor, when only less than an hour had gone by, and I had proof from my phone logs. They said they would call "Mike" and went off in private area. They came back in the office and said they would take off one hour of labor. So, the new total should have been $257.50. They asked me for $300.97, that I was forced to pay and sign the receipt, because they were holding my car keys hostage. I looked at the bill and noticed charges that were NEVER discussed with me and that I never agreed too! I was charged for refrigerant, dye, shop supplies, labor, an AC charge, and other fees. Why didn't they tell me my compressor was bad after they diagnosed my vehicle? Why did they tell me the fix was a $20.00 part? Why did the call me 2 hours later demanding another $280.00?Why did they tell me my compressor was bad AFTER they wanted to charge me nearly $400.00 worth of work that was irrelevant? If the compressor is really bad, then I would have to re-charge the system all over again! So, we were forced to pay $300.97 for a $20.00 part that took less than 10 minutes to take out, and would have been INCLUDED with the price of a new compressor? Why did they recharge the system without my permission? Why would they recharge the system at all KNOWING it had a bad compressor? So, if I had agreed to the additional $1,400. (Ridiculous by the way, other local mechanics charge HALF this rate...) then they would have charged me AGAIN to recharge the system? Was that their next scam on the next phone call? These guys totally ripped me off!! read more

Mike's Automotive - Receipt - Auto Repair Near Me - Tyler, Texas

Mike's Automotive is customer focused, honest, and competent repair shop. We have had great service for our vehicle. Would highly recommend to anyone needing a mechanic. read more

Thank you so much, for fixing my brakes! Super helpful and reasonable in price! Great service , very nice folks. read more

Very disappointed. They may be a great auto shop but would not look at my car because its a 1987. (Too old). Said parts are hard to find which is not true. You can buy a new motor/transmission/sensors/fuel injectors= everything online. read more

These guys are amazing!! We were en route from North Carolina to Ft Worth to move my son in for his freshman year of college when the starter gave out on his 2001 Dodge Cummings truck. They immediately worked us into their schedule, replaced the starter and got us back on the road!! I will forever be indebted to them for their compassion, graciousness and professionalism in helping out total strangers in a crazy situation!! They are THE BEST!!! read more

Mike and his crew perform at a level above the rest. I've used them a number of times over the last five years. Every time I go, they're quick, professional, honest, and they go the extra mile. I really appreciate that given the reputation of this industry. I trust them to be fair and honest and will continue to use them. read more

I had some transmission trouble and pulled in and they were so quick and professional with helping me. There shop is so clean and neat which is really nice when you're waiting on service. read more

I've been using Mike's Automotive since he started his business and have never been disappointed. Mike and his staff are REAL Automotive TECHNICIAN'S. Not part changer's saying this might fix it. Mike, Jill and Joe have never let me down. As a retired auto tech it's difficult to trust anyone with my vehicle needs. MIKE'S AUTOMOTIVE is the REAL DEAL. read more

My driver's window fell partially into the door on the way to Tyler Texas for a training at the university. My husband found Mike's on the internet and they had good reviews so I took my car there. I was feeling vulnerable because they knew I would not be a repeat customer. They expedited the part I needed and fixed the car quickly and for less than their orginal quote. His wife even came and picked me up from my training since I did not have a ride. I told her I was surprised they were a BBB member due to the nature of their business and she said her husband watched very closely over all their jobs and did not settle for mediocrity. I would highly recommend them to anyone. read more

An awesome shop. I had a low tire and nowhere close by. They helped me out big time with an air fill up. I truly appreciate the air and would have no qualms using them for any auto needs when needed. read more

The crew at Mikes are honest sincere people. They really care about their customers and it shows. I've been going to them for over five years and they have always treated us well. They even stayed late on a Friday to get my car done! read more

We rely on Mike's Automotive for all of our repairs. In one case we left my wife's Avalon with them for two days while they searched for an occasional engine "stuttering" she was experiencing. This was the worst type of problem to diagnose since it couldn't be reliably repeated. With our encouragement, they drove the vehicle multiple times and in different traffic conditions trying to repeat the problem. After two days they decided it must be the quality of gas we were getting from our regular station, water perhaps, and didn't charge a penny for all of the time they spent. We switched stations and the problem was solved. read more

I have been a customer of Mike's Automotive for about 10 years. He has worked on all of my autos and my daughter's. He is always fair and reasonable on price, and fast and efficient on service. They are the best! read more